Good work. Done on time. I am a loyal Cool Green customer and will return.
It was a very quick and easy to get my car taken care of which is good in my busy world.
Dropped off my vehicle and they fit me in to their schedule. When I came back to check in my vehicle was done! Appreciate not having to wait around too long!
Staff was friendly and professional, and the work done met expectations at a reasonable price.
New tires didn't hold pressure
I have always been happy with the service and quality of the work performed.
We had some work done on an older car. One of the parts turned out to be defective, so it had to go back. They very classy and good about it (even picked the car up). With the new part, the repair was perfect. I will definitely go back to them, and will likely move maintenance/repair of all 3 cars to there.
It was everything I expected.
Cool Green was quick and worked around my schedule. Car runs 110%. Great group of guys.
I will definitely bring my car back for future service. I was very happy with the work that was performed. Everyone was pleasant to talk to as well.
Brought it in for one reason, more problems after first was fixed.
Honest, fair, and friendly. What more could you ask for?
Done when promised; friendly mechanic.
Seth is very helpful.
Prompt, courteous service and fair prices.
As usual, Seth was very considerate and helpful. It was difficult to diagnose an electrical problem, and the hope is that a new starter, even if that was not the original cause of the problem (which may be some electrical insufficiency which is draining it), will at the least let me have a few months of reliability.
Prompt, courteous service and very accommodating when my battery died and needed to be replaced. Highly recommend.
Good work at a fair price.
Always professional and always helpful.
The staff was friendly and the work was performed in a timely manner. There was no attempt to up-sell additional services.
I've gone to Cool Green twice now and will continue to give them my business.
Aways feel confident using Cool Greens
I scheduled an appointment to have new tires mounted, balanced, and installed on my car. Good experience. Quality work and I would not hesitate to use their services for future work.
Expensive but reliable and available.
Great service as always - thanks again Cool Green dudes!
Your shop has made substantial profit over the years from my business but you charged $25 dollars labor to replace a $3 light bulb
We use approved industry standard pricing guidelines for all our repairs, and in addition we are routinely lower than the repairpal estimates. We pride ourselves on our integrity and quality and we have made huge investments in our equipment, training, and facilities to better serve our customers. We appreciate your business.
Good customer service. Answered all my questions.
Analyzed what was needed to fix and I had an oil change done as well. It took longer than anticipated but likely due to unfamiliarity with mechanic on VW procedures. I did have a couple of warning lights come one after a couple of days that went off. I do have some spotting on the driveway that was not there before and will have to have them look at it.
Excellent service. I live in Dilvrt Spring, MD but come to Shepherdstown often.
Great service, they always do a great job in a timely fashion!
Great staff and mechanics. Seth and his team are great.
Great service as always. They were ready to start working on my car when I brought it in. They worked on it quickly. Best of all, they never try to sell me repairs that I don't need.
My son is a student at Shepherd University. Last year we needed repairs on his older Lexus SUV. The gentleman on the phone was very professional, gave us a quick fair quote and did the work promptly. Two weeks ago, my son got a flat tire in his VW Jetta. My son was able to drop off his car and they installed three new tires for us, promptly and once again at a very fair price. Everyone I have dealt with here has always been very nice and I would recommend them to anyone.
Seth & Co. have always provided polite, knowledgeable, and accommodating service. The last time I took my car in for an oil change and inspection, the shop was busier than usual. The staff did a great job of getting my car done within my needed time frame.
Seth is always friendly and helpful. He always gives me options for my repairs and never pressures me.
All good, except they always forget to reset the computer regarding the oil change
Everything was professionally handled and nothing extra was done until I approved it.
Normally, I don't have to wait as long for something like an oil change, but I had to wait a considerable amount of time. It appeared that the shop had scheduled too many customers at one time, even though I called ahead and scheduled an appointment. I was relieved that I didn't have another appointment somewhere else, but it was a longer wait than I expected.
Always friendly service and good work.
The service was prompt, affordable, and courteous.
Excellent service and attention to detail for an emergency repair.
Nice guys, great work.
Efficient, accurate diagnosis, reasonably priced repair.
The guys there have been a blessing. Seth,Sean and Mike thank you for your neighborly friendly service. I really appreciate you guys. Stay connected to the community and I am sure you will be a great success. Congratulations on expanding your shop. My last visit was a oil and lube; the guys got me in and out and the price was good too!!
