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Carracino's Auto & Truck

720 Federal Ave, Kenilworth, NJ 07033 Map & directions

Call Now: (908) 364-5589

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About Carracino's Auto & Truck

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
90
Technical Ability
90
Tools & Equipment
92
Customer Service
94
Customer Conveniences
12 months / 12,000 miles
Parts & Labor Warranty

Assessment Summary

Carracino's Auto & Truck is a family owned and operated repair facility that has been serving the Kenilworth community since 2011. During this time, owner Joe Carracino has worked hard to establish his shop as a highly qualified, customer friendly place for you and your car or truck. Joe has invested in his staff by providing them with some of the best ongoing training available to make sure they are able to take care of your automotive service and repair needs. An investment has been made in some of the best automotive tools and computer diagnostic equipment needed to perform repairs ranging from simple service in repairs to more complex diagnostic issues. The work performed is backed by a 12-month / 12,000-mile warranty. For your convenience a local shuttle service, rental vehicles, Saturday hours, and wireless internet are available.

Message from the Shop

Carracino's Auto & Truck Service is a one stop auto shop. We do everything from basic maintenance to full motor rebuilds. Here at Carracino's we service all foreign, domestic and import vehicles including diesels. We have 3 Certified technicians in a state of the art 8000 squarefoot shop ready for your vehicle at anytime. We also tow and our services at can be reached 24/7 at 908 405 9543.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Service & Repair Timing Belts
Transmission Repair

Amenities

Coffee Free Estimates Heated Waiting Room Open Saturday
Open Weekends Parts/Accessories Towing Warranty Accepted
Wireless Internet

Customer Reviews 24 verified reviews (26 total)

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Carracino's Auto & Truck
Verified Customer
January 24, 2014

It was very bad weather, cold and snowing, and they took me right away. They were good to deal with. Service was good, it was timely and they got it done right away. I went in for something small.

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Carracino's Auto & Truck
Verified Customer
January 21, 2014

They handled the issue with professionalism, and informed me with updates. Everything was done in a timely manner, no complaints with the vehicle, everything was fixed. They're just courteous, and the amount was correct for the service and everything for the extent of the vehicle and repairs. It was not over priced.

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Carracino's Auto & Truck
Verified Customer
January 15, 2014

They did everything I needed done. They did a good job. Nice people, found everything that was wrong, nice place.

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Carracino's Auto & Truck
Verified Customer
January 08, 2014

They were very helpful, knowledgeable, and got the work done they said they would. Reasonably priced.

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Carracino's Auto & Truck
Verified Customer
January 07, 2014

I would recommend them. Their prices are pretty good. Cheaper than dealerships.

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Carracino's Auto & Truck
Verified Customer
December 24, 2013

They did a great job on the repair. They have great customer service.

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Carracino's Auto & Truck
Verified Customer
December 24, 2013

The service & quality was good, and prices were fair. The whole overall experience was excellent.

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Carracino's Auto & Truck
Verified Customer
December 19, 2013

They do a great job every time I go there. It's fast. Every time I go there my car is done in a day or two.

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Carracino's Auto & Truck
Verified Customer
December 19, 2013

Horrible customer service. Actually mis-diagnosed my car. My car was there for over a month and I paid five hundred dollars and that was not what was wrong with the car. They had horrible customer service, would have to harass them to get anything done. They weren't knowledgeable about the car. Another mechanic figured the problem out within six hours. They weren't qualified for what they did.

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Carracino's Auto & Truck
Verified Customer
December 16, 2013

The car is fine, I just got the car back. Since I have gotten it back everything is fine. If all is OK after driving a few months, my recommendation would be higher.

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Carracino's Auto & Truck
Verified Customer
December 11, 2013

They are very considerate, and reasonably priced. They know what they are doing, they let me be transported to my home while they are working on it. They're very dependable, and they say to call me and I trust them one hundred percent. I give their cards out to everybody and they are happy with them.

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Carracino's Auto & Truck
Verified Customer
December 03, 2013

They finished the job quickly and correctly. The only reason I would not give them a ten is because it is not close to my house.

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Carracino's Auto & Truck
Verified Customer
November 14, 2013

They are thorough. They are good and they are reasonable.

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Carracino's Auto & Truck
Verified Customer
October 29, 2013

They happen to be next door to where I work. It is convenient to where I was working. They do good work, and the labor was ok too. Nothing to expensive.

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Carracino's Auto & Truck
Verified Customer
October 09, 2013

I was very satisfied with the work they did for me. It was ten. I was satisfied with the job they did.

