Dave's Car Care
5102 W Peoria, Glendale, AZ 85302 Map & directions
Call Now: (623) 748-1067
“They treat you like family. They call and check up with you the next day. They are probably the best...”
“Outstanding service. Good quality people. They follow up. Make sure you are satisfied with the service.”
“Expert, friendly, thorough work by people who really care about your business.”
“They are very nice people and are very pleasant. They are close to home. My neighbor recommended them to me...”
“All I can say is that if I have a problem, I'll be going back there. I wouldn't hesitate to go back.”
About Dave's Car Care
RepairPal’s Comprehensive Evaluation
Dave's Car Care has been around since 1980. What stuck us when evaluating Dave's for our Certified Shop Network was the level of experience, ASE Certification, and on going training that Dave has invested in for his staff. The 8 staff member combine for over 167 years of experience, 3 of these guys are ASE Certified and all of the staff has participated in on going professional training. They have the automotive tools and computer diagnostic equipment needed to professionally service and repair your late model vehicle. They offer 24 months/24,000 mile warranty for your peace of mind. When evaluating shops for our Certified Shop Network we look for the best shops who have demonstrated a commitment to providing the very best for their customers by hiring experienced, currently trained, ASE Certified staff, and equipping them with tools needed to follow through with the complex repairs that are sometimes required on today's computer controlled vehicles. We feel that Dave's has done just that and this is what makes them a good fit for our network.
Auto Makes We Service
|AC/Heating||Alignment||Check Engine Light||Collision Repair & Paint|
|Diagnosis||Hybrid/Electric||Muffler & Exhaust||Oil Change & Lube|
|Scheduled Maintenance||Service & Repair||Smog/Emissions Testing||Timing Belts|
|AAA Member Discount||Coffee||Early Bird Dropoff||Financing|
|Heated Waiting Room||Loaner Car||Open Saturday||Service Guarantee|
Customer Reviews 10 verified reviews (13 total)10 Sort by: Date |
The worst customer service I have ever experienced in 40 years ....... Dis-Honest , Rude and Very Unprofessional ..... The service advisor's do not communicate well , do not follow up and are not trustworthy ......... I took my car into Dave's after calling first to have my rear view mirror re-attached , they said they could fix no problem bring the car in ....Took to shop early on a Saturday Morning and asked the shop to take a look at my fog light as well as it was broken .....They advised that they would and call me ...... they never called me , I contacted them 3 times thru out the day and was told the mirror was fixed and was quoted $66 for that repair .... but they found a few issues with the lights and it would be around $200 to fix the fog, an issue with the third brake light , a light our in the tail lights and a bulb replacement for the front ....... They advised I could leave the car and they would keep it inside , get the parts for the repairs and would be ready on Monday ...........Got a call on Monday morning , now the repairs jumped to $600 ..... I advised for them I just wanted to fix the mirror and would be by to pick up car in the afternoon ...When I arrived at the shop, I was now told the mirror had not been fixed and the car was apart and not ready for pickup......I asked why I was told the mirror had been fixed and why the car wasn't ready as I declined to have the extra work performed at this time .... No explanation other than they were busy and had other cars to repair ..... at this time they brought the car up , apparently they just didn’t touch it all day again I asked to speak to Dave's as I found this unacceptable , After 25 minutes , I was contacted by Dave, Dave was aggressive and extremely rude and did not listen to what I had to say or what had happened regarding the timeline and pricing quoted by his staff... Dave was verbally abusive and all but threw My Wife and I out of his rip off shop and would not listen to our version of events ... Later that Day , Dave called and apologized and told me to bring car back and give him a second chance because his shop failed us and he would repair the mirror for no charge ...... Reluctantly , I returned to the shop after they called to tell they the $9 bracket to fix ...... but once again , even know I was the first customer in the shop and had waited over a week . I was told I would again have to leave the car all day .... At this time I asked for the bracket , that I would purchase it and repair the car myself as I did not agree to have to wait all day for a repair that was already supposed to be done.... After 20 minutes , I was told that I could not buy the part or have it , only the shop could fix ......... I went to the auto part store and spent $15 for the bulbs for my lights and the adhesive to re-attach my mirror ........$600 for a repair that cost $15 !!!!!!!!!!!!!i
Overall I was impressed by the efficiency of the shop and the honesty of the mechanic. While I was disappointed to learn that the costs of repairing my car were not worth the car's value, I appreciated the integrity it took to tell me this so that my money could be spent on a car that is worth its value in repairs.
Thank you so much!