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Craig's Car Care Inc

1005 West Lucas Rd, Allen, TX 75002 Map & directions

Call Now: (972) 885-6147

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About Craig's Car Care Inc

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
100
Tools & Equipment (?)
87
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Craig Zale established Craig's Car Care in Lucas with one thing in mind. That people could go into an auto repair shop they trusted and believed in, without fear of being ripped off or taken advantage of. Our unbiased review of there recent customers showed this RepairPal Certified shop has many happy customers who believe in the customer service and quality repairs Craig's offers it's customers. This team of very experienced technicians has demonstrated a commitment to ASE Certifications (all of the technicians at this certified shop are ASE Certified with 6 ASE Master Certified on staff) and attending the ongoing training it takes to make accurate professional repairs to your vehicle. This experience, and some of the best automotive tools and computer diagnostic equipment make Craig's a good choice for you and your vehicle. Repairs range from smog inspections, computer diagnosis, to tires and wheel alignment. They back their work with a 24-month / 24,000-mile warranty. For your convenience they offer local shuttle service, early bird drop off, and a clean comfortable waiting area with wireless Internet.

Message from the Shop

At Craig's Car Care, we work with all makes and models of foreign and domestic vehicles including cars, light trucks, SUVs, vans, mini vans, and trucks up to about 26,000 pounds. When you drop off your vehicle, we offer a shuttle service to take you home. Get bumper-to-bumper service from engine to tires at our shop.
We provide a free 20 point courtesy check. This "check up" gives you the owner the information to make an informed decision on the care,repair and maintenance of your vehicle. Once you know what is ok, the factory recommended maintenance that is coming up and what needs to be fixed today, the better you car will run and the longer your vehicle will last.
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Automotive Services Include:
•Computer Diagnostic: Pinpoint the Problems & Check Engine Light
◦Use 3 Different Diagnostic Systems
•Transmission: Manual & Automatic Repairs & Service: Fluids & Parts
•Complete Brake Systems, ABS Systems, Shoes, & Pads
•Extended Warranty car repair

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Diagnosis Hybrid/Electric Muffler & Exhaust Oil Change & Lube
Roadside Assistance Scheduled Maintenance Service & Repair Smog/Emissions Testing
Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Car Delivery Car Pickup/Dropoff Child Friendly Coffee
Early Bird Dropoff Heated Waiting Room Open Saturday Open Weekends
Service Guarantee Shuttle Warranty Accepted

Customer Reviews 35 verified reviews (36 total)

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Craig's Car Care Inc
Verified Customer
October 31, 2013

I thought they were extremely helpful with me.

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Craig's Car Care Inc
Verified Customer
October 30, 2013

I had good service.

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Craig's Car Care Inc
Verified Customer
October 29, 2013

They are close, convenient, and accurate. They are good.

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Craig's Car Care Inc
Verified Customer
October 25, 2013

They did a poor job of diagnosing the problem and they were way over priced. Their estimate was too high. It was nine hundred some dollars. I took it to another shop to have it done.

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Craig's Car Care Inc
Verified Customer
October 24, 2013

They were very nice I just didn't get the work done because it was a little too expensive.

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Craig's Car Care Inc
Verified Customer
October 12, 2013

I've used them several times and they provided fair and friendly service.

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Craig's Car Care Inc
Verified Customer
October 10, 2013

They did a good job. The truck runs great.

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Craig's Car Care Inc
Verified Customer
October 09, 2013

They were awesome. They were very fast and courteous. They did a good job.

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Craig's Car Care Inc
Verified Customer
October 05, 2013

They guarantee the work and they will fix anything, they don't charge you and tell you something else is wrong and fix it. They are good mechanics. They give you diagnostics and hold off on what isn't necessary at the time.

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Craig's Car Care Inc
Verified Customer
October 05, 2013

I had a leak in one of my vehicles and they did a good job fixing the leak. So I haven't really used them much. I wasn't really impressed or unimpressed with them.