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Carracino's Auto & Truck
Verified Customer
October 02, 2013

They do good work. I had a very standard service and it wasn't major. All I had was an oil change and tire rotation.

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Carracino's Auto & Truck
Verified Customer
September 17, 2013

They do good honest work and fix the car the first time in the shop. They are personal friends of mine, nice waiting area, good quality parts, honest and good working mechanics, very thorough, and they explain to customers what they need to. Very thorough, explain, understand expenses and they want to make sure it is fixed the first time so you won't have to come back.

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Carracino's Auto & Truck
Verified Customer
August 09, 2013

They are bad. They did not actually fix anything. They tell you they're working on stuff but they are not.

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Carracino's Auto & Truck
Verified Customer
August 01, 2013

I recommend them because they are honest and straight forward and got done quickly in a good time frame. They were recommended to me. Happy with the service.

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Carracino's Auto & Truck
Verified Customer
July 29, 2013

I thought they were very flexible even though the parts were difficult to get.

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Carracino's Auto & Truck
Verified Customer
July 09, 2013

Personal preference. It was OK.

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Carracino's Auto & Truck
Verified Customer
May 31, 2013

Efficient. Quality. Cheap. They do very good work and get it done on time. When they give you a price that is the price you are charged.

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Carracino's Auto & Truck
February 17, 2015

Now I went to another shop that was recommended to me by a family member after having blown my engine. After going to the other shop, I was still having trouble with my car and hearing noises and rough idle. After a while, parts began to fail and I was having overheating issues. After doing research I came to my own conclusion that it was a head gasket, but didn't want to go the ripoff shop.

I found Carracino's on RepairPal and went to them after seeing they honored a warranty, and after reading excellent reviews. I called them on a Saturday, and they told me to bring my car in Tuesday as the shop was busy.

I brought my car in as soon as they opened Tuesday morning, and was nicely greeted. The guy (forget his name) wrote down what I thought was wrong with my car and after a good conversation, assured me my car was in good hands. Before I left, he told me that they'll give me a call at around 12pm to tell me what the problem was. At 12:10pm the same day, they called me and told me that it wasn't the head gasket, but a whole bunch of minor problems. They told me that the engine I got in my car was just dropped into it and the spark plugs were mismatched and rusty (meaning the original mechanic didn't do his job), which would explain the rough idle. The noises I was hearing was due to random loose nuts and bolts left by the previous mechanic. Also my car was overheating because there was no coolant in the system (my fault) and it was time for me to get an oil change. Now they only called me to let me know what the problem was, and with my OK, they proceeded with the work, which I noticed the other mechanic would do.

I got the car back from them and it was running smoother than the day I bought it, but I kept hearing a whining noise; it didn't grab my attention (this was a week before Christmas). After about 4 days, the whining and screeching became horrendous, after inspecting the problem and going online, I assumed that it was the alternator or its belt. I brought it to them one night after work on the 23rd right before they closed (met the mother of the business, amazing lady). They tried lubricating the belt, which failed, and told me to come back that Friday the 26th.

On the 26th at around 10am, I went without calling, and they told me that the shop was having a delay and to return around 12, which I did. They took my car in, and I stayed in the waiting room, where they do offer coffee, a TV with a remote, outlets, and customer WI-Fi, helping you enjoy your stay. They told me my car was ready after like 2 hours and it was because the alternator belt was slipping. They gave me my car back free of charge, saying that when they did the work on my car the first time, this shouldn't have happened.

Recently, on February 16, I brought my car in because of overheating as soon as they opened. They called me at around 10 to let me know that my radiator had cracked, and would need a new one. Because I trust their work, I told them to do it after they gave me an estimate. By the end of the day, they updated me that my car was ready but they want to test drive it twice to make sure the problem was fixed.

My car is running amazing, but now I think it's time for me to sell it, which they offered to help with.
6/5 Stars definately a happy customer.

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Carracino's Auto & Truck
February 12, 2014

Excellent service, fair prices, cater to customer needs. Highly recommended.

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2 verified customers did not leave comments but provided these ratings:

(2) by 2 verified reviewers
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Hours of Operation
Mon - Fri:7:30am to 6:00pm
Sat:10:00am to 3:00pm
Sun:CLOSED
Call Now:

(908) 364-5589

Auto Repair Experience

  1. Joseph Carracino , Owner
  2. Established 2011
  3. 2 Auto Repair Mechanics on Staff
  4. 27 Years of Car Repair Experience