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Christian Brothers Automotive

3790 W Eldorado Pkwy, Mckinney, TX 75070 Map & directions

Call Now: (972) 635-4644

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About Christian Brothers Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
88
Technical Ability
93
Tools & Equipment
86
Customer Service
99
Customer Conveniences
24 months / 24,000 miles
Parts & Labor Warranty

Assessment Summary

The Mckinney location of Christian Brothers Automotive has been serving the local community since 2000. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Recent customers describe this team as “friendly”, “honest”, “courteous”, and “professional”. This location features a team of automotive professionals whose commitment to ongoing training and ASE certifications ranks with the best. They are well equipped to handle repairs ranging from wheel alignment, to minor and major mechanical repairs, to check engine light and computer system diagnoses and repair, emission repairs,  as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service, early bird drop off,and a waiting area with wireless Internet are all available for your convenience.

Message from the Shop

We are a Full-Service shop, performing repairs and factory maintenance on most makes and models on the road today. We are the only AAA Certified repair shop in McKinney, and our "24 Month/24,000 Mile Whichever Serves You Best Warranty" on parts and labor is a real value. We offer roadside assistance with nationwide coverage through some of our vendors. Discounts offered for AAA, or AARP Members, Senior Citizens, Military Heroes, Public Servants, and School Teachers. Towing service available 24/7.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Child Friendly
Coffee Early Bird Dropoff Heated Waiting Room Military Discount
Senior Discount Service Guarantee Shopping Nearby Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews 25 verified reviews

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Christian Brothers Automotive
Verified Customer
February 05, 2015

I was very satisfied with the work and service. I really like them. With me being a female I feel like the don't take advantage of me like some other places.

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Reply from Christian Brothers Automotive -  cbautoMckinneyFebruary 27, 2015 09:50

Thanks for the kind words. We are proud to have so many female customers trusting us with their car care needs. Our shop is owned by a husband and wife team who work together and are onsite everyday to ensure everyone is treated fairly and respectfully.

Christian Brothers Automotive
Verified Customer
February 08, 2015

Really nice and helpful, they are good people.

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Reply from Christian Brothers Automotive -  cbautoMckinneyFebruary 27, 2015 09:53

We believe we have the best customers in town coming through our doors everyday. Having the best customers makes it easy for us to get it right. Thanks for the review.

Christian Brothers Automotive
Verified Customer
February 08, 2015

Very friendly, professional and I like the music the play.

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Christian Brothers Automotive
Verified Customer
February 08, 2015

The service was good. They are qualified people.

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Christian Brothers Automotive
Verified Customer
February 05, 2015

They are always very polite. They can pick you up when needed. They go far and beyond to help. We've been to their place three times this year. Very professional, and they call to check on me.

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Christian Brothers Automotive
Verified Customer
February 05, 2015

They were very helpful. They went above and beyond what they needed to do, and they honored the warranty that I had from a year ago from another Christian Brothers. They were very helpful. They went above and beyond what they needed to do.

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Reply from Christian Brothers Automotive -  cbautoMckinneyFebruary 27, 2015 09:58

Thanks, Judy. Glad to have been able to help. Our warranty is one of the best in the business. 24 Month, 24,000 Mile - Whichever suits you best - Parts and labor warranty enables us to do just a little more to bring great value to our customers.

Christian Brothers Automotive
Verified Customer
February 05, 2015

We are still having issues.

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Reply from Christian Brothers Automotive -  cbautoMckinneyFebruary 27, 2015 09:07

An estimate was given for the suggested repairs, but customer declined to have the work done, so the issues are still there.

Christian Brothers Automotive
Verified Customer
February 05, 2015

The staff there is really nice, and they take good care of me. Not sure how competitive the prices are though.

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Christian Brothers Automotive
Verified Customer
February 04, 2015

They treat me well, good customer service.

