Cliff's Direct Effect
610 Stemmers Run Rd
Essex, MD 21221 USA
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8:00am to 5:00pm
8:00am to 5:00pm
8:00am to 5:00pm
8:00am to 5:00pm
8:00am to 5:00pm
8:00am to 5:00pm
Call now:
(410) 449-7351
25 Verified Reviews

Auto Repair Experience

  • Jacob O'Connell, Manager
  • Established 2001
  • 2 Auto Repair Mechanics on Staff
  • 45 Years of Car Repair Experience
RepairPal Scorecard

Cliffs Direct Effect has been serving the community of Essex and the surrounding area since 2001. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Recent customers describe this team as “excellent”, “courteous”, “honest”, “professional”, and “knowledgeable”. This location features a team of very experienced and well trained automotive professionals. They have invested in tools and equipment to help make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, check engine light diagnoses and repairs, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. A local shuttle service and rental vehicles, early bird drop off are available for your convenience.


Auto Repair Experience

  • Jacob O'Connell, Manager
  • Established 2001
  • 2 Auto Repair Mechanics on Staff
  • 45 Years of Car Repair Experience


  • AC/Heating
  • Alignment
  • Check Engine Light
  • Collision Repair & Paint
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Vehicle Detailing
  • Windshield/Glass


  • Car Delivery
  • Car Pickup/Dropoff
  • Car Wash
  • Child Friendly
  • Coffee
  • Financing
  • Heated Waiting Room
  • Parts/Accessories
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Store
  • Towing
  • Warranty Accepted


  • NAPA
  • iATN

Message from the Shop

At Cliff's Direct Effect, our Baltimore, Maryland mechanical shop is equipped with some of the most up to date tools and equipment. These are essential to not only repair the technologically advanced autos of today, but to diagnose them as well. In addition, all of the staff at Cliff's Direct Effect, from the service advisors, to the mechanical technicians that work on your vehicle, are kept updated on techniques and training. All auto technicians have 20+years of experience and training and are ASE certified. So whether it is an oil change or an engine replacement, Cliff's Direct Effect can handle all your mechanical repairs.

Professional Vehicle Detailing
Our detailing center has all the equipment needed to make any area of your vehicle shine. We can make the carpet come back to life with our carpet steaming system, your paint shine after we polish it with a hi-speed buffer, or the engine compartment and wheels sparkle with our special Meguiar's cleaners and dressing.

Detailing is a profession and our detailers have the training, equipment, and experience needed to give you that professional detailed look.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Overall Rating

25 Verified Reviews
5 stars
4 stars
3 stars
2 stars
1 star
by October 14, 2015

Convenience, friendly environment.

by - Verified Customer October 12, 2015

They did great service, they get you in when you need something done, and they help you out along the way.

by - Verified Customer October 06, 2015

They are a little high in price. I think that they have the quality and I will pay for that. I chose the company because of their knowledge and their professionalism and they are courteous.

by - Verified Customer October 05, 2015

This is where I have all of my auto repairs done, I've had no issues with them in the last six or seven years.

by - Verified Customer September 29, 2015

Excellent service. They were honest and efficient. They didn't try to rip you off.

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by - Verified Customer September 28, 2015

As far as work skills go they are great. Great quality of work.

by - Verified Customer September 25, 2015

They did pretty good and they are reasonable.

by - Verified Customer September 23, 2015

They were very polite. It was done on time. I was very satisfied when I got my truck back.

by - Verified Customer September 18, 2015

They do a good job and they are fast.

by - Verified Customer September 16, 2015

The service was great. Everything in general.

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by - Verified Customer September 15, 2015

The customer care and quality of service was great. The job was so good, that I'm already looking to go back there in the future. They're very professional.

by - Verified Customer September 14, 2015

They do excellent work.

by - Verified Customer September 14, 2015

I like the quality of the work they did and the followup.

by September 08, 2015

They do an excellent job. They checked back with me several times to make sure everything was good.

by - Verified Customer September 08, 2015

They were good. they seem honest. They tell you the truth. That's what I'm looking for someone I can trust. A lot of women go places and they get taken. I've paid them money. They have the parts. They need to do the job.

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by September 08, 2015

They did a good job, they are good to work with.

by - Verified Customer September 02, 2015

i deal with them all the time. I've bought products there. They're good people. They do what they say. They did work on my truck. They have a customer with me now.

by - Verified Customer September 01, 2015

They did a repair on my truck. They did a beautiful job. I like the lifetime warranty. They were courteous and efficient.

by - Verified Customer August 28, 2015

We've used them several times and always been satisfied with their work.

by - Verified Customer August 28, 2015

They're good. The did scuff up my wheel. It's not a big thing. It's just around the lugnuts.

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by - Verified Customer August 27, 2015

The customer service. They really care about their customers, they have it done when it's supposed to be done, and clean the car inside and out.

by - Verified Customer August 26, 2015

I've already done that. They did a good job. They're good people. Nice people. Easy to talk to. They were upfront with me. I asked them questions about other things and they answered them for me. When I need repairs I will go there.

by August 24, 2015

They just have excellent customer service and do good work.

by - Verified Customer August 21, 2015

They are always courteous. Always nice. They explain everything to you.

by - Verified Customer August 19, 2015

Customer service. The job was done well. Done on time.

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