» » » Chapman Auto Repair

Chapman Auto Repair

807 W Chapman Ave, Orange, CA 92868 Map & directions

Call Now: (714) 786-6249

See more real customer reviews

About Chapman Auto Repair

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
98
Technical Ability
100
Tools & Equipment
92
Customer Service
99
Customer Conveniences
36 months / 36,000 miles
Parts & Labor Warranty

Assessment Summary

Chapman Auto Repair was established in 2005 and has been providing Orange and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of experienced, well trained, and ASE Certified technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “helpful”, “friendly”, “professional”, “courteous”, and “knowledgeable”. A Local shuttle service, rental & loaner cars, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are available for your convenience.

Message from the Shop

The auto repair professionals at Chapman Auto Repair of Orange, CA have been faithfully serving the Orange,CA, Tustin, CA, Anaheim, CA and Santa Ana,CA areas since 2005. We specialize in servicing nearly all brands of vehicle including Honda, Toyota, Acura, Lexus, Chevrolet, Ford and many more!

We offer complete automotive solutions at great prices. From basic oil changes to transmission replacements, to in house front end alignments, factory scheduled maintenance services, we can do it all. Domestic, Asian and European vehicle lines are all handled daily.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Ram
Saab Saturn Scion
Smart Subaru Suzuki
Toyota Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Tire Sales/Repair
Transmission Repair Windshield/Glass

Amenities

Car Pickup/Dropoff Car Wash Child Friendly Coffee
Early Bird Dropoff Extended/Evening Hours Free Inspection Gas/Diesel
Heated Waiting Room Loaner Car Open Saturday Rental Car
Senior Discount Service Guarantee Shopping Nearby Shuttle
Store Towing Warranty Accepted Wireless Internet

Customer Reviews 22 verified reviews (23 total)

Sort by: Date | Helpful
Chapman Auto Repair
Verified Customer
March 23, 2015

They were very polite, very courteous and very customer focused.

Flag This
Chapman Auto Repair
Verified Customer
March 22, 2015

I go in and sometimes have good results and sometimes get mixed results. Right now I'm getting mixed results.

Flag This
Chapman Auto Repair
Verified Customer
March 22, 2015

Customer service was beyond exceptional. They made sure all the repairs was done properly and correctly.

Flag This
Chapman Auto Repair
Verified Customer
March 22, 2015

They are very helpful and efficient. I was in there less than an hour. They also provided me lunch why I waited for my car to get done, the prices were fair.

Flag This
Chapman Auto Repair
Verified Customer
March 20, 2015

They give their customers a comfortable couch to sit on and a loaner car if needed, they go the extra mile to get your business. The service writer will get his hands dirty if you ask him to. I did have to go back but it was for a different issue, and they fixed that without charging me.

Flag This
Chapman Auto Repair
Verified Customer
March 20, 2015

Good customer service; very giving with perks. They provided tow service for one of the jobs done on my car.

Flag This
Chapman Auto Repair
Verified Customer
March 19, 2015

I have been going to them for a while. The mechanics I usually go to are no longer there, they are no longer focused on making their customers happy. They focus more on making money now.

Flag This
Chapman Auto Repair
Verified Customer
March 19, 2015

They are extremely friendly, easy to work with and all around they are good people.

Flag This
Chapman Auto Repair
Verified Customer
March 19, 2015

Good customer service; they had a free shuttle service. They were friendly.

Flag This
Chapman Auto Repair
Verified Customer
March 19, 2015

I have used their services for years and have referred people there who have been as happy as I was, and they have forwarded that referral to other people, and I know this to be a fact. They are also participants in the Orange Chamber of Commerce, which I am also a member. They do good work, their warranties are good. Most of the time they fix things correctly the first time. One time they did not repair what was actually broken. I took my car back in and they corrected the error without charging me. They are not cheap, but the service is worth what they charge.

Flag This
Chapman Auto Repair
Verified Customer
March 18, 2015

The service that we received was good and they were courteous.

Flag This
Chapman Auto Repair
Verified Customer
March 18, 2015

They're extremely knowledgeable and friendly.

Flag This
Chapman Auto Repair
Verified Customer
March 17, 2015

They seem like they did what they said they were going to do when they said they were going to do it. The price was excessively high, they just replaced a hose and put some coolant in, but the labor was about $180.00. I'm not rich living paycheck to paycheck. The service was good and the people were pleasant.

Flag This
Chapman Auto Repair
Verified Customer
March 16, 2015

Everyone was nice there and had really great service. They were just highly expensive. A little more then I expected.

Flag This
Chapman Auto Repair
Verified Customer
March 16, 2015

They have friendly service, fair prices and they offer a good value for the money.

Flag This
Chapman Auto Repair
Verified Customer
March 16, 2015

They did excellent work! They were clear about what they were doing, they even sent me a video. Their prices were reasonable and they got a lot done in one day!

Flag This
Chapman Auto Repair
Verified Customer
March 15, 2015

I like their work. I had cask in the car and they gave back the cash I forgot was there. They prevented it possibly being taken at their shop and at the car wash, they're honest. The work is good and I feel they're fair, my car works.

Flag This
Chapman Auto Repair
Verified Customer
March 15, 2015

It was good. The service was great, the quality was good. I have no complaints, everything was perfect.

Flag This
Chapman Auto Repair
Verified Customer
March 13, 2015

I appreciate the work they do.

Flag This
Chapman Auto Repair
Verified Customer
March 13, 2015

They are really nice and I like them. The service is good and the customer service is good.

Flag This
Chapman Auto Repair
Verified Customer
March 13, 2015

They were honest, upfront about the repair. I had a remanufactured engine put in. They also found a couple other things wrong, and they fixed the problem. They were looking out for me, they were upfront with me, they had my best interest. When I walked in the shop, the people were friendly and very understanding. The mechanic who worked on my car was very professional, explained everything to me. When I picked up my car everything was done as promised. I would say I would recommend them for any kind of engine work. They did a great job with all my needs.

Flag This
Chapman Auto Repair
Verified Customer
March 13, 2015

I like the quality of the service and their accuracy with the repairs. Meaning not having to come back a second time.

Flag This
Chapman Auto Repair
February 17, 2010

I was very impressed with the professionalism and explanation of repairs I received. The work completed was timely and well done. The staff was friendly, knowledgeable, and concerned, not only about the care of my car but also my safety and well being in their recommendation of services needed/performed.

Flag This
Get Directions to Chapman Auto Repair
Get Directions
RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:00am to 6:00pm
Sat:8:00am to 5:00pm
Sun:CLOSED
Call Now:

(714) 786-6249

Auto Repair Experience

  1. Ken Scholl, Owner
  2. Established 2005
  3. 4 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 78 Years of Car Repair Experience