David Maus Toyota

Customer Reviews (1 review)

• David Maus Toyota
  lbl03c
  September 04, 2011

  I got to experience four different types of people on my visit: a valet, a service salesman, a parts salesman, and a mechanic.

  The valet seemed distracted. He listened to me explain my appointment time and what I was getting done, said something in to a talking device and rushed over to another customer. I assume he had called someone from inside over to me, but I couldn't be sure. I had no idea if he had ignored me, forgot about me or what. It would have been helpful if he had explained what was going on.

  The service salesman was pleasant. He greeted me and my boyfriend but focused on me, the vehicle owner. Usually the opposite is the case when a girl brings her car in to a shop with a male escort, so I was really pleased that the salesman focused on me. He listened to me say I just wanted a key and fab replaced, then started checking under the hood and asking me questions about the mileage. No other employees had done this before when I had been at the dealership previously so I was nervous about this and wasn't sure if he was listening to me. It was just a misunderstanding though: he thought I wanted an oil change and a basic inspection too. I didn't, but he saw my coolant was low and had the car's water pump inspected as a precaution. It was a good thing because there was a leak!

  While waiting for a price estimation on the key and fab, my boyfriend went to the parts salesman we had talked to on previous visits and got a price estimation from him as well, with a 10% discount! The service salesman's estimations for the same exact parts/labor did not include the discount but he agreed to apply it when I showed him the parts department's estimate.

  The mechanic was really nice and honest. He said the water pump leak was very small and in fact had plugged itself but once that happens, you never know when it will stop being plugged; the leak will get worse and the pump will stop working at some point. The service salesman had said it was a "really bad" leak so I was surprised to hear the mechanic's opposite assessment, but I was glad that I didn't have to worry about the pump being unusable just yet.

  All in all I had very good service. Everyone was pleasant and offered good advice to the best of their ability. The only thing that needs some improvement is inter-department communication and communication between the employees and customers. The valet could improve his communication with the customers, the service salesman and parts salesman should improve their communication with each other so that both are aware of any available discounts the other can offer the customer (it could save time too since the parts salesman had his estimate ready before the service salesman did); and the mechanic and service salesman could improve their communication so that the customer isn't told something is "really bad" one moment, and then "Very small" the next.

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