Problem Reports

I saw small amounts of oil on driveway. Took it to the dealership, got an estimate of 2000 oe so to fix. Called Subaru Customer Service , a week later I got a call that it was covered. Subaru covered the entire cost of replacing both head gaskets. Made me happy.

The local Subaru dealer- Spurr in Brockport NY- the head gasket was leaking and my repair costs would by $1000 plus so I took it to a local mechanic who researched the issue and told me Subaru had issued a large number of repair bulletins on this issue and although they did not do a recall often fixed it at no cost. He suggested I call the Subaru regional rep and I did. Twenty minutes later I got a call from Spurr offering to fix it and no cost, which they did.

I will buy my next car from Van Bortel Subarun in Victor.

Followed the protocol of adding the special conditioner. However, head gaskets failed at 70,000 miles. Was covered by the warranty still & had them replaced. Head gasket failure again at 112,000 miles. No longer under warranty. Had replaced. Cylinder heads were also warped. Had machined down. Big repair. $1500 total for parts/labor. This time it better last...