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Carmine's Import Service

318 W Mountain St, Kernersville, NC 27284 Map & directions

Call Now: (336) 459-3275

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About Carmine's Import Service

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
92
Technical Ability
90
Tools & Equipment
87
Customer Service
96
Customer Conveniences
36 months / 36,000 miles
Parts & Labor Warranty

Assessment Summary

Carmine's Import Service is ready to handle all of your European vehicle service and repair needs. They have an excellent staff of experienced, well-trained technicians who have the most up to date diagnostic equipment available. This allows for accurate and efficient diagnoses of just about any problem they come across. After the problem is diagnosed, repairs are completed with confidence and backed with a 36-month/36,000 mile warranty. This basic warranty can be extended to four years or 50,000 miles (please inquire with the shop for all the details). 

Message from the Shop

Carmine's Import Service can take care of all your service and repair needs from oil changes to major repairs, and you have the confidence of taking your car to a Bosch Authorized Service Center.

Our staff includes two ASE Certified Master Technicians. We specialize in European Imports, (BMW Service, Mercedes Service, Audi Service, Porsche Service, Land Rover Service, Range Rover Service, Fiat Service, Jaguar Service, Volvo Service, Volkswagen Service, SMART Service, MINI Service, and Saab Service),however we can take care of all of your car needs no matter the make.

At Carmine’s Import Service, our #1 goal is 100% customer satisfaction and we place a lot of emphasis on strong customer service, high quality workmanship and expert advice so that you minimize your maintenance expenses. You may also take advantage of our Night/Early Bird Drop Service Box. We also have shuttle service and loaner cars available if your vehicle will be with us for an extended stay.

We offer up to a 3 Year / 36,000 Mile Warranty on parts and labor for most service. We promise to provide you with the highest quality of work and customer service you will find in the Piedmont Triad; guaranteed!

Auto Makes We Service

Acura Audi BMW
FIAT Infiniti Jaguar
Land Rover Lexus Mercedes-Benz
Mini Porsche Saab
Smart Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Collision Repair & Paint Diagnosis Hybrid/Electric Muffler & Exhaust
Oil Change & Lube Scheduled Maintenance Service & Repair Timing Belts
Tire Sales/Repair Transmission Repair Upholstery Windshield/Glass

Amenities

Car Delivery Car Pickup/Dropoff Car Wash Child Friendly
Coffee Early Bird Dropoff Extended/Evening Hours Financing
Free Inspection Gas/Diesel Heated Waiting Room Loaner Car
Military Discount Parts/Accessories Rental Car Se Habla Espanol
Senior Discount Service Guarantee Shopping Nearby Shuttle
Store Towing Warranty Accepted Wireless Internet

Customer Reviews 39 verified reviews (43 total)

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Carmine's Import Service
Verified Customer
January 19, 2015

Outstanding service!

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Carmine's Import Service
Verified Customer
January 18, 2015

Great knowledge and service.

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Carmine's Import Service
Verified Customer
January 15, 2015

Slow somewhat unorganized service. Suggested repairs were a bit premature.

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Reply from Carmine's Import Service -  ccupaniFebruary 04, 2015 08:24

Thank you for taking the time to give us some feedback. We always appreciate it, that is how we learn and grow. I remember your situation and yes it was not the norm due to the trouble we did have with our vendor and shipping at the post office. However you are right and the buck stops with us so we take full responsibility. As far as the repairs that were suggested we recommended diagnosing your diesel fuel line because it was pouring fluid. Feel free to call us with any questions or concerns which you may have. Thank you for your business.

Carmine's Import Service
Verified Customer
January 12, 2015

Great job on repair and fair pricing.

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Carmine's Import Service
Verified Customer
January 12, 2015

Timely service, good communication, and quality work.

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Carmine's Import Service
Verified Customer
January 11, 2015

Polite and knowledgeable service.

