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Catalina Automotive

16400 N Oracle Rd., Tucson, AZ 85739 Map & directions

Call Now: (520) 369-4432

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About Catalina Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability (?)
97
Tools & Equipment (?)
97
Customer Service (?)
95
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Catalina Automotive was established in 2003 by Randy Ford. Randy felt the industry was struggling with customer frustrations regarding pricing, performance, and integrity. Our review of this RepairPal Certified shop showed that Randy's commitment to providing reasonably priced, quality, customer friendly auto repair is well received by his customers. Our unbiased survey of their recent customers described this team as friendly, affordable, efficient, and professional. Not only has Randy invested in good customer service practices, this team works hard to stay up to date on the latest industry technologies by attending good quality ongoing training in order to help ensure that professional repairs and services are performed on your modern vehicle. These repairs can range from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. this work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mitsubishi Nissan
Oldsmobile Plymouth Pontiac
Porsche Ram Saab
Saturn Scion Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Diagnosis Oil Change & Lube
Scheduled Maintenance Service & Repair Timing Belts

Amenities

Early Bird Dropoff Shuttle Wireless Internet

Customer Reviews 25 verified reviews

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Catalina Automotive
Verified Customer
May 16, 2014

They are just friendly, efficient, and try to accommodate to your needs.

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Catalina Automotive
Verified Customer
May 04, 2014

They were very cordial, and got work done in a reasonable amount of time and I am satisfied.

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Catalina Automotive
Verified Customer
May 01, 2014

Always satisfied with the service there.

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Catalina Automotive
Verified Customer
April 28, 2014

Very good, and nice people. They are organized, very efficient.

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Catalina Automotive
Verified Customer
April 24, 2014

They have done several repairs for me, and everything came out fine. Very comfortable on having them work on my vehicle.

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Catalina Automotive
Verified Customer
April 24, 2014

They were friendly and my vehicle worked when they were done.

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Catalina Automotive
Verified Customer
April 12, 2014

They provide good customer service, and they listen to their customers. Competitive pricing.

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Catalina Automotive
Verified Customer
April 10, 2014

He did a good job. He did an excellent job. It would be a ten and I would recommend them to my friend.

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Catalina Automotive
Verified Customer
April 08, 2014

They did an outstanding job at a decent price.

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Catalina Automotive
Verified Customer
April 06, 2014

I have always got good service there and they are trustworthy. I just think they're reasonable and priced. Very trustworthy.

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Catalina Automotive
Verified Customer
April 05, 2014

I like the convenience of where it is, so close to where I live. I like the attitude and friendliness there. They are nice people, and I like going there. They make the customer feel welcome, not a sterile approach to the customer, but very personal.

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Catalina Automotive
Verified Customer
April 02, 2014

Johnathan and the mechanics keep my car running good. Totally available. They always give good service, service is good, they tell me what is wrong with my car. Their mechanics are a lot better than before.

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Catalina Automotive
Verified Customer
March 31, 2014

Friendly, prompt, excellent service. It's always correct and it is done on time.

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Catalina Automotive
Verified Customer
March 31, 2014

I think they are honest people and do good work.

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Catalina Automotive
Verified Customer
March 25, 2014

They do good work. They have nice personalities, and they are friendly. I would recommend them.

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Catalina Automotive
Verified Customer
March 22, 2014

I like the people there. They do good work.

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Catalina Automotive
Verified Customer
January 30, 2014

It is fast, friendly, and good price.

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Catalina Automotive
Verified Customer
January 26, 2014

Oil change, just fine, had no problems. I don't like to make appointments for an oil change.

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Catalina Automotive
Verified Customer
January 25, 2014

We have been extremely happy with their service. The charges are very affordable. The gentlemen there are extremely courteous.

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Catalina Automotive
Verified Customer
January 21, 2014

They are OK but just not too friendly.

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Catalina Automotive
Verified Customer
January 19, 2014

Good service, friendly.

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Catalina Automotive
Verified Customer
January 10, 2014

They do good work at a reasonable price, and it is hard to find a mechanic that you can trust. Every time I go in there they have always done an excellent job.

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Catalina Automotive
Verified Customer
January 04, 2014

They were very friendly and when they got done I told them they did a good job, the customer service was really good and the personal care and service to the vehicle were amazing.

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Catalina Automotive
Verified Customer
January 02, 2014

They're great, professional and do exactly what needs to be done without any problems.

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1 verified customer did not leave comments but provided this rating:

(1) by 1 verified reviewer
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:30pm
Sat:8:00am to 2:00pm
Sun:CLOSED
Call Now:

(520) 369-4432

Auto Repair Experience

  1. Randy Ford, Owner
  2. Established 2003
  3. 3 Auto Repair Mechanics on Staff
  4. 57 Years of Experience