Quality service. Will return in future.
The explanations related to my brake inspection were clear and patient. They explained that the recommended repairs were serious but not urgent, and gave me a report on paper so I could look up more information.
Having CARS repair my vehicle was an all around good experience. I'll be back. Thanks.
Having CARS repair my vehicle was an all around good experience. I'll be back. Thanks.
I came in for an oil change and checkup.
Great service with no issues. These guys fix it right!
Excellent service as always.
The only problem was being told the car was ready when it was not.
It was great!
Great as usual!
I feel really comfortable coming to your shop and recommending it to others. The guys at the front desk do a nice job of explaining the problem(s). Again, great job.
No problems. Dropped off the car the night before and work was undertaken promptly. Was called with estimate and work was finished quickly. They outlined problems and gave me options.
I've had really good luck with repairs over the last 20 years at CARS Clintonville. This past set of engine repairs had the trim of the front grill mysteriously falling off in my driveway. While it would have ideal for it to be repaired straight away, I did call them and they replaced the part.
The engine repairs themselves seem to be their usual reliable fixes.
Your service is excellent including picking me up and coming to get me when the work was finished.
Nice work and a great staff!
We have been long time customers of CARS and continue to be because of the EXCELLENT customer service we receive each and every time. Jason Caudill is such a great guy. He goes out of his way to make sure we are able to get our vehicle in and taken care of as quickly as possible. He always puts the customer first. We really appreciate his effort to help and explain and get us back on the road!!
Honest, straight forward, thorough.
I trust their opinion and work.
They forgot to put the oil cap back on. Got oil all over the engine compartment. Luckily I caught it and they cleaned everything. It was an honest mistake, so I'm giving them a pass on this one.
Been going to C.A.R.S. for about 40 years, never been disappointed. Maybe puzzled at times, but never disappointed.
Excellent work, timely and cost-effective. Great all around service.
Our most recent experience was taking our car back in to have a mistake corrected. But that's the thing that has kept us loyal all these years--when they make a mistake they make it good. So we didn't mind.
Honest, friendly and professional environment.
Good job as always for 20 years.
I have taken 4 vehicles there over 18 years. I think that speaks for itself.
The third time I have used this shop. Pleased with all work performed to date.
I've been taking my car to CARS since I bought it 10 years ago. They always fix what I need fixed. And they are able to drive me to work after I drop the car off!!!
Overall positive experience. I've been a CARS customers for decades. I am wondering if change of ownership/management has affected service. When I dropped off car, service rep had my paperwork ready for me to sign when I walked in the door. That was nice but I had several items of concern in addition to the oil change. Since paperwork was already printed out, he did not re-do it or add new concerns to the paperwork. When I got my receipt, it had no mention of the items I asked to have checked. So I have no idea of the resolution of those things - or if they were investigated at all. Based on my years of positive experience with the Stein family I will return. Thanks for opportunity to reviews.
Happy to save money compared to dealer's estimate. Felt some pressure from the service writer who did not price out services individually; he said work was 'proactive.'
Very fast service very courteous. went in for a second opinion and am certain i would go to them first in the future.
Great customer service and communication. Always happy with their work!
Work is always top quality at a fair price. Great place to do business. They do it all...and very well!
I have selected C.A.R.S. for my auto maintenance and repairs for the past 11 years, and I will continue to do so. They are honest and trustworthy, and have built that reputation on many years of great service!
After calling and being told it would be four days before they could even look at my car, they were able to examine and make the needed repairs a day before and were incredibly prompt and courteous. I highly recommend CARS.
I moved to an area near CARS a year ago and have hoped to find someone closeby to service my Lexus and S-10. I am 100% delighted to know that future needs can be handled so professionally and so conveniently nearby. I am already spreading the word.
Gave them a coolant flush job that I was just not up to doing. Thank you for being near by. The next day the temps fell and my van would have probably broken down without new coolant.