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Carmine's Import Service
Verified Customer
January 05, 2015

I found them to be knowledgeable, competent, honest and efficient.

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Carmine's Import Service
Verified Customer
January 01, 2015

Seemed to be extremely busy at time I visited. Service was excellent, but very limited parking area.

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Carmine's Import Service
Verified Customer
January 01, 2015

Carmine's offers prompt service. The staff is friendly and very knowledgeable.

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Carmine's Import Service
Verified Customer
December 30, 2014

Fast, friendly, professional service. Clean shop environment. Email with photos is very valuable.

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Carmine's Import Service
Verified Customer
December 30, 2014

Excellent!

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Carmine's Import Service
Verified Customer
December 29, 2014

Service was excellent.

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Carmine's Import Service
Verified Customer
December 15, 2014

To expensive.

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Reply from Carmine's Import Service -  ccupaniFebruary 04, 2015 08:35

I am sorry you felt as if our service was too expensive. We do offer a 3 year / 36,000 mile warranty on most parts and labor which is the best in the Triad. If you were able to get a better price somewhere else for the same service feel free to provide us with an estimate you had received and we will look it over. If it matches the service we recommended along with the warranty we offer, we would be more than happy to match and/or beat it. Thank you for the review.

Carmine's Import Service
Verified Customer
December 10, 2014

Pricing is the same as the dealer, repair time is quite long. Carmine's will recommend lots of additional work to bump up the ticket.

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Reply from Carmine's Import Service -  ccupaniFebruary 04, 2015 09:06

Thank you for your review. The following took place with your 2003 BMW M3. CUSTOMER STATES THAT VEHICLE IS MISSING AND HAS ENGINE CODES. OUR TECHNICIAN FOUND THAT #4 INJECTOR IS FAULTY. WE RECOMMENDED PERFORMING VALVE ADJUSTMENT, REPLACING ALL INJECTORS, ALL COILS, AND ALL PLUGS. ALSO RECOMMENDED PERFORMING A FUEL/AIR INDUCTION/PLENUM SERVICE TO CLEAN CARBON FROM INTAKE VALVES. ALSO RECOMMENDED AN OIL SERVICE SINCE OIL CAN BE CONTAMINATED WITH FUEL FROM ENGINE MISIFIRING AS PRE-CAUTION. WITH YOUR PERMISSION WE REPLACED 6 FUEL INJECTORS AND 6 SEALS. I am sorry you felt our price was the same as the dealer. We will always beat the dealer's price for the same work and with the same warranty we offer (3 year / 36,000 mile). Please contact us if you have any concerns. Safe Driving.

Carmine's Import Service
Verified Customer
December 01, 2014

Service took too long. Getting updates and information was not timely and efficient.

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Reply from Carmine's Import Service -  ccupaniFebruary 04, 2015 08:30

Thank you for the review, while your vehicle did take longer than normal to service, understand that parts for a 1997 Jaguar XJ-6 are not easy to get. We had to order door handle rods and they had to come from overseas since that is not a normal stock item for a car of your year and make. You are correct though, our updates and information should have been more prompt and we will strive for that in the future. Let us know if you have any concerns or questions. Thank you for your business.

Carmine's Import Service
Verified Customer
October 14, 2014

Volvo was serviced twice within 2-3 month period. So far I can say Carmine's quality service and rapid service have been great. Courteous, friendly crew.

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Carmine's Import Service
Verified Customer
September 25, 2014

Great work.

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Carmine's Import Service
Verified Customer
September 25, 2014

Carmine's is my big town go to in my small town! Great owner, staff and service! This trip was for wax and detail and my 98 Mercedes 300SD looks brand new. I have been with Carmine since before I purchased this fine car. They checked it out - I bought it and they have restored it from the get go! The best!!

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Carmine's Import Service
Verified Customer
September 16, 2014

The staff at Carmine's are very professional, courteous, and friendly. They had everything done in a timely manner and their place of business was very clean, laid back, inviting and also family friendly!! I will definitely go there again for my automobile services!!

