John and Joe are great people and sincere in their work.
Outstanding service and definitely want to go back.
I needed a left headlight lamp. They initially quoted me $175. After examining the parts, they lowered the estimate to $75, and told me that my replacement lamp was less expensive.
A professional and reliable auto mechanic which thoroughly diagnosis the issue before recommending repairs.
Great place to go will be taking my vehicle there and also referring everyone to their shop.
John Pascal and the receptionist at the office were so courteous and handled it all with a big smile. Thank you and we will continue to work with Chapman Auto Repair! Thank you.
My car is broken beyond repair and they were able to pinpoint the problem.
I like the personal attention and atmosphere of the shop. Being treated respectfully.
I knew the moment I walked into Chapman Auto that this place was awesome! Trustworthy auto repair.
The car had to stay for a week while the company had to find a gem module not in production anymore. They kept me abreast of the situation, and it came back working perfect.
Excellent service and experience.
Very pleasant and the customer service is excellent. Very honest guys!
Overpriced. Pressure to perform repairs that were not necessary.
The repairs we completed when they were promised and at a fair price.
An AWESOME shop with great service!
Chapman Auto has always provided me with the upmost respect and courtesy as a customer. My repairs where timely and completed when promised.
Very straightforward business. A pleasant surprise.
Everyone was friendly, courteous, and thorough.
I just want to saw the shop is wonderful; very respectful. All the guys are very knowledgeable. They always let me know up front if I have questions that I need answered to the best of their ability. I just want to say I'm glad I came to your shop.
Allen was great!
I was happy with my experience.
Repairs were fine as always, but it took a very long time.
Counter person friendly. Had smog check done. In and out in a few minutes. Offered coffee while waiting. Good experience.
Blew out the cooling system and engine on my BMW roadster. They replaced the whole system in about 2 weeks and had the car good as new. Was definitely pleased with the work.
I had the smog check on the shop and it was done well. Thanks.
These guys are great! All of them! I will only go to Chapman Auto Repair from now on.
Used an oil change/wiper coupon and got a great deal! They didn't have time to wash the car, so I was given a car wash coupon. Thank you so much!
As always, a great experience with friendliest group. They know what they are doing! They go above and beyond.
I loved how I was taken care of. I was given a ride there and back.
I have been pleased with all three of my visits to Chapman Auto Repair.
Everyone is wonderful here. Great customer service!
Personable and friendly staff. Excellent customer service. Certified mechanics. Easy commute from my home.
The staff is very friendly and helpful!!
The person that took care of me was great! Great personal skills.
Great customer service!
The service was excellent, but overpriced.
Great customer service. Friendly.
Worst ever. I had brake problems and came back for the third time and tried to explain to Joseph. He would not listen to me about previous visits and he told the repair person to just turn the drums. I told him that's not the problem and he told me go to the waiting room. The car was way worse than before.
Great service, friendly staff, reasonable prices. Couldn't ask for more.
Everyone was very friendly. Service was efficient and my car got fixed.
Nice, personable, professional, everything you look for in an auto repair shop.
Great customer service, everything was explained to us. Pricing was reasonable. Will definitely be going back for repairs when needed.
After getting my oil changed for the 1st time at this shop, I was very impressed with the service I received. I was impressed with how friendly everyone was and the complimentary ride to and from my work. However, after driving my car home a realizing there was oil all over my engine I realized there was something significant wrong with the service I had been given. I was not able to drive my car for days in fear I may make the problem worse. I even had to have my car towed (at my expense. Luckily I have AAA) to the shop so they can figure out what was wrong with it. I was told that the oil filter was not put on correctly thus making the oil splatter all over the engine. I guess I don't understand how a shop who's been around in business for a long time and I'm sure you've done many oil changes can make this significant of a mistake. This was a great inconvenience for me. I was without a car for 5 days. Therefore, I won't take my car back in fear of something like this happening again.
Friendly atmosphere. Trustworthy advice.
Friendly and efficient
They were quick and the price was very reasonable.
I needed a lot of work done on my (2003 KIA Sorento Ex) I Had many parts replaced. Including a Timing Belt Kit a Radiator w/ Water pump and Valve Cover seals just for a starter. The Mechanics were great and did a real fine job. They even found serious mistakes from previous Mechanics "From another Dealership" and made the corrections. Joseph, (The Service Supervisor) handled the entire job from start to finish. I also found the Mechanics to be very experienced in what they do. This was the second time I used Chapman Auto Repair to have work done. In both cases I was very satisfied and happy with their work. One thing I that I liked, is that they send you Photos of the Bad parts that need to be replaced....Via the Internet... That's a great feature. I will be back should I ever need any other work done.... J Almeida Jr.
It was awesome!
A+++ friendly and quick! With shuttle service!
These guys are great! I brought my car in for a new headlight and I was out of there in less than 20 minutes.
Great first time
Had quick, friendly service. Fixed just what I needed and recommended other repairs for a later date.
