» » » Don Britton's East Ridge Trans

Don Britton's East Ridge Trans

1409 Altamaha Street, Chattanooga, TN 37412 Map & directions

Call Now: (423) 455-1004

See more real customer reviews

About Don Britton's East Ridge Trans

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
97
Technical Ability (?)
93
Tools & Equipment (?)
91
Customer Service (?)
95
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

East Ridge Transmission and Total Car Care is a full service, highly qualified repair facility with specialized skills in transmission diagnosis and repair. East Ridge has been serving the Chattanooga community for the past 40 years. This team of very experienced, ASE Certified technicians work hard to stay up to date on the latest technologies by attending some of the best automotive training available. This training, coupled with some of the best automotive tools and computer diagnostic equipment make East Ridge a great choice for repairs ranging from complex transmission problems to minor and major mechanical repairs. Not only are they high qualified to handle your car, this facility also demonstrated it's ability to provide high quality customer service. This was apparent during our unbiased review of their most recent customers. This RepairPal Certified shop has raving fans as customers. They described this location as professional, fair, far better then the dealer, and honest. All work is backed with a minimum 12-month / 12,000-mile warranty for your peace of mind. Local shuttle service, rental cars, early bird drop off, and a very clean comfortable waiting area with wireless Internet are all available for your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Hybrid/Electric
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Smog/Emissions Testing Timing Belts Transmission Repair

Amenities

Coffee Early Bird Dropoff Rental Car Service Guarantee
Shuttle Wireless Internet

Customer Reviews 34 verified reviews

Sort by: Date | Helpful
Don Britton's East Ridge Trans
Verified Customer
April 04, 2014

East Ridge Transmission was recommended to me by my regular mechanic for transmission work. They were great to work with, found nothing wrong with my car's transmission - yay - and didn't charge me for looking. Will use them again and recommend them to others.

Flag This
Don Britton's East Ridge Trans
Verified Customer
April 04, 2014

Everyone was honest.

Flag This
Don Britton's East Ridge Trans
Verified Customer
April 03, 2014

Very good service, on time.

Flag This
Don Britton's East Ridge Trans
Verified Customer
April 02, 2014

Professional, courteous staff.

Flag This
Don Britton's East Ridge Trans
Verified Customer
April 02, 2014

I was very pleased with the work, timeliness and friendly staff.

Flag This
Don Britton's East Ridge Trans
Verified Customer
April 02, 2014

Good, reliable repair.

Flag This
Don Britton's East Ridge Trans
Verified Customer
March 28, 2014

Very honest up front and dependable people, knowledgeable and customer service is tremendous.

Flag This
Don Britton's East Ridge Trans
Verified Customer
March 27, 2014

Repairs were done in a timely manner and I was called prior to ordering parts with the cost estimate.

Flag This
Don Britton's East Ridge Trans
Verified Customer
March 21, 2014

My truck was repaired and it works right and was done in good time to.

Flag This
Don Britton's East Ridge Trans
Verified Customer
March 20, 2014

Great service, made sure everything is done right.

Flag This
Don Britton's East Ridge Trans
Verified Customer
March 19, 2014

They did an excellent job at a fair price.

Flag This
Don Britton's East Ridge Trans
Verified Customer
March 18, 2014

Everyone is courteous and well-trained.

Flag This
Don Britton's East Ridge Trans
Verified Customer
March 18, 2014

They are thorough and efficent.

Flag This
Don Britton's East Ridge Trans
Verified Customer
March 17, 2014

ERT was recommended to me by a trusted friend. I had a great experience.

Flag This
Don Britton's East Ridge Trans
Verified Customer
March 12, 2014

Most professional repair shop I have ever used.

Flag This
Don Britton's East Ridge Trans
Verified Customer
March 12, 2014

Had trouble and the company took care of it. No problems.

Flag This
Don Britton's East Ridge Trans
Verified Customer
March 12, 2014

East ridge was recommended to us. Price is good. Service was quick.

Flag This
Don Britton's East Ridge Trans
Verified Customer
March 07, 2014

Excellent service, appointments easy to set up. Wonderful staff and a great waiting room.

Flag This
Don Britton's East Ridge Trans
Verified Customer
March 07, 2014

Professional, friendly, felt like I could trust them.

Flag This
Don Britton's East Ridge Trans
Verified Customer
March 07, 2014

Great people and I now have a good working transmission.

Flag This
Don Britton's East Ridge Trans
Verified Customer
March 06, 2014

Prices were higher that expected.

Flag This
Don Britton's East Ridge Trans
Verified Customer
February 27, 2014

Work is always done correctly.

Flag This
Don Britton's East Ridge Trans
Verified Customer
February 27, 2014

Good people and service.

Flag This
Don Britton's East Ridge Trans
Verified Customer
February 25, 2014

Good customer service. Mr. Britton went out of his way to cover all options for us.

Flag This
Don Britton's East Ridge Trans
Verified Customer
February 21, 2014

I was told a different price than quoted when I went to pick up my car. The lady up front said that they "weren't making any money doing that service, that they were actually losing money because the fluid cost more than that". I bypassed her and spoke to the guy who gave me the quote to begin with. He made it right with no problems. The bill stated that about half was fluid and half was labor. I just think it's very unprofessional to have someone up front spouting off at the mouth when they obviously don't have a clue. Otherwise, the service seemed to be done correctly, and I haven't had any problems.

Flag This
Don Britton's East Ridge Trans
Verified Customer
February 19, 2014

The staff is always friendly, personable, knowledge, and the job is always done properly.

Flag This
Don Britton's East Ridge Trans
Verified Customer
February 18, 2014

For years they have been servicing my car and I have never been dissatisfied.

Flag This
Don Britton's East Ridge Trans
Verified Customer
February 11, 2014

Quality work and awesome customer service.

Flag This
Don Britton's East Ridge Trans
Verified Customer
February 04, 2014

East Ridge a Transmission is a very professional shop with incredible customer service. I always leave satisfied with my service.

Flag This
Don Britton's East Ridge Trans
Verified Customer
January 31, 2014

They have a reputation for honesty, and doing excellent work which they back up with a great warranty.

Flag This
Don Britton's East Ridge Trans
Verified Customer
January 24, 2014

After keeping my car over the weekend to diagnose they told me I needed a transmission rebuilt for $3000. The dealer changed the fluids and fixed the water pump along with some other work for half that and it's running like a dream.

Flag This
Don Britton's East Ridge Trans
Verified Customer
January 24, 2014

Outstanding customer service, far better than any dealer.

Flag This
Don Britton's East Ridge Trans
Verified Customer
January 22, 2014

Very nice people.

Flag This
Don Britton's East Ridge Trans
Verified Customer
January 17, 2014

Everyone was very kind and helpful.

Flag This
Get Directions to Don Britton's East Ridge Trans
Get Directions
RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(423) 455-1004

Auto Repair Experience

  1. Don Britton , Owner
  2. Established 1973
  3. 9 Auto Repair Mechanics on Staff
  4. 4 ASE Certified Auto Technicians
  5. 150 Years of Car Repair Experience