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Carz R Us Auto Repair & Tires

10208 Smythe Ave, Machesney Park, IL 61115 Map & directions

Call Now: (815) 853-6050

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About Carz R Us Auto Repair & Tires

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
92
Tools & Equipment (?)
92
Customer Service (?)
93
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Carz R' us is a family owned and operated repair shop that focuses on providing honest and ethical auto service to the local community. This commitment was verified during our unbiased survey of their recent customers. This team received high marks and it's obvious they are loved and trusted by their customers. These professionals take the time to stay up to date with the latest technologies and industry trends by attending training classes on an ongoing basis. This training, coupled with great tools and computer diagnostic equipment make this RepairPal Certified shop capable of handling most of the repairs that roll in the door. They back their work with a 24-month / 24,000-mile warranty and offer customer friendly amenities like a local shuttle service, rental cars, early bird drop off, and clean comfortable waiting area with wireless Internet.

Message from the Shop

We are a family owned one-stop shop and can do almost anything except body work. We can do brakes, tires, engine rebuilds, suspension, exhaust, etc. Any make or model including Volvo, Suzuki, and Subaru, so now your only option isn't the dealer. We have a new shop with 10 bays for fast, efficient service.

Oil Service and Change:
FASTER than a Quick Lube and can do virtually any vehicle
Receive more value than what you pay for through our complimentary VEHICLE INSPECTION.
Leave feeling SAFE that a quality automotive technician checked your vehicle for safety items and preventative maintenance
Appointments in and out in 15 minutes
No appointment in and out in 15-30 minutes

Waiting Room Features:
* Free Wi-fi
* Text Message/email discounts
* Kids play area
* Awesome fish tank
* TV & Digital Signage with funny Carz R' Us commercials, educational material on your vehicle and how it works and other businesses that can great resources for our customers!!!

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Classic Car Repair/Restoration Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Car Pickup/Dropoff Child Friendly Coffee Early Bird Dropoff
Financing Free Estimates Gas/Diesel Heated Waiting Room
Military Discount Rental Car Senior Discount Service Guarantee
Shopping Nearby Shuttle Towing Warranty Accepted
Wireless Internet

Customer Reviews 25 verified reviews

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Carz R Us Auto Repair & Tires
Verified Customer
February 11, 2014

They fixed the problem. I have no complaints. They are a very friendly staff. They explain everything. I have had really good service with them.

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Carz R Us Auto Repair & Tires
Verified Customer
February 11, 2014

They seemed to be a little higher on oil changes than other people.

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Carz R Us Auto Repair & Tires
Verified Customer
February 07, 2014

People are awesome and they go out of their way to save me money. I recommended them twice today to people. They do great work. They don't talk down to me and treat me like a real person which is important to me.

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Carz R Us Auto Repair & Tires
Verified Customer
February 07, 2014

They have a great value for what they offer. The mechanics are well trained. They offer a budget plan or getting it fixed with the best parts so it will last longer. I really liked the choice because sometimes you do not have the money to spend on the best plan. They are really great. All employees treat you like they really appreciate your business and are glad you came there. I felt good about taking my truck there. It would have been much more if I had taken it to a dealership.

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Carz R Us Auto Repair & Tires
Verified Customer
February 03, 2014

They're honest in diagnosing my problem and their ability to work with my financial situation. Friendly staff.

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Carz R Us Auto Repair & Tires
Verified Customer
February 03, 2014

They were friendly. I went in for an oil change and got done quickly. It was reasonable.

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Carz R Us Auto Repair & Tires
Verified Customer
January 31, 2014

They are very professional and get done very quickly. They gave me financing options. They got everything done, very professional. Very friendly.

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Carz R Us Auto Repair & Tires
Verified Customer
January 30, 2014

Good service. Affordable cost.

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Carz R Us Auto Repair & Tires
Verified Customer
January 29, 2014

I felt it was pricey but the service was great. The repairs cost more than somewhere else. Great customer service.

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Carz R Us Auto Repair & Tires
Verified Customer
January 29, 2014

They are reliable. They are knowledgeable and efficient.

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Carz R Us Auto Repair & Tires
Verified Customer
January 28, 2014

I am happy with their services there.

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Carz R Us Auto Repair & Tires
Verified Customer
January 28, 2014

They were very friendly and helpful.

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Carz R Us Auto Repair & Tires
Verified Customer
January 20, 2014

They are the best at what they do, their prices are reasonable and they do a good job.

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Carz R Us Auto Repair & Tires
Verified Customer
January 20, 2014

They seem to be prompt with their service and they deal with the foreign model I have and they do a good job.

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Carz R Us Auto Repair & Tires
Verified Customer
January 16, 2014

They have good customer service, my car was done in a timely manner and I haven't had any problems with it since.

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Carz R Us Auto Repair & Tires
Verified Customer
January 13, 2014

They do good work and explain good too. I had a bad situation and they worked on it until they figured it out.

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Carz R Us Auto Repair & Tires
Verified Customer
January 10, 2014

The services that I asked for was the work they completed. What they said the price would be is what they charged me. The price was fair. The work was done in a timely manner. The people were friendly.

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Carz R Us Auto Repair & Tires
Verified Customer
January 09, 2014

I think they are wonderful. They did a good job, I wouldn't say perfect, for it to be perfect it would be free.

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Carz R Us Auto Repair & Tires
Verified Customer
January 07, 2014

They do outstanding work at a fair price.

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Carz R Us Auto Repair & Tires
Verified Customer
January 03, 2014

They give very good service. On New Year's Eve my brakes went out and the tow truck towed me there. They fixed it in a couple of days at a reasonable price.

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Carz R Us Auto Repair & Tires
Verified Customer
January 02, 2014

They always provide me good service. I would recommend them.

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Carz R Us Auto Repair & Tires
Verified Customer
January 02, 2014

I like their service. I have done service with them for years.

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3 verified customers did not leave comments but provided these ratings:

(1) by Bob
(1) by 1 verified reviewer
(1) by 1 verified reviewer
Get Directions to Carz R Us Auto Repair & Tires
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(815) 853-6050

Auto Repair Experience

  1. Matt Aukes, Owner
  2. Established 2009
  3. 2 Auto Repair Mechanics on Staff
  4. 45 Years of Car Repair Experience