Service at the counter was a little bit slow.
Very impressed with the respect given to me and the excellent work performed on my car.
Happy that my car worked after being serviced at the shop!
Fast and friendly service.
Very appreciative of the way Dave's Ultimate Automotive does business. I will continue to visit Dave's for automotive services and recommend this business to friends.
My 17 year old Taco needed a good look over. Dave's folks found some issues, and fixed up the ones I said to do, with no up sell type of pressure. Well done guys!
The service was excellent and the price charged for the work was reasonable. I recommend Dave's without reservation.
They were reasonably priced, they did what they said they would do, my car was ready on time. I am pleased overall and will probably go back. I was hoping they would find an fix the leak in my a/c, but I know the small ones can be extremely difficult to find without a disclosing agent, which they added this time. Maybe next time...
Very convenient and efficient, good experience
I will be back in the future.
The people at Daves are respectful and prompt with their work. I dropped off my truck at 3am with a busted alternator, and they called me the next morning to hash out the details of the repair. When I gave the go-ahead, it was finished within 5 hours. I picked up my truck and noticed that the air conditioning wasn't working, so I called them back to let them know. The admin told me to swing by, and when I did, and admin came out and had the issue resolved within 5 minutes. Great customer service; would definitely recommend to anyone living up north!
Great service, not pushy, very detailed report that was understandable!
Great job was done, this is my go-to shop in Austin
Fast and good work! Great discount for first timers. Was given updates throughout the day, which was nice.
It was nice to get my car inspected faster than expected.
All went well.
Just dropped it off and was ready and fixed quickly.
Excellent service and i was treated with more information about my truck. I will return!
It was great.
Dave's Ultimate Auto Repair did not disappoint!
Love working with you guys. One thing I did not get that I usually get from most shops is an indication of when the car would be ready. I made an early am apt, though it would come down.
I was treated with respect and my car was repaired quickly with no hassle or frustration.
It's not the first time I've gone to the Lamar shop, I have an old car. It was recommended to me by a friend, and I send everyone I know with car issues to that shop. Nice folks, quality service.
Great experience doing business with you.
The outcome was not as desired as there was unexpected problems with my car but they were very straight forward with me about what was needed and consulted me along the way. Problems were with my car.
My car is cool again and I always trust Dave's to do only what is needed and get my car back to me quickly.
I experienced great service here! I called ahead of time and they were able to advise me what to do over the phone and give me some info about the process when I arrive. They fixed what wasn't working and my car has been good since!
My new go-to place!
Tommy was very helpful in assisting me with my quote. I was very impressed with their efficiency and that they even offered a shuttle service to take customers to work prior to opening. Their service was prompt, smooth and communicative.
Excellent service and repair. very happy with results. Was only confused a bit about having to get a cashier's check instead of accepting my check. Otherwise satisfied with results - car works great.
Came in for an inspection and an oil change. Multiple pieces of the engine were not put back correctly causing my car to stall and the check engine light to come on. I was skeptical of the services when the price was so low (even with the first time customer coupon) so I went back and checked the oil level while fixing the misplaced engine components. The oil was not even filled to the halfway mark.
I had high hopes, even after leaving, but am not sure I will return in the future because of the lack of care shown in the work.
I am a first time customer, will definitely be coming back for any future repairs!
Thank you for your help!
Daves is the only shop I'll use for mechanic work. The guys are very polite, professional, & I don't feel intimidated at all. Great place!
Service desk was knowledgeable of the tasks and the shop has great discounts!
Great work, I appreciate the honest and trustworthy work performed. One note, you recommended a tow truck driver to get my truck towed to you. The two truck driver took 2x longer than they initially told me (1.5 hours vs 45 minutes) and proceeded to scratch my car in 2 places (very obvious it was their fault), which they denied and were very rude and unprofessional about. Dave's you guys were beyond awesome, thank you!
Tommy was a pleasure to deal with.
Had a problem that took some time to diagnose, they were thorough and found the problem and fixed it.
The staff at Dave's was very friendly and informative. They did not push me into buying something I did not need and gave me all the possible options.
They are very honest in what needs to be repaired and I like that they have a shuttle service.
The staff and service here is the best I've seen in automotive repair !!
Love the email with details on the repair.
