Good experience. Very professional.
I felt like the labor cost for something that took 5 minutes was a little steep!
Very nice people
excellent job, as usual.
All my experiences, including the latest visit have been superb. The staff are kind, honest and open in their conversations and explanations, and the service is exemplary! I have and will continue to recommend this automotive service station to friends and colleagues knowing they will be truly happy with the incredible attention shown to customer service and the knowledge and service given to their vehicle.
Very friendly and they know what they are doing. Good work! Thank you!
I brought my car in for two issues: to get it aligned and to try to get a starting issue figured out. They got the alignment done but weren't able to figure out the starting issue.
CBA was very honest and I'll go there again in the future!
You did an excellent job on my oil change. But you priced yourself right out of work with everything else that was needed according to the multipoint check. Kelly's bluebook says the cars only worth between 900 and $1300 and you have $2900 worth of things that need to be fixed that may or may not be essential I thank you for pointing out my brake pads which I have changed for $27.50. I'm retired on a fixed income and just can't afford to put that much money in 11-year-old car.
It's a great place that keeps your car running like new.
Have been going to these guys for years. Always first class customer service.
was well informed throughout the process. Much appreciated.
My truck is 33 years old, not easy to work on or find parts for. RT and Robert and the gentleman, I don't know his name, that does the actual work always take great care of me. I can't say enough good things about this shop.
I had my starter replaced and I believe one of the owners name RT provided wonderful customer service to a point that this will be my go to spot for maintenance issues in the near future. My car is back in good spirits thanks to the Christian Brothers.
Excellent customer service at a competitive price! Can't ask for more.
One of the few shops in town I trust.
The service level was most satisfactory. They were able to perform my repairs same day and offered to shuttle me home while the repairs were being completed. Prices are competitive with the dealerships for the repairs I had performed. I appreciated the thoroughness of the explanation of the repairs needed. I would go back to have additional work performed.
Phil & RT were both very helpful and courteous. They were able to take me on short notice without an appointment, and gave me detailed information on the work required as well as an accurate estimate. They are very professional and have great customer service.
Great staff & work. I will return.
Honest estimates, fair prices and the best customer service ever!
Excellent experience in all areas.
Just got car inspected.
Took care of my car while I took my kids to lunch. They made it quick knowing I had two babies and needed to get them home for a nap. They were considerate of my time. I don't often see that happen at auto shops. This and many other reasons have inspired me to not only come back but become a loyal customer for both my cars.
CBA had received a defective part so I had to bring my vehicle back in once a new part had been received.
I requested washer fluid be added however it wasn't done. I already had the washer fluid in the back of my car.
Always a pleasant experience.
They were courteous
Nice guys with great performance of maintenance.
Excellent customer service!!!
I love this place, but the prices are fairly high compared to other mechanic shops.
Great customer service and attentive to our needs
Honest, hard working people who give fair prices and won't do unnecessary work. Excellent service.
Excellent service by everyone in the office. Would go back for all services going forward.
Very friendly staff.
Work done timely.
Phil was great and explained all the issues with recommendations.
Their service was exceptionally, fast, educational, and friendly.
Everything was great.
Fantastic service, friendly staff! The wait was short and sweet too.
Excellent service. The staff was helpful and engaging. They kept me up to date on what was happening with my car, and also followed up after I got it back.
Very accommodating, explained everything thoroughly. Great attitude.
Staff very helpful and professional.
We brought the car in for an oil change and everyone was very positive and nice to work with.
Christian Brothers Automotive at Hebron was so helpful and kind! They explained to me what was wrong with my car, how to communicate with my insurance adjuster(s), and how they fixed my car. They were the best automotive group I've ever worked with! Thank you for all your help and looking out for me!
Though the customer service was excellent - getting an update about my vehicle every few hours is great - my car had to be towed back to CBA less than 48 hours after picking it up, and it still isn't starting properly. This is very frustrating after having spent $1,800 with them.
