Alan is a very thorough and professional mechanic. He has done superior work on two of our vehicles over the past six months. He explains the issues, what the options are, and has even advised against repairing something which I thought was needed, but he felt was not necessary at the time. I've even noticed little touches where has had his mechanics tighten loose screws or fix a front license that was sadly dangling in peril due to owner neglect. Bottom line, I trust Alan's work ethic and his moral compass to do the right thing for his customers. I foresee he will continue to build customer loyalty under his current practices.