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Convoy Auto Repair & Towing

3909 Convoy St, San Diego, CA 92111 Map & directions

Call Now: (858) 560-9131

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About Convoy Auto Repair & Towing

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability
93
Tools & Equipment
88
Customer Service
98
Customer Conveniences
24 months / 24,000 miles
Parts & Labor Warranty

Assessment Summary

Convoy Auto Repair has been serving the San Diego area since 1976. Their employees are highly experienced: their four technicians have a combined 101 years of experience between them! They are also an ASE Blue Seal Facility with all of their technicians and service advisers holding multiple certifications. One service adviser and three technicians are also ASE Master Technicians. All of this talent, combined with excellent tools and diagnostic equipment, goes a long way to help assure your vehicle will be fixed right the first time.

Message from the Shop

Our staff of 12 seasoned and experienced technicians are ASE certified and we hold the coveted BLUE SEAL OF EXCELLENCE that is awarded to establishments with 75% or more of their technicians ASE certified in each area of service they provide. We are 1 of only 139 such facilities currently in all of California.

The entire team at Convoy Auto Repair considers our facility to be the finest auto repair business in all of San Diego County. That’s not ego or misplaced bravado speaking. Car owners from all over the county have been telling us we’re the best for years. We’re finally ready to publicly acknowledge the fact that our hard work and dedication has made Convoy Auto Repair a place that is truly something special.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hyundai Infiniti Isuzu
Jeep Kia Lexus
Lincoln Mazda Mercury
Mini Mitsubishi Nissan
Oldsmobile Plymouth Pontiac
Ram Saturn Scion
Subaru Suzuki Toyota
Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Transmission Repair

Amenities

AAA Member Discount Early Bird Dropoff Financing Heated Waiting Room
Military Discount Open Saturday Rental Car Se Habla Espanol
Senior Discount Service Guarantee Shopping Nearby Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews 13 verified reviews (18 total)

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Convoy Auto Repair & Towing
Verified Customer
August 01, 2011

Well the personnel is very friendly, helpful, and all their records are completely accurate.

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Convoy Auto Repair & Towing
Verified Customer
July 30, 2011

They are very good at following up on the work they have done.

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Convoy Auto Repair & Towing
Verified Customer
July 30, 2011

They seem very pleasant, easy to talk, and friendly.

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Convoy Auto Repair & Towing
Verified Customer
July 28, 2011

I'm taking the car back in tomorrow.

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Convoy Auto Repair & Towing
Verified Customer
July 27, 2011

They are always very polite and considerate of the customer. They are always done when they say they are going to be.

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Convoy Auto Repair & Towing
Verified Customer
July 23, 2011

I spent too much money.

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Convoy Auto Repair & Towing
Verified Customer
July 19, 2011

The price markup was extremely high and unreasonable. They misdiagnosed the problem but still charged me full price for labor.

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Convoy Auto Repair & Towing
Verified Customer
July 30, 2011

I would recommend them to everyone, very honest. If they did something wrong that wasn't right, they stand behind it.

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Convoy Auto Repair & Towing
Verified Customer
July 28, 2011

Quality service.

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Convoy Auto Repair & Towing
Verified Customer
July 26, 2011

I am satisfied with them. I can't do the repairs myself and I'm very satisfied with them.

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Convoy Auto Repair & Towing
Verified Customer
July 26, 2011

Superior service, total guarantees, all references have received excellent service and repeat service.

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Convoy Auto Repair & Towing
Verified Customer
July 20, 2011

I was very satisfied and they were very helpful.

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Convoy Auto Repair & Towing
Verified Customer
July 20, 2011

I took a used car in to be examined and they identified all problems and talked me out of a "lemon".

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Convoy Auto Repair & Towing
March 30, 2013

Awesome Employees and Prices

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Convoy Auto Repair & Towing
December 02, 2010

With my transmission failing and a referral, I had my 2003 GMC Yukon XL towed over 80 miles to Convoy Auto Repair because I knew it would be repaired correctly the first time. David searched for and installed the best highest quality parts at the best price. He also suggested ways to ensure extended service from the new transmission. They kept me informed all the way through the repair.
Since then, I have referred this shop to many friends that frequent the San Diego area. Convoy Auto Repair does the job right and offers unparalleled customer service at a fair price.

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Convoy Auto Repair & Towing
December 02, 2010

Very professional, honest, and no nonsense or gimmicks. I'm in and out quickly, parts and labor are at a very reasonable prices. Its nice to finally have a reliable place to take my vehicle to and not have to shop around. Convoy Auto Repair treated me with respect and explained any and all options before performing work to my vehicle. It's a great comfort to know that my vehicle is in good hands and that it doesn’t cost me an arm and a leg to get the service I deserve. I highly recommend Convoy Auto Repair.

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Convoy Auto Repair & Towing
April 15, 2015

I went by Convoy Auto Repair last June to have them look over a used car I was considering to buy which took about 4 hours and cost me about $90.
The people there were very friendly and provided me with a list of things that needed to be done on the car which was just regular maintenance things. They did mention that there were indications that the car had been in a small accident because the hood of the engine was not completely aligned with the frame, but other than that they didn't notice anything.

However, 9 months later I find out that the air filter on the engines air intake was completely missing, that the core support beam under the radiator is completely missing and because of it the radiator is hanging loose more or less just by its hoses. The front bumper is also loose and there are indications that the airbags might not work.

I can forgive them not seeing the air filter was missing because I have been told its really difficult to see, but a through inspection of the engine room from above and below should have revealed that the core support beam was completely missing and the radiator was hanging loose. Its safe to say that had I known this I would have realized that the person selling the car was scamming me by selling a damaged and unsafe vehicle, and I would not have bought the car which is gonna cost me several thousands in repairs.

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Convoy Auto Repair & Towing
February 14, 2015

It started with a phone call about smog. They walked me through what I needed to do and set me up with an appointment for the very next day at a competitive "out the door" rate, no extra certificate fees, or any of that nonsense.

Then on the way there, the front wheel fell off the vehicle on the freeway. I called to cancel the smog test but I saw "tow service' and remembered they're a full service garage. So when I called, I told them what happened. They had a tow truck on scene to my husband in under 10 minutes.

The tow truck driver located the tire and loaded the vehicle with no drama, and brought it to the garage. The initial once over suggested they may be able to have it fixed by 3pm, on a holiday weekend, but in case they couldn't they would provide us with a rental car agency. So they gave us a courtesy shuttle home from the garage.

After a more critical inspection, the damage was more extensive than could be handled safely with simple repairs. Replacements were suggested for several parts, and the reasons were explained in common language I could understand. The quote was reasonable and covered only what I was asking for, not other issues I knew already existed - but were not affecting safety or basic performance.

They then sent the courtesy shuttle back to pick us up at home and took us to the rental car agency. The rental car agency we used was just as friendly and easy to work with.

Car repairs are about so much more than the bottom line. They made this near catastrophe into a bump in the road, with pleasant smiles, superior customer service, and trustworthy business practices.

Highly Recommended.

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Hours of Operation
Mon - Fri:7:30am to 5:30pm
Sat:8:00am to 4:00pm
Sun:CLOSED
Call Now:

(858) 560-9131

Auto Repair Experience

  1. David Ely, Owner
  2. Established 1976
  3. 4 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 101 Years of Car Repair Experience