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Carz R Us Auto Repair & Tires

10208 Smythe Ave, Machesney Park, IL 61115 Map & directions

Call Now: (815) 853-6050

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About Carz R Us Auto Repair & Tires

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
92
Tools & Equipment (?)
92
Customer Service (?)
93
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Carz R' us is a family owned and operated repair shop that focuses on providing honest and ethical auto service to the local community. This commitment was verified during our unbiased survey of their recent customers. This team received high marks and it's obvious they are loved and trusted by their customers. These professionals take the time to stay up to date with the latest technologies and industry trends by attending training classes on an ongoing basis. This training, coupled with great tools and computer diagnostic equipment make this RepairPal Certified shop capable of handling most of the repairs that roll in the door. They back their work with a 24-month / 24,000-mile warranty and offer customer friendly amenities like a local shuttle service, rental cars, early bird drop off, and clean comfortable waiting area with wireless Internet.

Message from the Shop

We are a family owned one-stop shop and can do almost anything except body work. We can do brakes, tires, engine rebuilds, suspension, exhaust, etc. Any make or model including Volvo, Suzuki, and Subaru, so now your only option isn't the dealer. We have a new shop with 10 bays for fast, efficient service.

Oil Service and Change:
FASTER than a Quick Lube and can do virtually any vehicle
Receive more value than what you pay for through our complimentary VEHICLE INSPECTION.
Leave feeling SAFE that a quality automotive technician checked your vehicle for safety items and preventative maintenance
Appointments in and out in 15 minutes
No appointment in and out in 15-30 minutes

Waiting Room Features:
* Free Wi-fi
* Text Message/email discounts
* Kids play area
* Awesome fish tank
* TV & Digital Signage with funny Carz R' Us commercials, educational material on your vehicle and how it works and other businesses that can great resources for our customers!!!

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Classic Car Repair/Restoration Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Car Pickup/Dropoff Child Friendly Coffee Early Bird Dropoff
Financing Free Estimates Gas/Diesel Heated Waiting Room
Military Discount Rental Car Senior Discount Service Guarantee
Shopping Nearby Shuttle Towing Warranty Accepted
Wireless Internet

Customer Reviews 25 verified reviews (26 total)

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Carz R Us Auto Repair & Tires
Verified Customer
February 11, 2014

They seemed to be a little higher on oil changes than other people.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 11:51

Hi Shirley,
We appreciate the feedback and we do our best to stay competitive with our oil change prices. Oil changes are really not a profitable job so we keep them at a low cost. One item to keep in mind is what oil is being used: we only use Mobil Oil. We have been offered cheaper oil, but do not want to sacrifice the quality of the oil for a slightly lower price.

We hope you will be back and appreciate your input as we take it very seriously.
Thank you

Carz R Us Auto Repair & Tires
Verified Customer
February 11, 2014

They fixed the problem. I have no complaints. They are a very friendly staff. They explain everything. I have had really good service with them.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:45

Thank you Robin and we look forward to servicing your vehicles in the future!

Carz R Us Auto Repair & Tires
Verified Customer
February 07, 2014

They have a great value for what they offer. The mechanics are well trained. They offer a budget plan or getting it fixed with the best parts so it will last longer. I really liked the choice because sometimes you do not have the money to spend on the best plan. They are really great. All employees treat you like they really appreciate your business and are glad you came there. I felt good about taking my truck there. It would have been much more if I had taken it to a dealership.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:46

Hi Chris,
Your words mean a great deal to us. All of our staff treat this as home and it is great to know that customers notice the effort all staff put in to this business. We are honored to work with you on your vehicles.

Carz R Us Auto Repair & Tires
Verified Customer
February 07, 2014

People are awesome and they go out of their way to save me money. I recommended them twice today to people. They do great work. They don't talk down to me and treat me like a real person which is important to me.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:47

Suzanne,
Thank you so much and we love working with you. Your business is greatly appreciated and we will continue to make it cost effective to maintain your vehicle.

Carz R Us Auto Repair & Tires
Verified Customer
February 03, 2014

They were friendly. I went in for an oil change and got done quickly. It was reasonable.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:47

Thank you Jack and any needs in the future let us know: we will handle them timely and with great value.

Carz R Us Auto Repair & Tires
Verified Customer
February 03, 2014

They're honest in diagnosing my problem and their ability to work with my financial situation. Friendly staff.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:48

Thank you Mark. We are pleased to hear "honest" as we truly look to approach customers as if it were our vehicle we were fixing.

Carz R Us Auto Repair & Tires
Verified Customer
January 31, 2014

They are very professional and get done very quickly. They gave me financing options. They got everything done, very professional. Very friendly.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:48

Thank you for the kind words Amy and we look forward to working with you for years to come.

Carz R Us Auto Repair & Tires
Verified Customer
January 30, 2014

Good service. Affordable cost.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:49

Thank you Matthew and we are glad you are satisfied with our work. Let us know if there is anything you need and we will handle it. Any feedback is always welcome.