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Christian Brothers Automotive
Verified Customer
February 03, 2015

I'm not satisfied with the work they did because I spent a lot of money and the car is not fixed yet.

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Reply from Christian Brothers Automotive -  cbautoMckinneyFebruary 27, 2015 09:15

Spent a lot of money doing maintenance repairs, but did not ok the suggested repairs for the check engine light at the time. Customer came back a couple of days later and had the problem repaired to his satisfaction.

Christian Brothers Automotive
Verified Customer
February 03, 2015

They do quality work, but it's a little pricey. Their work is also honest. They're local and easy to get to.

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Christian Brothers Automotive
Verified Customer
February 03, 2015

Good customer service, friendly, and fair.

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Christian Brothers Automotive
Verified Customer
February 03, 2015

I think the work was great but a little pricey. It is high over there. I trust the people, and they do a great job. I trust them and I know my vehicle will be done right.

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Christian Brothers Automotive
Verified Customer
February 02, 2015

They are friendly and upfront about the price.

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Christian Brothers Automotive
Verified Customer
February 02, 2015

They're fair. They let us know if other places told us we need something that we don't. They're very courteous.

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Christian Brothers Automotive
Verified Customer
February 01, 2015

They were overcharging and they told me that things needed to be fixed that were still in working condition.

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Reply from Christian Brothers Automotive -  cbautoMckinneyFebruary 27, 2015 09:24

Very old car with high mileage that needs lots of work, so the estimate seemed pretty high to this customer. Several suggested repairs were for preventive maintenance items that were past due. Customer declined spending any money on repairs as the repair costs exceeded the car's worth.

Christian Brothers Automotive
Verified Customer
January 29, 2015

I liked it because they have good communication to get my problem fixed in a decent amount of time. They concurred with Discount Tire. I liked them because they are Christian. They did a good job.

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Christian Brothers Automotive
Verified Customer
January 29, 2015

They're trustworthy. They're Christian-oriented, and say what they're going to do without charging you more than you expect. They do good service. They fix it quickly, efficiently, and on time.

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Christian Brothers Automotive
Verified Customer
January 29, 2015

I think they are honest and friendly.

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Christian Brothers Automotive
Verified Customer
January 29, 2015

They didn't do the right job. They didn't know what was wrong with my truck. They made me 2,000 dollars and didn't fix it still. I went to another shop and they fixed it for 600 dollars.

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Reply from Christian Brothers Automotive -  cbautoMckinneyFebruary 27, 2015 09:40

We gave estimate based on Ford Factory service bulletins for proper repair of the problem and the estimate was over $2000. We were not willing to patch the problem as taking shortcuts usually comes back to bite us. No work was done. We offer discounted dollar amounts on repairs for some of our customers, but we never take shortcuts or do patchup work in order to seem cheaper than our competitors. Quality repairs are usually not the cheapest repairs.

Christian Brothers Automotive
Verified Customer
January 29, 2015

They fixed it like it was supposed to. They were real friendly there too.

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Christian Brothers Automotive
Verified Customer
January 29, 2015

Everything is very well spelled out.

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Christian Brothers Automotive
Verified Customer
January 28, 2015

They put in a radio that was defective, and I had to have it redone twice.

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Reply from Christian Brothers Automotive -  cbautoMckinneyFebruary 27, 2015 09:45

We used Ford Factory radio for this repair, and were surprised that the radio failed again. That is unusual, and that is the reason we used a factory part, to prevent such an event. The truck is now in good repair and customer is happy.

Christian Brothers Automotive
Verified Customer
January 27, 2015

Great customer service. They took their time and I had a good experience.

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1 verified customer did not leave comments but provided this rating:

(1) by Tammy
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Hours of Operation
Mon - Fri:7:00am to 6:00pm
Call Now:

(972) 635-4644

Auto Repair Experience

  1. Don Pope , Owner
  2. Established 2000
  3. 3 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 40 Years of Car Repair Experience