I am satisfied with the work done but dissatisfied with the cost of your labor. Your labor charges are not that much less than what the dealership charges despite your advertising to the contrary.
professional & courteous
Very friendly. Good work
Everyone is always pleasant and takes the time to explain the work/cost, etc. There was a small misunderstanding about one issue which will be taken care of in the future. They also provide transportation to and from one's home which is a nice feature.
I had a wonderful experience. The staff was extremely accommodating and helpful. Answered any and all my questions and they never once made me feel like they were too busy to talk to me.
The service was prompt, and they did a great job explaining the necessary repairs. They servicemen were very polite, and made me feel comfortable with their recommendations.
I always enjoy bringing my car to you guys, prompt and great service
Service is SUPREME
Very pleased with the personnel and service, work was completed as promised and left with a sense of trust! Definitely will be back!
Work was done in a friendly and timely manner.
Super friendly, super accommodating! Work was just as promised and done on time. Thanks guys!
Great customer service, open and transparent communication.
very helpful and friendly
Excellent work, professional mechanics and great service writers
No complaints whatsoever
Good people and a feeling of trust.
Very nice and friendly
Great visit. Friendly folks who have made sure I'm well taken care of every visit.
Excellent service! Very positive and honest!
Very helpful and friendly, fast work.
Chapman Auto repair always gives us an exemplary experience. They are respectful of our time and resources, and give great advice to this newlywed couple for keeping our car running!
Friendly and professional staff.
Took in my 90 Ford truck for air conditioning and power Window problem which they fixed however now my door lock doesn't Work and my batteries were jumped started and charged up but they never cleaned or checked the terminals and when asked the service guy said the mechanic only does what's on the service order. Not the answer I was hoping for. So now my door lock doesn't work and I have to make another trip. My bill was huge . l do like their pickup and delivery and the truck was cleaned and washed.
They were extremely helpful.
They found other problems and fixed them.
John & his team were extremely helpful and courteous.
I appreciated the loaner vehicle. Helps to not worry about rushing the work and it gives time to the master technicians to properly diagnose and fix any issues.
They always fix the problems on the first visit, unlike the dealerships.
The staff was really nice and seemed genuinely concerned and interested in you as a customer.
Very good customer service.
Excellent customer service and quick assistance.
Nice guys, honest service!
Currently still having difficulties, but I believe they will be properly resolved.
Nice people to deal with. They are honest.
You guys have the best service and more importantly a clear honesty about your approach to me, my wife and our cars.
Fabulous service ALL around!!
You treat customers right.
I had no problem with them, they fixed my issue and didn't try to get more out of me..good guys.
Courteous service and explanation of service and charges.
The smog check price was very high and I was charged full price even when I failed due to a small oil showing on 2 hoses. No free retest was offered unless I let them fix my truck with parts that didn't need replacing. I think they lied to me about the parts that needed to be replaced and the availability of the parts that needed to be replaced.
Can't really just a place by one visit but overall, they were good.
Everyone is incredibly kind and knowledgeable. Being a woman, I need to feel I am being treated fairly when I go to auto repair shops.
Every one was very nice from the beginning starting with the first phone call I made to them!
They are friendly.
I was happy with the quick and thoroughness of my vehicle issues. Didn't score a 9 because it was a little expensive than other repair shops around.
They are good and convenient.
I think they are overpriced.
I have recommended this shop to Family and CoWorkers.
Repairs were done well, Timely Service, Friendly, Loaner Car, Good Communication.
Provided outstanding customer service. (Best customer services I've had in years!!) Very friendly and did a great job.
All of the personnel are friendly, kind, and professional to every customer who walks through the door. And, the service is top notch.
Great customer service.
They are friendly.
Excellent customer service and good work.
These guys are awesome. They stay in constant contact with you, keeping you informed of recommended repairs.
The employees were personable and very helpful, and included extra services that I was not expecting.
Overall whole service, and what has been good work so far. Despite not being able to bring your own new parts, other whole services are provided. Loaners, etc.
Customer service is great but prices can be better.
This was my first time there and great customer service and I'll just have to see how the car runs.
They are very thorough.
They do their job well. I have never been disappointed.
Great service and fast.
Friendly service in a timely manner.
Correct service for what the car was in for.
The service was exceptional.
Great customer service, incredibly fast repairs. They provide rental car/ride home and car wash.
The job is very well done and they make sure to take care of every detail from rental cars, to drop off/pick up service.
It was not clear to me that the estimate of services would increase ten fold.
Excellent customer service and communication. Work done well and efficiently.
They are honest, flexible, quick, they do good work, and they have awesome customer service!
You guys are very helpful and honest in your recommendations and guidance. It's a pleasant experience, and I feel like you actually care about me understanding my car and the issues with it.
I'm very satisfied with the excellent service.
Don is very pleased with the results. Customer Service and friendliness was excellent. Communication for ongoing needs was good. If not cost prohibitive, we would gladly make referrals to the shop. Hourly labor rate is high, but you get what you pay for.
I thought they were kind of expensive.
