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Chuck Mercier's Burbank Auto Repair

901 N San Fernando Blvd, Burbank, CA 91504 Map & directions

Call Now: (818) 528-5370

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About Chuck Mercier's Burbank Auto Repair

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
99
Technical Ability (?)
92
Tools & Equipment (?)
96
Customer Service (?)
98
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Chuck Mercier's Automotive Services has been serving the Burbank community since 1979. This RepairPal Certified shop is well equipped and staffed with very experienced ASE Certified technicians who combine for over 114 years of experience. Most of the team have been working together for over 18 years and are equipped to handle a wide range of repairs including performing California Smog Checks. Chuck Mercier, the owner, has invested in the automotive tools and equipment that are critical to making professional repairs on your computer controlled vehicles and has the type of staff it takes to ensure these repairs are done right. For your peace of mind they back these repairs with a 24-month/24,000-mile warranty. They offer Saturday hours, free shuttle, early bird drop off, and wireless Internet for your convenience.

Message from the Shop

Old fashion service at our shop with high tech equipment, Service and quality of work is what has our customers returning for over 30 years. C.S.I by AAA averages 98% for the last 6 years.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Ram
Saab Saturn Scion
Smart Subaru Suzuki
Toyota Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Hybrid/Electric
Muffler & Exhaust Oil Change & Lube Roadside Assistance Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Tire Sales/Repair
Transmission Repair Windshield/Glass

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Coffee
Early Bird Dropoff Gas/Diesel Open 24 Hours Open Saturday
Parts/Accessories Se Habla Espanol Service Guarantee Shopping Nearby
Warranty Accepted Wireless Internet

Customer Reviews 25 verified reviews (27 total)

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Chuck Mercier's Burbank Auto Repair
Verified Customer
February 11, 2014

They did pretty good work. I have had an airbag warning light on since I had service there.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
February 11, 2014

They explain things to me. They were very friendly and helpful. I enjoy taking me car there because I can trust them. They are close by and convenient for me.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
February 10, 2014

They did a very good job. I have gone there for years and I really like that they do an excellent job.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
February 07, 2014

The staff especially Gary is special and honest, they deliver exactly what they say they will; they are very trustworthy.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
February 07, 2014

They're very good. They do great work. They are very convenient for me and I have no complaints. They have been taking care of my car for 10 years. They look over the whole car and they are always very honest on what needs to be done and I think the price is fair.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
February 07, 2014

I trust them. They have worked on my car before. They are honest and tell me about me repairs. They fix it quickly and inexpensively, sometimes.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
February 06, 2014

They are reliable and have good prices and the people are really nice.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
February 05, 2014

I think they are very honest. They are good at what they do. I think their prices are really good compared to other shops. I would really recommend them.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
February 05, 2014

They always take care of us and we have been there for years. They take care of us when we call, they get us right in.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
February 05, 2014

We have been with them quite a while and everything has been good. He is an honest guy, with his prices and stuff.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
February 03, 2014

He does a good job. Everything I take down to him, I don't care what it is.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
February 02, 2014

They were very fast. They were thorough. The called me to tell me what they were doing. I felt they were not doing anything that was unnecessary. They are close by.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
February 02, 2014

Every time I use them they are absolutely wonderful, professional, great, and courteous. They use paper floor mats to protect floors. They are reasonable in cost.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
January 30, 2014

I think for the most part their services are good. I don't think anyone is perfect so I gave a nine not ten.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
January 29, 2014

They diagnosed the problem at the price they said they would.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
January 28, 2014

The people there are very friendly they know their stuff and I feel that they are always honest and take good care of our cars.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
January 28, 2014

Honest, good, I wouldn't take my car anywhere else.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
January 28, 2014

In life you need a good dentist, good lawyer, and a good mechanic. He is the best. I know him as a family man and as a fantastic serviceman. He has always taking good care of my family. He is always looking out for us. We know he is fixing for the future. He will tell us the next time we come in for a oil change that we are going to do the tires. You know for safety. He never over charges us. His team is the dream team. He is also very handy because his shop is at a gas station. They have worked on all my cars for 25 years. They even worked on my RV because it was just small enough to fit in their driveway. We went out and the RV broke down in the middle of the road. Where do you think we limped it to and stayed for the night? Our good buddies Chuck Mercier's.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
January 26, 2014

They give me believable quotes, are reasonable, explain the repair, and stay close to quota, are prompt in doing repair, and flexible in scheduling repair. The price is reasonable and I have never had a problem with the repair. One of my cars, it is a ninety-four, and he gave me advice to keep it or not, such as running well, running on the road, cost to do it , and the fact that it is an old car.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
January 26, 2014

Very prompt and everybody knows what they are doing. Their work is done very professional in all aspects. I can't think of anything else except that is where I go.

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Chuck Mercier's Burbank Auto Repair
Verified Customer
January 26, 2014

Excellent service, prompt, reliable, honest, and fair prices, and friendly.

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Chuck Mercier's Burbank Auto Repair
July 08, 2014

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Chuck Mercier's Burbank Auto Repair
July 08, 2014

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4 verified customers did not leave comments but provided these ratings:

(1) by 1 verified reviewer
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(1) by 1 verified reviewer
Get Directions to Chuck Mercier's Burbank Auto Repair
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:30pm
Sat:8:00am to 4:00pm
Sun:CLOSED
Call Now:

(818) 528-5370

Auto Repair Experience

  1. Chuck Mercier , Owner
  2. Established 1979
  3. 4 Auto Repair Mechanics on Staff
  4. 4 ASE Certified Auto Technicians
  5. 105 Years of Car Repair Experience