Used them for a few years now. Always nice and I've been pleased with their work.
Excellent service and thorough explanations when repairs are needed.
Cars did their usual excellent job!
I was disappointed appointments were booked out to 3 days, but once booked the service was prompt and efficient. I strongly suggest you put a sign up at your building with instructing where the overnight drop off is located. It was a little confusing for a first-time customer.
Have been patronizing CARS for 40 years, and we always come away feeling that we were treated well. These guys won't try to talk you into unneeded services, and you can rely on the job being done right the first time for a fair price. Highly recommended!
This was my first time here and the people were friendly and helpful. I would definitely come back in the future.
Quick, correct and friendly service.
Excellent service as always!
Everything played out well. Mark went beyond the call of duty by preventing the truck from being moved by my son. Thanks so much!
Had trouble with my car staying charged, they found the problem quickly as well as another issue with a light and repaired it sooner than expected. Very good service!
I have been using CARS to maintain my not-so-young auto (2008 Chrysler) for six years. I have never been disappointed and will continue to send my friends there.
Everything was okay.
Great CARS was able to get me in and provided me with a rental car. Always professional and great service!!
Friendly service and fairly quick. Comfortable waiting room. Definitely was charged the full market value of the repair I had done, but they seem honest and completed the job well.
Courteous, competent service.
Customer service was good. Explained needed repairs adequately. A recommended shop so I felt a little better about paying more than two other estimates because of that. They gave me a ride back to my house which I greatly appreciated.
Staff is always professional and generally suggests ways for me to save me money in the long run repairs.
Very thorough and always looks out for the customers best interest.
We have been coming to C.A.R.S. for years and have never had a bad experience. Personnel are friendly, helpful and honest.
Jason had excellent, personable customer service.
Took my car for repairs right away and gave me a ride to work and back.
Prompt, accurate, fast. Could have done and charged a full brake job, but didn't. Instead, diagnosed and fixed a smaller problem
Always top notch service. Will never recommend anything that really doesnt need done. Very, very honest.
I have been a client of C.A.R.S for years and recently the experiences have been horrible. Last visit I brought in my car for an oil change. My headlight bulb had burnt out the night before, and since I was leaving for vacation and looking to save time, I asked how much it would cost to replace the bulb while I was there. The representative, Mark (I believe), said it would be 1.2 hours of labor and the price of the bulb. I replied that I did not need to replace the entire headlight unit, and only needed the bulb changed out. He said he understood, and the bulb, itself, was $130. I told him I'd just go to AutoZone. He scoffed and said "Alright, but they won't be able to do it!" I advised I'd replaced the bulbs myself previously. At any rate, approximately $7 and a couple minutes later I screwed in a new bulb, and feel dismayed that he tried to frankly, rip me off. I've referred many friends to CARS over the years, and won't be doing so going forward.
Excellent. Helped me out with some very thoughtful advice.
I have been going to Clintonville Auto for all of my automotive needs -- oil changes, repairs, advice. The service has always been timely, affordable, and excellent.
Great friendly service.
Poor old car overheated, boiling radiator fluid everywhere. Managed to drive it the shop Sunday evening. On Monday, I came in and explained the problems--which included the AC not working at idle--and figured it'd be a day or two before they could even see it. Nope. Diagnosed and fixed it that same day. :)
Made appointment using convenient online system, received quick confirmation. Took car in at 8 a.m., was quickly greeted and helped, given written estimate of cost of service. Got a call by noon that all service was complete. Cost was almost exactly what was estimated. Great service by nice people at reasonable cost.
Good service. Great techs and CSR people
CARS is my trusted auto shop.
I am always highly satisfied when I go to CARS. Everyone is friendly and helpful. More than that, I feel like I can trust them 100% to fix any problems I have but also to treat my car and my finances as if they were their own! I tell everyone I know in the Columbus area to go to CARS!
First rate service.
