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Concord Auto Repair Service

9862 Johnnycake Ridge Rd, Mentor, OH 44060 Map & directions

Call Now: (440) 210-0429

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About Concord Auto Repair Service

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
90
Tools & Equipment (?)
93
Customer Service (?)
93
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

One of the things we love to find in a shop is an enthusiasm for educating consumers about their cars so they can make the best decision about their repair needs, which is exactly what the staff at Concord does. They also boast a team of five technicians with 72 combined years of experience between them who all participate in online training, seminars, and hands-on training at AC Delco training centers. Open since 1998 and affiliated with Firestone and Bridgestone, Concord also offers Saturday hours, free WiFi, and a nationwide warranty.

Message from the Shop

Bridgestone Firestone affiliate dealer. Quick lube service. Full service auto and light truck repair. Full diagnostic cabability engine, abs, air bag, tpms, body control, security module. ASE certified master technician.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Smog/Emissions Testing Timing Belts Tire Sales/Repair

Amenities

Car Delivery Car Pickup/Dropoff Child Friendly Coffee
Early Bird Dropoff Financing Free Estimates Free Inspection
Heated Waiting Room Open Saturday Service Guarantee Towing
Wireless Internet

Customer Reviews 12 verified reviews

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Concord Auto Repair Service
Verified Customer
August 29, 2012

Both me and my wife have been there and they treated us very well.

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Concord Auto Repair Service
Verified Customer
August 25, 2012

When you want something why do they try to do more stuff when you're only going for one thing?

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Concord Auto Repair Service
Verified Customer
August 29, 2012

I've always had my cars repaired there, there are three of them, I've had them repaired there, them and the other cars, since before it was Concord, back when it was Firestone, a lot of the same guys work there, for probably fifteen years. They are extremely fair, because of the fact that I've had repairs there that they couldn't exactly fix, and there was no charge. They are always very friendly, helpful, and very knowledgeable, and very willing to share anything with me if I might have any questions.

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Concord Auto Repair Service
Verified Customer
August 29, 2012

I have done oil changes and they have been very prompt.

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Concord Auto Repair Service
Verified Customer
August 27, 2012

I believe they provide excellent service. They are very friendly and I have used them for years.

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Concord Auto Repair Service
Verified Customer
August 27, 2012

I have been going there ten years and they have never done anything that wasn't necessary for my car.

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Concord Auto Repair Service
Verified Customer
August 24, 2012

As always, only those repairs that were necessary were discussed and taken care of. We wouldn't think of going anywhere else. We trust Steve, Ed and the boys to take care of us.

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Concord Auto Repair Service
Verified Customer
August 24, 2012

Concord Auto Repair was able to take my car in and evaluate my problem without an appointment and get me back on the road in the time promised.

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Concord Auto Repair Service
Verified Customer
August 24, 2012

I'm very satisfied.

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Concord Auto Repair Service
Verified Customer
August 24, 2012

I was taken care of quickly in a very courteous manner and the cost was exactly what they said it would be. The people were superb. The facility was great.

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Concord Auto Repair Service
Verified Customer
August 23, 2012

They always keep you informed of what they are doing. Their coffee was good.

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Concord Auto Repair Service
Verified Customer
August 20, 2012

We have a fairly long relationship with Concord Auto Repair, it used to be called J&B Auto, they give us a quote for the repair, and about 99 percent the repair is exactly what they said, and the quote was what they said. If there are problems with the repair after we get the car back, we take it back, and they make it right, no additional cost. We will continue to use them.

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Hours of Operation
Mon - Fri:7:30am to 6:00pm
Sat:7:30am to 3:00pm
Sun:CLOSED
Call Now:

(440) 210-0429

Auto Repair Experience

  1. Steve Shandle, Manager
  2. Established 1998
  3. 5 Auto Repair Mechanics on Staff
  4. 72 Years of Car Repair Experience