I had a few issues. I brought my car in after I hit a very large pothole and it overheated. I was told that I blew a head gasket due to it over heating. I brought it in on a Monday and it was estimated to be ready by Friday. When dropping it off, the customer rep at the front desk stated to me "if you'd like we'll go ahead and change its oil if you want, since we'll already be under there." I said sure. Based on the way he phrased it, I inferred that the oil change was for free. The repair job was costing me $3700 as it was. Anyway, on Friday, after not having heard anything all week and it being the day it was supposed to be ready, I called and was informed that a delay in the shipping of one of the parts would cause it to not be ready until Monday. Ok, things happen. Monday comes along and they call and tell me they just discovered why the Car overheated in the first place which caused it to blow a head gasket -- the fan assembly in my radiator broke when I hit the pothole. He then informed me it would take a few more hours and would cost another $400 to fix. Of course I had to fix it, but it left me wondering if they were really about to give me back my vehicle without first fixing the source of the problem, only to then have it overheat and potentially blow another head gasket?!
So, immediately after getting my car back, I notice my back up camera is not working correctly.. it flickers and the image is reversed. This happens immediately after all the work they just did to it. So I brought it back and left it for a day so they could see if any wires were loose. When picking it up, I was told that not only could they not find any loose wires, but they couldn't get the camera to act up and it looked normal to them... which was funny because I couldn't get it to act RIGHT.. So I go and get in my vehicle to leave, put it in reverse, and the first thing I see is my camera flickering with the image reversed. This frustrated me like no other. It made me wonder if they even looked at it at all. How could they claim they couldn't even get it to do it once when it does it all the time. Anyway, so I'll bring my car to the dealer from now on.