Dave's Ultimate Automotive
2711 W Howard Lane, Austin, TX 78728 Map & directions
Call Now: (512) 861-8970
“They were very good about explaining exactly what the problem was and what they were doing, so I felt very...”
“Dave's Ultimate Automotive is excellent for auto repair! Customer Service - very friendly and attentive,...”
“Dave’s has been my #1 auto repair shop for about the last decade. What impressed me and never disappoints a...”
“Thank you Dave! I never realized the value of maintenance until I recently visited your shop. The service...”
RepairPal’s Comprehensive Evaluation
This is the original Dave's Automotive, servicing the Austin area since 1997. Their second location (also in Austin) opened in 2008. This shop has a team of very experienced technicians, three of whom are ASE certified (two Master Techs). In order to keep up with all of the latest technology, each of them regularly attend training classes and seminars. The shop is committed to having the most up to date scan tools and diagnostic equipment to aid their technicians in accurate and efficient repairs. Performing state mandated smog and safety inspections is an additional customer convenience. Dave's will always provide a detailed inspection report and review it with the customer in order to prioritize any repairs issues which may be noted.
Message from the Shop
Dave's Ultimate Automotive is a family owned business delivering honest and professional auto repair and maintenance services to the people of Austin, South Austin, North Austin, Pflugerville, Round Rock, South Congress, Downtown, and the surrounding areas. The quality ASE certified technicians at Dave's Ultimate Automotive employ today's latest automotive technology and are equipped to handle all major and minor repairs, as well as complete maintenance on all foreign and domestic vehicles.
Auto Makes We Service
|AC/Heating||Alignment||Check Engine Light||Diagnosis|
|Muffler & Exhaust||Oil Change & Lube||Scheduled Maintenance||Service & Repair|
|Timing Belts||Tire Sales/Repair|
|AAA Member Discount||Car Pickup/Dropoff||Child Friendly||Coffee|
|Early Bird Dropoff||Financing||Free Inspection||Gas/Diesel|
|Heated Waiting Room||Rental Car||Shuttle||Towing|
Customer Reviews 6 verified reviews (15 total)6 Sort by: Date |
Dave's was recommended to me by a friend who said, "Their more expensive than a regular shop but cheaper than the dealer." And after looking up online reviews of them I was impressed.
I took my vehicle into Dave's North because it had a 'check engine' light on and I had no idea what the problem was. They diagnosed the problem and said I needed my intake manifold gaskets replaced. They quoted me $995 for this repair. I had no idea what something like this should cost, but $1K seemed pricey.
I asked them to break down their estimate and found out they were charging me $300 for this gasket. I found out the name brand of the part they used, and called a local parts store who told me they would sell me the exact same part for $100. Now I expect a little mark-up, but 200%? That seems like a rip off to me. I also pulled up RepairPal and found out the range for this type of repair in my area was between $400-$650. I even called another mechanic shop and they quoted me $580 over the phone for the same repair.
So I called Dave's back and pressed them further about why they were charging me so much. They refused to lower their price and told me if I brought in my own part, they wouldn't warranty their labor. This isn't uncommon, but I'm not paying $200 just so they will warranty their own work! Then after looking through their estimate the sales rep mentioned how he "must have pressed a key twice" and that my quote should have been around $60 lower. Sounded fishy.
Then when I went to pick up my vehicle, I paid and left but once I stepped into my vehicle there were interior body panels laying in my floorboard and exposed wires from the inside of my vehicle. I pointed this out and they quickly put these back on.
All in all their customer service was always friendly and courteous, but their prices seemed sky high. So the next time my vehicle needs a repair, I'll continue on my journey to find a shop that has good customer service, honest mechanics, AND a fair price.
Update: Apparently Dave's monitors these reviews closely and I received an unsolicited phone call shortly after posting this review. I spoke with a manager there and he apologized profusely and offered to do what ever it took to remedy the situation. Much appreciated. I might give them another shot now, but I still feel they are pricey and I will be double-checking their estimates on any future repair.
Dave's Ultimate Automotive is excellent for auto repair! Customer Service - very friendly and attentive, accomodating and communicate well. Facilities - clean, great waiting room for work and/or with kids, easy to get in and out of. Service - done right, done quickly, reasonably priced. We have been loyal customers of Dave's for over 10 years and have always been happy with their work!
Dave’s has been my #1 auto repair shop for about the last decade.
What impressed me and never disappoints are the high level of competency, friendliness, and integrity of the owner, Dave, and each & every one of his employed auto experts.
They’ve been consistently on target in diagnosing & repairing my vehicle, and sending timely reminders for preventative maintenance.
Every time I walk in I can’t help but notice how genuinely happy the staff is and that turnover is very low; I’ve run into the same folks there year after year, a very good sign at any place of business.
In addition to its supreme auto repair service, Dave’s offers a myriad of peripheral services for the convenience and well-being of its customers and the community, including a free & safe shuttle, rental car availability, and charitable events as Dave “gives back”.
At Dave’s I feel cared for, and I’ve been recommending Dave’s at every opportunity since before learning about his referral reward program, just because when I find such a good thing I feel compelled to spread the word.
Since my recent move to Austin, I searched for a loyal, trustworthy and dependable mechanic shop... and Thank Goodness I found Daves Ultimate Automotive! The saying is so true...."1st impressions are lasting impression" Since my first visit I was sold..... Outstanding service, awesome prices and great customer service... who could ask for anything more?.....
Thank you Dave! I never realized the value of maintenance until I recently visited your shop. The service manager there was amazing and really helped me understand exactly what my car needed and why. I was afraid I would have to miss work to get the work done, but you even took care of that with your free shuttle service. I highly recommend your shop and will definately be back.