Robert was both friendly and helpful and the cost came in under the estimate. I will return as needed. Thanks!
It was good
I had the upper control arms replaced, but there is still an issue with the truck pulling to the left. I haven't had time to bring it back in to have it looked at, but I would expect it to be looked at
I came in for a safety inspection. Staff were friendly to me and bantered with each other, creating a welcoming environment. The work was done quickly and I was on my way. Will definitely come back.
They fixed my car quickly and were quick to answer the phone.
I had my annual inspection completed. I walked in without appointment and it was completed professionally .
Thorough, helpful, and efficient. Will be back.
Great professional service.
Great service plus a kind and friendly staff.
This was the first time I have felt completely taken care of from a new mechanic. I called my father, ecstatic, knowing that he is always worried about me being taken advantage of financially at auto shops. Since I needed my car by lunch time, even though there are things I probably should have gotten done to my car, I simply walked out with an oil change and recommendations for next time. It was the best experience I've had at an auto shop. Thank you.
Easy oil change experience with no pressure other information on car.
Robert was very helpful, and explained everything clearly. The shuttle service was convenient and the driver was friendly. I am pleased with the repairs done. And I feel like the pricing is pretty fair.
Kind and knowledgeable employees!
Honest, respectful, and thorough. Everything I could ask for.
Great guys who do great work.
I am always pleased with the service at Dave's. They are able to get my car fixed in a timely manner and are great at explaining the problems and how they can fix things. Tommy at the front desk was especially helpful.
I love you guys and we use you all the time. I only have one MINOR comment: One time I brought my car in and was talking to the guy at the counter about it and he was a bit dismissive of me. My husband showed up about 5 minutes later and all of a sudden the Dave's guy was super friendly and talkative, shook my husband's hand, started talking much more loudly, and got into a complex discussion of the car repair etc. I was like 'WHAT the h?!' - did I just get blown off because I'm a girl? In 2016? (It was Dec. 2016). Overall everyone has been great but this was not very cool and I did not like it. Please be very aware that not every man knows everything about cars and not every woman is an airhead about cars.
Great service and honest.
Dave's Ultimate Automotive provided the best customer service I've experienced at a repair shop. They answer the phones quickly and professionally and each employee greets and engages with the customers in person. They worked with me on what I needed with my existing budget. I will definitely be a repeat customer.
Effective and efficient servicing. Thank you!
As usual it was a great experience...good explanation and good work!
Respectful, fair, fast service.
I had a wonderful experience with the shop. They were polite and took the time.
Good but took twice as long as expected.
The gentlemen working were helpful and seemed to be very knowledgeable.
I took my Ford Mustang there because it was pulling to the left when driving. I needed an alignment and this place was very helpful. They took pictures of the problem and sent me an email then called to make sure they explained everything to me. Amazing customer service. My car is not pulling left now when I drive. Will be back next week to get more repairs that they found. Thank you guys for all that you do.
I've been going to Dave's now for about three years, and I leave every appointment feeling like the people at Dave's went above and beyond to help me. They always take time to explain what they've done, what they recommend, and answer as many questions as I may have with patience and thoughtfulness. When our old car was on its last leg, they helped me keep it safe, but didn't oversell me on a bunch of stuff that didn't make sense. Even when I got my new car, I didn't shop around for a lower price, because I am happy to pay more (if it even is more) to know that the work and advice I get is reliable and trustworthy. Even still, Dave's always encourages me to do my research after they recommend anything, so I always feel comfortable and never pressured. I would definitely recommend Dave's.
Tommy at the North Lamar Austin location was great. He was kind, helpful, and respectful.
Very good service, shuttle driver was prompt and after repairs were done he picked me up at my house within 5 minutes.
The work was finished quickly and the staff was very helpful. Thanks!
Answered all my questions!
It was great the wait wasn't long and the people who worked there were friendly.
Great auto shop. I rarely have issues, and when I do, they care of complications quickly and at no cost. No run-around with these folks. Just fast, honest work you can believe in.
Tommy was very helpful with finding out what was wrong with my car and finding a inexpensive solution.
Cost was within $5 of the estimate. Very satisfied
Just a inspection for registration. Took longer then I thought maybe almost an hour waiting but happy they could take care of me.