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Craig's Car Care Inc
Verified Customer
October 01, 2013

They were very thorough, and did what they said they were going to do. They kept us up to date on what was happening. They are very good at what they do.

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Craig's Car Care Inc
Verified Customer
September 28, 2013

They did a good job with a difficult vehicle, and got it up and running at a reasonable price.

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Craig's Car Care Inc
Verified Customer
September 27, 2013

They did a real good job. They were upfront. A lot of places will make you come back. He didn't, he just said this is what's wrong and fixed it.

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Craig's Car Care Inc
Verified Customer
September 26, 2013

No issues, always took care of everything they said they'd take care of.

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Craig's Car Care Inc
Verified Customer
September 21, 2013

They got me out of there in pretty fast time.

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Craig's Car Care Inc
Verified Customer
September 20, 2013

They have fixed my automobile. They are very nice reliable people. I have been dealing with them for ten years.

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Craig's Car Care Inc
Verified Customer
September 20, 2013

They fixed everything that we wanted to have fixed. They did a good job. It was not as expensive as a dealership.

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Craig's Car Care Inc
Verified Customer
September 14, 2013

I was very happy with the service provided.

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Craig's Car Care Inc
Verified Customer
September 13, 2013

The price wasn't as cheap as I thought it would be. The work was fine, but the price just wasn't low enough. They were dealership prices.

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Craig's Car Care Inc
Verified Customer
September 12, 2013

I was pleased with the service and they didn't charge to much.

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Craig's Car Care Inc
Verified Customer
September 12, 2013

They come pick you up, they bring the car back, they are polite, and knowledgeable. They are just a nice place to go take your car. They answer my questions whenever I have questions.

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Craig's Car Care Inc
Verified Customer
September 06, 2013

They were friendly and did a good job. We didn't have any problems, and they explained everything that needed to be done in detail.

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Craig's Car Care Inc
Verified Customer
August 31, 2013

They were very good. They were helpful, knowledgeable, and the price was right. They were quick.

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Craig's Car Care Inc
Verified Customer
August 27, 2013

They are a professional outfit that did good work. They did it in a timely manner.

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Craig's Car Care Inc
Verified Customer
August 27, 2013

I had gone to several places and they told me that I needed new struts on my wife's car which is six hundred dollars for repair. I went to Craig's to get it done, and he checked, and he said you're fine. I trust Craig's totally. Anytime I need things done, I drop it off to Craig's to fix it.

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Craig's Car Care Inc
Verified Customer
August 22, 2013

They seem to do a good job. The truck is still working. It's the only place I can go for a repair and get the job done.

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Craig's Car Care Inc
Verified Customer
August 17, 2013

Their work is consistent. We have never had to take our cars back.

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Craig's Car Care Inc
Verified Customer
August 17, 2013

Good customer service, and didn't feel like I was getting screwed.

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Craig's Car Care Inc
Verified Customer
August 15, 2013

Very friendly service and honest. They were in constant contact with me the entire time. They had my car for a while and called me quite a few times.

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Craig's Car Care Inc
Verified Customer
August 15, 2013

I just trust them and they do a great job.

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Craig's Car Care Inc
November 17, 2013

I have my maintenance work done here at Craig's Car Care. Quality Tech's and honest straight forward owner.

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5 verified customers did not leave comments but provided these ratings:

(2) by 2 verified reviewers
(1) by 1 verified reviewer
(1) by 1 verified reviewer
(1) by 1 verified reviewer
Get Directions to Craig's Car Care Inc
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Sat:8:00am to 5:00pm
Sun:CLOSED
Call Now:

(972) 885-6147

Auto Repair Experience

  1. Craig Zale, Owner
  2. Established 1996
  3. 7 Auto Repair Mechanics on Staff
  4. 6 ASE Master Auto Technicians
  5. 1 ASE Certified Auto Technician
  6. 120 Years of Car Repair Experience