Knowledgeable staff, professional, good environment
As always, my experience from beginning to end was nothing short of ideal. The guys at the desk are friendly, helpful and courteous. The work is always done promptly and exceeds my expectations.
Great! Quick turnaround.
Work done as planned. People were helpful and easy to deal with.
always A-1 set up for appointment, service, work done on car
They fixed the issue, originally stated a alignment was probably going to be needed, but turned out it wasn't necessary, so they didn't perform or charge me for unnecessary service.
Repair was done quickly and was corrected the first time.
As always, for many years. I was completely satisfied. I always recommend you for auto service
thorough and fair
The staff at CARS was, like every time, very friendly and helpful.
Came in because of major clanking under the car. Most of the clanking is now fixed - but there still is some from other causes. This will be the third time we take it in to find out what's wrong. I wish you'd just investigate all the things that it could be and deal with them all at once, not just fix them one at a time, each at a premium price plus the cost just for bringing it in the door.
Quick and friendly
I trust them to do only what is needed and do a very good job.
car fixed and runs good
Honest, helpful, dependable
Great as always
Very Friendly Staff and Kept me up to speed on the repairs throughout the process
Excellent customer service - quick turn around time, saved me money compared to other local shops
Mechanic honestly shared information about my electronic coding issues and listened to my concerns
Very happy with repairs
CARS is absolutely top-notch, A+++ service.
On time, on price, good people to deal with.
Routine maintenance (60K mi); service advisor was very helpful in identifying items that were listed as part of the schedule, but not essential at this time because they were in good condition. These were not things I could know (I can't judge condition of things I can't see), so the shop could easily have charged me for things that weren't really necessary. I appreciate very much having this level of trust--and of course it means I will go back when needed.
Cost way too much to repair
Everything went smoothly and perfectly.
friendly, reliable service, as always.
completed work on time and under estimate.
They did what I needed and only what I needed. I was informed about a problem with the car that could be expensive to repair and was not pressured to make the repair. These guys are honest, and I appreciate that.
I was very pleased as always with the service. They always explain everything to me and let me know if they find anything out of the ordinary on a maintenance check. They never perform unexpected service without asking me about it first.
The CARS team is always very helpful and professional, and I never feel like I'm being sold services I don't need, or being over-charged.
They thoroughly explained the work that would be done, cost, and what to expect if the repair needed additional tweaking.
Service is good. Prices are OK.
Clintonville Auto Repair Service center has been working on my cars since 1973 - including my 1966 Mustang, 1989 Ford Escort, and my 1996 Plymouth Breeze. I trust them to do the work right and not cut corners. They charge a fair price and they do quality work. There have been a few hiccups over the years, but they are always more than willing to talk and find solutions -- that's just the kind of good people they are. They have intelligent workers with lots of training and experience. Their loaner cars are clean and well maintained. And I repeat -- I trust them!
They always go above and beyond! My wife and I have been bringing out cars here for years now.
Everyone is thorough and efficient. Mark especially.
I've been a customer for years. I can trust they won't talk me into buying things I don't need. They're always friendly and helpful
I always enjoy my visit to CARS. The staff is courteous and friendly and take the time to explain things and answer questions which I really appreciate. I wait on my car when I go and they usually get me in and out pretty quickly. Plus, there's a nice waiting room if you need to wait.
My vehicle was the butt of customer services jokes. I really did not appreciate that. I have been recommending this shop to friends and family for 15 years and this is how I am repaid.
They were great to work with and am very pleased with the whole experience
Your people are very nice and professional. I get it that being closed on weekends makes CARS a nice place to work, but it's a bit inconvenient when your car breaks down on a Friday afternoon.
Job done quickly, thoroughly and under budget - as always!
Honest fair and quality repairs
Repairs were timely.
The service was impeccable and the work performed was professional and well done.
Great service with clear communication every step of the way. I got an estimate so I wasn't surprised later, and I never got the sense that anyone was speaking down to me.
