Chevrolet Express 3500 Recall 10V096000
Heating and AC Control Knobs May Fracture and Spin on the Shaft
Heating & Air Conditioning, March 12, 2010
RepairPal Expert Overview
Our Quick Take:
The driver may not be able to control the heating and ventilation for the vehicle. If this happens when the defrost system is needed, visibility could be reduced, which could lead to a crash.
What Should You Do?
We at RepairPal have designated this a high priority recall; the driver may not be able to control the heating and ventilation for the vehicle. Please contact your GM dealer. They will check to see if your specific vehicle is affected and advise you on what to do next. Always have your vehicle identification number (VIN) handy when you call.
The heating and AC control knobs may fracture and spin on the control shafts. The driver may not be able to control the heating and ventilation for the vehicle. If this happens when the defrost system is needed, visibility could be reduced, which could lead to a crash. Dealers will replace all of the heating and AC control knobs free of charge. The recall began March 11, 2010. The GM recall number is 10012.
Original Recall from the NHTSA
Model Year(s): 2009, 2010
Manufacturer's Report Date: March 12, 2010
NHTSA CAMPAIGN ID Number: 10V096000
NHTSA Action Number: N/A
Component: VISIBILITY:DEFROSTER/DEFOGGER SYSTEM
Potential Number of Units Affected: 9,137
Summary: GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET EXPRESS AND GMC SAVANA VEHICLES FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103, "WINDSHIELD WIPING AND WASHING SYSTEMS." THESE VEHICLES WERE BUILT WITH HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) CONTROL KNOBS THAT MAY FRACTURE AND SPIN ON THE CONTROL SHAFT. THE DRIVER MAY NO LONGER BE ABLE TO CONTROL THE HEATING, COOLING, AND VENTILATION FOR THE VEHICLE.
Consequence: IF THIS CONDITION AFFECTS THE DEFROST SYSTEM WHEN IT IS REQUIRED, IT MAY DECREASE THE DRIVER'S VISIBILITY, AND COULD POSSIBLY RESULT IN A CRASH.
Remedy: DEALERS WILL REPLACE ALL HVAC CONTROL KNOBS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 11, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438 AND GMC AT 1-866-996-9463 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Notes: GM RECALL NO. 10012. OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV .
Recall data provided by the National Highway Traffic Safety Administration