Good work at a very reasonable price. Pleasant people. All around good experience.
The folks at Cool Green know what they're doing, the car is ready when they say it will be, and the problem is always fixed... and always very courteous and patient when dealing with us "no car knowledge" folks!
My oil change, fluids and engine check were handled in a professional and timely fashion. Very helpful and friendly staff.
My a/c was not working and, without an appointment, Cool Green took my car in, kept it for an hour or so to check the system, and got it working again.
Excellent customer services in timely manner.
Friendly staff. Explained the work they did thoroughly.
I required a state inspection and had issues on how the car drove. I dropped the car off,was notified that the problem was bad shocks. The repair was made that day and I was able to pick it up later the same day. Fully satisfied. I also appreciate that the shop is near my home and has reasonable hours of operation.
Replaced tire damaged in blow-out on I-81. Cool Green recommended replacing all four tires; I said no, just one; CG recommended $100+ tire, I asked for $90
I mainly dealt over the phone with this shop for my daughters vehicle that needed repairs. The guy at the shop was friendly, informative and they got my daughters car in and out of the shop quickly. Great experience.
We had a state inspection done and were informed that we needed tires. Not really what we wanted to hear since we're planning to trade the car in the fall. Tires were provided at an acceptable price and all has been 'ok' since.
Good service, very friendly.
They are honest, and when you ask them when to bring your car in, they are ready to work on it - you don't have to wait around unnecessarily.
The service was incredibly quick. I wasn't even there 20mins.
I was very pleased with the service I recieved, and the staff was very kind.
Good work, honest & efficient, helpful.
Great service and they are friendly.
Timely service and work & good recommendations with fair prices.
Nice staff, fast and quality work :-)
Service was fast and reliable and affordable.
Great people and service.
Friendly mechanics ... honest work.
Prompt, friendly, good quality of work, gives advice when asked, among other reasons.
Cool Green offers convenient scheduling and finishes the job in the estimated time frame. Their location is convenient for Shepherdstown residents.
Replacement parts are good quality and all repair costs are on or close to estimates, with no significant delays on servicing times.
They are honest and fair priced.
The guys at Cool Green are amazing. Fantastic customer service, quick turn around time, very affordable and often beating the price of other places, INCLUDING tires!
Our family has taken all of our cars to Cool Green since 2008. We are very happy with their excellent service.
Always very accommodating and they service us great.
The service is great, the men courteous, and the place is clean.
Pleasant staff with good mechanical skills. They did good work on my van.
I went in for a simple tire change and got an estimate for a new timing belt, which was indeed needed, but the estimated cost was too expensive. I also went in for a simple inspection on my newly purchased Subaru, and it was failed, and again I got an expensive estimate, took it elsewhere to be fixed, and then it passed. I had heard this from others, but wanted to see for myself. Staff were friendly, no problems there. I was hoping for a local garage I could trust to do good work affordablely.
We value all customers, and as such our first priority is giving a comprehensive check of all vehicles that we see. We also typically come in below repairpal estimates and we will gladly match or beat other shops written estimates. In this case we identified a major component about to fail, saving hundreds of dollars in potential damage on one car, and then a safety related part also in need of repair that did not meet mandated state guidelines on another car. Our repairs are complete, and fully warrantied.
It was a small service, just needed tires and oil checked, and the young service man was super polite and accommodating. Considering he didn't want to charge me I thought his attitude was a nice bonus. I go to Cool Green for whatever my car needs and I've never been disappointed.
They always provide me with excellent service and I feel it is at a reasonable price.
I like the friendly & timely service.
Second bad experience.
I just came in for an inspection. I was told I needed certain work done on my car, but I didn't. I got a second opinion from a trusted friend who is a mechanic. Got other recommended work done by this trusted friend at half the quoted price by Cool Green Auto.
They did a really good job with repairing my muffler and brakes.
Fast, friendly, efficient service!
They were able to help me as a walk in, with an urgent problem. Friendly and helpful, not too pricey.
Great service and communication.
I felt that I got a great service from them. First I got an oil change as a walk in service. Then I arranged to have my brakes replaced. I had an appointment for later in the week but had an opening earlier in the week. I called and asked if they could fit me in that day and they said 'No problem!'. I felt their prices were reasonable and they did a good job.