They fit me in last minute for new tires and were very helpful. Will definitely be going back for future repairs.
Good service, friendly, quick cost quote, quick repairs.
High Fives because yall diagnosed a problem that I have been informed by 2 other shops did not exist, specifically that Mini never need an isolated alignment, despite the fact that complainted the car skated across bumps at 20-30mph. So much for mechanics that don't listen to women. Again, cheers for diagnosing struts, sway bars and subsequent alignment. I am delighted to bring any business I can to Dave on N Lamar. Thank you
My car is kind of a nightmare- no shame in it needing multiple repairs and extended dates. Robert was more than fair with me.
Great use of technology complementing great service but not being the sole reason.
I will be back and I appreciate their thoroughness!
Very friendly, knowledgeable, and helpful staff who went above and beyond in performing my repairs within my budget. They even gave me a loaner car without asking.
Always, great service and professionalism at Dave's Ultimate Automotive. Been taking my vehicles, new and old, there several years now. Thank you.
Went in for emissions test. While there, observed someone with multiple car issues that tech addressed to make it safe, but refused to charge because issues were so severe. That's customer service!
Job well done gentlemen.
Very professional, fast, and helpful.
The shop was good and clean. The workers were all nice. They took me to work and picked me up. The price was a little more, and they found extra repairs. I think my car was repaired, but I hear a little noise that was not there before. I will return to the shop soon, just to get the extra noise looked at.
I knew my brakes needed work. I have 70K miles on my car and still the original brakes. The issues found were explained to me and the work was done on time and seemingly very well. It was a bit more expensive than I thought it would be but I would trade quality work from a trustworthy mechanic any time.
Employees were friendly. Wait time was a bit long, but it was as quoted.
Robert is great ask for him.
Good service, fast and fair.
Cool shop. Nice people.
Always professional and courteous!
This is my second very good experience at Dave's and I am very happy to have found you and will be back when next I need help. Thank you.
Dave's shop thoroughly explained what the issues were with a used car we were considering purchasing. They also let us know which repairs were critical and which could wait. They ended up completing the repairs 1 day earlier than expected.
Took significantly longer than quoted, but I'm happy with my oil change.
Dave's did a great job on my Lincoln MKZ. Very extensive work that required a lot of 'on the fly' adjustments by their mechanics (on Christmas weekend no less). They also discounted the final price of these repairs because of the additional problems discovered. I'm very happy with their work and the prices charged for it.
Great staff and timely work. I will go back if I have any issues with our car in the future
The person which I do not know his name was a bit short with me. He acted like I was supposed to know that now your policy is to make an appointment for a car inspection. I have used your shop several times in the past and this was never an issue. I work across the street from your shop so I can just leave my car with your shop. I will make an appointment as requested.
Service was excellent. Tommy was thorough in his explanation of what needed to be or should be done. Everyone was courteous.
I went in to get a state inspection done and my car was ready earlier than expected.
They ended up doing less repairs than I initially thought I needed as they were unnecessary.
Very friendly staff, fair enough prices, timely service, no pushy sales tactics. 10/10 would refer.
Excellent as always.
Excellent service. Highly recommend these guys.
Professional, knowledgeable, and fair. Happy with the work and will be using Daves in the future.
Excellent work. My car now runs like it is brand new.
Everyone was great and repairs were done fast.
The staff was great and friendly and I didn't feel pressured to buy more parts, get other repairs, etc, other than what I originally brought my car in for. Will definitely recommend to friends who need repair work on their car :)
My go-to Auto repair store.
Great experience as always.
The guys at Dave's were informative, respectful, and nice. I will likely go back there every time I need a repair.
Repaired my headlight quickly.
Tommy and the staff have always taken good care of my car over the years. I knew Dave's when it was in South Austin many years ago.
Dave's diagnosed the problem correctly the first time and fixed it immediately. No complaints here. Will most definitely coming back and telling all my friends too.
AWESOME 5 STARS in our book !! Customers for the life of our cars :)
Had an oil change and all overall inspection done.
Quick and honest. Just got a tire plugged and they topped off my fluids for free. This will be my new repair shop from now on!
I thought it was just great how Mark kept me very well informed throughout the process - very good idea to have one contact person!
Great service as always from Tommy and all the guys.
