Chapman Auto Repair

ken@chapmanautorepair.com
✓ RepairPal Certified
807 W Chapman Ave
Orange, CA 92868 USA
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CLOSED NOW
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8:00am to 5:00pm
CLOSED NOW
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7:00am to 6:00pm
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8:00am to 5:00pm
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7:00am to 6:00pm
Su
Closed
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7:00am to 6:00pm
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7:00am to 6:00pm
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7:00am to 6:00pm
Call now:
(714) 786-6249
127 Verified Reviews

Auto Repair Experience

  • Ken Scholl, Owner
  • Established 2005
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 78 Years of Car Repair Experience
Scorecard

Chapman Auto Repair was established in 2005 and has been providing Orange and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of experienced, well trained, and ASE Certified technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “helpful”, “friendly”, “professional”, “courteous”, and “knowledgeable”. A Local shuttle service, rental & loaner cars, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are available for your convenience.

Details

Auto Repair Experience

  • Ken Scholl, Owner
  • Established 2005
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 78 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass

Amenities

  • Car Pickup/Dropoff
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • Bosch Service Network
  • NAPA
  • iATN

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Message from the Shop

The auto repair professionals at Chapman Auto Repair of Orange, CA have been faithfully serving the Orange,CA, Tustin, CA, Anaheim, CA and Santa Ana,CA areas since 2005. We specialize in servicing nearly all brands of vehicle including Honda, Toyota, Acura, Lexus, Chevrolet, Ford and many more!

We offer complete automotive solutions at great prices. From basic oil changes to transmission replacements, to in house front end alignments, factory scheduled maintenance services, we can do it all. Domestic, Asian and European vehicle lines are all handled daily.

Reviews

Overall Rating

127 Verified Reviews

Customer Reviews

by Verified Customer July 09, 2016

I always enjoy bringing my car to you guys, prompt and great service

by July 09, 2016

The service was prompt, and they did a great job explaining the necessary repairs. They servicemen were very polite, and made me feel comfortable with their recommendations.

by Verified Customer July 06, 2016

Great customer service, open and transparent communication.

by Verified Customer July 05, 2016

Excellent work, professional mechanics and great service writers

by Verified Customer July 05, 2016

very helpful and friendly

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by Verified Customer June 30, 2016

No complaints whatsoever

by Verified Customer June 29, 2016

Good people and a feeling of trust.

by Verified Customer June 28, 2016

Very nice and friendly

by Verified Customer May 14, 2016

Great visit. Friendly folks who have made sure I'm well taken care of every visit.

by Verified Customer May 14, 2016

Excellent service! Very positive and honest!

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by Verified Customer May 12, 2016

I feel that what I actually was recommended and done was to their benefit not mine..

by Verified Customer May 11, 2016

Very helpful and friendly, fast work.

by Verified Customer May 10, 2016

Fast friendly

by Verified Customer May 09, 2016

Chapman Auto repair always gives us an exemplary experience. They are respectful of our time and resources, and give great advice to this newlywed couple for keeping our car running!

by Verified Customer May 09, 2016

Friendly and professional staff.

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by Verified Customer May 06, 2016

They were extremely helpful.

by Verified Customer May 06, 2016

Took in my 90 Ford truck for air conditioning and power Window problem which they fixed however now my door lock doesn't Work and my batteries were jumped started and charged up but they never cleaned or checked the terminals and when asked the service guy said the mechanic only does what's on the service order. Not the answer I was hoping for. So now my door lock doesn't work and I have to make another trip. My bill was huge . l do like their pickup and delivery and the truck was cleaned and washed.

by Verified Customer May 04, 2016

They found other problems and fixed them.

by Verified Customer May 04, 2016

John & his team were extremely helpful and courteous.

by Verified Customer May 02, 2016

I appreciated the loaner vehicle. Helps to not worry about rushing the work and it gives time to the master technicians to properly diagnose and fix any issues.

