CSAI Auto Service

✓ RepairPal Certified
casmoginstitute@sbcglobal.net
3001 Chicago Ave
Riverside, CA 92507 USA
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CLOSED NOW
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8:00am to 5:00pm
CLOSED NOW
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8:00am to 5:00pm
F
8:00am to 5:00pm
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8:00am to 5:00pm
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Closed
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8:00am to 5:00pm
Su
Closed
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8:00am to 5:00pm
Call now:
(951) 381-8074
59 Verified Reviews

Auto Repair Experience

  • Jonathan Summers, Owner
  • Established 2004
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 73 Years of Car Repair Experience
RepairPal Scorecard

CSAI Auto Service was established in 2004 and has been providing Riverside and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the state of the art tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “honest”, “friendly”, “professional”, “courteous”, and “reliable”. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Details

Auto Repair Experience

  • Jonathan Summers, Owner
  • Established 2004
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 73 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts

Amenities

  • Early Bird Dropoff
  • Service Guarantee
  • Shuttle
  • Wireless Internet

Makes We Serve

  • Acura
  • Audi
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

59 Verified Reviews
by - Verified Customer August 18, 2016

Their customer service is top notch. They were very kind and informative, giving me periodic updates while I was in the waiting room waiting for my car to be fixed. They also gave out free cinnamon cakes to us in the waiting room, something I have never seen a repair shop do.

by - Verified Customer August 12, 2016

Found problem and fixed it.

by August 05, 2016

Great quality service.

by August 02, 2016

Reliable, friendly, affordable

by - Verified Customer July 12, 2016

My car had to be towed there after breaking down on the 60. Everybody at the shop was very friendly and helpful, especially William.

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by - Verified Customer July 08, 2016

Honesty

by July 08, 2016

Amazing

by - Verified Customer June 29, 2016

Very good

by - Verified Customer June 27, 2016

Very good

by - Verified Customer June 24, 2016

My first experience was great! However, my second experience was shabby. I went in for a recheck on brake and lamp check and the guy was still helping everyone who came in even tho my car was done! I spent 40 minutes more than I should have after my car was complete.

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by - Verified Customer June 23, 2016

Friendly and professional satisfied with work would go back

by - Verified Customer June 20, 2016

Thumbs up!

by June 20, 2016

Great

by - Verified Customer June 16, 2016

Good service. They are honest. I like the diagnostic report they give back telling you the status of your car parts.

by - Verified Customer June 14, 2016

Quick, honest service

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by - Verified Customer May 27, 2016

Professional techs were very serious about their work

by - Verified Customer May 27, 2016

Very professional and kept me informed as to parts required and updated me when parts arrived and were to be replaced. The entire mechanical personnel as well as the administrative staff expressed a sincere interest in my well-being while I waited for my vehicle to be repaired. An auto breakdown far from home can ruin a person's day. In this instance I experienced a very positive and uplifting day. I am indeed fortunate that Auto Club referred me to CSAI. Thank you you all.

by - Verified Customer May 25, 2016

The problem with my car was a simple one - the anti-theft code was scrambled so the car would not start. However, when the tow truck delivered the car to the mechanic, a large hole was punched into the oil pan. All of the oil leaked out on the mechanics' floor. I was told that they were able to start my car but that I had other major problems, and I was shown the hole in the oil pan and all of the oil on the concrete. They said I must have scraped the car on the driveway at the doctor's office where I had the car towed from. I said I was sure that was not the case, and asked if it might have happened from the towing. The reply was "You can never prove that.!" I had to rent a car as I was told it would take four hours to do the job, and they would have to do it the next morning. On my way home, I went by the doctor's office from where the car was towed, and there was not a drop of oil on the ground in the space I had been parked in, nor was there any sign of oil/drops of oil where the car had been pushed out of the space so it could be hooked up to the tow truck. With a hole that large, there would have been no oil left in the car when it arrived at CSAI. So, for the following reasons, I would not return nor recommend this mechanic:
1) He was dishonest, intending to cover up the damage created at his shop by the tow truck.
2) He overcharged for parts and labor. He quoted $231.11 for a used oil pan, and $349.77 for a new one. My husband went to O'Reilly's Auto Parts, and found that a NEW oil pay sells for $159.69 retail.
3) He said it would take four hours to repair the car, but could not do the repair until the next day, entailing a car rental. However, the car was not ready until the second day. So I incurred additional expenses of an extra trip to Riverside (90 miles round trip) and two-days rental car charges.
4) After noting that all the oil had been drained out through that large hole onto their floor, they still started and ran the engine, knowing that with no oil, it could damage or destroy the engine.

by - Verified Customer May 24, 2016

Smog check done in a timely fashion. My car passed and the price for the inspection and certificate seemed competitive.

by - Verified Customer May 20, 2016

Quick, quality service and honest beyond question.