It was good. I suppose there was no alternative to the repair.
I thought I needed new brakes---turns out I didn't. Not many places tell a customer something isn't needed yet!
Good visit as always! I do think I pay a tad more here than some other big chain shops might charge.. but I trust y'all so it's worth it.
Very good service as usual, but there were some unexpected repairs that took longer than expected. But I was always also told what to expect.
My car was well taken care of. Awesome work!
Just needed an oil change. The work was completed fast and the shop is near work, so that was a plus.
Great service, fair price, and no pressure to do any extra work. My check engine light was on, so the repair could have been very expensive, instead it was under $200, including an oil change that I requested.
The shop got me in at a moment's notice, to which I greatly appreciated. The price was steep, but I think the job might have been difficult; at least too tough for me to get done myself without the proper equipment. Love that the shop is so close and convenient, and that they didn't force me to make an appointment to get this job done fast.
Made an appointment and was able to drop my car off and pick it up at the same day and times. Cost for the work was reasonably priced. I had to ask many questions for explanation but they were willing to answer over the phone.
Tommy was helpful in differentiating between the fixes I needed to make and with those that could wait.
There was a difficult problem which made noise, was confusing, and took time to order a replacement part. They worked well and thoroughly, and loaned me a car while awaiting the new part. Excellent!
Fast and fair.
So pleasant I just left me old shop I had gone to for a decade. I love the communication and the pictures - really well presented. the waiting area was fantastic too!
I really appreciate the detail in which work is described, and also the thorough report and pictures. Thanks!
Very customer friendly, answer all your questions, explain the work, very reasonable pricing!
David is an excellent, honest and reliable mechanic. His mobile service is very convenient as there isn't a need to drop your car off and find alternate transport. I recommend David to friends and family whenever car issues come up in conversation.
I only needed a oil change in my Lexus but will continue to go there for service and repair. Very convenient location for me was the biggest asset.
Dropped in to get my headlights replaced. Done in a timely manner.
Left my car for two days. Was told I would be contacted soon after I dropped car off for estimated time... never received phone call. Called the next day, apparently no problem could be detected but was told the shop guys would ' take it for a drive to see if the problem started...' at that point they had had my car for a day and a half. Why hadn't it already been test driven? Missed a day and a half of work due to no transportation. Was charged $55 anyway. Will not be returning.
These people are honest and efficient.
Quote was way overpriced and it would not have solved the issue. Incorrect diagnostic was performed. Will recommend to others to not visit based on my experience.
An easy car repair.
Great customer service!
I had a great experience, everyone was respectful. The shuttle to campus was a fantastic service. Will come again.
I enjoy the shop's ability to do anything I need done, and with fast turnaround.
I've had good past experiences with Dave's, but this time I have mixed emotions. They recommended a lot of work on my old car, but in the end we pared it down to the essentials. After I picked the car up, I saw that the new battery they installed cost more.
I've only had Dave's change the oil in my car and do an inspection on it. They always are great to work with and charge fair prices.
I own a 2007 Honda Pilot, I asked for the premium oil for my car as the sticker on my car shows from the previous oil change and was definitely given the incorrect oil, as well as unnecessary recommended repairs totaling up to $2,500.
Tommie was very helpful.
I liked how they had so much patience in explaining the problems with the car and how the car works. I don't understand much about cars but I do appreciate the patience and willingness to explain it to me.
Oil leak after repair. Car was fixed but service adviser told me that the car was checked prior to me picking it up and the oil leak started after I picked it up. When the repair was completed they identified that the gaskets were pinched when they installed.
Always take very good care of me and my car.
Great, just like last time. Friendly, fast, thorough.
Great Service. Friendly Staff. Would recommend to others.
I had a really great experience at Dave's -- super clear and honest communication from the get go, fair pricing, and super fast service. They were quick to accommodate my short timeline and even referred me to another local shop to pick up a hubcap.
Optional repairs were truly optional. Dave's gave their input but truly allowed the choice to proceed or not for me to decide
I received an email that gave 20 percent off for making the appointment online which I did. I asked after receiving the oil change if the 20 percent was applied and was told yes. Did the math, it was only 10 percent. not that much $ but still.... I asked about getting an inspection, and was told that my car would not pass due to my tires so they would not do it, but offered a quote on 4 new tires. After, I passed the inspection but will have my tires checked out elsewhere. They have always treated me fine in the shop. Quotes received are higher than elsewhere. I liked their location and proximity to my home.