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by Verified Customer May 02, 2016

They always fix the problems on the first visit, unlike the dealerships.

by Verified Customer April 30, 2016

The prices are too high and they charge for services not provided

by Verified Customer April 06, 2016

The staff was really nice and seemed genuinely concerned and interested in you as a customer.

by Verified Customer April 06, 2016

Very good customer service.

by April 05, 2016

Excellent customer service and quick assistance.

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by Verified Customer April 05, 2016

Nice guys, honest service!

by Verified Customer April 05, 2016

Currently still having difficulties, but I believe they will be properly resolved.

by Verified Customer April 04, 2016

Nice people to deal with. They are honest.

by Verified Customer April 04, 2016

You guys have the best service and more importantly a clear honesty about your approach to me, my wife and our cars.

by Verified Customer April 02, 2016

Fabulous service ALL around!!

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by Verified Customer April 01, 2016

You treat customers right.

by Verified Customer March 31, 2016

I had no problem with them, they fixed my issue and didn't try to get more out of me..good guys.

by Verified Customer March 30, 2016

Courteous service and explanation of service and charges.

by Verified Customer March 28, 2016

The smog check price was very high and I was charged full price even when I failed due to a small oil showing on 2 hoses. No free retest was offered unless I let them fix my truck with parts that didn't need replacing. I think they lied to me about the parts that needed to be replaced and the availability of the parts that needed to be replaced.

by Verified Customer March 05, 2016

They're honest.

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by Verified Customer March 05, 2016

Can't really just a place by one visit but overall, they were good.

by Verified Customer March 04, 2016

Everyone is incredibly kind and knowledgeable. Being a woman, I need to feel I am being treated fairly when I go to auto repair shops.

by Verified Customer March 03, 2016

They are friendly.

by Verified Customer March 03, 2016

Every one was very nice from the beginning starting with the first phone call I made to them!

by Verified Customer March 01, 2016

They are good and convenient.

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by Verified Customer March 01, 2016

I was happy with the quick and thoroughness of my vehicle issues. Didn't score a 9 because it was a little expensive than other repair shops around.

by Verified Customer February 29, 2016

I think they are overpriced.

by Verified Customer February 27, 2016

I have recommended this shop to Family and CoWorkers.

by Verified Customer February 26, 2016

Repairs were done well, Timely Service, Friendly, Loaner Car, Good Communication.

by Verified Customer February 26, 2016

Provided outstanding customer service. (Best customer services I've had in years!!) Very friendly and did a great job.

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by February 26, 2016

All of the personnel are friendly, kind, and professional to every customer who walks through the door. And, the service is top notch.

by Verified Customer February 26, 2016

Great customer service.

by Verified Customer February 25, 2016

They are friendly.

by February 25, 2016

Excellent customer service and good work.

by Verified Customer February 24, 2016

These guys are awesome. They stay in constant contact with you, keeping you informed of recommended repairs.

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by Verified Customer February 24, 2016

The employees were personable and very helpful, and included extra services that I was not expecting.

by Verified Customer February 23, 2016

Overall whole service, and what has been good work so far. Despite not being able to bring your own new parts, other whole services are provided. Loaners, etc.

by Verified Customer February 23, 2016

They are very thorough.

by February 23, 2016

Customer service is great but prices can be better.

by February 23, 2016

This was my first time there and great customer service and I'll just have to see how the car runs.

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by Verified Customer January 30, 2016

They do their job well. I have never been disappointed.

by Verified Customer January 30, 2016

Great service and fast.

by Verified Customer January 29, 2016

Correct service for what the car was in for.

by January 29, 2016

Friendly service in a timely manner.

by January 28, 2016

Great customer service, incredibly fast repairs. They provide rental car/ride home and car wash.

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by Verified Customer January 28, 2016

The service was exceptional.

by Verified Customer January 27, 2016

The job is very well done and they make sure to take care of every detail from rental cars, to drop off/pick up service.

by January 27, 2016

It was not clear to me that the estimate of services would increase ten fold.

by Verified Customer January 26, 2016

They are honest, flexible, quick, they do good work, and they have awesome customer service!

by Verified Customer January 26, 2016

Excellent customer service and communication. Work done well and efficiently.

