Carz R' us is a family owned and operated repair shop that focuses on providing honest and ethical auto service to the local community. This commitment was verified during our unbiased survey of their recent customers. This team received high marks and it's obvious they are loved and trusted by their customers. These professionals take the time to stay up to date with the latest technologies and industry trends by attending training classes on an ongoing basis. This training, coupled with great tools and computer diagnostic equipment make this RepairPal Certified shop capable of handling most of the repairs that roll in the door. They back their work with a 24-month / 24,000-mile warranty and offer customer friendly amenities like a local shuttle service, rental cars, early bird drop off, and clean comfortable waiting area with wireless Internet.
Carz R Us Auto Repair & Tires
Machesney Park, IL 61115 USA
Auto Repair Experience
- Matt Aukes, Owner
- Established 2009
- 2 Auto Repair Mechanics on Staff
- 45 Years of Car Repair Experience
- Check Engine Light
- Classic Car Repair/Restoration
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Timing Belts
- Tire Sales/Repair
- Transmission Repair
- Car Pickup/Dropoff
- Child Friendly
- Early Bird Dropoff
- Free Estimates
- Free Multi-Point Safety Inspection
- Heated Waiting Room
- Loaner Car
- Military Discount
- Rental Car
- Senior Discount
- Service Guarantee
- Shopping Nearby
- Warranty Accepted
- Wireless Internet
Makes We Serve
- Land Rover
Very happy and the staff is focused on customer service. Price seemed a little high but it won't stop me from going.
I love the pick up and return service. With our busy lifestyle, this is a lifesaver :) That is the one reason we tried Carz R Us and why we are returning with all our vehicles.
Best experience I've ever had with a car repair shop!
I like the friendly service.
Great, honest service.
Very friendly and courteous. They take the time to help explain what was wrong with your vehicle. They are also aware of money concern by helping to suggested what really has to get fixed now and what needs to be on the radar for a future repair.
as expected they took good care on my wife Cindy!
timely and thorough.
I have been very happy with everyone at cars r us. You are so friendly and provide good advice. The rates are good as well.
Picked up the car and changed oil and checked the weatherstripping, all while I was at work.
The only thing is, the weatherstripping still has a gap in it. I meant to call about it, but haven't.
My oil was changed quickly and I appreciated the in-depth description and pictures of future repairs that were needed.
I appreciate the pick-up and drop off service for teachers. Thank you!
I got an oil change and a free air filter installed. great value!
Had oil change coupon with free wipers. Everything done in timely manner and they warned me about bad tires and sent me pictures to show me what they were seeing.
Prompt and efficient and kept me informed throughout the process.
you guys have always been great.
It took an hour for an oil change. Also, there was grease on the steering wheel, door handles and hood of the car.
Things are always explained well, and everyone is always extremely helpful.
They fixed the problem. I have no complaints. They are a very friendly staff. They explain everything. I have had really good service with them.
Thank you Robin and we look forward to servicing your vehicles in the future!
They seemed to be a little higher on oil changes than other people.
We appreciate the feedback and we do our best to stay competitive with our oil change prices. Oil changes are really not a profitable job so we keep them at a low cost. One item to keep in mind is what oil is being used: we only use Mobil Oil. We have been offered cheaper oil, but do not want to sacrifice the quality of the oil for a slightly lower price.
We hope you will be back and appreciate your input as we take it very seriously.
They have a great value for what they offer. The mechanics are well trained. They offer a budget plan or getting it fixed with the best parts so it will last longer. I really liked the choice because sometimes you do not have the money to spend on the best plan. They are really great. All employees treat you like they really appreciate your business and are glad you came there. I felt good about taking my truck there. It would have been much more if I had taken it to a dealership.
Your words mean a great deal to us. All of our staff treat this as home and it is great to know that customers notice the effort all staff put in to this business. We are honored to work with you on your vehicles.
People are awesome and they go out of their way to save me money. I recommended them twice today to people. They do great work. They don't talk down to me and treat me like a real person which is important to me.
Thank you so much and we love working with you. Your business is greatly appreciated and we will continue to make it cost effective to maintain your vehicle.
They're honest in diagnosing my problem and their ability to work with my financial situation. Friendly staff.
Thank you Mark. We are pleased to hear "honest" as we truly look to approach customers as if it were our vehicle we were fixing.
They were friendly. I went in for an oil change and got done quickly. It was reasonable.
Thank you Jack and any needs in the future let us know: we will handle them timely and with great value.
They are very professional and get done very quickly. They gave me financing options. They got everything done, very professional. Very friendly.
Thank you for the kind words Amy and we look forward to working with you for years to come.
Good service. Affordable cost.
Thank you Matthew and we are glad you are satisfied with our work. Let us know if there is anything you need and we will handle it. Any feedback is always welcome.
They are reliable. They are knowledgeable and efficient.
Thank you Mike and we are glad you are happy with our work!
I felt it was pricey but the service was great. The repairs cost more than somewhere else. Great customer service.
Thank you for the feedback and we will agree that we are not the cheapest shop. We want to have the best value so we hope between the great customer service, great warranty and quality craftsmanship we accomplished that.
They were very friendly and helpful.
Thank you Angela and we look forward to working with you in the future!
I am happy with their services there.
Thank you Bob and please feel free to provide feedback to help us achieve a 5 star rating. Our goal is for you to have a great experience here at Carz R' Us.
They are the best at what they do, their prices are reasonable and they do a good job.
Thank you Art and you are the BEST!
They seem to be prompt with their service and they deal with the foreign model I have and they do a good job.
Thank you Chris and it is nice to hear about the foreign vehicles as we do our best to be a diverse shop. We like to make your repairs convienent so you can go to one place for everything.
They have good customer service, my car was done in a timely manner and I haven't had any problems with it since.
Thank you for the feedback and we look forward to working with you again soon.
They do good work and explain good too. I had a bad situation and they worked on it until they figured it out.
Thank you for the feedback Nick and the tough situations are when the true colors are seen. We appreciate your comments.
The services that I asked for was the work they completed. What they said the price would be is what they charged me. The price was fair. The work was done in a timely manner. The people were friendly.
Thank you and we hope you will use our services again in the future.
I think they are wonderful. They did a good job, I wouldn't say perfect, for it to be perfect it would be free.
Thanks Rob and free would be perfect so I can't disagree with you there. We look forward to servicing your vehicles in the future!
They do outstanding work at a fair price.
Thanks Leroy and we appreciate your faith in our work!
They give very good service. On New Year's Eve my brakes went out and the tow truck towed me there. They fixed it in a couple of days at a reasonable price.
Thank you and we do try to go above and beyond for our customers. It is nice to know it is appreciated. Sincerely,
I like their service. I have done service with them for years.
Thanks Art and we will continue to take care of your vehicles for years to come!
They always provide me good service. I would recommend them.
Thank you Jay and we will continue to provide that great service.
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service