Everyone is super nice! And they don't try to talk you into unnecessary repairs. Quite the opposite. Very honest people.
Very friendly and efficient service. Everything was explained in detail. My car was ready on time.
Good customer service.
They are honest and fair
Courteous and friendly. Auto repaired promptly. Price seemed high.
Top notch service. Took care of me and got be back on the road the next day.
Not only did the shop get back to me but they got back to me about the item we discussed.
Very thorough in explanation of repairs, had done in time they promised, personable to clients.
They've been honest and have put in extra time and troubleshooting for my vehicle this summer.
The work was done in a speedy time and done correctly
Friendly helpful staff ... Provided a quote and let me k ow what was happening with my car
Friendly, courteous service. Took the time to explain the issues with my car and answer the questions I had, despite the hecticness of the holiday week.
Always friendly & polite with prompt quality service
Excellent service. Thoroughly checked out the issue before deciding on a solution.
Lied about parts cost. They used after market parts but charged me for original parts (disc brake). I found this out by calling Honda Dealer. After market disc break cost $100. Original disc break cost $198.
Christian Brother charged me $189 for the after market disc brake. They appeared to be very customer friendly but straight up lying. I also mentioned my radio is no longer working and they seemed very concerned and keep me informed. Then tell me it would cost $400 minimum to fix and they would like to fix it for me. To fix at Honda dealer is $150 and to buy another car radio and install cost $150.
They provided very good service and at a reasonable price
Fast and friendly. Maybe even nice.
Everyone is so accommodating and understanding.
Very good prices and friendly staff.
The staff is knowledgeable and helpful and treats everyone with respect.
The service was convenient and reasonably priced. The mechanic was well versed with the computer alignment for my car.
Friendly people who seem to tell you the truth.
I have found a place that truly believes in Christian principles and can trust the service techs working on my families vehicles to do my work in a perfect and timely fashion.
I trust Phil and RT to do the right thing and properly assess my auto needs.
I had a great experience. They were very helpful, kind, and very courteous.
Courteous, professional, honest, and timely.
Extremely professional & customer service oriented.
I've had several recent experiences and will be going back very soon for more work. I'm very impressed with the staff and their customer service. They seem very honest and transparent and seem to really care about doing quality work. I've never had a shop ask me to bring my car back to double-check the repairs to make sure nothing is leaking or no other issues after driving for a while. I'm very impressed.
They did not fix the problem the first time and it got worse. It will cost more to fix this time.
From the staff to maintenance, they are very friendly and willing to help you get great service.
The initial reason for the visit was a follow-up to an A/C repair made at the Round Grove Road location in November of 2015. The Hebron location performed this evaluation at no cost. I then elected to have the spark plugs changed.
Service technicians are absolutely fantastic!
It was a great experience RT, Kevin, Philip - all good people.
While getting my truck fixed and inspected was a long process, the boys there took good care of me all along the way.
It was good. RT was very helpful and courteous.
Professional, fast. They always work with the customer to recommend best possible repair advice.
I always have an A+ experience with the team at my local CB. Can't say enough great things about their service, honesty and quality of work.
They are always friendly. I feel the prices are good and the work is excellent.
Simple and quick and friendly.
Good service and great verbal information clean and quick.
The staff is very knowledgeable, kind, personable and as far as I can tell, honest. Which is big for a woman with little knowledge of car maintenance.
I am completely satisfied with the work and the courtesy of the staff.
Some of the nicest and most honest people I've ever had the pleasure of doing business with.
They were very friendly and through.
I believe they are honest and very accommodating.
RT is a rockstar! Very thorough in explaining my issues.
Good, quick service with a focus on customer service.
I have been customers for 3 years.
They diagnosed and fixed the problem correctly. They were prompt and communicated everything to me along the way.
Everyone is friendly, a very pleasant atmosphere and good quality of work.
