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Don Wilke's SubaruPlus

502 SR 49 Suite C, Sutter Creek, CA 95685 Map & directions

Call Now: (209) 390-1727

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About Don Wilke's SubaruPlus

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability (?)
93
Tools & Equipment (?)
96
Customer Service (?)
95
Customer Conveniences (?)
36 months / 36,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Don Wilke of SubaruPlus prides himself on being the honest straightforward place for you and your car. We did a site visit and found this to be a big, well equipped repair facility. There is beautiful waiting area for your comfort and the staff is knowledgeable and friendly. Don has over 30 years of experience in the automotive field and has been a member of the local community for almost as long. He has an experienced staff and is committed to ongoing training to keep up with the industry trends and changing technologies. What struck me most during our site visit was Don's humble demeanor and willingness to take the time to get to know his customers. This openness and friendliness has transferred to his staff as well. He has invested in the automotive tools and equipment needed to make professional repairs to your late model vehicle and backs his work with a 36-month/36,000-mile warranty. Local shuttle service, after hours drop off, and wireless Internet are offered for your convenience. Don's started out as a small one man operation and has grown into a large busy service center, but has been able to maintain the feel of a small family owned shop.

Message from the Shop

At SubaruPlus, The *Plus* Stands For All Asian & Domestic Cars & Trucks.

Auto Makes We Service

Acura Buick Cadillac
Chevrolet Chrysler Dodge
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jeep
Kia Lexus Lincoln
Mazda Mercury Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Ram Saturn
Scion Subaru Suzuki
Toyota

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Hybrid/Electric
Oil Change & Lube Scheduled Maintenance Service & Repair Timing Belts

Amenities

Car Delivery Car Pickup/Dropoff Child Friendly Coffee
Early Bird Dropoff Heated Waiting Room Parts/Accessories Service Guarantee
Shopping Nearby Shuttle Store Warranty Accepted
Wireless Internet

Customer Reviews 44 verified reviews (73 total)

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Don Wilke's SubaruPlus
Verified Customer
April 15, 2014

Good Service.

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Don Wilke's SubaruPlus
Verified Customer
April 14, 2014

They do a great job.

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Don Wilke's SubaruPlus
Verified Customer
April 11, 2014

Great service.

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Don Wilke's SubaruPlus
Verified Customer
April 10, 2014

Good, fast, friendly, reliable service every time.

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Don Wilke's SubaruPlus
Verified Customer
April 09, 2014

TRUTHFUL,HONEST AND RIGHT ON WHEN DEALING WITH ME. NO HIDDEN AGENDAS OR PROBLEMS THAT "OH, BY THE WAY" THIS CAME UP AND YOU NOW OWE US ANOTHER $200.00.

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Don Wilke's SubaruPlus
Verified Customer
April 09, 2014

I have been a customer for close to 20 years. Most knowledgeable and honest mechanic I have ever found. Won't go to anyone else anymore.

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Don Wilke's SubaruPlus
Verified Customer
April 07, 2014

Honest , thorough , friendly , fast.

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Don Wilke's SubaruPlus
Verified Customer
April 07, 2014

I have been with Don Wilke ever since he opened Subaru Plus. He is trustworthy and honest. What else is there?

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Don Wilke's SubaruPlus
Verified Customer
April 03, 2014

His shop does an excellent job.

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Don Wilke's SubaruPlus
Verified Customer
April 01, 2014

Don and his staff did, and always do, give service above and beyond the expected.

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Don Wilke's SubaruPlus
Verified Customer
March 28, 2014

Good personal service, friendly, detailed, and fast. They call if the car need more work.

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Don Wilke's SubaruPlus
Verified Customer
March 28, 2014

They do great work. If something doesn't work, they do it over willingly. They do little extra things for their customers on a free basis.

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Don Wilke's SubaruPlus
Verified Customer
March 20, 2014

I have never had a bad experience at SubaruPlus. Don Wilke and all his staff are professionals at what they do. That is why I go there. I know that they will take care of my two vehicles and I don't have to worry about shoddy workmanship or over charging. They are the best.

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Don Wilke's SubaruPlus
Verified Customer
March 20, 2014

This is simply the best auto repair and service I have encountered in a very long time. I'm 63 years old...this is the way I remember this kind of service, but with the additional benefit that Don Wilkes' shop is completely cutting-edge.

