» City Garage

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability (?)
97
Tools & Equipment (?)
88
Customer Service (?)
94
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Our review of this City Garage shop found a team of technicians which combines a very experienced tech with trade school graduates, something we like to see because this reflects the shops commitment to sustaining their business for the long term. We also found this shop has the tools and diagnostic equipment we would expect to find in one of our Top Shops, providing us confidence they have what it takes to get your vehicle fixed right the first time. All work is backed with an above average 2 year / 24,000 mile warranty. If you find you are in need of a ride when dropping off your vehicle, they offer a local shuttle service. Convenient Saturday business hours complete the package.

Message from the Shop

City Garage is the D/FW leader in auto service and car repair since 1993. 16 locations throughout Dallas / Fort Worth, all locally owned and operated. City Garage is not a chain. Full service maintenance and repairs, City Garage does it all. ASE Certified technicians. All City Garages are AAA Texas Approved Repair Centers and they are also "green garages." Green oil change service available and all stores operate under environmental friendly, green standards. 24 month or 24,000 mile parts and labor warranty. The home of the $39 full synthetic oil change. City Garage services all major fleets including govt. and municipal vehicles. All credit cards accepted and many City Garages are open 7 days a week. Built on strong ethics, City Garage is known for high quality, value, exceptional customer service and always a pressure free experience. A large selection of money saving coupons are on the website.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Tire Sales/Repair Transmission Repair

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Child Friendly
Coffee Early Bird Dropoff Extended/Evening Hours Free Inspection
Heated Waiting Room Open Saturday Open Weekends Senior Discount
Service Guarantee Shopping Nearby Shuttle Towing
Warranty Accepted Wireless Internet

Customer Reviews (12 reviews)

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  • City Garage
    Manuel - Verified Customer
    October 23, 2012

    I was satisfied with the service.

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  • City Garage
    Darrius - Verified Customer
    October 21, 2012

    They were very nice people and make you feel at home. They give you fair prices and quotes. They never make you pay for something you don't need.

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  • City Garage
    Verified Customer
    October 20, 2012

    Extremely Satisfied!

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  • City Garage
    Bob - Verified Customer
    October 20, 2012

    Outstanding service. Ready when promised.

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  • City Garage
    Elisabeth - Verified Customer
    October 17, 2012

    They really seem to care about doing a good job. They wanted the repairs to be done correctly, and made sure I needed a ride to the house. They gave me a ride to the house. They took care of business. They made sure I was taken care of while they took care of my car.

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  • City Garage
    Kathy - Verified Customer
    October 09, 2012

    Very positive attitudes and attentive. I will always bring my car back to them. Customer Service was rated very high for me.

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  • City Garage
    Tim - Verified Customer
    September 28, 2012

    They have very friendly customer service and their mechanics are knowledgeable. They don't try to push un-needed repairs on you.

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  • City Garage
    Steve - Verified Customer
    September 26, 2012

    Been going to this garage since it opened. They have always been fair and never tried to put one over on me. That's why I keep going back there.

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  • City Garage
    Ross - Verified Customer
    September 22, 2012

    They are honest and responsible in price. They are highly ethical.

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  • City Garage
    Chandra - Verified Customer
    September 19, 2012

    Staff is really friendly and helpful. Job was done very professionally.

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  • City Garage
    Calvin - Verified Customer
    September 15, 2012

    Exceptional value and professional work. Performed in a timely manner.

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  • City Garage
    December 09, 2009

    It started when my car ran out of gas and I had it towed to City Garage. I was charged a $100 diagnostic fee and I was told my spark plugs where bad. The next day my car died and I had it towed back. I was charged a second diagnostic fee and told my coil was now bad. They insisted it was unrelated to the first problem. Not only did they mis-diagnose my car they charged me double what the dealer charged for the part.

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Hours of Operation

Mon - Fri7:00am to 7:00pm
Sat8:00am to 5:00pm
SunCLOSED
Fast Facts
  1. Arthur Wright, Manager
  2. Established 1996
  3. Online Reputation:
  4. 3 Technicians on Staff
  5. 1 ASE Certified Technician
  6. 37 Combined Years of Experience