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Don McGill Toyota of Katy

(832) 772-1000

21555 Katy Freeway, Katy, TX 77450

Overall Score

Auto Makes We Service

Scion Toyota

Specialties

Oil Change & Lube Scheduled Maintenance Service & Repair

Customer Reviews (1 review)

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Don McGill Toyota of Katy
September 27, 2009

Called for service and was able to schedule an appointment for the next day. (Great)

Dropped my car off that same day and when I picked it up the following day. The work performed was incomplete. The original work order included 2 new rear struts & 2 new rear tires. This shop failed to install the tires. (Not So Great)

There are coupons on their web site for repair discount, 10% of up to a maximum of $100.00. There seemed to be no questions asked when I presented the coupon to the cashier. I think it was verified with a supervisor and that was that! (Great)

Upon contacting the Service Manager I am pleased to report the problem has been completely corrected. It did require an additional visit to the service center. Upon arrival, I felt they did care about me as a customer and were quite genuine about earning back my trust. Way to go Toyota!

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