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Don Wilke's SubaruPlus
Verified Customer
March 20, 2014

Since I first bought my Subaru in 2009 and started going to Subaru Plus for service their attitude, honesty, attention to detail and overall customer service has been outstanding.

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Don Wilke's SubaruPlus
Verified Customer
March 17, 2014

They are great.

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Don Wilke's SubaruPlus
Verified Customer
March 10, 2014

I got excellent work in a timely manner. I believe I got full value for my money.

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Don Wilke's SubaruPlus
Verified Customer
March 07, 2014

The customer service is always excellent, the pricing is more than fair, and I feel they are very honest and friendly.

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Don Wilke's SubaruPlus
Verified Customer
March 06, 2014

Good honest service at a fair price.

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Don Wilke's SubaruPlus
Verified Customer
March 06, 2014

Nothing but good experiences with this service over the years.

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Don Wilke's SubaruPlus
Verified Customer
February 13, 2014

Excellent customer service.

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Don Wilke's SubaruPlus
Verified Customer
February 11, 2014

My car is well serviced and taken care of at Don Wilke's.

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Don Wilke's SubaruPlus
Verified Customer
February 10, 2014

Thorough knowledge of the vehicle leading to sound diagnosis and repair options. Excellent communication and customer service. We have confidence that the repairs will be done with care and quality. Most important, we trust them to honestly diagnose the auto malady.

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Don Wilke's SubaruPlus
Verified Customer
February 03, 2014

Best service in Amador County. never have to wait for an appointment...........

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Don Wilke's SubaruPlus
Verified Customer
January 29, 2014

They are so helpful, thorough, and pleasant.

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Don Wilke's SubaruPlus
Verified Customer
January 21, 2014

Very conscientious in my requests and performs outstanding work....every time for 10 years or more.

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Don Wilke's SubaruPlus
Verified Customer
January 15, 2014

Excellent service all around - Service writer, mechanics. Job always done very well and on time.

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Don Wilke's SubaruPlus
Verified Customer
January 10, 2014

I came in freaked out because I had three warning lights flashing. They solved the problem and I was on my way with my perfect car

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Don Wilke's SubaruPlus
Verified Customer
January 10, 2014

I have always gotten good service at Don Wilke's Subaru Plus, and I will continue to do business there.

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Don Wilke's SubaruPlus
Verified Customer
December 26, 2013

Don's company is top-notch and the personal service you receive is beyond compare; a service level not provided much any more. He treats me like family.

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Don Wilke's SubaruPlus
Verified Customer
December 26, 2013

Excellent service.

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Don Wilke's SubaruPlus
Verified Customer
December 26, 2013

The people are knowledgeable, friendly, and thorough in their business.

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Don Wilke's SubaruPlus
Verified Customer
December 26, 2013

Honest reliable workmanship.

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Don Wilke's SubaruPlus
Verified Customer
December 26, 2013

Great service.

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Don Wilke's SubaruPlus
Verified Customer
December 18, 2013

All levels of service were taken care of promptly as I arrived, at a fair price, friendly and courteous personal. I have recommended Don Wilke's to my son for his WRX.

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Don Wilke's SubaruPlus
Verified Customer
December 10, 2013

Honest and trustworthy people who value their customers!

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Don Wilke's SubaruPlus
Verified Customer
December 10, 2013

Excellent, personalized service. They make you feel at home.

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Don Wilke's SubaruPlus
Verified Customer
December 03, 2013

They did work I did not ask for and charged me.

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Don Wilke's SubaruPlus
Verified Customer
November 13, 2013

Comprehensive assessment of problems, competent repairs and maintenance, and friendly service.

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Don Wilke's SubaruPlus
Verified Customer
November 13, 2013

Always good service.

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Don Wilke's SubaruPlus
Verified Customer
October 31, 2013

Honest mechanic that did a great job!

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Don Wilke's SubaruPlus
Verified Customer
October 30, 2013

I liked their work and the shop was very clean.

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Don Wilke's SubaruPlus
September 19, 2010

Our experience with Subaruplus began with a "Welcome to the Area" oil change after we moved to the area. My wife brought our vehicle in for the oil change and a check up. She did not feel pressured nor talked down to.

