Carz R Us Auto Repair & Tires

✓ RepairPal Certified
info@carzrus.net
10208 Smythe Ave
Machesney Park, IL 61115 USA
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CLOSED NOW
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8:00am to 5:00pm
CLOSED NOW
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8:00am to 5:00pm
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8:00am to 5:00pm
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8:00am to 5:00pm
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8:00am to 5:00pm
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Closed
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8:00am to 5:00pm
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Closed
Call now:
(815) 564-2654
42 Verified Reviews

Auto Repair Experience

  • Matt Aukes, Owner
  • Established 2009
  • 2 Auto Repair Mechanics on Staff
  • 45 Years of Car Repair Experience
RepairPal Scorecard

Carz R' us is a family owned and operated repair shop that focuses on providing honest and ethical auto service to the local community. This commitment was verified during our unbiased survey of their recent customers. This team received high marks and it's obvious they are loved and trusted by their customers. These professionals take the time to stay up to date with the latest technologies and industry trends by attending training classes on an ongoing basis. This training, coupled with great tools and computer diagnostic equipment make this RepairPal Certified shop capable of handling most of the repairs that roll in the door. They back their work with a 24-month / 24,000-mile warranty and offer customer friendly amenities like a local shuttle service, rental cars, early bird drop off, and clean comfortable waiting area with wireless Internet.

Details

Auto Repair Experience

  • Matt Aukes, Owner
  • Established 2009
  • 2 Auto Repair Mechanics on Staff
  • 45 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • TECH-NET
  • iATN

Message from the Shop

We are a family owned one-stop shop and can do almost anything except body work. We can do brakes, tires, engine rebuilds, suspension, exhaust, etc. Any make or model including Volvo, Suzuki, and Subaru, so now your only option isn't the dealer. We have a new shop with 10 bays for fast, efficient service.

Oil Service and Change:
FASTER than a Quick Lube and can do virtually any vehicle
Receive more value than what you pay for through our complimentary VEHICLE INSPECTION.
Leave feeling SAFE that a quality automotive technician checked your vehicle for safety items and preventative maintenance
Appointments in and out in 15 minutes
No appointment in and out in 15-30 minutes

Waiting Room Features:
* Free Wi-fi
* Text Message/email discounts
* Kids play area
* Awesome fish tank
* TV & Digital Signage with funny Carz R' Us commercials, educational material on your vehicle and how it works and other businesses that can great resources for our customers!!!

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

48 Verified Reviews
5 stars
(31)
4 stars
(16)
3 stars
(1)
2 stars
(0)
1 star
(0)
by - Verified Customer November 27, 2016

Good job.

by - Verified Customer November 06, 2016

I had my 2008 Jeep in because the tires were losing air pressure. The rims were wire brushed but I'm still losing air on the left front and right rear tires.

by - Verified Customer November 02, 2016

I really liked the service, especially picking up my car. My only complaint was that my tires were not filled and my car was not washed. I know it wasn't the service I paid for, but I thought they came with the oil change.

by - Verified Customer November 27, 2016

Excellent!

by - Verified Customer November 22, 2016

Great.

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by - Verified Customer November 13, 2016

Very happy and the staff is focused on customer service. Price seemed a little high but it won't stop me from going.

by - Verified Customer November 21, 2016

I love the pick up and return service. With our busy lifestyle, this is a lifesaver :) That is the one reason we tried Carz R Us and why we are returning with all our vehicles.

by - Verified Customer November 14, 2016

Best experience I've ever had with a car repair shop!

by - Verified Customer November 15, 2016

I like the friendly service.

by - Verified Customer September 29, 2016

Great, honest service.

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by - Verified Customer September 29, 2016

Very friendly and courteous. They take the time to help explain what was wrong with your vehicle. They are also aware of money concern by helping to suggested what really has to get fixed now and what needs to be on the radar for a future repair.

by - Verified Customer September 27, 2016

as expected they took good care on my wife Cindy!

by - Verified Customer September 26, 2016

timely and thorough.

by - Verified Customer September 22, 2016

I have been very happy with everyone at cars r us. You are so friendly and provide good advice. The rates are good as well.

by - Verified Customer September 22, 2016

Picked up the car and changed oil and checked the weatherstripping, all while I was at work.

The only thing is, the weatherstripping still has a gap in it. I meant to call about it, but haven't.

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by - Verified Customer September 21, 2016

My oil was changed quickly and I appreciated the in-depth description and pictures of future repairs that were needed.

by - Verified Customer September 20, 2016

I appreciate the pick-up and drop off service for teachers. Thank you!

by - Verified Customer September 09, 2016

very thorough.

by - Verified Customer September 09, 2016

I got an oil change and a free air filter installed. great value!

by - Verified Customer September 09, 2016

Had oil change coupon with free wipers. Everything done in timely manner and they warned me about bad tires and sent me pictures to show me what they were seeing.

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by - Verified Customer September 07, 2016

Prompt and efficient and kept me informed throughout the process.

by September 07, 2016

you guys have always been great.

by - Verified Customer September 06, 2016

It took an hour for an oil change. Also, there was grease on the steering wheel, door handles and hood of the car.

by - Verified Customer September 02, 2016

Excellent service!

by - Verified Customer September 01, 2016

Things are always explained well, and everyone is always extremely helpful.