They were awesome, professional, knowledgeable and quick.
Honest, fair, and quick. Simple as that.
They always do good work.
I have never had an issue. Work is always done correctly. Only suggestion would make prices a bit more competitive. Prices feel like your almost visiting a dealership.
The shop does a good job and is very responsive. My only hesitations are that I don't know the actual mechanic working on my vehicle, and the costs are a bit higher than other shops I've used. But I have been very pleased with the service I have received.
C.A.R.S. has been serving my family since its opening, through two previous generations of prickly, persnickety engineer types: Uncle Glen retired from NASA; Grandfather Pierce retired from Buckeye Steel Castings. While not an engineer, I have enough science and business savvy to appreciate why both men were loyal customers. The service is appropriate and well explained, knowledgeably provided, and of course, provided with the utmost courtesy. The service staff keep a close eye on both my older vehicles, watching for issues that might develop into problems on the road. As a woman who sometimes drives alone at night, I do NOT need those! Prices are fair, quality is consistently excellent, SO C.A.R.S. service is a fine value.
I have always been satisfied with service I received.
They are always honest and deliver what they promise.
Great people honest work.
They do outstanding work and are honest about what your car needs.
Awesome service and pricing.
The technicians were great, knowledgeable and friendly. I can schedule appointments online, which is super convenient for me.
They are honest and efficient.
They are honest, trustworthy, compassionate, and professional. I always feel like I can rely on C.A.R.S.; their work is exceptional.
I have recommended others to this shop.
They have always given fantastic service. This time was as usual. They are honest about what was done, and what you need done. They also treat me fairly being a female that doesn't usually happen even now this day in age.... Not all car repairs have been well at OTHER car repair places! I've always been able to trust them.
Good, timely service.
EXCELLENT SERVICE AS ALWAYS.
CARS has been servicing my cars for 20 years. My friend recommend them and I have very good experiences with all the personnel. I purchased my current auto from them last year.
They are honest and stand behind their work.
I've always had pretty good service here and my repairs have been done well. I actually made a complaint for something minor once, which actually turned out to just be miscommunication, and the manager there was super responsive and cleared it up immediately. I have come back several times since then. It's a good shop and I feel like the prices are reasonable and the people are honest.
Have been a C.A.R.S. customer for nearly 20 years - 2 cars w/long lives. 99% satisfaction; on one unsatisfactory occasion, an immediate fix with no charge. Competent repair work; no hidden agendas.
Always professional service.
Very professional, reasonably priced considering the quality. Never any hype or B.S..
Excellent work and excellent staff.
Superb service. Friendly. Competent.
They did a good job.
Everyone was polite, courteous, and fair.
The folks at CARS have always been honest with me and stood behind their work. Their prices are fair and they offer great senior discounts. The staff is friendly and efficient and my old car (2004) continues to keep me on the road!
C.A.R.S. has provided excellent service for my cars for about 25 years. I trust them.
The shop was close to home, provided quick service, and worked well with my schedule. I wouldn't rate higher because I felt like is was often pretty pricey to get work done there.
I am satisfied with the cost & work.
Good quality work with customer service.
Clintonville has always given excellent service for many years.
I have always had great service!
They treat their customers well, don't talk down to them and are respectful.
My husband, Paul, and I have brought our cars to C.A.R.S. for years. Do not remember exactly when we first started with you but it has been a long time now, and we, and now I, as his widow, have always found all the people who worked with us to be friendly, helpful, knowledgeable, and ready to offer help for some small things for which there was no charge. Thursday, Feb. 18, was an example. My tire pressure light came on; I stopped at C.A.R.S. and my tires were checked and filled where necessary, tested on the road to be certain that light did not come on again, without a charge. I really appreciate that kind of service that I can depend on at C.A.R.S.
Excellent service; have recommended several friends.
They are honest and they accurately assessed amount of time they would need my car for the repairs.