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by Verified Customer January 25, 2016

You guys are very helpful and honest in your recommendations and guidance. It's a pleasant experience, and I feel like you actually care about me understanding my car and the issues with it.

by Verified Customer January 23, 2016

I'm very satisfied with the excellent service.

by January 23, 2016

Good work.

by Verified Customer January 22, 2016

Don is very pleased with the results. Customer Service and friendliness was excellent. Communication for ongoing needs was good. If not cost prohibitive, we would gladly make referrals to the shop. Hourly labor rate is high, but you get what you pay for.

by January 19, 2016

I thought they were kind of expensive.

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by Verified Customer January 18, 2016

Trustworthy.

by Verified Customer January 16, 2016

Their prices are very reasonable and they are very accommodating. I have 2 CRVs and they have my business.

by Verified Customer January 16, 2016

I always get good service.

by Verified Customer January 15, 2016

This is the only shop that provides free rental car service for 3 days if needed (non-high end car dealers), most repairs are lifetime warranty, very personal service and they don't push services you don't need.

by Verified Customer January 14, 2016

Excellent service. I know they look everything and do not suggest unnecessary work like other places I have been. It's done right the first time.

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by Verified Customer January 13, 2016

I feel that the communication should be much better. We have been using you and spent a good deal of $ for service with good repair work so far.

by Verified Customer November 06, 2015

The people are nice, I was offered a ride home w/out needing to ask. My work was done in a timely manner.

by Verified Customer November 04, 2015

They were really down to earth and it felt like family was working on my car.

by Verified Customer November 04, 2015

I paid $65 for an oil change. The first time I came I got it for $20 with a coupon. Surprised at how much it was even after being a returning customer. I can get the same service done for $30 anywhere else.

by Verified Customer November 02, 2015

Their service is the best I have ever had from any shop anywhere. Their honesty shines through.

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by Verified Customer November 02, 2015

We have used your shop 3 times, while repairing/restoring our Chevy truck. Your staff are very friendly and knowledgeable.

by Verified Customer October 29, 2015

After our last visit, we made a formal complaint to the GM about our service. The diagnosis was severely incorrect and work was not performed that was specifically validated at time of pickup.

by Verified Customer October 28, 2015

I've had service done 3 times here and every time, my car has run perfectly afterwards.

by Verified Customer October 26, 2015

Location, size of shop is on the small side

by Verified Customer October 24, 2015

They told me I needed new tires but that was incorrect.

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by Verified Customer October 02, 2015

Great shop with wonderful HONEST people. They won't perform any work if you don't need it. So hard to find these days.

by Verified Customer October 01, 2015

Always go there. They are nice people.

by Verified Customer September 30, 2015

Very professional, friendly and knowledgeable.

by September 29, 2015

The customer service was prompt.

by Verified Customer September 28, 2015

Professional Service, honest work & on time.

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by September 28, 2015

Great service.

by Verified Customer September 28, 2015

They have done good work in the past, but I've gone in several times for the same symptom; they've always "fixed" it, at a huge cost; but it never goes away. the latest recommendation was for a new engine block.

by Verified Customer September 26, 2015

They are very friendly and try to make your experience very pleasant. All of the people there are very nice. My cars check engine light was on and they did a diagnostic test for $87 which is very reasonable.

by Verified Customer September 25, 2015

Excellent, professional, reliable work. Done very quickly.

by September 25, 2015

Everyone was nice, and welcoming.

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by Verified Customer September 25, 2015

I have been bringing my car to them for over 10 years now and they always do a wonderful job maintaining or repairing it when needed. My car now has over 300,000 miles on it and is still going strong.

by Verified Customer September 25, 2015

Staff was very help and courteous.

by September 25, 2015

They were very good, good communication and quick repair. They seem to really care.

by Verified Customer September 24, 2015

Thus far the work I have received for both my vehicles has been outstanding.

by September 24, 2015

The staff is friendly. My car was ready in the two hours they predicted.