A while later I developed a rocker arm/valve problem. Subaruplus did the work and the car ran great, until I developed a similar type problem on another valve. They took the car in and repaired/pm'd all the remaining valves as well. Even the though the repairs did run a couple of dollars, it was cheaper than a new engine. The day after I got the car back, on a run to work ~37miles, I lost power along the way, I was able to park in a safe spot and get a call into Subaruplus. They arranged for a tow, fixed the problem (loose wire from the repair) replaced the battery, then washed and delivered the car to my place of work.

Throughout this whole "ordeal" the owner/staff were all very professional and courteous. I feel they went "above and beyond" to ensure our satisfaction. I feel confident in not only their work, but also their dedication to but also in their honesty regarding diagnosis and repair. More importantly, my wife feels very confident that she is getting a fair shake when dropping off or picking up our vehicle.

Based on my experiences with Subaruplus, I would not hesitate to recommend them to anyone and will definitely be using them in the future.

Scott

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Don Wilke's SubaruPlus
August 27, 2010

Subaru Plus has been servicing our route vehicles for several years. Some of these cars log 3000-4000 miles a month and one of our Subarus has over 350,000 miles. Don and his crew play a big role in keeping our cars dependable. Tim and Warren have always been able to accommodate our schedule, otfen times fitting in an oil change on short notice. Thanks very much.

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Don Wilke's SubaruPlus
August 23, 2010

Don has taken care of all our cars for the past 15 years and has ALWAYS done a wonderful job. Recently our '97 Dodge diesel truck showed all the signs of needing a new transmission. We took it to Don and he took a look at the transmission and said it looked fine and started troubleshooting. He kept working on it until he found the problem (bad wire connections) and fixed the problem saving us thousands of dollars. Even though we live in Sacramento, it is well worth the drive to get honest, quality repair. The few dollars extra I spend in gas to get there is more than made up for in the honest, dependable repair. I can't say enough about the great, honest service you will get at SubaruPlus.

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Don Wilke's SubaruPlus
August 17, 2010

So very confident and happy with Subaru Plus. Easy to deal with. ABSOLUTELY HONEST. They treat your car like one of their family is driving it; they take care of you and your vehicle. TRUST and confidence. I tell my friends this is a 'find' - like gold.

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Don Wilke's SubaruPlus
August 12, 2010

Great service and friendly staff.
I have taken my Subarus to this shop for for several years and will continue to do so.
I am just so happy to have you guys around!

Nina

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Don Wilke's SubaruPlus
August 01, 2010

We have been taking our two cars to Subaruplus for years. We really wouldn't consider taking them anywhere else. Tim and Don are are good at diagnosing problems and the mechanics are amazing. I believe that we have experienced so few repairs because the shop does a good job at maintaining our cars. Thanks for such great service!

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Don Wilke's SubaruPlus
July 23, 2010

After our local GM Dealership closed we were recommended Subaru Plus by my wife's co-workers. We took both vehicles for general maintenance and were very satisfied. When my 2003 S10 started running rough and the check engine light came on I took it back to Subaru Plus to diagnose the problem.Tim checked the code and found the #3 cylinder to be misfiring. They performed a general tone-up. The truck still ran rough and injector cleaner was added to the fuel tank. When the truck again showed a code which called a misfire in cylinder #5 Tim and Don felt that the injectors needed to be replaced. This also did not solve the problem and there was still a code. Don went back and checked everything over again and found that the new spark plug installed in cylinder#5 was defective. After replacing this plug the code was gone and the truck ran great. When I arrived to pick up my truck Don showed me the defective plug and told me this was what was causing the engine to run rough. He also told me that since the injectors were not the problem there was no charge for them. I feel this was very honorable it would have been very easy to just have said the truck is fixed now pay.It is so very nice to have such a fair and honest repair shop in our area and I will use them for all needed maintenance and repairs.

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Don Wilke's SubaruPlus
July 03, 2010

We've been regular customers at Subaru Plus for many years. Not that my Forester has needed much, but since it's a 2002, we've wanted to keep up on maintenance and repairs. At some point, it needed a new head gasket and it was replaced with all the extras necessary.

