» » » Country Road Automotive

Country Road Automotive

580 Ryerson Road, Lincoln Park, NJ 07035 Map & directions

Call Now: (973) 261-6256

See more real customer reviews

About Country Road Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
100
Technical Ability (?)
92
Tools & Equipment (?)
96
Customer Service (?)
93
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Robert DeStafano (an ASE certified Master Technician) opened Country Road Automotive in 1996. Over the years, he has made a commitment to only employing the very best technicians. The current team consists of both experienced and more recent automotive technology graduates. This creates a solid team that can learn from each other as they tackle and solve the most complex repair issues. They also have an extremely high Net Promoter Score, which means their customers love them! Country Road Automotive works on all makes and models and backs up their work with a 24-month/24,000 mile warranty.

Message from the Shop

Since 1996, Country Road Automotive has been built on honesty and integrity. We are an independently owned growing shop, providing a level of service and workmanship beyond what is expected. Most importantly we stand behind our work. Your entire customer experience is important to us. Free courtesy vehicles and/or drop off/pick up services are available for your convenience. We work on all types of vehicles. Our staff is ASE & MEA Certified ensuring you have the most qualified technicians.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Roadside Assistance
Scheduled Maintenance Service & Repair Smog/Emissions Testing Timing Belts
Tire Sales/Repair Transmission Repair Upholstery Windshield/Glass

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Car Wash
Child Friendly Coffee Early Bird Dropoff Gas/Diesel
Heated Waiting Room Loaner Car Parts/Accessories Rental Car
Senior Discount Service Guarantee Shopping Nearby Towing
Warranty Accepted Wireless Internet

Customer Reviews 21 verified reviews (26 total)

Sort by: Date | Helpful
Country Road Automotive
Verified Customer
April 30, 2012

I'm very pleased with the work that Country Road does on all my vehicles.

Flag This
Country Road Automotive
Verified Customer
April 30, 2012

I have to say they are excellent - I mean the quality of the repair and the work and just everything. They have a loaner car. They wash your car before they send it back to you. They are just exceptionally, exceptionally good.

Flag This
Country Road Automotive
Verified Customer
April 30, 2012

I think that Bob and his staff are great people. They are always honest with you. They are a really reliable crew. I've been using them for two plus years and I've never had a bad experience with them.

Flag This
Country Road Automotive
Verified Customer
April 26, 2012

I've always been treated there with the utmost courtesy. If I call and tell them I need a loaner car it is always available to me. I will go back there and recommend them to anybody. The lady who is the secretary, Donna, is very efficient. The owner, Bob is a very good person who takes very good care of me. One of the mechanics who I know, Carl, is a great person and I am very happy with the whole situation there. Anytime I call, they take care of me.

Flag This
Country Road Automotive
Verified Customer
April 25, 2012

I find him to be the most honest and professional car repairman and that is the only place that I will go to. He takes very good care of my Honda and he knows I love my Honda. I would recommend him to anyone and have already recommended him to everyone I know.

Flag This
Country Road Automotive
Verified Customer
April 20, 2012

They have an excellent shop. They are very easy to work with. They have great mechanics. They are very accessible and any issues are very easily taken care of. I am very happy and would definitely recommend them to a friend.

Flag This
Country Road Automotive
Verified Customer
April 13, 2012

Staff are friendly, informative and helpful. I consider them trustworthy.

Flag This
Country Road Automotive
Verified Customer
April 12, 2012

Very courteous, professional repair shop.

Flag This
Country Road Automotive
Verified Customer
April 11, 2012

I've utilized Country Road's services for several years. They are knowledgable, friendly, and efficient. I am always confident that I've gotten more than I've paid for.

Flag This
Country Road Automotive
Verified Customer
March 23, 2012

You can trust Country Road to do a great job at a fair price. They also point out issues early so they stay small issues instead of growing into a End of Life decision for your car.

Flag This
Country Road Automotive
Verified Customer
March 23, 2012

They are very thorough and very honest.

Flag This
Country Road Automotive
Verified Customer
March 23, 2012

They do quality workmanship and I've never had a problem with any particular repair job, so the job is done right the first time.

Flag This
Country Road Automotive
Verified Customer
March 21, 2012

Country Road keeps you running

Flag This
Country Road Automotive
Verified Customer
March 19, 2012

Very Professional Courteous and shop is very clean

Flag This
Country Road Automotive
Verified Customer
March 16, 2012

Honest assessment of what is needed; no surprises.

Flag This
Country Road Automotive
Verified Customer
March 16, 2012

It's the best place I could have imagined going to. Bob is great. He is my hero of the automotive world.

Flag This
Country Road Automotive
Verified Customer
March 13, 2012

I trust this shop.

Flag This
Country Road Automotive
Verified Customer
March 13, 2012

I would just like to say, the front office and Robert DiStefano and the three mechanics are excellent and their quality of work is excellent and they are oh so very helpful.

Flag This
Country Road Automotive
Verified Customer
March 12, 2012

Total repair costs were 35% over the "worst case scenario" estimate. Was never informed until I went to pick up my car.

Flag This
Reply from Country Road Automotive -  Country Road AutomotiveSeptember 06, 2012 08:29

Hi Joe,

My name is Bob, and I am the owner of Country Road Automotive. I have tried reaching you multiple times to discuss your experience at my shop but so far I have not heard back from you. I understand that your visit was quite a few months back now, but customer satisfaction is one of our top priorities and I would love to hear back from you to get this matter resolved. From what I can tell from our records, we set you up on a payment plan where you were able to pay for the repairs in two installments. We did not hear anything resembling a complaint or problem during those transactions so I must admit that I was surprised to see your complaint some months later. Regardless of the time lapse, if given the opportunity I would still like to make this situation right. Please contact me at and I will be happy to assist you. Thank you.

Country Road Automotive
Verified Customer
February 29, 2012

Extremely thorough and friendly.

Flag This
Country Road Automotive
Verified Customer
February 13, 2012

One thing they are really good at is: they'll go pick the car up from the parking lot, or from the driveway, or basically from wherever you ask or they will give you a ride to the bus stop and then they'll pick you up later or they'll pick up your car from your driveway or parking lot and drop it back off when they're done. I think that's a great service. That makes it so much easier.

Flag This
Country Road Automotive
July 24, 2012

Rob is very good at keeping customer up-to-date on what's happening. Looks for lowest priced part. Gives out a loaner if needed. Will use again.

Flag This
Country Road Automotive
January 27, 2011

I've been a long time customer with Country Road. They know what they are doing. They aren't out to rip you off. And they are great when it comes to customer service (I work strange hours, and Country Road can leave my car out for pickup, actually pick up my car from my house, etc). I also really like to support my local businesses. Country Road makes that easy.

Flag This
Country Road Automotive
January 26, 2011

Thank you so much for your honest assessment. We were told by the car dealer that we needed new brakes - but after your inspection, you said that indeed it was not necessary at this time. Honest, care repair
shops are not easy to find.

Flag This
Country Road Automotive
January 26, 2011

Excelent service and value, I have been very pleased with the care and knowledge of the mechanics at country road.

Flag This
Country Road Automotive
May 12, 2010

We love Country Road Auto! We have been going their for years and completely trust Bob and his staff. They are honest and fair...I recommend them to everyone I know who is looking for a great mechanic.

Flag This
Get Directions to Country Road Automotive
Get Directions
RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:30pm
Call Now:

(973) 261-6256

Auto Repair Experience

  1. Robert Rocco DeStefano, Owner
  2. Established 1996
  3. 4 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 2 ASE Master Auto Technicians
  6. 63 Years of Car Repair Experience