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Don Brown Parts & Automotive

6001 4th St NW, Albuquerque, NM 87107 Map & directions

Call Now: (505) 796-6704

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About Don Brown Parts & Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability (?)
100
Tools & Equipment (?)
88
Customer Service (?)
97
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

For over 26 years Don Brown Automotive has been serving the Albuquerque community with good quality, customer friendly, automotive service and repairs. This family owned and operated facility takes its trade very seriously by providing good quality training for its staff and the automotive tools and computer diagnostic equipment that are needed to make professional repairs to your modern vehicle. Part of our certification process is a survey a shops most recent customers. This location scored very high with this team being described as intelligent, knowledgeable, friendly, and professional. The team at this facility ranges from experienced professionals to ambitious up and coming technicians and service advisors. Repairs performed here are backed by a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service, early bird drop off, Saturday hours, and a waiting area with wireless Internet are available for your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Ram
Saab Saturn Scion
Smart Subaru Suzuki
Toyota Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Oil Change & Lube Scheduled Maintenance Service & Repair Timing Belts

Amenities

Early Bird Dropoff Parts/Accessories Shuttle Wireless Internet

Customer Reviews 23 verified reviews

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Don Brown Parts & Automotive
Verified Customer
May 19, 2014

They are friendly, thorough, honest & do good work. I trust them completely.

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Don Brown Parts & Automotive
Verified Customer
May 08, 2014

Prompt service, friendly folks, opportunity to actually speak with the mechanic who does the work.

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Don Brown Parts & Automotive
Verified Customer
May 05, 2014

The first job Don Brown performed was fixing a broken speedometer. The problem was misdiagnosed, therefore it's still broken, however I was still charged the full amount for parts and labor. The second time I took my Jeep in they gave me outrageous estimates for minor repairs: $88 to replace a license plate bulb. Riley's Auto parts charged about $3 for the bulb and it took less than 5 minutes to change myself. The mechanics are very nice and great to talk with....

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Don Brown Parts & Automotive
Verified Customer
May 05, 2014

I have always had good service and professionalism from Don Brown Automotive.

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Don Brown Parts & Automotive
Verified Customer
May 01, 2014

They are good guys. I just don't know how their prices compare to other shops.

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Don Brown Parts & Automotive
Verified Customer
May 01, 2014

They are awesome and honest and have saved me a lot of money in the past.

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Don Brown Parts & Automotive
Verified Customer
April 30, 2014

They are honest, skilled and friendly.

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Don Brown Parts & Automotive
Verified Customer
April 29, 2014

The care and feeding of my car is done promptly even when I don't have a scheduled appointment. I have recommended you and the person was well satisfied.

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Don Brown Parts & Automotive
Verified Customer
April 28, 2014

They were recommended to use before we started our drive from Albuquerque, NM to Anchorage, Alaska. Our big box van needed a pile of word to be road safe for such a long drive (over 4,100 miles). Your crew, Chris in particular, were helpful, honest and fast. They were great to work with and we really appreciated the service. We made our trip successfully! Thank you!

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Don Brown Parts & Automotive
Verified Customer
April 25, 2014

They have a good friendly attitude and very knowledgeable in their field of service and explained what they are going to do to my vehicle in an easy and understandable manner.

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Don Brown Parts & Automotive
Verified Customer
April 23, 2014

I was very pleased with the professional atmosphere, and the services I requested were provided in a very timely manner. The quotes I was given were the same as what I was charged when the services were completed. My vehicle is operating extremely well. I am definitely pleased with service I was given, and the professionalism I experienced.

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Don Brown Parts & Automotive
Verified Customer
April 22, 2014

Of all the mechanics I have done business with, Don Brown is certainly the most reliable, honest and knowledgeable place I've been too. A bit pricey, but they get the job done. I don't waste my time and money anymore; I never hesitate to tell people . this is the place to go! Family owned, and they welcome my dog :-)

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Don Brown Parts & Automotive
Verified Customer
April 22, 2014

Prompt intelligent service from Chris and Dustin.

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Don Brown Parts & Automotive
Verified Customer
April 16, 2014

Everyone was friendly, explained the problem, and took care of it.

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Don Brown Parts & Automotive
Verified Customer
April 09, 2014

They are very good but expensive and in a terrible part of town.

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Don Brown Parts & Automotive
Verified Customer
April 02, 2014

Great customer service and automotive repair.

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Don Brown Parts & Automotive
Verified Customer
March 26, 2014

Honest service, dedication to surrounding area.

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Don Brown Parts & Automotive
Verified Customer
March 25, 2014

Super good service.

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Don Brown Parts & Automotive
Verified Customer
March 21, 2014

I have been using your services for over 10 yrs and still very satisfied!

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Don Brown Parts & Automotive
Verified Customer
March 19, 2014

Don Brown is a great business and I recommend it highly, but I personally have not visited many automotive repair shops and don't have enough experience to call it the best.

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Don Brown Parts & Automotive
Verified Customer
March 18, 2014

Very professional.

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Don Brown Parts & Automotive
Verified Customer
March 10, 2014

Great customer service and they delivered on what they promised.

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1 verified customer did not leave comments but provided this rating:

(1) by Chris
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Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(505) 796-6704

Auto Repair Experience

  1. Donald Brown, Owner
  2. Established 1986
  3. 5 Auto Repair Mechanics on Staff
  4. 4 ASE Certified Auto Technicians
  5. 47 Years of Car Repair Experience