They are always very nice and provided me a loaner car till mine was fixed. The only reason I put a 4 for the price of the repair is that all car repairs seem to be so expensive from a parts perspective.
I had tires mounted for my Corvette. I had the tires shipped to your shop for mounting, because of how well your people treated my 92 year old neighbor. Keep up the good work.
I don't think the mechanic was professional or detail-oriented enough. He missed an obvious issue at the exterior of the engine and ran a block test--of course the car would fail. Then he told me the exploratory work would cost 15-1600 dollars and I'd better just junk the car, which was easily fixed at another repair shop with a cost of merely 350 dollars. I'm just disappointed that my first choice failed me.
So friendly and I never felt like anyone was talking down to me or trying to scam me because of my lack of car knowledge. Even offered me water and coffee when I was sitting and waiting. Friendliest staff!
Tommy is awesome and they gave me good recommendations for my car.
I called the evening before I brought in my car and the very friendly gentleman on the phone said, "Bring it in tomorrow morning and we'll take a look at it." Not only did they "take a look," they called me later in that next morning to tell me what was wrong and and what it would cost and got my approval to proceed. My car was ready two hours earlier than anticipated after I said I needed it for a dental appointment in the afternoon. One problem cost more than expected because the broken bracket meant having to purchase an entire assemblage to which the bracket was attached, but the strange noise was fixed with some "tightening" without any charge whatsoever. All in all, the total cost was *much less* than I expected. I wholeheartedly recommend Dave's Ultimate Automotive and wish I'd started coming here long ago.
Everyone who works there is nice and friendly, but I do think one of the guys there was trying to con me into spending more based on my lack of car knowledge. Just came in for an oil change, but was prompted to get other fixes totaling around $400. I would appreciate more honesty and straightforwardness. But I can't complain about the work that was done on my car. They did a good job.
Tommy was excellent- I appreciate the clear communication about the process with my car, from beginning to end!
More expensive. After being a long time customer they don't offer free diagnostics.
Kind and honest, all I need in an auto shop
Fast service, good explanations, thoughtful reps.
Think I was sold something I did not need.
Very helpful and timely. They let me know what my options were and I didn't feel pressured into anything.
The guys were very friendly and the work was done quickly. Very reasonable prices.
I didn't have an appointment, but they worked me in quickly in order to get my annual auto registration check done, and I was very satisfied with their speed and professionalism.
Got it fixed!
I had my car towed to Dave's and they fixed me up.
Always very helpful, very kind, and very patient.
Central location had friendly service and honest about services needed.
informed staff, reliable service. No surprises
They were very professional from the start.
friendly. answered all our questions. completed repairs in timely fashion.
Very fast and great customer service!
good customer service, but they didn't put in much effort to figure out what was wrong w my car
Very friendly people with knowledge and understanding about the customer when it comes to their cars. Very cool you had a shuttle service.
they were very nice, and from the high volume of work they have apparently they do great work for everyone...
I love Dave's! It is the first mechanic and automotive shop that, as a female, I've been able to trust. I always know they're being honest and providing quality service, rather than trying to sell me on services I don't actually need. Working with them makes car maintenance and repair stress-free!
They were quick and explained things to me well.
Prompt, professional, friendly service
The shop was upfront about issues and costs, found it to be a transparent and helpful experience.
I actually went there for a repair the last time, not this time. I thought that their charges were extremely high. I thought that they were unreasonable and I didn't understand why it cost so much to replace what they replaced. I just thought that the charges were really unreasonable - it was like $300.
I had another quote for the Malibu and it was like $1000. I got another quote from my own cousin for $750, but Dave pointed out the problem and saved me a lot of money.
Wonderful service! They are extremely trustworthy and it was a great experience overall. Every time I go there, I feel welcomed and I get a good feel from it. You never feel pressured into anything and they're honest.
We appreciated their shuttle service it was tremendously helpful.
They have a voucher for about $20.00 for someone to drive you there.
Michelle the receptionist was very very helpful and nice.
I liked it.