Custom Import Repair, Inc.
Hours of Operation
|Mon - Fri:||8:00am to 5:30pm|
Message from the Shop
Honda and Acura specialists.
Auto Makes We Service
|AC/Heating||Alignment||Check Engine Light||Diagnosis|
|Oil Change & Lube||Scheduled Maintenance||Service & Repair||Timing Belts|
|Tire Sales/Repair||Transmission Repair|
|Coffee||Early Bird Dropoff||Heated Waiting Room||Service Guarantee|
|Shopping Nearby||Towing||Warranty Accepted|
Customer Reviews (5 reviews)5 Sort by: Helpful |
We recently moved to Jacksonville from Alpharetta Georgia. We hated to leave our trusted independently operated Lexus mechanic, as we had been spoiled. These guys, both Charles and JJ have been a pleasant surprise, as they have exceeded our expectations. Today I brought our 2000 LS 400 with 205,000 miles in for routine service and to have check engine light addressed. Turns out it was just a loose gas cap. Had it been a Lexus dealer I would not have been surprised to be presented with a laundry list of ailments. I can assure you all of these 5 Star reviews are accurate as I have spoken to other customers while arriving and leaving the shop, and they all to the person share the same high opinion.
This is the first time I've been to a car repair shop that had excellent customer service. They knew what they were doing and the guys there are friendly and humorous. They'd put you before anything else. I went in today and they were slammed but they were able to schedule a repair on that day for me.
I noticed their customers are also faithful clients. When one of them would walk in, they'd greet them by their names and converse for a while. I'm not surprised why these 2 people before me gave good reviews. I have to agree with them as well.
They also offered me a rewards card and a bag filled with goodies after I had made my payment. Now those little perks, along with the excellent service, are just some of the few reasons for me to go back to them. I'm now a lifetime customer.