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Carpenter's Auto Service

5817 Joyce Dr, Charlotte, NC 28215 Map & directions

Call Now: (704) 774-3072

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About Carpenter's Auto Service

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
98
Technical Ability (?)
100
Tools & Equipment (?)
95
Customer Service (?)
93
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Carpenter's Auto Service has been providing the Charlotte community with honest and very friendly automotive repair since 1975. Charles Carpenter, the owner, takes pride in getting to know each one of this customers. Charles believes he offers the kind of quality and service that just about everyone wants and they just haven't met him yet. This commitment was verified in our unbiased review of their recent customers who gave them above average customer service scores and who describe this team as trustworthy, honest. polite, and knowledgeable. This commitment carries over into the technical services they provide. This team of very experienced professionals attends regular training in order to provide repairs that range from tires and wheel alignments, to check engine light diagnosis and repairs, to minor and major mechanical repairs, as well as your scheduled maintenance needs. They back their work with a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jeep
Kia Lexus Lincoln
Mazda Mercedes-Benz Mercury
Mini Mitsubishi Nissan
Oldsmobile Plymouth Pontiac
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Smog/Emissions Testing Timing Belts Tire Sales/Repair

Amenities

Early Bird Dropoff Senior Discount Service Guarantee Shuttle
Wireless Internet

Customer Reviews 25 verified reviews

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Carpenter's Auto Service
Verified Customer
November 26, 2014

I trust their work, my whole family goes there because they are friendly and they stand behind their work. When they do work on your vehicle and something goes wrong with the repairs they will make sure it is taken car of without any inconvenience to you.

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Carpenter's Auto Service
Verified Customer
November 26, 2014

My alternator went out the day before Thanksgiving, they said they would come get my car while I was at work. They came and picked up my car, and they left me a car in case it took longer than expected. They returned my car same day while I was at work.

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Carpenter's Auto Service
Verified Customer
November 24, 2014

They have good service and they are very honest people.

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Carpenter's Auto Service
Verified Customer
November 21, 2014

They have been courteous to me, and they always fix my car in a timely manner.

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Carpenter's Auto Service
Verified Customer
November 21, 2014

As soon as I called him they got me in right the next day.

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Carpenter's Auto Service
Verified Customer
November 20, 2014

They are good. They know what they are doing, they found the issue with my car and they fixed it really fast.

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Carpenter's Auto Service
Verified Customer
November 20, 2014

I get good service when I take my car there.

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Carpenter's Auto Service
Verified Customer
November 19, 2014

I have known Charles since he was about 5 or 6 years old, and they do quality work.

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Carpenter's Auto Service
Verified Customer
November 19, 2014

I think they are very honest with their assessments and the work they do.

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Carpenter's Auto Service
Verified Customer
November 17, 2014

The work is always done correctly, and they are very polite and personable.

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Carpenter's Auto Service
Verified Customer
November 14, 2014

They were able to fix my car after I had been to multiple shops that couldn't figure out what was wrong. Their services are a little more expensive, but they stand by their work.

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Carpenter's Auto Service
Verified Customer
November 14, 2014

They are excellent at what they do, their work is good and they charge decent prices.

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Carpenter's Auto Service
Verified Customer
November 14, 2014

I have used them for over 30 years and I would not go to anyone else. They have a very clean shop. They are polite, courteous and I always enjoy my visits to their shop.

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Carpenter's Auto Service
Verified Customer
November 13, 2014

They are very knowledgeable, they explain the issues to me in a way that I can understand and over the years they have generated a lot of trust.

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Carpenter's Auto Service
Verified Customer
November 13, 2014

I still ended up having some issues with my car after they did the work.

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Carpenter's Auto Service
Verified Customer
November 13, 2014

They take care of my car, and when they think my car needs something, they let me know and take care of it. They are just so friendly. We have conversations when we go in there. I just feel so comfortable when I go in there.

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Carpenter's Auto Service
Verified Customer
November 12, 2014

They do good work, they always take really good care of my car.

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Carpenter's Auto Service
Verified Customer
November 11, 2014

They do good service, they stand behind their work and they are very good at what they do.

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Carpenter's Auto Service
Verified Customer
November 11, 2014

They have always done a good job. They are efficient, they do good service for the money you pay. Overall I have had great experiences with them.

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Carpenter's Auto Service
Verified Customer
November 07, 2014

They provide excellent service.

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Carpenter's Auto Service
Verified Customer
October 31, 2014

They have good prices. They are trustworthy, honest, and they are a great company. They are very kind and very helpful.

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Carpenter's Auto Service
Verified Customer
October 30, 2014

Excellent service, they tell you what they are going to do and they are a good bunch of folks.

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Carpenter's Auto Service
Verified Customer
October 30, 2014

They do good work and they are very friendly.

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Carpenter's Auto Service
Verified Customer
October 22, 2014

They offer good quality services that I can trust.

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Carpenter's Auto Service
Verified Customer
October 20, 2014

He is great at his job. He knows what he is doing, been working at this shop for a long time and he is extremely confident in what he has to say. He doesn't try to rip you off.

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Hours of Operation
Mon - Fri:8:00am to 5:30pm
Call Now:

(704) 774-3072

Auto Repair Experience

  1. Charles Carpenter, Owner
  2. Established 1975
  3. 2 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 80 Years of Car Repair Experience