Recently, we've had an overheating problem we thought was simple, so took the car to a closer shop. They couldn't identify the problem and recommended Subaru Plus, as being experts.
Back at Don's they quickly diagnosed a problem with the head gasket, knowing it was only 2 years ago we had it replaced. We agreed to the work but worried what the cost might be.

No need! Tim assured us the work was still under the warranty, 2 years later, at no cost to us!
We highly recommend Subaru Plus and give all the guys there high marks for being professional, friendly, helpful and HONEST.
We're lucky to know we have a local expert who also looks out for the customer -- Glad to be counted as more-than-satisfied customers!!

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Don Wilke's SubaruPlus
July 01, 2010

If I didn't live here, I'd have to drive here to have these professionals service my car. I don't know of a more competent, reliable and accommodating car service business.

I've been involved in vehicle maintenance most of my long life. I've worked as a mechanic. I'm a member of the Society of Automotive Engineers (SAE). I've written and published Chilton auto repair manuals. I've published magazines related to auto maintenance and that business. I've worked with committees of National Institute for Automotive Service Excellence (ASE) developing tests and policies for technician certification.

When I say these guys do a great job, I know what I'm talking about! They've been my pit stop for four years now. Make it yours.

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Don Wilke's SubaruPlus
May 12, 2010

If you don’t know much about cars and want a shop that will tell you the truth and stand behind their work, then read on. About 14-15 months ago I had some work done that required removing the motor. Not being a gear head I keep this real simple. While the motor was out a timing belt was replaced and some gaskets that are of dire importance to the life of the motor. Head gasket I think is the term. As you can imagine “time consuming” making this job expensive. Fortunately my car had a good warranty and a lot was covered. Over the course of the next 9 to 12 months I was having trouble with a coolant smell and a mystery over heat (Mild) issue. Subaru Plus was very good about looking into it for me and even though it was very hard to determine why, we worked together to find a solution. I was very satisfied and felt good about their repairs. THE FOLLOWING IS WHY I TELL THIS STORY…….This last Friday I took my car in for an oil change, no big deal. A couple of hours go by an I get a call from the shop informing me that they found oil in the radiator indicating to them my head gasket is blown. At first I didn’t understand the severity and had to be told driving the car under these conditions is as bad as it gets. You’re thinking exactly what I was thinking…”I just wanted the oil changed, what happen?” As I began to think of cost and what happen, Tim says to me. “Bill, even though you’re past 12 months we have good history on looking after your car and I’m sure Don (The Owner) will take care of you. We’ve been trying to find this problem all along.” So what will this cost me? NOTHING…that’s what I trying to tell you. That’s the integrity of SUBARU PLUS. They could have just changed the oil and let me drive away unaware. No, they stepped up and warranted a repair they didn’t need too, but did. SUBARU PLUS has a customer for life as well as free advertising praising there honesty and moral character. 5 ***** stars to all the guys at SUBARU PLUS.

Yours Truly,
Bill Golden

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Don Wilke's SubaruPlus
April 30, 2010

I've been bringing my vehicles in to Subaru Plus for years, and I can say "do whatever it needs" without worrying about any unnecessary work being done to pad the bill. Excellent mechanics and a delightful owner, who really knows his stuff. I recommend Subaru Plus to all my friends, who have all experienced the same excellent service.

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Don Wilke's SubaruPlus
April 09, 2010

Subaruplus does excellent work. My husband and I can totally trust the people there to give us an honest evaluation of our car problems and an accurate estimate of the cost and the time it will take to fix it. The other great part about their shop is that they stand behind their work. If we have any problems after the work is done, they take responsibility for it and do whatever is necessary to get us back on the road. We have 4 vehicles (Chevrolet, Pontiac, Toyota and Subaru) and get regular services done on all of them. If we need a ride somewhere, they try to accomodate us to the best of their ability. We completely recommend this shop to anyone with any make of car.

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Don Wilke's SubaruPlus
March 18, 2010

Thank you very much for following up on the problem with our Tribeca and for fixing it so quickly. But our real thanks go to you and your crew for taking such good care of our cars over all these years. We can't recommend you highly enough.
Amadorian

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Don Wilke's SubaruPlus
March 17, 2010

Very thorough in explanations and work.

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Don Wilke's SubaruPlus
March 12, 2010

As always, the service and work were excellent!

