Doc Auto

service@docauto.biz
✓ RepairPal Certified
908 Ocean St
Santa Cruz, CA 95060 USA
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CLOSED NOW
Th
8:00am to 5:00pm
CLOSED NOW
Su
Closed
Th
8:00am to 5:00pm
M
8:00am to 5:00pm
F
8:00am to 5:00pm
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8:00am to 5:00pm
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Closed
W
8:00am to 5:00pm
Call now:
(831) 278-4165
36 Verified Reviews

Auto Repair Experience

  • Ken Potts, Owner
  • Established 2008
  • 4 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 65 Years of Car Repair Experience
Scorecard
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Doc Auto was established in 2008 and has been providing Santa Cruz and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 24-month / unlimited mileage warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “helpful”, “knowledgeable”, “reliable”, “friendly”, and “excellent”. A local shuttle service, rental & loaner cars, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Details
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Auto Repair Experience

  • Ken Potts, Owner
  • Established 2008
  • 4 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 65 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Transmission Repair

Amenities

  • Early Bird Dropoff
  • Loaner Car
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

Affiliations

  • ASA
  • NAPA

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Message from the Shop

Doc Auto is Santa Cruz's premier auto service and repair facility, specializing in advanced diagnostics to ensure the highest level of service for all vehicle makes and models. We are family owned and operated and have been serving the Santa Cruz, CA area since 2008, with a goal to be the best auto service facility through commitment to our customer, integrity in our profession, and excellence in our work product.

We are a full service facility, providing many services including: expert diagnostics using the latest technology, scheduled factory maintenance, engine and transmission repair, certified smog testing and repair, brakes and suspension repair, custom car service and repair, ground-up builds, as well as oil changes and lube, chassis repair, and much more.

Reviews
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Overall Rating

36 Verified Reviews

Customer Reviews

by Verified Customer August 02, 2016

Professional as well as personable. Very trustworthy.

by July 19, 2016

It was touch and go there for the first few days with trying to figure out what the heck was wrong with my car, but once we isolated the issue it was smooth sailing. Car handles great again.

by Verified Customer July 15, 2016

I brought a very difficult job to them and they handled it extremely well - completed it within a few days and without additional cost. More than fair.

by Verified Customer July 14, 2016

Jim was very helpful and honest and straightforward about my options.

by Verified Customer July 07, 2016

Friendly, fast service.

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by Verified Customer July 07, 2016

Work completed as promised and ready for pickup on time.

by Verified Customer April 27, 2016

Timely. Thorough. They went above and beyond. Inexpensive & Friendly.

by Verified Customer April 27, 2016

Everyone was very friendly, helpful, and knowledgeable! I have complete trust in Doc Auto, and that means a lot to me.

by April 27, 2016

My last experience was good except two day after I had my car serviced and it received a multi list maintenance check my car would not crank. Upon checking my battery terminals the positive terminal had a serious case of corrosion to the point of zero contact.

by Verified Customer April 26, 2016

We've used them for years now, for three cars. They listen well, they did a test drive to hear the noise in question, and communicated very well the status of the car.

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by Verified Customer April 22, 2016

Excellent service. Fair price.

by Verified Customer April 22, 2016

Friendly, courteous service and provided a good estimate of repairs needed.

by Verified Customer April 22, 2016

When I let Jim know I couldn't afford the repairs, he sourced some less expensive parts and was able to make it work to get my car fixed at a price I could afford (barely!).

by Verified Customer April 22, 2016

I have been bringing my car to Doc Auto since I moved to Santa Cruz. They provide excellent service; all repairs and regular maintenance are done rapidly and satisfactorily. The staff is friendly and thoughtful, and I actually enjoy bringing my car in for service there. My dog does too.

by Verified Customer April 20, 2016

It was excellent, everything was done as I said, in a shorter time.

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by Verified Customer April 18, 2016

Quick and friendly service, honest about price and process.

by Verified Customer April 18, 2016

Since the got the new alignment machine I feel like their priority is marketing & sales rather than repairs.

by Verified Customer April 13, 2016

Jim is the best to work with. He gives honest info about the work that is needed and always helps customers to understand the complicated stuff. I wouldn't go anywhere else in Santa Cruz!

by Verified Customer April 04, 2016

I have to say the problem we had with my Truck had all of us stumped, I liked the fact that we were able to work together to resolve the problem. Every one there has been very helpful and accommodating, and the experience, knowledge are Top Of The Line. They will always be my car repair place. Thanks for all your help.

by March 29, 2016

The guys at the shop told me that I had a leak on one of the axles and that it should be under warranty. Saved me money by doing so.

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by Verified Customer March 28, 2016

The crew is very pleasant and helpful. The work is done on time and on price. They suggest other work that will need to be done in the future without pressuring me to commit.

by Verified Customer March 24, 2016

Excellent, timely service.

by Verified Customer March 23, 2016

Very nice. Very cordial and most of all helpful.

by Verified Customer March 23, 2016

Great experience. The shop is very reliable.

by Verified Customer March 17, 2016

Service was great. Work done in a timely manner. Very courteous and a happy staff in general.

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by Verified Customer March 16, 2016

Fast friendly and knowledgeable staff, I feel at ease bringing my car here.

by Verified Customer March 15, 2016

Service was quick, efficient, and very fairly priced.

by Verified Customer February 11, 2016

Very high prices and after a different second opinion, which happened to be the correct diagnosis, I will not be back.

by Verified Customer February 05, 2016

Courteous, clear and fair.

by January 19, 2016

The stood behind their work.

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by December 21, 2015

It took them multiple attempts to make the repair.

by Verified Customer December 07, 2015

They are very good.

by Verified Customer November 25, 2015

Last experience was yesterday and Jim (Manager?) helped me avoid an over inflated price for a necessary, emergency repair (elsewhere) of my 04 Silverado. Friendly people, great customer service and followup, fair and honest pricing. They don't make promises they can't keep. They're 'my guys' for auto repair.

by November 19, 2015

Service was quick, staff is friendly and helpful.

by Verified Customer November 19, 2015

I had a bit of emergency roadside service around 5pm. Doc's was really just closing up by the time I got there but not only did they re-open for me but lent me a vehicle as well. now that's customer service...!

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