Carz R Us Auto Repair & Tires

✓ RepairPal Certified
10208 Smythe Ave
Machesney Park, IL 61115
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CLOSED NOW
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8:00am to 5:00pm
CLOSED NOW
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8:00am to 5:00pm
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8:00am to 5:00pm
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Closed
W
8:00am to 5:00pm
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Closed
Th
8:00am to 5:00pm
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8:00am to 5:00pm
Call now:
(815) 564-2654

Auto Repair Experience

  • Matt Aukes, Owner
  • Established 2009
  • 2 Auto Repair Mechanics on Staff
  • 45 Years of Car Repair Experience

Scorecard

Carz R' us is a family owned and operated repair shop that focuses on providing honest and ethical auto service to the local community. This commitment was verified during our unbiased survey of their recent customers. This team received high marks and it's obvious they are loved and trusted by their customers. These professionals take the time to stay up to date with the latest technologies and industry trends by attending training classes on an ongoing basis. This training, coupled with great tools and computer diagnostic equipment make this RepairPal Certified shop capable of handling most of the repairs that roll in the door. They back their work with a 24-month / 24,000-mile warranty and offer customer friendly amenities like a local shuttle service, rental cars, early bird drop off, and clean comfortable waiting area with wireless Internet.

Details

Auto Repair Experience

  • Matt Aukes, Owner
  • Established 2009
  • 2 Auto Repair Mechanics on Staff
  • 45 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Message from the Shop

We are a family owned one-stop shop and can do almost anything except body work. We can do brakes, tires, engine rebuilds, suspension, exhaust, etc. Any make or model including Volvo, Suzuki, and Subaru, so now your only option isn't the dealer. We have a new shop with 10 bays for fast, efficient service.

Oil Service and Change:
FASTER than a Quick Lube and can do virtually any vehicle
Receive more value than what you pay for through our complimentary VEHICLE INSPECTION.
Leave feeling SAFE that a quality automotive technician checked your vehicle for safety items and preventative maintenance
Appointments in and out in 15 minutes
No appointment in and out in 15-30 minutes

Waiting Room Features:
* Free Wi-fi
* Text Message/email discounts
* Kids play area
* Awesome fish tank
* TV & Digital Signage with funny Carz R' Us commercials, educational material on your vehicle and how it works and other businesses that can great resources for our customers!!!

ReviewsMap
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Overall Rating

25 Verified Reviews

Customer Reviews

Verified CustomerFebruary 11, 2014

They fixed the problem. I have no complaints. They are a very friendly staff. They explain everything. I have had really good service with them.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thank you Robin and we look forward to servicing your vehicles in the future!

Verified CustomerFebruary 11, 2014

They seemed to be a little higher on oil changes than other people.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Hi Shirley,
We appreciate the feedback and we do our best to stay competitive with our oil change prices. Oil changes are really not a profitable job so we keep them at a low cost. One item to keep in mind is what oil is being used: we only use Mobil Oil. We have been offered cheaper oil, but do not want to sacrifice the quality of the oil for a slightly lower price.

We hope you will be back and appreciate your input as we take it very seriously.
Thank you

Verified CustomerFebruary 07, 2014

They have a great value for what they offer. The mechanics are well trained. They offer a budget plan or getting it fixed with the best parts so it will last longer. I really liked the choice because sometimes you do not have the money to spend on the best plan. They are really great. All employees treat you like they really appreciate your business and are glad you came there. I felt good about taking my truck there. It would have been much more if I had taken it to a dealership.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Hi Chris,
Your words mean a great deal to us. All of our staff treat this as home and it is great to know that customers notice the effort all staff put in to this business. We are honored to work with you on your vehicles.

Verified CustomerFebruary 07, 2014

People are awesome and they go out of their way to save me money. I recommended them twice today to people. They do great work. They don't talk down to me and treat me like a real person which is important to me.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Suzanne,
Thank you so much and we love working with you. Your business is greatly appreciated and we will continue to make it cost effective to maintain your vehicle.

Verified CustomerFebruary 03, 2014

They're honest in diagnosing my problem and their ability to work with my financial situation. Friendly staff.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thank you Mark. We are pleased to hear "honest" as we truly look to approach customers as if it were our vehicle we were fixing.

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Verified CustomerFebruary 03, 2014

They were friendly. I went in for an oil change and got done quickly. It was reasonable.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thank you Jack and any needs in the future let us know: we will handle them timely and with great value.

Verified CustomerJanuary 31, 2014

They are very professional and get done very quickly. They gave me financing options. They got everything done, very professional. Very friendly.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thank you for the kind words Amy and we look forward to working with you for years to come.

Verified CustomerJanuary 30, 2014

Good service. Affordable cost.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thank you Matthew and we are glad you are satisfied with our work. Let us know if there is anything you need and we will handle it. Any feedback is always welcome.

Verified CustomerJanuary 29, 2014

They are reliable. They are knowledgeable and efficient.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thank you Mike and we are glad you are happy with our work!