I think their prices were overinflated and gave estimate of work that did not need to be done.
At Christian Brothers Automotive, we will never recommend work that we do not believe is needed. We actually have a three step process to review each recommendation. 1. The technician reviews the vehicle and makes recommendations based on his/her findings 2. The service advisor/manager will review the findings with the technician at the car. 3. If the customer would like, we have an open shop policy to review any of our recommendations with the customer at their car.
We take great care in delivering a great service at a fair price. We regularly review are prices against industry standards for automotive repair. In addition, we regularly shop our competitors within our market to ensure our pricing is in line. In completing these tasks, my experience has found us to be on the lower end of industry standards and very competitive in our local markets.
They did everything possible to make sure I understood the problems and my options.
The main office was nice and very relaxing.
The team at this shop is friendly, and explained everything to me in depth. They treated me with respect.
Customer service is outstanding.
Service was good and communication was great.
Everything was professional from repair quote to explanation of the repair being done.
The service and level of care I received was exceptional.
Extremely accurate in diagnostic and very timely repair.
Speedy service and excellent customer service.
Great customer service, you show you care for your customers. Love the Christian station & bible in lobby.
Nice but pricey.
We work hard to ensure our pricing is within market standards.
We survey our market several times a year, and often times when comparing apples to apples, we find ourselves priced on the lower end of the market.
RT and Phil did a great job of helping me. I feel I can call on them for any vehicle problem I have and they will get me in ASAP and get the job done!
Fast reliable service.
I feel I got shafted on motor replacement. The new motor was driven only 80 miles then overheated and blew head gasket. They claimed radiator failure which should have been fully tested before reinstalling radiator. I requested they clean and pressure test radiator before reinstalling, therefore how would that be possible to fail after only 80 miles. Cost me $3000.
We certainly are sympathetic to this customer's situation. We gave this customer three engine replacement options: remanufactured with a 3 year 100k parts and labor warranty, used with a 12 month 12k parts and labor warranty, or used with a 6 month part only warranty. The customer elected the 6 month part only warranty. When the vehicle left, the vehicle ran excellent with no leaks.
Several months later, we received a call from the customer advising they where sitting in traffic and the vehicle began to overheat. We immediately sent our shuttle to assist the customer.
When we arrived at the scene, we noticed the plastic radiator tank had split and would not hold any water. We agreed to have the vehicle towed as it was not driveable.
We took the customer back to our shop and their friend was going to wait at the vehicle for the tow truck. While we where at the shop arranging the tow truck and rental car with the customer, their friend came pulling up and had elected to drive the vehicle hot rather than wait on the tow. Driving the vehicle with no coolant damaged the head gaskets. Despite this being the case, we still offered to honor the part warranty on the engine. The customer elected not to repair the vehicle at that time.
Very courteous, knowledgeable, fair and above all honest. If something doesn't need service they'll tell you and not just perform the service anyway and charge you.
I like their honesty.
The staff is well mannered and polite. They did everything they said they were going to do and they did it rather quickly. The place is very clean inside, including the restroom. And the huge basket of fruit snacks in the lobby is awesome.
Every time we've been there, we've had good friendly service.
Everyone is extremely courteous and I feel very fair in their treatment of me and my car.
CB always does a solid job and I feel they will go out of their way to make things right.
WHEN THEY WORK ON YOUR AUTOMOBILE THEY DO IT RIGHT AND STAND BY THEIR WARRANTY!
They took care of problem the best they could.
Great service, friendly and informative staff, honest.
I trust that only the work that needs doing will be done, and done correctly.
They do good work and are very easy to work with.
Great service. Caring staff.
Very professional and honest.
Friendly, accurate service to help keep our car in great shape.
I liked the customer service.
Great customer service.
Attentive customer service, nice appearance.
The people there are very personable and do a good job!
Friendly and clean. I was not forced to fix things I am not ready to fix.
Awesome customer service, and good results.