Their Customer Service Rep is great. Their workmanship is first-rate, and their mechanics are the best. Their rates are among the most affordable. They back their repairs with a full warranty.
Primary reason for service was to replace both head lamps. They both had failed (one had been out and the other failed that day). The shop had my car before 8:00 on Tuesday. They didn't even begin work on the headlamp as of 4:45. I called requesting an update around noon and around 3 and I was reassured it would be ready. It wasn't. Because of the incorrect information, I didn't have a chance to rent a car for the following day, either. I work in Santa Clara. The car wasn't driveable without headlights. It got worked out by 5:00 the next day. I had to ask my boss to allow me to work from home for 2 days (instead of the 1 that was promised). The GM was apologetic. It was a bad experience all the same.
Came in for an oil change without a seasonal mail in coupon, was given the coupon price regardless. Great service.
I expected to have to leave the car, but they were ready to start work at the time of my appointment. I got my car back on time.
Counter person was super nice and helpful. Even got a free ride home when my car needed to stay for the weekend. Didn't feel pressured and work was fair and accurate. Thanks!
Great customer service and work provided. Appreciated how they took care of an issue in maintenance.
A little disappointed when I thought I won a free oil change and tire rotation, etc. It still cost me the same as the coupons they send out. No real free deal.
Quite satisfied with courtesy and humor of service rep.
As always, when I leave Doc Auto, I'm always happy - I know my car has been repaired properly. They do all my preventive maintenance and I referred them to every friend I have because I am extremely satisfied with their performance.
Everything was fine
I was surprised this shop took my car in without doubt that they could diagnose the problem cause I own a high-end Porsche SUV. I will get future repairs and maintenance done here. It's not too far from where I live. Also I will recommend this shop.
I had an old change performed - with very little notice they took me right away!
I would highly recommend Jim Russell for his honesty and diligence. He's gone above and beyond in helping during two separate emergency situations.
Everyone was very kind and helpful. I didn't even need an appointment. They did my repair in 20 minutes. Great shop. I totally rely on it for basic repairs and maintenance.
Service was great, but unfortunately over priced.
The vehicle inspection was very thorough and I was made confident that it was a good vehicle to purchase.
Friendly, informative, and timely.
Overall a really good experience. The only elements that kept it from being excellent, were:
A. Extra work was suggested/required after the initial diagnosis, which should have been detected open the initial inspection. (Ball joints and idler arms, for one side was the original work estimate, then the second side was added days later.
B. Part of the work was new headlamps, which were installed but not adjusted, resulting in opting to only travel during the day due to inadequate visibility.
Great people, honest treatment.
I needed an oil change and brake maintenance. The mechanic that helped me was very clear about the inspection and necessary repairs. I didn't feel like I was paying for unnecessary services. Overall the shop was very helpful.
Always greeted with upbeat attitude. Courteous, professional and knowledgeable. No 'add-on' costs
I always enjoy coming into Doc Auto because they treat me like they care.
On my last visit, I came in for an oil change, but they found that there was something else wrong with my car that was actually rather dangerous, something that would cost a lot more to fix.
It was very clear from the beginning that they cared for my safety and wanted to have the job done at minimal cost to me. They even called my car company for me to try and see if we could get it covered under the warranty. We found out that this job would both be covered and that it would total out to around $680. I authorized for them to do the repairs, though the price was actually quite out of my budget.
It turned out that the original issue they found was actually a result of something much easier to repair, which was in fact covered under my warranty. They informed me of this and told me that I could get it fixed for free if I went into the dealership. So they only charged me for the oil change, even though they could have made much more on the job they had originally quoted to me.
This experience showed me how honest and dedicated Doc Auto is to their customers.
This is the only mechanic in Santa Cruz that I go to.
Customer service has always been excellent at Doc Auto. Very courteous.
Overall good experience. Only negative was trying to get a hold of them on the phone was difficult.
Professional as well as personable. Very trustworthy.
It was touch and go there for the first few days with trying to figure out what the heck was wrong with my car, but once we isolated the issue it was smooth sailing. Car handles great again.
I brought a very difficult job to them and they handled it extremely well - completed it within a few days and without additional cost. More than fair.
Jim was very helpful and honest and straightforward about my options.
Friendly, fast service.
Work completed as promised and ready for pickup on time.
My last experience was good except two day after I had my car serviced and it received a multi list maintenance check my car would not crank. Upon checking my battery terminals the positive terminal had a serious case of corrosion to the point of zero contact.
Timely. Thorough. They went above and beyond. Inexpensive & Friendly.
Everyone was very friendly, helpful, and knowledgeable! I have complete trust in Doc Auto, and that means a lot to me.
We've used them for years now, for three cars. They listen well, they did a test drive to hear the noise in question, and communicated very well the status of the car.
I have been bringing my car to Doc Auto since I moved to Santa Cruz. They provide excellent service; all repairs and regular maintenance are done rapidly and satisfactorily. The staff is friendly and thoughtful, and I actually enjoy bringing my car in for service there. My dog does too.
When I let Jim know I couldn't afford the repairs, he sourced some less expensive parts and was able to make it work to get my car fixed at a price I could afford (barely!).
Excellent service. Fair price.
Friendly, courteous service and provided a good estimate of repairs needed.
It was excellent, everything was done as I said, in a shorter time.
Since the got the new alignment machine I feel like their priority is marketing & sales rather than repairs.
Quick and friendly service, honest about price and process.
Jim is the best to work with. He gives honest info about the work that is needed and always helps customers to understand the complicated stuff. I wouldn't go anywhere else in Santa Cruz!
I have to say the problem we had with my Truck had all of us stumped, I liked the fact that we were able to work together to resolve the problem. Every one there has been very helpful and accommodating, and the experience, knowledge are Top Of The Line. They will always be my car repair place. Thanks for all your help.
The guys at the shop told me that I had a leak on one of the axles and that it should be under warranty. Saved me money by doing so.
The crew is very pleasant and helpful. The work is done on time and on price. They suggest other work that will need to be done in the future without pressuring me to commit.
Excellent, timely service.
Very nice. Very cordial and most of all helpful.
Great experience. The shop is very reliable.
Service was great. Work done in a timely manner. Very courteous and a happy staff in general.
Fast friendly and knowledgeable staff, I feel at ease bringing my car here.
Service was quick, efficient, and very fairly priced.
Very high prices and after a different second opinion, which happened to be the correct diagnosis, I will not be back.
Courteous, clear and fair.
The stood behind their work.
It took them multiple attempts to make the repair.
They are very good.
Last experience was yesterday and Jim (Manager?) helped me avoid an over inflated price for a necessary, emergency repair (elsewhere) of my 04 Silverado. Friendly people, great customer service and followup, fair and honest pricing. They don't make promises they can't keep. They're 'my guys' for auto repair.
Service was quick, staff is friendly and helpful.
I had a bit of emergency roadside service around 5pm. Doc's was really just closing up by the time I got there but not only did they re-open for me but lent me a vehicle as well. now that's customer service...!