Their prices are very reasonable and they are very accommodating. I have 2 CRVs and they have my business.
I always get good service.
This is the only shop that provides free rental car service for 3 days if needed (non-high end car dealers), most repairs are lifetime warranty, very personal service and they don't push services you don't need.
Excellent service. I know they look everything and do not suggest unnecessary work like other places I have been. It's done right the first time.
I feel that the communication should be much better. We have been using you and spent a good deal of $ for service with good repair work so far.
The people are nice, I was offered a ride home w/out needing to ask. My work was done in a timely manner.
I paid $65 for an oil change. The first time I came I got it for $20 with a coupon. Surprised at how much it was even after being a returning customer. I can get the same service done for $30 anywhere else.
They were really down to earth and it felt like family was working on my car.
Their service is the best I have ever had from any shop anywhere. Their honesty shines through.
We have used your shop 3 times, while repairing/restoring our Chevy truck. Your staff are very friendly and knowledgeable.
After our last visit, we made a formal complaint to the GM about our service. The diagnosis was severely incorrect and work was not performed that was specifically validated at time of pickup.
I've had service done 3 times here and every time, my car has run perfectly afterwards.
Location, size of shop is on the small side
They told me I needed new tires but that was incorrect.
Great shop with wonderful HONEST people. They won't perform any work if you don't need it. So hard to find these days.
Always go there. They are nice people.
Very professional, friendly and knowledgeable.
The customer service was prompt.
Professional Service, honest work & on time.
They have done good work in the past, but I've gone in several times for the same symptom; they've always "fixed" it, at a huge cost; but it never goes away. the latest recommendation was for a new engine block.
They are very friendly and try to make your experience very pleasant. All of the people there are very nice. My cars check engine light was on and they did a diagnostic test for $87 which is very reasonable.
They were very good, good communication and quick repair. They seem to really care.
Excellent, professional, reliable work. Done very quickly.
Everyone was nice, and welcoming.
I have been bringing my car to them for over 10 years now and they always do a wonderful job maintaining or repairing it when needed. My car now has over 300,000 miles on it and is still going strong.
Staff was very help and courteous.
The staff is friendly. My car was ready in the two hours they predicted.
Thus far the work I have received for both my vehicles has been outstanding.
I have overall had a good experience there.
The turn around time was very fast and friendly service.
Great service,honest, friendly people.
Not honest about charges.
They were very polite, very courteous and very customer focused.
They are very helpful and efficient. I was in there less than an hour. They also provided me lunch why I waited for my car to get done, the prices were fair.
Customer service was beyond exceptional. They made sure all the repairs was done properly and correctly.
I go in and sometimes have good results and sometimes get mixed results. Right now I'm getting mixed results.
They give their customers a comfortable couch to sit on and a loaner car if needed, they go the extra mile to get your business. The service writer will get his hands dirty if you ask him to. I did have to go back but it was for a different issue, and they fixed that without charging me.
Good customer service; very giving with perks. They provided tow service for one of the jobs done on my car.
I have used their services for years and have referred people there who have been as happy as I was, and they have forwarded that referral to other people, and I know this to be a fact. They are also participants in the Orange Chamber of Commerce, which I am also a member. They do good work, their warranties are good. Most of the time they fix things correctly the first time. One time they did not repair what was actually broken. I took my car back in and they corrected the error without charging me. They are not cheap, but the service is worth what they charge.
Good customer service; they had a free shuttle service. They were friendly.
They are extremely friendly, easy to work with and all around they are good people.
I have been going to them for a while. The mechanics I usually go to are no longer there, they are no longer focused on making their customers happy. They focus more on making money now.
They're extremely knowledgeable and friendly.
The service that we received was good and they were courteous.
They seem like they did what they said they were going to do when they said they were going to do it. The price was excessively high, they just replaced a hose and put some coolant in, but the labor was about $180.00. I'm not rich living paycheck to paycheck. The service was good and the people were pleasant.
They did excellent work! They were clear about what they were doing, they even sent me a video. Their prices were reasonable and they got a lot done in one day!
They have friendly service, fair prices and they offer a good value for the money.
Everyone was nice there and had really great service. They were just highly expensive. A little more then I expected.
It was good. The service was great, the quality was good. I have no complaints, everything was perfect.
I like their work. I had cask in the car and they gave back the cash I forgot was there. They prevented it possibly being taken at their shop and at the car wash, they're honest. The work is good and I feel they're fair, my car works.
I like the quality of the service and their accuracy with the repairs. Meaning not having to come back a second time.
They were honest, upfront about the repair. I had a remanufactured engine put in. They also found a couple other things wrong, and they fixed the problem. They were looking out for me, they were upfront with me, they had my best interest. When I walked in the shop, the people were friendly and very understanding. The mechanic who worked on my car was very professional, explained everything to me. When I picked up my car everything was done as promised. I would say I would recommend them for any kind of engine work. They did a great job with all my needs.
They are really nice and I like them. The service is good and the customer service is good.
I appreciate the work they do.