When dealing with Dearholt, do yourself a favor and educate yourself a little bit about how shops like these use the practice of "flagging hours" and how they pay the techs that do the actual work. This will answer the questions as to why they seem so pricey as some of the other reviews have pointed out.
we needed a retro fit kit put onto our air conditioner to upgrade it from R12 to R134. This kit takes about 1 hour to install at most and that is being completely generous. We made an appointment for Friday morning, van was dropped off at 7:30 a.m. We didn't hear anything back until 2 or 3 pm. Kelly the manager calls up and says that the ac systems condenser has a terrible leak and that it would have to be replaced... The conversation went something like this
Kelly: The condenser for that unit is really hard to find and we are not able to locate one..
Me: Have you tried Toyota?
Kelly: Uh well umm no we haven't tried Toyota yet...
Me: Or how about O'reilly? They usually have parts for that van.
Kelly: Well umm uhh I checked all our suppliers and no one has had one yet but let me give you a call back in a minute and see what I can find...
Of course at this point he has put up more red flags then an Olympic Ski Course. I get the call back and guess what!? He has located a condenser (Its a miracle!!!) but he isn't sure it is the correct one, He assures me though that he is 90% sure that it will be the correct condenser but he wants to be paid 4 to 500 dollars up front for the part and fix the problem on Tuesday... sure pal. So after telling me that He informs me I owed them 444.oo dollars for the work they had completed up to this point. (about 4 fittings and to test the system) Of coarse I tell him that is ridicules, and to ask me for another 400 dollars up front when they have basically done nothing up to this point is completely unreasonable.
Once we get down to the shop I ask him to show me the condenser leak ( I know he wont be able to show me the leak) He plays along like he is going to be able to point anything out... Its obvious he has the act down... offers to get me a flash light so I let him... once he comes back with it I say well I cant see a leak unless its under pressure.. he agrees. Then why get me a flash light? Because they are trying to set us up to pay them almost 1000.00 dollars to retro fit the ac and charge the system with R134. Kelly keeps bringing up the fact the Dearholt name is so good and he has done this for 22 years blah blah blah.. Be very concerned when these people keep using how good their name is as a selling point. Smoke and Mirrors.
Lets talk about why you are overcharging by about 3 times and the work you supposedly did, I then asked for the fittings and the Receiver dryer that were removed from the van. They could not produce the parts and were closing within minutes and I had to go to work so my wife waited. As I was leaving Jimmy and Kelly were coming back from the dumpster They then tried to give her the plastic caps of the receiver dryer as "the fittings" Jimmy then told us that if he couldn't find the parts he would refund our money. That was Friday. We still have not received the parts and Jimmy has not returned my calls.