Carz R Us Auto Repair & Tires
Verified Customer
January 29, 2014

They are reliable. They are knowledgeable and efficient.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:50

Thank you Mike and we are glad you are happy with our work!

Carz R Us Auto Repair & Tires
Verified Customer
January 29, 2014

I felt it was pricey but the service was great. The repairs cost more than somewhere else. Great customer service.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:51

Thank you for the feedback and we will agree that we are not the cheapest shop. We want to have the best value so we hope between the great customer service, great warranty and quality craftsmanship we accomplished that.

Carz R Us Auto Repair & Tires
Verified Customer
January 28, 2014

They were very friendly and helpful.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:51

Thank you Angela and we look forward to working with you in the future!

Carz R Us Auto Repair & Tires
Verified Customer
January 28, 2014

I am happy with their services there.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:52

Thank you Bob and please feel free to provide feedback to help us achieve a 5 star rating. Our goal is for you to have a great experience here at Carz R' Us.

Carz R Us Auto Repair & Tires
Verified Customer
January 20, 2014

They seem to be prompt with their service and they deal with the foreign model I have and they do a good job.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:53

Thank you Chris and it is nice to hear about the foreign vehicles as we do our best to be a diverse shop. We like to make your repairs convienent so you can go to one place for everything.

Carz R Us Auto Repair & Tires
Verified Customer
January 20, 2014

They are the best at what they do, their prices are reasonable and they do a good job.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:53

Thank you Art and you are the BEST!

Carz R Us Auto Repair & Tires
Verified Customer
January 16, 2014

They have good customer service, my car was done in a timely manner and I haven't had any problems with it since.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:53

Thank you for the feedback and we look forward to working with you again soon.

Carz R Us Auto Repair & Tires
Verified Customer
January 13, 2014

They do good work and explain good too. I had a bad situation and they worked on it until they figured it out.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:54

Thank you for the feedback Nick and the tough situations are when the true colors are seen. We appreciate your comments.

Carz R Us Auto Repair & Tires
Verified Customer
January 10, 2014

The services that I asked for was the work they completed. What they said the price would be is what they charged me. The price was fair. The work was done in a timely manner. The people were friendly.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:55

Thank you and we hope you will use our services again in the future.

Carz R Us Auto Repair & Tires
Verified Customer
January 09, 2014

I think they are wonderful. They did a good job, I wouldn't say perfect, for it to be perfect it would be free.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:55

Thanks Rob and free would be perfect so I can't disagree with you there. We look forward to servicing your vehicles in the future!

Carz R Us Auto Repair & Tires
Verified Customer
January 07, 2014

They do outstanding work at a fair price.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:55

Thanks Leroy and we appreciate your faith in our work!

Carz R Us Auto Repair & Tires
Verified Customer
January 03, 2014

They give very good service. On New Year's Eve my brakes went out and the tow truck towed me there. They fixed it in a couple of days at a reasonable price.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:56

Thank you and we do try to go above and beyond for our customers. It is nice to know it is appreciated. Sincerely,

Carz R Us Auto Repair & Tires
Verified Customer
January 02, 2014

I like their service. I have done service with them for years.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:56

Thanks Art and we will continue to take care of your vehicles for years to come!

Carz R Us Auto Repair & Tires
Verified Customer
January 02, 2014

They always provide me good service. I would recommend them.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 12:57

Thank you Jay and we will continue to provide that great service.

Carz R Us Auto Repair & Tires
August 04, 2014

I talked to Matt and scheduled my son's Jaguar to be serviced due to a rough idle problem and to install an alternator and belt for the car. When the car was in the shop, Matt had said they installed the belt and alternator but could not clear the code because the TPS sensor connector was missing. I brought in the connectors a week later since the connectors were hard to find and the mechanic installed the connector within an hour. I went to pick up the car, Matt said the alternator and belt was not installed but why was the bill over $300?! Dave the mechanic is a very good mechanic but it should not have cost that much since it only took 1 hour for the labor rewiring and the cost to hook up the car to the computer. It should not have cost more than $200! On top of that Matt was being rude and would not give me back my phone when he was talking to my husband. Didn't even say sorry. I would not recommend this shop to anybody.

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Reply from Carz R Us Auto Repair & Tires -  Carz R UsAugust 04, 2014 14:05

This is not all factual: we did not install the alternator as it was charging properly (a little over actually) so we recommended driving it for a week to see if it spiked at all before installing a part that was not bad. We also did not "take" the phone as it was handed to Matt multiple times to speak with the husband. There was nothing rude and only money saving suggestions were made. See all the other reviews and it will be clear this is not how we handle people. Hopefully the customer realizes we are trying to save them money and not rip them off.
As for the price on the other repairs it was very fair, especially on a Jaguar.

3 verified customers did not leave comments but provided these ratings:

(1) by Bob
(1) by 1 verified reviewer
(1) by 1 verified reviewer
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An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(815) 853-6050

Auto Repair Experience

  1. Matt Aukes, Owner
  2. Established 2009
  3. 2 Auto Repair Mechanics on Staff
  4. 45 Years of Car Repair Experience