Christian Brothers Automotive - Hebron

✓ RepairPal Certified
4121 State Highway 121
Carrollton, TX 75010 USA
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7:00am to 6:00pm
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Su
Closed
Th
7:00am to 6:00pm
M
7:00am to 6:00pm
F
7:00am to 6:00pm
T
7:00am to 6:00pm
S
Closed
W
7:00am to 6:00pm
Call now:
(214) 761-6349
112 Verified Reviews

Auto Repair Experience

  • Robert Pace, Owner
  • Established 2009
  • 4 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 30 Years of Car Repair Experience
RepairPal Scorecard

The Hebron location of Christian Brothers Automotive has been serving the local community since 2009. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Recent customers describe this team as “polite”, “professional”, “honest” and “outstanding”. This location features a team of automotive technicians whose commitment to ongoing training and ASE certifications ranks with the best. They are well equipped to handle repairs ranging from wheel alignment, to minor and major mechanical repairs, to check engine light and computer system diagnoses and repair, to state smog and safety inspections, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.

Details

Auto Repair Experience

  • Robert Pace, Owner
  • Established 2009
  • 4 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 30 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Transmission Repair

Amenities

  • AAA Member Discount
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Service Guarantee
  • Shuttle
  • Wireless Internet

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

112 Verified Reviews
by - Verified Customer September 02, 2016

Phil was great and explained all the issues with recommendations.

by - Verified Customer September 01, 2016

Their service was exceptionally, fast, educational, and friendly.

by - Verified Customer August 30, 2016

Speedy service.

by - Verified Customer August 30, 2016

Everything was great.

by - Verified Customer August 29, 2016

Fantastic service, friendly staff! The wait was short and sweet too.

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by - Verified Customer August 26, 2016

Excellent service. The staff was helpful and engaging. They kept me up to date on what was happening with my car, and also followed up after I got it back.

by - Verified Customer August 24, 2016

Very accommodating, explained everything thoroughly. Great attitude.

by August 22, 2016

Staff very helpful and professional.

by - Verified Customer August 19, 2016

We brought the car in for an oil change and everyone was very positive and nice to work with.

by - Verified Customer August 18, 2016

Christian Brothers Automotive at Hebron was so helpful and kind! They explained to me what was wrong with my car, how to communicate with my insurance adjuster(s), and how they fixed my car. They were the best automotive group I've ever worked with! Thank you for all your help and looking out for me!

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by - Verified Customer August 17, 2016

Everyone is super nice! And they don't try to talk you into unnecessary repairs. Quite the opposite. Very honest people.

by - Verified Customer August 17, 2016

Very friendly and efficient service. Everything was explained in detail. My car was ready on time.

by - Verified Customer August 17, 2016

Though the customer service was excellent - getting an update about my vehicle every few hours is great - my car had to be towed back to CBA less than 48 hours after picking it up, and it still isn't starting properly. This is very frustrating after having spent $1,800 with them.

by August 16, 2016

Good customer service.

by - Verified Customer August 04, 2016

They are honest and fair

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by - Verified Customer August 01, 2016

Top notch service. Took care of me and got be back on the road the next day.

by August 01, 2016

Courteous and friendly. Auto repaired promptly. Price seemed high.

by - Verified Customer July 25, 2016

Not only did the shop get back to me but they got back to me about the item we discussed.

by - Verified Customer July 25, 2016

Very thorough in explanation of repairs, had done in time they promised, personable to clients.

by - Verified Customer July 25, 2016

.

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by - Verified Customer July 19, 2016

They've been honest and have put in extra time and troubleshooting for my vehicle this summer.

by - Verified Customer July 14, 2016

The work was done in a speedy time and done correctly

by - Verified Customer July 11, 2016

Friendly helpful staff ... Provided a quote and let me k ow what was happening with my car

by - Verified Customer July 08, 2016

Great service

by - Verified Customer July 01, 2016

Excellent

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by June 30, 2016

Good work.

by - Verified Customer June 27, 2016

Great job

by - Verified Customer June 27, 2016

Friendly, courteous service. Took the time to explain the issues with my car and answer the questions I had, despite the hecticness of the holiday week.

by - Verified Customer June 23, 2016

Always friendly & polite with prompt quality service

by - Verified Customer June 21, 2016

Excellent service. Thoroughly checked out the issue before deciding on a solution.

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by - Verified Customer June 21, 2016

Excellent

by - Verified Customer June 20, 2016

They provided very good service and at a reasonable price

by - Verified Customer June 20, 2016

Lied about parts cost. They used after market parts but charged me for original parts (disc brake). I found this out by calling Honda Dealer. After market disc break cost $100. Original disc break cost $198.
Christian Brother charged me $189 for the after market disc brake. They appeared to be very customer friendly but straight up lying. I also mentioned my radio is no longer working and they seemed very concerned and keep me informed. Then tell me it would cost $400 minimum to fix and they would like to fix it for me. To fix at Honda dealer is $150 and to buy another car radio and install cost $150.

by - Verified Customer June 17, 2016

Fast and friendly. Maybe even nice.

by - Verified Customer May 25, 2016

Everyone is so accommodating and understanding.

