Very professional and reasonably priced.
They had the part as they promised. When I expressed some concerns the mechanic and the manager took time to address them and the mechanic took the car back to make sure again that the replacement was working properly, all this time being polite, engaged and professional
Very professional and fairly priced.
Alignment performed as promised with better explanation (diagram showing measurements) than I've seen before.
I like the fact that they are approved by AAA and give a 10% AAA discount (up to $50). It's also a plus that they give a ride home and pick you up when your car is done. Most importantly, you can rely on them to get the job done right.
Does work as expected.
Quick and easy!
Friendly pleasant to speak with the front desk person who spoke with me about my car repair needs.
Great customer service!
Sean did a fine job getting me in /out on time. Thanks!
Always goes the extra mile for us. Great service good quality.
I found the personnel to be very friendly and professional. They explained the work that was needed in detail and even showed me the damaged vehicle parts. This was my first time using Convoy Auto Repair but I would recommend them because they were honest and trustworthy.
It's not fair to say it wasn't fixed the first time, it was just a matter of having a part that was under warranty fixed...Which they did, to my satisfaction.
It was easy and fast, no sales pressure from staff. Explained process and results with clarity.
Very kind and courteous. Allowed me to break my appointment up into two visits, seeing how I couldn't be without my vehicle. They actually finished the work earlier than expected, at a lower price than expected. I have found a great, honest mechanic. I'll definitely be going back for any future problems.
Big savings for minor service on Prius.
Good service at a fair price--can't beat that.
Very positive experience.
Service was great.
Joe did a great job explaining the problem to me.
Am now taking all three of the household's cars to you guys. Will be coming back.
This was my first time to use their services. The brake repair seems to be proper as I have had no issues. Thank you.
Everyone is honest and friendly.
Sean was excellent and incredibly helpful! I have yet to have a bad experience with Convoy Auto :)
Convoy Auto took my car in without any notice. They did the Smog check and oil change I asked for. They inspected the car. The Front brakes needed work. There were some other less important discrepancies noted too. They completed the brakes and alignment by the end of the day. My wife was so happy they did the repairs. She said 'It acts like a new car!'. We opted to wait for the other repairs. I know why I keep going back to Convoy Auto!
Great service, very friendly and professional.
Efficient professional operation. Good work does not come cheap.
Thanks so much!
Took my car in because it was having trouble getting enough juice to start had the battery tested they said it was not the battery and that the battery was fine. Not the case just had to replace the battery after car wouldn't start.
Great service. Perfect speed. I will be back.
They broke my tire valve and sensor and didn't offer to replace or even offer for me to buy the part and them put it in for free. They admitted to breaking the valve and insisted the sensor was broke when I brought it in.
Work requested was performed properly and on time. Did not appreciate being told after the fact that hoses should be replaced after the radiator was filled back up, which creates a whole new job, especially when I am paying per hour. Also did not appreciate paying more than twice what I could have purchased fluids on my own.
Enjoyed working with Sean on arranging the repair on my father's car, and being able to pay the bill using my father's credit card (my father is 89 and can't drive right now due to him breaking his femur last year).
Good people, good work, but $105 for a star smog check seems excessive.
Honest, fast service. Will definitely return.
As always, work was done quickly, professionally, and for a fair price.
Friendly and helpful, no funny business, and competitive pricing. Accidentally broke some hoses while doing a repair, made good on repairs after Napa warranty wasn't willing to pay for repairs when a leak appeared on the way home.
The service was fine.
Been taking our cars here for years..they are always professional, honest and reasonable. Recommend to everyone!
Shawn was very helpfull, everything was explained and the work was done on time.
I needed a repair done, but the man at the register gave me solid advice.
Always friendly and courteous and explain all work to be performed and/or recommendations.
Great service and honest appraisal.
You guys did a fantastic job, however I was stumped a tad by the price, I was not aware mechanics made that much per hour. I am now taking a night class in auto repair.Just kidding good job.
It was a pleasant experience.
Love this shop, I had been looking for awhile trying to find someplace to bring my truck and I am completely happy.
Smog check. Great service and very professional. Job well done! Thanks.
As it turned out, the part needing replacement was not the standard issue for the make, model, and year. They had to special order it and was able to get it delivered immediately. I was impressed and very pleased. Thank you.
Always the best!
I spent $400 to get one thing fixed then I had to go back and spend another $1500. I'm hoping that's it for a while.
Joe shares his knowledge well. And with detail.
I had a smog check done and everything was good.
Great service, great price on air conditioner service and synthetic-oil/tire-rotation/inspection.