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Don Wilke's SubaruPlus
February 22, 2010

They replaced my battery and cable. Quick service and stayed after hours to assist me.

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Don Wilke's SubaruPlus
February 08, 2010

I give Don and his employees 5 stars only because they have earned them. I don't make a testimonial out of fun or friendship. The work has to be 100+ and the pricing fair. That is what you get when you take your car to Subaru Plus. Others promise, but SP keeps theirs. You cannot go wrong with SP.

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Don Wilke's SubaruPlus
February 02, 2010

What a great experience I had at this shop. It is nice to know they take care of other makes besides Subaru. I brought my Hyundai in and it was finished quickly and efficiently. I will surely refer my friends and family.
Thanks so much,

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Don Wilke's SubaruPlus
February 02, 2010

Have ALWAYS enjoyed my 'wait time' while having the oil changed! Tim is very fun to talk to, and Don likes to laugh at the jokes....
Highly recommend this shop....I feel like they take good care of their customers.

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Don Wilke's SubaruPlus
January 25, 2010

I cannot say enough about Don and Subaru Plus. This is by far the best repair shop in this county and neighboring counties. I have taken my Camaro there twice, and both times the work has been completed on time and within the estimated amount. Customer service is the best; these guys rock!

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Don Wilke's SubaruPlus
January 14, 2010

Quality service with a smile . You can always count on these guys, I depend on them for all my service.

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Don Wilke's SubaruPlus
December 31, 2009

I have had the very best experience with the folks at Subaru Plus. The work on my cars has been done quickly and with the most professional care. Customer service is unbeatable! Thank you Don, Tim & everyone at Subaru Plus! Zoom...Zoom! Virginia

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Don Wilke's SubaruPlus
December 22, 2009

I like this shop because they do not talk down to me as a woman, but make me feel welcome and understood. I always receive quick, pleasant service. Although they are not the cheapest shop around, I believe I get quality work and efficient service. It's always clean there too! And all the guys are ready to help you.

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Don Wilke's SubaruPlus
December 17, 2009

We have been bringing our cars to Don for years and trust him with any decision. Brought a car in once thinking it was going to be a big problem and big bucks only to find out it was a small problem and 0 bucks. Like we say; we trust Subaru Plus.

Jim and Jeanette LeGoullon

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Don Wilke's SubaruPlus
August 21, 2009

I took my Mazda 5 van in for a regular service and the owner Don and Warren were very courteous and accommadating. They even dropped me off at the shopping center to do errands and picked me up! E.Sommer

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Don Wilke's SubaruPlus
August 22, 2011

Don Wilke at Subaru Plus has been the ONLY guy (and now a large and prosperous shop) to touch our Subarus for more than fifteen years. The quality of the work is surpassed only by Don's integrity as both a mechanic and a businessman. Now that they are qualified to provide repairs and service for essentially all of the Japanese and American makes, I feel confident that we'll be returning to SubaruPlus for a very long time.

Kudos to Don and his team!

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Don Wilke's SubaruPlus
December 30, 2009

The service at Subaruplus is unparalleled and their expertise seems to be second to none. I cannot say enough about Don Wilke and his staff. Keep up the good work guys and thank you for being the most honest shop I have ever dealt with.

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Don Wilke's SubaruPlus
July 25, 2013

Hi, I had taken my car to another shop, and was told my head gasket was blown! And they would fix it for one thousand dollars,and then on top of that there would be other costs envolved.I went to SubaruPlus for a second opinon. WOW,they checked it out and found my radiator was cloged with bugs, making my car over heat ! Thanks to all the guys at Don Wilkes SubaruPlus, i figure they saved me close to $1500.00. Will i go back? You bet i will,their honesty and quickness, and well trained staff were very easy to deal with.

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Don Wilke's SubaruPlus
December 28, 2009

This shop charges excessively, especially to customers who not knowledgeable about their vehicles.

I do NOT recommend them. Buyer beware!

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2 verified customers did not leave comments but provided these ratings:

(1) by Patricia
(1) by Dave
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Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(209) 390-1727

Auto Repair Experience

  1. Don Wilke , Owner
  2. Established 1998
  3. 4 Auto Repair Mechanics on Staff
  4. 59 Years of Car Repair Experience