Center Heights Service

This shop is not RepairPal Certified. Learn more
3884 Warrensville Center Rd
Warrensville Heights, OH 44122
CLOSED NOW
W
7:30am to 5:30pm
CLOSED NOW
S
Closed
W
7:30am to 5:30pm
Su
Closed
Th
7:30am to 5:30pm
M
7:30am to 5:30pm
F
7:30am to 5:30pm
T
7:30am to 5:30pm
(216) 751-3387

This shop is not yet RepairPal Certified - Learn More

When taking your car to this shop, we recommend you take the time to:

  • Ask if their technicians are ASE-certified.
  • Request written estimates from multiple shops and compare them with the RepairPal estimator.
  • Verify that the shop you select is willing and able to clearly explain the work being performed.
  • Ask whether they warranty their repairs (and for how long).
×

Get an Estimate

Tell us a symptom, service or repair for your car
Get a car repair estimate:
Show Repair List »
Show Repair List »
Message from the Shop
AAA Approved and BBB Accredited. Serving the community since 1925.
Details

Specialties

  • Muffler & Exhaust
  • Oil Change & Lube
  • Service & Repair
  • Transmission Repair
  • Windshield/Glass

Amenities

  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

Customer Reviews

November 27, 2015

On November 24, 2015 I went to Center Heights Service Inc. 3884 Warrensville Center Road, to have tires changed over from all season radials to dedicated snow tires. I decided to use Center Heights Service based on reviews. My experience was totally opposite of what has been posted. I explained to the office receptionist (Danielle) the service I was requesting. She directed me to the technician (Marvin) who would be doing the work. I explained to Marvin I wanted to have the all season tires removed and snow tires mounted which I had brought to the station. I also requested that the full size spare was damaged and one of the all season tires being removed needed to be mounted on the spare. I explained to the technician (Marvin) which all season tire being removed from the car to be remounted as the spare.
I waited approximately 2.5 hours to have the work done. When I got home to store my all seasons away I noticed the spare had the wrong all season tire mounted. I immediately called Center Heights Service to make them aware. The office receptionist (Danielle) said to bring the tire back and they would take care of it. When I arrived with the tire, the technician (Marvin) told me he did what I asked him to do. I said it must have been a miscommunication but he insisted there wasn’t and wanted to continue arguing. I politely asked could he fix it the way I asked. He said he could but not right away. I said I understand they’re busy so I left the tires. The office receptionist (Danielle) said she would call when it was ready. I called approximately 4hrs later and the office receptionist (Danielle) said the tire wouldn’t be done that day. They had other cars to work on. I said okay I’ll check back the next day (November 25, 2015).
I called the following day and the office receptionist (Danielle) said the tire wasn’t done and they had other cars to work on. I asked to speak to Tom (the owner). Danielle put the technician Marvin on the phone. He proceeded to say “he did what I asked him to do” and wanted to argue. I asked if the work was going to be done and when? Marvin said yes in about an hour but it would cost more money. I asked to speak to Tom and Marvin told me “Tom was busy with other customers”. I told him I would wait and he continued to inform me “Tom was busy with other customers.” I informed him I was on my up to the station.
When I arrived at Center Heights Service station, I asked the office receptionist (Danielle) I wanted to speak with Tom (the owner). Tom came to the desk. I started to explain the problem and Tom cut me off and proceeded to tell me he was aware of the situation. He said “Marvin did what you asked him to do”. I told him that’s not true if so we wouldn’t be having the conversation. He continued to insist he did. Tom said that Danielle was going to write down my request but I told her not to. That isn’t true either. She directed me to Marvin to discuss my request.
I said the customer is always right and Marvin said, “The customer isn’t always right and that I need to admit when I’m wrong”. Tom said they would do the work but it would be a charge. They are not going to do it for free. I informed him they didn’t do what I ask. If there was going to be a charge, they should have told me the previous day instead of holding my tires another day. I informed Tom that I was disappointed that he would treat a customer in this manner. I refused to pay and took my tires.
I’m appalled and disappointed with the service I received at Center Heights Service station. They were unprofessional, dishonest, argumentative and inconsiderate of my time. They had plenty of opportunity to inform me there was going to be a charge and give me the opportunity to accept or deny services but they decided to linger for another day, before revealing there would be a charge.
I’m particularly disappointed in Tom the owner who was insensitive to the customer’s complaint and supported the way his employees interacted with the customer in a negative, unprofessional tone/manner. Tom’s response to me was as if he witnessed it all. Tom was not a witness to none of the initial interactions other than what was told to him by Danielle and Marvin. The only interaction Tom had was when Danielle asked him, who she should assign the job to mount the tires.
I paid $146.34 for the service. To be asked to pay extra for service that should have been done and be accused of trying to get free service is appalling. I don’t think it was worth losing a potential customer for such an issue that could and should have been handled totally different.

August 05, 2013

Center Heights Service is not the cheapest automobile mechanic around, but they are competent, reliable and extremely pleasant to deal with -- which even makes it less painful to pay the bill. They do good work, complete it when promised, explain the problem(s) in understandable language, answer all questions, show the work that is needed when the car is on the lift (if asked) -- all the things you want a repair shop to do. I've never had a problem with their work, but I am confident they'd make it right if there was one. Definitely recommend Center Heights Service.

September 14, 2009

Great place with real service

Nearest RepairPal Certified Shops

We certify only the best auto repair shops in Warrensville Heights.
High Quality Repair
Guaranteed Fair Prices
Current Expert Training
Real, Verified Reviews
Great Customer Service
Warranty on Repairs
Kia of Bedford
18180 Rockside Rd , Bedford
(855) 920-9697
Quick View
Kia of Bedford
18180 Rockside Rd , Bedford
92
OVERALL SCORE
RepairPal Certified shops pass a rigorous 42-point annual inspection by our master mechanics for quality work and fair prices.
CLOSED NOW
W
8:00am to 6:00pm
CLOSED NOW
S
8:00am to 1:00pm
W
8:00am to 6:00pm
Su
Closed
Th
8:00am to 6:00pm
M
8:00am to 6:00pm
F
8:00am to 6:00pm
T
8:00am to 6:00pm
All repairs are backed by a 12 months / 12,000 miles warranty.
Ganley Subaru of Bedford
123 Broadway Ave , Bedford
(844) 856-2590
Quick View
Ganley Subaru of Bedford
123 Broadway Ave , Bedford
92
OVERALL SCORE
RepairPal Certified shops pass a rigorous 42-point annual inspection by our master mechanics for quality work and fair prices.
CLOSED NOW
W
7:30am to 6:00pm
CLOSED NOW
S
7:30am to 5:00pm
W
7:30am to 6:00pm
Su
Closed
Th
7:30am to 9:00pm
M
7:30am to 6:00pm
F
7:30am to 6:00pm
T
7:30am to 6:00pm
All repairs are backed by a 12 months / Unlimited miles warranty.