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Charlie's Service & Muffler Shop

1901 N Main, Sunset, UT 84015 Map & directions

Call Now: (801) 769-0272

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About Charlie's Service & Muffler Shop

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
93
Technical Ability (?)
92
Tools & Equipment (?)
94
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Charlies Service and Muffler Shop opened it's doors in the Sunset community in 1984. It is a true family business with two of Charlie DuBose kids currently running the shop. Amanda is a service writer and Justin holds the roll of Manager and Technician. Justin has been working here for over 20 years, has 10 years of experience as a technician and is ASE Master Certified. Working together with Justin is a group of talented technicians who have over 68 years of combined experience. We were happy to see that this certified shop also does state emissions testing and vehicle inspections. For your convenience their A+ facility offers early bird/after hours drop off, shuttle service and free WiFi.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

Service & Repair

Customer Reviews 18 verified reviews (21 total)

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Charlie's Service & Muffler Shop
Verified Customer
February 26, 2013

I really appreciated the time they took to look the car over with me and also fixing over minor items. Great people with a great work ethic.

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Charlie's Service & Muffler Shop
Verified Customer
February 25, 2013

Servce was good and friendly. Work was perfect.

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Charlie's Service & Muffler Shop
Verified Customer
February 23, 2013

Excellent service. Very informative. I was really impressed. I definitely will recommend to friends and family.

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Charlie's Service & Muffler Shop
Verified Customer
February 15, 2013

They are honest and not condscending to women.

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Charlie's Service & Muffler Shop
Verified Customer
February 15, 2013

When I moved here 13 years ago I went to Charlie's on a coworkers suggestion. I have not gone to another service shop since. Customer Service, Pricing, Skill of mechanics are all outstanding. I can't think of a single negative thing to say about them.

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Charlie's Service & Muffler Shop
Verified Customer
February 13, 2013

Friendly honest service.

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Charlie's Service & Muffler Shop
Verified Customer
February 06, 2013

If you want it done right the first time, only pay for what you need and get the best price, take your car to Charlie's Service.

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Charlie's Service & Muffler Shop
Verified Customer
February 06, 2013

I asked for a stock replacement muffler, but got one with a moderate amount of rumble to it. It's not too bad, so I'm not getting it replaced, but it wasn't exactly what I asked for. Otherwise, they were excellent!

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Charlie's Service & Muffler Shop
Verified Customer
February 01, 2013

Thanks!

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Charlie's Service & Muffler Shop
Verified Customer
February 01, 2013

Very helpful when I came back to ask questions.

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Charlie's Service & Muffler Shop
Verified Customer
January 22, 2013

The quality of the repair was below average, the costumer service was great and they were freindly but i ended up having to go back cause they didnt do the job the right way. And i had to go out of my way again so they could make the repair again, also it took way longer than the job should have taken according to the estimated time in the book for that job.

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Charlie's Service & Muffler Shop
Verified Customer
January 17, 2013

I get my oil changed at Charlie"s. They are very friendly, but besides a print out of service done I don't get any face time with a mechanic. Sometimes I feel that if somethig was wrong with my car during a check up it wouldn't be found because the real mechanic isnot looking it over.

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Charlie's Service & Muffler Shop
Verified Customer
January 14, 2013

They where very honest and did not pressure me into getting extra repairs done on my mustang. They even helped me look around for parts to make sure I got the best price possible.

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Charlie's Service & Muffler Shop
Verified Customer
January 08, 2013

Excellent service! Very satisfied with my repairs and definitely will take my vehicles back in the future!!

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Charlie's Service & Muffler Shop
Verified Customer
January 04, 2013

it is very hard to find a mechanic that I can trust. I have been a customer of Charlie's from way back when it was just a small garage. After getting divorced, Charlie was the only mechanic i could trust when it came to my car. He was an honest man, so sad he is not here with us anymore, but his reputation still lives on.

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Charlie's Service & Muffler Shop
Verified Customer
January 02, 2013

Great local shop, always friendly and helpful

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Charlie's Service & Muffler Shop
Verified Customer
December 31, 2012

It is a long walk from Sunset to my house in Clinton so one of the sweet office ladies was kind enough to give me a ride, Charlie's always takes care of their customers. Thanks for everything that you do!!

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Charlie's Service & Muffler Shop
Verified Customer
December 29, 2012

I have been using Charlies Service as my auto repair shop of choice for about 15 years. Charlie and Justin have worked on dozens of vehicles for me and have never done me wrong. I have referred them to many family members and friends who also trust them with their cars. Thanks, guys!

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Charlie's Service & Muffler Shop
January 13, 2011

This place is a scam!!!! I have taken two vehicles there on 2 different occasions and each time I was told the vehicle would be done within hours... More like days!!   My first vehicle I took in was a jeep with a license plate light problem... Easy fix you would think well 4 days and about 8 phone calls later I told them I was coming for my jeep regardless.. They then told me to give them one more day and they would get me a good deal on the price.. For the inconvenience I was reluctant at this point 5 days for a tag light even with a discount was absurd  But I gave in.. They did have it finished the next day with a meer discout.. And billed for 3 hours of electrical labor at 75$ an hour... 3 hours of work preformed takes these folks 5 days and to pay 225$ on a tag light that took 5 days to fix is just plain silly..  Now a year later I had my chevy suburban break down and had it towed to their shop with intension that mabey my prior experience was just a mishap... Wow was I wrong!  When I arrived they then told me the problem was the distributor that they had ordered one and it would be in around noon.. I then asked for an estimated time for completion (skeptical of my prior visit) the lady behid the desk said a few hours.. I then said in a shocked voice really so before the end of the day she said yes, that's when the guy that was going to be preforming the work spun around to add in yeah it will be done shortly even if I have to stay late to work on it. I was then relived that this experience was going alot smother. As the day grew longer and the time crept to 4:30pm with only 30 minutes to spare till they were closed and I still haven't heard from them I decided to call she then told me they brought the wrong part to the shop (not her fault but she still could have called and informed me as to the situation) She said they are still working on it I'll call you at 5.  Well as you can guess with their non awesome respect to their customers I never heard back from her and with it already being closed and no way of contacting them I called first thing in the morning and asked the progress of my truck she said there still working on it I'll go see how much longer and call you right back.. Well as you can guess hours went by with still no word. So I then called back and asked again  what's the status on my truck just to get a snappy reply of it's still going to be a few hours with no estimated time of completion.. I then again asked so I will be do by today right? She said yes today..  Well I still haven't got my truck and it's been over two day with an original estimated time of a few hours... Theses guys work at their own pace with no respect in mind for their customers the ones the keep their family ran and owned business afloat  poor poor service I highley discourage anyone from doing business with charlies service in sunset Utah 

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Charlie's Service & Muffler Shop
February 23, 2013

I had an air dog 200 that i bought from them and had it installed it looks way clean had it done with they said had a some problems (from air dog the pump its self) they helped me get it straight out they were very helpful had a stack put in and it looks really clean no problems very affordable really was happy with them will never take ir any were elsa thanks guys

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Charlie's Service & Muffler Shop
February 05, 2013

Amazing Service!! I took my Yukon in for a waterpump they had it Done Very quickly and for a Very fair price I Highly Recommend Justin and his Crew at Charlie's Service!

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Hours of Operation
Mon - Fri:8:00am to 6:00pm
Call Now:

(801) 769-0272

Auto Repair Experience

  1. Justin DuBose, Owner
  2. Established 1984
  3. 5 Auto Repair Mechanics on Staff
  4. 1 ASE Master Auto Technicians
  5. 68 Years of Car Repair Experience