If I have a maintenance schedule and contract then the service is free. Also the dealer has all the parts how can the independent be less? Also does time go into play and a loaner???? My time is important. I think this needs some clarification
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2010 Audi S4 Question: Confused on the Price of Independent vs Dealer. How can it be cheaper?
dandd December 01, 2010, 18:54Master
The Independent is cheaper for several reasons:
1) less over head, cheaper building rent etc.
2) most dealerships are owned and run by car sales people who often use a 'gotcha' attitude, in that they pray people';s fear that 'only the dealer can work on my car, no one knows how'
3) the service writers are commission who can basically charge what ever they can get, don't think that a 2 service writers standing next to one another will give you the same quote!
Shall I keep going? I started out in huge Dealerships, but i like the one to one interaction with the customer, which is almost unheard of with a dealership technician.
Independent shops only have their work to generate service revenue, there is no guaranteed factory warranty flow, recalls etc.
Replymoresnow, December 01, 2010, 19:10Rookie
I think in the past this may have been true. I normally on my 2001 Audi s4 got it repaired at Gallati's in North Olmsted and they did a fabulous job cheaper and more affordable than the dealership but that was in 2002. Now after two different cars I went back to Audi and bought a new 2010 S4 and was curious how different the prices were and found out that the 3 Audi dealerships were cheaper than my trusted mechanic in Beachwood who was an independent. I believe with carpacolypse the dealerships are becoming more competitive? I believe in some situations especially in older managed dealerships this may be true but depending on the situation.
Answer #2delane 72 garage and body shop December 01, 2010, 21:26Master
they dont have all the overhead like parts in stock that a lot of money to have on hand plus there build payments or rent
Answer #3DaveJHM December 01, 2010, 22:13Master
Oh, Dan, you're killin' me here...
A shop is only as good as its leadership...you would agree, yeah?
I agree with the comment about being in a smaller shop and having great interaction to be sure, and I do agree that some facilities have inappropriate leadership styles that lose sight of taking care of a customer -- instead focusing on the almighty dollar. However, my operations are more about relationship building, understanding a client's car, being informative and gaining a customer for life.
It is true that you must be wary. But this is also true for many independent shops, who in some cases do not have the resources to support the training and equipment needed to keep on the edge of evoloving technologies...
Ah, my two cents. For me, it's all about relationships and rappore and you can find that both at many indpendents as well as dealerships.