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Cass Street Automotive

5165 Cass St, San Diego, CA 92109 Map & directions

(858) 207-4299

Call Now: (858) 207-4299

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About Cass Street Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
97
Technical Ability
93
Tools & Equipment
94
Customer Service
95
Customer Conveniences
24 months / 24,000 miles
Parts & Labor Warranty

Assessment Summary

Randy Begin is the owner and lead technician at Cass Street Automotive. He has shown us he has the ability to put his 30 years of experience to work for is customers by performing quality repairs and providing top notch customer service. To help accomplish this lofty goal, he has surrounded himself with the best employees possible. Randy and his crew are committed to ongoing training and ASE certifications. Tools and equipment are just as important and this shop has what it takes in this area as well. All work is confidently backed by a 2 year/24,000 mile warranty. Customer amenities include: Convenient location, local shuttle service, WiFi Internet access, and early bird vehicle drop off.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Subaru Suzuki
Toyota Volkswagen Volvo

Quality Affiliations

Specialties

Service & Repair

Amenities

Loaner Car Shuttle

Customer Reviews 26 verified reviews

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Cass Street Automotive
Verified Customer
September 21, 2012

Their work was fine, it just was not as convenient a location to take my car as I thought it would be. It's in the beach area - there is a lot of traffic, its hard to park, hard to get to, its just a difficult spot. They actually have another location in Hillcrest that we take our car to regularly. Its a further drive, but its an easier location to get to.

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Cass Street Automotive
Verified Customer
March 05, 2015

Their service always exceed my expectations. Feels good to know that my car is with honest hands.

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Cass Street Automotive
Verified Customer
February 17, 2015

Excellent service.

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Cass Street Automotive
Verified Customer
February 11, 2015

I like their Honesty!

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Cass Street Automotive
Verified Customer
January 12, 2015

Quick service.

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Cass Street Automotive
Verified Customer
January 12, 2015

Nice people, fast and great service.

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Cass Street Automotive
Verified Customer
January 09, 2015

Helpful, they made recommendations for services and provided time frames but were not pushy.

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Cass Street Automotive
Verified Customer
January 09, 2015

Cass Street Automotive was able to provide great service for an inexpensive rate. I gave an 8 instead of a 10 because my car was ready an hour, if not hours, before I was contacted to pick it up.

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Cass Street Automotive
Verified Customer
December 31, 2014

The service I receive every time I come to Cass is fast, effective, reasonably priced, and honest.

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Cass Street Automotive
Verified Customer
December 16, 2014

They have outstanding customer service, in an era when that seems to have been a lost art.

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Cass Street Automotive
Verified Customer
December 15, 2014

Really friendly service and staff. If someone asked me to recommend a place for their car, I would probably recommend here.

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Cass Street Automotive
Verified Customer
November 24, 2014

Good work and they stand by it.

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Cass Street Automotive
Verified Customer
August 05, 2014

I had an a/c leak and the mechanics not only diagnosed and fixed the problem, they took extra time to tie down parts of my intake that caused the problem in the first place.

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Cass Street Automotive
Verified Customer
June 25, 2014

This was the first and only time I used them. The work was for a very minor issue.(replacing a light bulb). However, they were courteous and handled the service in a very timely manner.

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Cass Street Automotive
Verified Customer
January 28, 2013

I was pleased overall with the experience I had.

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Cass Street Automotive
Verified Customer
January 22, 2013

Very speedy service even when I called last minute!

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Cass Street Automotive
Verified Customer
January 09, 2013

When I talked to the people that had to jump start my car they said it was a good place. They were friendly and everything went well.

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Cass Street Automotive
Verified Customer
December 17, 2012

The wait time was very reasonable and the staff was very informative and friendly.

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Cass Street Automotive
Verified Customer
November 20, 2012

Really nice people, and very helpful and knowledgeable

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Cass Street Automotive
Verified Customer
November 13, 2012

The scale should have been higher than a 10, I would have given them a 100.

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Cass Street Automotive
Verified Customer
October 25, 2012

Some of the repairs that they made, I had to go back, and they kept trying until they got it right and didn't charge me any extra. I feel like they are honest and competent. Nice, family business.

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Cass Street Automotive
Verified Customer
October 24, 2012

They did a very good job evaluating my car and repairing it.

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Cass Street Automotive
Verified Customer
October 08, 2012

Cass is great. They have a great location. They are always on time.

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Cass Street Automotive
Verified Customer
October 05, 2012

The turn-around was very quick.

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Cass Street Automotive
Verified Customer
September 07, 2012

All work done as agreed and done well.

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Cass Street Automotive
Verified Customer
August 30, 2012

The actual owner of the shop talked to me about the repairs and he was really friendly and that is definitely a plus.

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Hours of Operation
Mon - Fri:7:00am to 5:30pm
Call Now:

(858) 207-4299

Auto Repair Experience

  1. Randy Begin, Owner
  2. Established 2012
  3. 3 Auto Repair Mechanics on Staff
  4. 1 ASE Master Auto Technicians
  5. 44 Years of Car Repair Experience