January 29, 2014

I felt it was pricey but the service was great. The repairs cost more than somewhere else. Great customer service.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thank you for the feedback and we will agree that we are not the cheapest shop. We want to have the best value so we hope between the great customer service, great warranty and quality craftsmanship we accomplished that.

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Verified CustomerJanuary 28, 2014

They were very friendly and helpful.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thank you Angela and we look forward to working with you in the future!

Verified CustomerJanuary 28, 2014

I am happy with their services there.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thank you Bob and please feel free to provide feedback to help us achieve a 5 star rating. Our goal is for you to have a great experience here at Carz R' Us.

Verified CustomerJanuary 20, 2014

They are the best at what they do, their prices are reasonable and they do a good job.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thank you Art and you are the BEST!

Verified CustomerJanuary 20, 2014

They seem to be prompt with their service and they deal with the foreign model I have and they do a good job.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thank you Chris and it is nice to hear about the foreign vehicles as we do our best to be a diverse shop. We like to make your repairs convienent so you can go to one place for everything.

January 16, 2014

They have good customer service, my car was done in a timely manner and I haven't had any problems with it since.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thank you for the feedback and we look forward to working with you again soon.

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Verified CustomerJanuary 13, 2014

They do good work and explain good too. I had a bad situation and they worked on it until they figured it out.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thank you for the feedback Nick and the tough situations are when the true colors are seen. We appreciate your comments.

January 10, 2014

The services that I asked for was the work they completed. What they said the price would be is what they charged me. The price was fair. The work was done in a timely manner. The people were friendly.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thank you and we hope you will use our services again in the future.

Verified CustomerJanuary 09, 2014

I think they are wonderful. They did a good job, I wouldn't say perfect, for it to be perfect it would be free.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thanks Rob and free would be perfect so I can't disagree with you there. We look forward to servicing your vehicles in the future!

Verified CustomerJanuary 07, 2014

They do outstanding work at a fair price.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thanks Leroy and we appreciate your faith in our work!

January 03, 2014

They give very good service. On New Year's Eve my brakes went out and the tow truck towed me there. They fixed it in a couple of days at a reasonable price.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thank you and we do try to go above and beyond for our customers. It is nice to know it is appreciated. Sincerely,

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Verified CustomerJanuary 02, 2014

I like their service. I have done service with them for years.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thanks Art and we will continue to take care of your vehicles for years to come!

Verified CustomerJanuary 02, 2014

They always provide me good service. I would recommend them.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

Thank you Jay and we will continue to provide that great service.

November 04, 2015

I brought my car in for a coolest leak and they they told me that I have a bad radiator cap, and that I have a bad thermostat housing. I just had my thermostat housing replaced about a year ago and there was nothing wrong with it at all. I then tell them this and they proceeded to "change a gasket" and filled up my car with water. I'm literally leaving with the same problem I showed up with and they charged me $200. I will never come back and will make sure everyone knows how these crooks do business

September 29, 2015

Car went in for repair for a transmission issue. After 10 days and several phone calls I finally got my car back. In less than 6 weeks the issue came back. I took it back in and after another 7 days, including 2 missed due dates, they warrantied the part and the labor and told me they would not warranty either going forward. I was told if the problem happens again, contact tech-net and see if a shop outside of 25 miles from their location would warranty the work. They said it's not their fault if the part fails. Through the entire process I felt like they were taking their time and getting around to it when they felt like it. They would not have anyone work after hours, before hours, on the weekend or during breaks. They made no effort to make me feel that they valued me as a customer and didn't seem to care to have any repeat business from me. In the future, they may not want to try and take on jobs they are not experts in. They were obviously in over their head.

August 04, 2014

I talked to Matt and scheduled my son's Jaguar to be serviced due to a rough idle problem and to install an alternator and belt for the car. When the car was in the shop, Matt had said they installed the belt and alternator but could not clear the code because the TPS sensor connector was missing. I brought in the connectors a week later since the connectors were hard to find and the mechanic installed the connector within an hour. I went to pick up the car, Matt said the alternator and belt was not installed but why was the bill over $300?! Dave the mechanic is a very good mechanic but it should not have cost that much since it only took 1 hour for the labor rewiring and the cost to hook up the car to the computer. It should not have cost more than $200! On top of that Matt was being rude and would not give me back my phone when he was talking to my husband. Didn't even say sorry. I would not recommend this shop to anybody.

Reply from Carz R Us Auto Repair & Tires – Carz R UsAugust 04, 2014

This is not all factual: we did not install the alternator as it was charging properly (a little over actually) so we recommended driving it for a week to see if it spiked at all before installing a part that was not bad. We also did not "take" the phone as it was handed to Matt multiple times to speak with the husband. There was nothing rude and only money saving suggestions were made. See all the other reviews and it will be clear this is not how we handle people. Hopefully the customer realizes we are trying to save them money and not rip them off.
As for the price on the other repairs it was very fair, especially on a Jaguar.

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