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by - Verified Customer May 25, 2016

Very good prices and friendly staff.

by - Verified Customer May 23, 2016

The staff is knowledgeable and helpful and treats everyone with respect.

by - Verified Customer May 23, 2016

The service was convenient and reasonably priced. The mechanic was well versed with the computer alignment for my car.

by - Verified Customer May 20, 2016

Friendly people who seem to tell you the truth.

by - Verified Customer May 19, 2016

All good.

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by - Verified Customer May 17, 2016

I have found a place that truly believes in Christian principles and can trust the service techs working on my families vehicles to do my work in a perfect and timely fashion.

by - Verified Customer May 17, 2016

I trust Phil and RT to do the right thing and properly assess my auto needs.

by - Verified Customer May 17, 2016

I had a great experience. They were very helpful, kind, and very courteous.

by - Verified Customer May 13, 2016

Courteous, professional, honest, and timely.

by - Verified Customer May 13, 2016

Extremely professional & customer service oriented.

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by May 12, 2016

Good job.

by - Verified Customer May 12, 2016

I've had several recent experiences and will be going back very soon for more work. I'm very impressed with the staff and their customer service. They seem very honest and transparent and seem to really care about doing quality work. I've never had a shop ask me to bring my car back to double-check the repairs to make sure nothing is leaking or no other issues after driving for a while. I'm very impressed.

by - Verified Customer May 11, 2016

They did not fix the problem the first time and it got worse. It will cost more to fix this time.

by - Verified Customer April 28, 2016

The initial reason for the visit was a follow-up to an A/C repair made at the Round Grove Road location in November of 2015. The Hebron location performed this evaluation at no cost. I then elected to have the spark plugs changed.

by - Verified Customer April 28, 2016

Service technicians are absolutely fantastic!

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by - Verified Customer April 28, 2016

From the staff to maintenance, they are very friendly and willing to help you get great service.

by - Verified Customer April 27, 2016

It was a great experience RT, Kevin, Philip - all good people.

by - Verified Customer April 26, 2016

While getting my truck fixed and inspected was a long process, the boys there took good care of me all along the way.

by - Verified Customer April 26, 2016

It was good. RT was very helpful and courteous.

by - Verified Customer April 25, 2016

Excellent service.

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by - Verified Customer April 25, 2016

I always have an A+ experience with the team at my local CB. Can't say enough great things about their service, honesty and quality of work.

by - Verified Customer April 25, 2016

Professional, fast. They always work with the customer to recommend best possible repair advice.

by - Verified Customer April 21, 2016

They are always friendly. I feel the prices are good and the work is excellent.

by April 15, 2016

Great service.

by - Verified Customer April 12, 2016

Simple and quick and friendly.

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by - Verified Customer April 11, 2016

Great Service.

by - Verified Customer February 26, 2016

Good service and great verbal information clean and quick.

by - Verified Customer February 25, 2016

The staff is very knowledgeable, kind, personable and as far as I can tell, honest. Which is big for a woman with little knowledge of car maintenance.

by - Verified Customer February 25, 2016

I am completely satisfied with the work and the courtesy of the staff.

by - Verified Customer February 25, 2016

Some of the nicest and most honest people I've ever had the pleasure of doing business with.

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by - Verified Customer February 24, 2016

They were very friendly and through.

by - Verified Customer February 22, 2016

I believe they are honest and very accommodating.

by - Verified Customer February 17, 2016

Great service.

by - Verified Customer February 12, 2016

Good, quick service with a focus on customer service.

by - Verified Customer February 12, 2016

RT is a rockstar! Very thorough in explaining my issues.

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by - Verified Customer February 11, 2016

I have been customers for 3 years.

by February 10, 2016

They diagnosed and fixed the problem correctly. They were prompt and communicated everything to me along the way.

by - Verified Customer February 09, 2016

Everyone is friendly, a very pleasant atmosphere and good quality of work.

by - Verified Customer February 09, 2016

Excellent service.

by - Verified Customer February 08, 2016

They did everything possible to make sure I understood the problems and my options.

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by February 08, 2016

I think their prices were overinflated and gave estimate of work that did not need to be done.

Reply from Christian Brothers Automotive - Hebron – by CbAutoHebron April 07, 2016

At Christian Brothers Automotive, we will never recommend work that we do not believe is needed. We actually have a three step process to review each recommendation. 1. The technician reviews the vehicle and makes recommendations based on his/her findings 2. The service advisor/manager will review the findings with the technician at the car. 3. If the customer would like, we have an open shop policy to review any of our recommendations with the customer at their car.
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We take great care in delivering a great service at a fair price. We regularly review are prices against industry standards for automotive repair. In addition, we regularly shop our competitors within our market to ensure our pricing is in line. In completing these tasks, my experience has found us to be on the lower end of industry standards and very competitive in our local markets.

by - Verified Customer January 18, 2016

The main office was nice and very relaxing.

by - Verified Customer January 11, 2016

The team at this shop is friendly, and explained everything to me in depth. They treated me with respect.

by - Verified Customer January 08, 2016

Customer service is outstanding.

by - Verified Customer January 04, 2016

Service was good and communication was great.