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by - Verified Customer September 01, 2016

very efficient.

by - Verified Customer February 11, 2014

They fixed the problem. I have no complaints. They are a very friendly staff. They explain everything. I have had really good service with them.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thank you Robin and we look forward to servicing your vehicles in the future!

by - Verified Customer February 11, 2014

They seemed to be a little higher on oil changes than other people.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Hi Shirley,
We appreciate the feedback and we do our best to stay competitive with our oil change prices. Oil changes are really not a profitable job so we keep them at a low cost. One item to keep in mind is what oil is being used: we only use Mobil Oil. We have been offered cheaper oil, but do not want to sacrifice the quality of the oil for a slightly lower price.

We hope you will be back and appreciate your input as we take it very seriously.
Thank you

by - Verified Customer February 07, 2014

They have a great value for what they offer. The mechanics are well trained. They offer a budget plan or getting it fixed with the best parts so it will last longer. I really liked the choice because sometimes you do not have the money to spend on the best plan. They are really great. All employees treat you like they really appreciate your business and are glad you came there. I felt good about taking my truck there. It would have been much more if I had taken it to a dealership.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Hi Chris,
Your words mean a great deal to us. All of our staff treat this as home and it is great to know that customers notice the effort all staff put in to this business. We are honored to work with you on your vehicles.

by - Verified Customer February 07, 2014

People are awesome and they go out of their way to save me money. I recommended them twice today to people. They do great work. They don't talk down to me and treat me like a real person which is important to me.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Suzanne,
Thank you so much and we love working with you. Your business is greatly appreciated and we will continue to make it cost effective to maintain your vehicle.

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by - Verified Customer February 03, 2014

They're honest in diagnosing my problem and their ability to work with my financial situation. Friendly staff.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thank you Mark. We are pleased to hear "honest" as we truly look to approach customers as if it were our vehicle we were fixing.

by - Verified Customer February 03, 2014

They were friendly. I went in for an oil change and got done quickly. It was reasonable.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thank you Jack and any needs in the future let us know: we will handle them timely and with great value.

by - Verified Customer January 31, 2014

They are very professional and get done very quickly. They gave me financing options. They got everything done, very professional. Very friendly.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thank you for the kind words Amy and we look forward to working with you for years to come.

by - Verified Customer January 30, 2014

Good service. Affordable cost.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thank you Matthew and we are glad you are satisfied with our work. Let us know if there is anything you need and we will handle it. Any feedback is always welcome.

by - Verified Customer January 29, 2014

They are reliable. They are knowledgeable and efficient.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thank you Mike and we are glad you are happy with our work!

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by January 29, 2014

I felt it was pricey but the service was great. The repairs cost more than somewhere else. Great customer service.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thank you for the feedback and we will agree that we are not the cheapest shop. We want to have the best value so we hope between the great customer service, great warranty and quality craftsmanship we accomplished that.

by - Verified Customer January 28, 2014

They were very friendly and helpful.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thank you Angela and we look forward to working with you in the future!

by - Verified Customer January 28, 2014

I am happy with their services there.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thank you Bob and please feel free to provide feedback to help us achieve a 5 star rating. Our goal is for you to have a great experience here at Carz R' Us.

by - Verified Customer January 20, 2014

They are the best at what they do, their prices are reasonable and they do a good job.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thank you Art and you are the BEST!

by - Verified Customer January 20, 2014

They seem to be prompt with their service and they deal with the foreign model I have and they do a good job.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thank you Chris and it is nice to hear about the foreign vehicles as we do our best to be a diverse shop. We like to make your repairs convienent so you can go to one place for everything.

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by January 16, 2014

They have good customer service, my car was done in a timely manner and I haven't had any problems with it since.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thank you for the feedback and we look forward to working with you again soon.

by - Verified Customer January 13, 2014

They do good work and explain good too. I had a bad situation and they worked on it until they figured it out.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thank you for the feedback Nick and the tough situations are when the true colors are seen. We appreciate your comments.

by January 10, 2014

The services that I asked for was the work they completed. What they said the price would be is what they charged me. The price was fair. The work was done in a timely manner. The people were friendly.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thank you and we hope you will use our services again in the future.

by - Verified Customer January 09, 2014

I think they are wonderful. They did a good job, I wouldn't say perfect, for it to be perfect it would be free.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thanks Rob and free would be perfect so I can't disagree with you there. We look forward to servicing your vehicles in the future!

by - Verified Customer January 07, 2014

They do outstanding work at a fair price.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thanks Leroy and we appreciate your faith in our work!

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by January 03, 2014

They give very good service. On New Year's Eve my brakes went out and the tow truck towed me there. They fixed it in a couple of days at a reasonable price.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thank you and we do try to go above and beyond for our customers. It is nice to know it is appreciated. Sincerely,

by - Verified Customer January 02, 2014

I like their service. I have done service with them for years.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thanks Art and we will continue to take care of your vehicles for years to come!

by - Verified Customer January 02, 2014

They always provide me good service. I would recommend them.

Reply from Carz R Us Auto Repair & Tires – by Carz R Us August 04, 2014

Thank you Jay and we will continue to provide that great service.

3 verified customers did not leave comments but provided these ratings:
by Bob
by 1 verified reviewer
by 1 verified reviewer
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