Dave's was recommended to me by a friend who said, "Their more expensive than a regular shop but cheaper than the dealer." And after looking up online reviews of them I was impressed.
I took my vehicle into Dave's North because it had a 'check engine' light on and I had no idea what the problem was. They diagnosed the problem and said I needed my intake manifold gaskets replaced. They quoted me $995 for this repair. I had no idea what something like this should cost, but $1K seemed pricey.
I asked them to break down their estimate and found out they were charging me $300 for this gasket. I found out the name brand of the part they used, and called a local parts store who told me they would sell me the exact same part for $100. Now I expect a little mark-up, but 200%? That seems like a rip off to me. I also pulled up RepairPal and found out the range for this type of repair in my area was between $400-$650. I even called another mechanic shop and they quoted me $580 over the phone for the same repair.
So I called Dave's back and pressed them further about why they were charging me so much. They refused to lower their price and told me if I brought in my own part, they wouldn't warranty their labor. This isn't uncommon, but I'm not paying $200 just so they will warranty their own work! Then after looking through their estimate the sales rep mentioned how he "must have pressed a key twice" and that my quote should have been around $60 lower. Sounded fishy.
Then when I went to pick up my vehicle, I paid and left but once I stepped into my vehicle there were interior body panels laying in my floorboard and exposed wires from the inside of my vehicle. I pointed this out and they quickly put these back on.
All in all their customer service was always friendly and courteous, but their prices seemed sky high. So the next time my vehicle needs a repair, I'll continue on my journey to find a shop that has good customer service, honest mechanics, AND a fair price.
Update: Apparently Dave's monitors these reviews closely and I received an unsolicited phone call shortly after posting this review. I spoke with a manager there and he apologized profusely and offered to do what ever it took to remedy the situation. Much appreciated. I might give them another shot now, but I still feel they are pricey and I will be double-checking their estimates on any future repair.