Culver City Volvo
Auto Makes We Service
|Service & Repair|
Customer Reviews (2 reviews)2 Sort by: Date |
I have been going there for 10 years now (I love volvo cars). They used to offer great service. Polite and Cordial from the beginning to the end.
Lately it has been getting worst and worst until this last experience which is the lowest a service company can get to. THE SERVICE TECH CLOSED THE DOOR IN MY FACE!!!! SHAME SHAME SHAME
I called to schedule an appointment, asked for a loaner, they said they don't do loaners any more. I spoke with Nick the manager and he said he was going to look into it. I waited a week, didn't hear back from Nick so I called. He said that they had some internal discussion and they DO give loaners. So I made an appointment for today.
I went in at 7:30 asked for a loaner car, I was informed that my CERTIFIED SERVICE DOG is not allowed in the loaner (extremely rude). I asked to speak with a manager. The service person went into the manager's office, when I tried to follow him in, he closed the door in my face and held the door closed so I couldn't go in.
The Service manager, another rude person, said that the loaner is his car and he can refuse service to a someone with a Service dog if here wants to,
WHAT HAPPENED TO THEM???
Since Ken left it has been down the hill. I don't think they can get any worst.
I have used Galpin Volvo service once in the past and they were amazing.
VOLVO OF CULVER CITY you just lost a customer of 10 years.
I've have owned and still own three Volvo, as far back as the 1980's. Whenever my car needs servicing there's no question about where to go. Ken at Culver City Volvo has always shown me the utmost respect and concern . I especially appreciate the fact that he will tell me what needs to be done now and/or what can be put off until the next time, I don't know any other auto repair facility that would do that.
Thanks Ken for always being there for my family.