Convoy Auto Repair is a wonderful shop where the staff are all knowledgeable and courteous. I never feel pressured into doing anything extra to my care. I highly recommend this repair shop.
The entire staff was very friendly, and professional. They took care of my issues in a timely manner and provided excellent service. I will definitely be returning in the future.
Well done, professional costumer service well done!
Top notch facility. Very thorough with repair explanations. Seeing the photos was useful and helpful. Thanks!
CAC always does perfect work for me. The prices are at the high end of the repair spectrum.
I have always been impressed with Convoy Auto Repairs ability to prioritize what is needed on my old vehicles so important repairs can be done within my budget and not critical repairs can be set aside for another time.
Received above average customer service, and the work was good. However they gave me a laundry list after just wanting an oil change. Was not expecting to pay 700+ even for the service issues addressed- but was between a rock and hard place.
Absolute best experience I've ever had at a repair shop. Quality service.
Awesome service from these these guys at Convoy. Great n friendly service with no pressure or issues. A++!
It was a little crazy - trading off my car and my son's car. They both needed work. The folks at Convoy Auto were very accommodating and worked with us so that we could get all we needed done.
We have been bringing our Lexus and Toyota vehicles to the shop for maintenance and repairs for many years. The service team is outstanding, the prices reasonable, and they are trusted partners.
We have been using them for years and have always had a good experience.
Everything was just fine the last time I took my truck in for repair. Came in without an appointment gave me a ride home, two hrs later they called me, told me what repairs were needed and at what cost. 3 hrs later they called, told me my truck was ready. Ask if i needed a ride. Said yes, 20 min later I was on the road in my truck to pickup my wife at her job. That is why I have been a satisfied Convoy Auto Repair customer for the last 20 plus years.
Fast and courteous!
They always do a great job!
Very happy on all levels with the service!
Well done Convoy team. Merry Christmas!
Friendly, well priced, and timely service!
It was good!
Great service, friendly and helpful!
Always prompt, reliable, friendly service.
As always, Convoy Auto Repair sets the bar when it comes to auto repair excellence!
I needed a pre-inspection on a car I was thinking about buying.
I have been dealing with this shop for, I think, 10 years, always treated with courtesy.
AC Repair good.
This was my first time at your shop. I hope I will continue to be treated fairly. I am 86 and have to depend on your honesty. Thank you so much.
I HAVE USED CONVOY FOR YEARS AND WOULD GO NO OTHER PLACE FOR MY AUTO REPAIRS.
Took it to get smogged. Service was done quickly!
Always have excellent experience at this shop.
Sean in the Claremont Repair Shop was very courteous and professional.
Will bid Convoy on all future maintenance on my and my wives cars in the future!
Happy for the job finished on time and people there very friendly & helpful.
Been going there for 18 years with three cars!! I have never been disappointed!!
Fantastic service. I was looking for a reputable repair shop and quality alternative to a dealer. Convoy Auto Repair more than made me happy, I'll be a customer of theirs for a long time.
The guys working here are very good and go beyond expectations and especially in this most recent visit where I was able to get in and out despite only making my appointment that morning! Thanks again, will be back for sure.
The customer service is outstanding.
I always have a great experience at Convoy Auto Repair & Towing.
I always get the best service at Convoy!
I am always treated with respect at Convoy Auto. They always discuss with me the repairs needed and help me if I need to prioritize repairs. Thanks for all you do!!
Always great, personable service.
The team was very nice and helpful. Thank you.
Should have been fixed the first time.
Went in knowing the service I needed on my vehicle. The job was done quickly and with inntje quote. Been going to Convoy Auto for a few years now and will do so in the future.
We've been taking our cars to Convoy Auto for almost 30 years and David Eli and his staff have always been exemplary in their attitude and work. They're always courteous and polite, and take time to explain the work they need to do.
They have been servicing my car for over six years.
Only rated a 7 because after the repair was completed I priced other shops and they were much lower in cost.
I love convoy auto repair.
Well the personnel is very friendly, helpful, and all their records are completely accurate.
They seem very pleasant, easy to talk, and friendly.
They are very good at following up on the work they have done.
I would recommend them to everyone, very honest. If they did something wrong that wasn't right, they stand behind it.
I'm taking the car back in tomorrow.
They are always very polite and considerate of the customer. They are always done when they say they are going to be.
Superior service, total guarantees, all references have received excellent service and repeat service.
I am satisfied with them. I can't do the repairs myself and I'm very satisfied with them.
I spent too much money.
I took a used car in to be examined and they identified all problems and talked me out of a "lemon".
I was very satisfied and they were very helpful.
The price markup was extremely high and unreasonable. They misdiagnosed the problem but still charged me full price for labor.