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by - Verified Customer May 13, 2016

I've been going to this location for almost 10 years and have received excellent service since day 1. The owners and employees are extremely attentive, helpful, and always exceed expectations.

by - Verified Customer May 03, 2016

Good work done on time

by - Verified Customer April 29, 2016

They did a fine job but took too long to complete.

by - Verified Customer April 25, 2016

Everyone was helpful and very nice. They made me feel very comfortable almost as if I were at home.

by - Verified Customer April 22, 2016

Fast, thorough, and competitive prices.

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by - Verified Customer April 22, 2016

My Tahoe was overheating so shop said cause was heater hoses. Initially shop didn't think they could get all the parts, I explained I was working there out of town and they were able to get fixed by end of day.

by - Verified Customer April 21, 2016

Great, trustworthy and friendly. Every time.

by - Verified Customer April 18, 2016

The manager William was very friendly and thorough of his explanations and made me feel very comfortable being there.

by - Verified Customer April 15, 2016

Excellent service, friendly staff and great mechanics.

by - Verified Customer April 14, 2016

Always fast efficient Service and on several occasions great rescue service response.

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by - Verified Customer April 14, 2016

Always friendly, always fast, always accurate.

by - Verified Customer April 11, 2016

I felt the "Customer Service" was great! The Manager was knowledgeable, courteous, and attentive.

by - Verified Customer April 04, 2016

They are very professional.

by January 16, 2016

Good service.

by - Verified Customer January 15, 2016

They are very honest. While you are waiting for your car they make you feel very welcome. They do a very good job on repairing the car too.

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by - Verified Customer January 11, 2016

Honest and reliable, great customer service, genuine concern for both cars and the people that drive them.

by - Verified Customer January 09, 2016

They are reliable.

by - Verified Customer January 09, 2016

The employee are professional, courteous, and thorough.

by - Verified Customer January 07, 2016

Jonathan and his team are the best in the business. They are timely, honest and very friendly.

by - Verified Customer January 07, 2016

They make you feel like family & that gives you a good sense of trust.

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by December 16, 2015

I trust them.

by - Verified Customer December 14, 2015

Initially I was happy with their service. Upon taking my car in for subsequent repairs, I wasn't impressed with their lack of communication in a timely fashion on what was wrong with the car and when it would be ready for pick-up. I had to call them several times to get an update on repairs needed and when it would be ready.

by - Verified Customer December 13, 2015

Great service, Great people, great prices.

by - Verified Customer December 12, 2015

Fast and good service.

by - Verified Customer December 10, 2015

They treated us well.

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by - Verified Customer December 03, 2015

Everyone I have met, from the owner Jonathan and his wife, to the technicians working on our cars, they are personable, pleasant and respectful of our vehicles and time.

by - Verified Customer December 03, 2015

Excellent service.

by - Verified Customer November 25, 2015

The service is excellent.

by November 24, 2015

Time management can be issue with this shop and while I'm a little more flexible about this type issue, others may not be.

by - Verified Customer November 21, 2015

Kind, polite , honest, friendly, professional, quick.

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by November 21, 2015

The owners' are great & professional, they have gone above & beyond to meet our needs but their new staff manager, William, is always behind & does not follow through.

by - Verified Customer November 17, 2015

Good service, close to home.

by - Verified Customer November 15, 2015

Customer service is top notch. Repair service and inspections are the most thorough I've ever experienced. Smog checks are inexpensive and fast.

by - Verified Customer November 09, 2015

Staff at CSAI are extremely professional and they adhere to their mission statement to ensure the best of service. You can be assured that your vehicle properly repaired and safe to drive.

by - Verified Customer November 09, 2015

Excellent service.

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by - Verified Customer November 06, 2015

Excellent service, efficient, honest, and personable. I have recommended them to several friends and family members.

by - Verified Customer November 02, 2015

Trust, trust, I trust you guys AND it is so very convenient to my work place.

by - Verified Customer October 19, 2015

Excellent service.

1 verified customer did not leave comments but provided this rating:
by Carmen
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