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by - Verified Customer December 23, 2015

Everything was professional from repair quote to explanation of the repair being done.

by - Verified Customer December 21, 2015

The service and level of care I received was exceptional.

by - Verified Customer December 15, 2015

Extremely accurate in diagnostic and very timely repair.

by - Verified Customer December 10, 2015

Speedy service and excellent customer service.

by - Verified Customer December 03, 2015

Great customer service, you show you care for your customers. Love the Christian station & bible in lobby.

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by - Verified Customer November 24, 2015

Nice but pricey.

Reply from Christian Brothers Automotive - Hebron – by CbAutoHebron February 07, 2016

We work hard to ensure our pricing is within market standards.
We survey our market several times a year, and often times when comparing apples to apples, we find ourselves priced on the lower end of the market.

by - Verified Customer November 20, 2015

AWSOME!!!!!!!

by October 30, 2015

RT and Phil did a great job of helping me. I feel I can call on them for any vehicle problem I have and they will get me in ASAP and get the job done!

by - Verified Customer October 20, 2015

Fast reliable service.

by - Verified Customer July 08, 2015

I feel I got shafted on motor replacement. The new motor was driven only 80 miles then overheated and blew head gasket. They claimed radiator failure which should have been fully tested before reinstalling radiator. I requested they clean and pressure test radiator before reinstalling, therefore how would that be possible to fail after only 80 miles. Cost me $3000.

Reply from Christian Brothers Automotive - Hebron – by CbAutoHebron February 07, 2016

We certainly are sympathetic to this customer's situation. We gave this customer three engine replacement options: remanufactured with a 3 year 100k parts and labor warranty, used with a 12 month 12k parts and labor warranty, or used with a 6 month part only warranty. The customer elected the 6 month part only warranty. When the vehicle left, the vehicle ran excellent with no leaks.
Several months later, we received a call from the customer advising they where sitting in traffic and the vehicle began to overheat. We immediately sent our shuttle to assist the customer.
When we arrived at the scene, we noticed the plastic radiator tank had split and would not hold any water. We agreed to have the vehicle towed as it was not driveable.
We took the customer back to our shop and their friend was going to wait at the vehicle for the tow truck. While we where at the shop arranging the tow truck and rental car with the customer, their friend came pulling up and had elected to drive the vehicle hot rather than wait on the tow. Driving the vehicle with no coolant damaged the head gaskets. Despite this being the case, we still offered to honor the part warranty on the engine. The customer elected not to repair the vehicle at that time.

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by - Verified Customer June 29, 2015

Very courteous, knowledgeable, fair and above all honest. If something doesn't need service they'll tell you and not just perform the service anyway and charge you.

by - Verified Customer June 29, 2015

I like their honesty.

by - Verified Customer June 03, 2015

The staff is well mannered and polite. They did everything they said they were going to do and they did it rather quickly. The place is very clean inside, including the restroom. And the huge basket of fruit snacks in the lobby is awesome.

by - Verified Customer May 05, 2015

Every time we've been there, we've had good friendly service.

by - Verified Customer February 11, 2015

Everyone is extremely courteous and I feel very fair in their treatment of me and my car.

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by - Verified Customer February 03, 2015

Good service.

by - Verified Customer January 26, 2015

CB always does a solid job and I feel they will go out of their way to make things right.

by - Verified Customer January 15, 2015

WHEN THEY WORK ON YOUR AUTOMOBILE THEY DO IT RIGHT AND STAND BY THEIR WARRANTY!

by - Verified Customer January 09, 2015

Excellent Service.

by - Verified Customer December 08, 2014

They took care of problem the best they could.

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by - Verified Customer December 02, 2014

Great service, friendly and informative staff, honest.

by - Verified Customer November 26, 2014

I trust that only the work that needs doing will be done, and done correctly.

by - Verified Customer November 21, 2014

They do good work and are very easy to work with.

by - Verified Customer October 27, 2014

Great service. Caring staff.

by - Verified Customer May 08, 2014

Very professional and honest.

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by - Verified Customer April 29, 2014

Friendly, accurate service to help keep our car in great shape.

by - Verified Customer April 25, 2014

I liked the customer service.

by - Verified Customer March 25, 2014

Great customer service.

by - Verified Customer March 07, 2014

Attentive customer service, nice appearance.

by - Verified Customer February 07, 2014

The people there are very personable and do a good job!

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by - Verified Customer January 24, 2014

Friendly and clean. I was not forced to fix things I am not ready to fix.

by - Verified Customer January 20, 2014

Awesome customer service, and good results.

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