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by Verified Customer September 23, 2015

I have overall had a good experience there.

by Verified Customer September 22, 2015

The turn around time was very fast and friendly service.

by Verified Customer September 22, 2015

Great service,honest, friendly people.

by September 21, 2015

Not honest about charges.

by Verified Customer March 23, 2015

They were very polite, very courteous and very customer focused.

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by Verified Customer March 22, 2015

They are very helpful and efficient. I was in there less than an hour. They also provided me lunch why I waited for my car to get done, the prices were fair.

by Verified Customer March 22, 2015

Customer service was beyond exceptional. They made sure all the repairs was done properly and correctly.

by Verified Customer March 22, 2015

I go in and sometimes have good results and sometimes get mixed results. Right now I'm getting mixed results.

by March 21, 2015

They give their customers a comfortable couch to sit on and a loaner car if needed, they go the extra mile to get your business. The service writer will get his hands dirty if you ask him to. I did have to go back but it was for a different issue, and they fixed that without charging me.

by March 20, 2015

Good customer service; very giving with perks. They provided tow service for one of the jobs done on my car.

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by Verified Customer March 20, 2015

I have used their services for years and have referred people there who have been as happy as I was, and they have forwarded that referral to other people, and I know this to be a fact. They are also participants in the Orange Chamber of Commerce, which I am also a member. They do good work, their warranties are good. Most of the time they fix things correctly the first time. One time they did not repair what was actually broken. I took my car back in and they corrected the error without charging me. They are not cheap, but the service is worth what they charge.

by Verified Customer March 19, 2015

They are extremely friendly, easy to work with and all around they are good people.

by Verified Customer March 19, 2015

Good customer service; they had a free shuttle service. They were friendly.

by March 19, 2015

I have been going to them for a while. The mechanics I usually go to are no longer there, they are no longer focused on making their customers happy. They focus more on making money now.

by Verified Customer March 19, 2015

They're extremely knowledgeable and friendly.

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by Verified Customer March 19, 2015

The service that we received was good and they were courteous.

by Verified Customer March 17, 2015

They seem like they did what they said they were going to do when they said they were going to do it. The price was excessively high, they just replaced a hose and put some coolant in, but the labor was about $180.00. I'm not rich living paycheck to paycheck. The service was good and the people were pleasant.

by Verified Customer March 16, 2015

They did excellent work! They were clear about what they were doing, they even sent me a video. Their prices were reasonable and they got a lot done in one day!

by Verified Customer March 16, 2015

They have friendly service, fair prices and they offer a good value for the money.

by Verified Customer March 16, 2015

Everyone was nice there and had really great service. They were just highly expensive. A little more then I expected.

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by Verified Customer March 15, 2015

I like their work. I had cask in the car and they gave back the cash I forgot was there. They prevented it possibly being taken at their shop and at the car wash, they're honest. The work is good and I feel they're fair, my car works.

by March 15, 2015

It was good. The service was great, the quality was good. I have no complaints, everything was perfect.

by Verified Customer March 13, 2015

I like the quality of the service and their accuracy with the repairs. Meaning not having to come back a second time.

by Verified Customer March 13, 2015

They were honest, upfront about the repair. I had a remanufactured engine put in. They also found a couple other things wrong, and they fixed the problem. They were looking out for me, they were upfront with me, they had my best interest. When I walked in the shop, the people were friendly and very understanding. The mechanic who worked on my car was very professional, explained everything to me. When I picked up my car everything was done as promised. I would say I would recommend them for any kind of engine work. They did a great job with all my needs.

by March 13, 2015

They are really nice and I like them. The service is good and the customer service is good.

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by Verified Customer March 13, 2015

I appreciate the work they do.

1 verified customer did not leave comments but provided this rating:
by Susan
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