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Carmine's Import Service
Verified Customer
July 14, 2014

I have been impressed with their attention to detail and professionalism. I also like their follow-up.

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Carmine's Import Service
Verified Customer
April 20, 2014

The original service I had done was not done correctly, the car began leaking coolant on the way home from the shop (5mi) I had to bring it back and was told it needed additional repairs which cost me a lot more money!

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Reply from Carmine's Import Service -  ccupaniFebruary 04, 2015 08:44

Thank you for the review. Your 1990 BMW 325 originally came in for a free BMW Track Inspection. We recommended a power steering flush do to the age and condition of the fluid. With your permission we performed the power steering service. It turned out that you had to come back due to a leaking thermostat and coolant hose which were not leaking at the time of the track inspection. If they were leaking at the time of inspection your vehicle would have not passed. We thank you for your review. Please contact us with any concerns/questions which you may have.

Carmine's Import Service
Verified Customer
February 18, 2014

Work done on time and good quality Hourly rate is rather high so not 100%

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Carmine's Import Service
Verified Customer
November 06, 2013

I was pleased with the service.

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Carmine's Import Service
Verified Customer
November 04, 2013

They were very friendly and professional.

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Carmine's Import Service
Verified Customer
September 04, 2013

I've always gotten good, honest service from Carmine's.

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Carmine's Import Service
Verified Customer
August 12, 2013

They provide fast and affordable service every time!

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Carmine's Import Service
Verified Customer
July 11, 2013

Carmine is a good guy and runs an honest shop.

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Carmine's Import Service
Verified Customer
May 27, 2013

I have been nothing but pleased with Carmine's since my first visit. Professional, incredibly knowledgeable, and friendly to boot!

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Carmine's Import Service
Verified Customer
May 05, 2013

Good work.

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Carmine's Import Service
Verified Customer
April 23, 2013

They quickly diagnosed the problem and accurately estimated the cost to repair.

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Carmine's Import Service
Verified Customer
March 26, 2013

Knowledgeable and easy to deal with.

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Carmine's Import Service
Verified Customer
March 10, 2012

It's been a very good experience, and they have always been very cordial and helpful.

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Carmine's Import Service
Verified Customer
March 02, 2012

They are very, very great there. They accommodate you 100 percent. If you need a ride from anywhere, they pick you up. They will bring you back. They bring you a car if need be. They never leave you stranded. They are nice and family owned as an operation.

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Carmine's Import Service
Verified Customer
March 01, 2012

I have been a client of theirs for probably over ten years, and they will tell you about potential repairs, but they will give you a window, and tell you, this is isn't something that needs to be done today, where a typical shop will tell you its got to be done now. It's totally honest. In ten years they have always been truthful with me. That is an extremely good trait. I have total trust in them because of that. I trust them implicitly.

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Carmine's Import Service
Verified Customer
February 29, 2012

I didn't take my car to another dealer, or somewhere else to get another price. I felt it was a little high.

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Reply from Carmine's Import Service -  ccupaniFebruary 04, 2015 08:48

Thank you for the review. Always feel free to get another estimate. If another shop and/or dealer can match our price and warranty for the same service we recommended we will match or beat it. Feel free to contact us with any concerns you may have. Safe driving.

Carmine's Import Service
Verified Customer
February 24, 2012

It was a good experience, they have good people, and I would return to them again.

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Carmine's Import Service
Verified Customer
February 23, 2012

I really appreciate Brian keeping up with letting you know what's up, or what's going on, and just keeping you in the loop about your vehicle. I bought a vehicle that was not licensed, and it needed several repairs to get plates for it and it took a lot of work and a lot of hard time. Brian really kept me in the loop about everything that was going on. I really appreciated that.

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Carmine's Import Service
Verified Customer
February 10, 2012

They are great. They do the work . They are on time. They are reasonably priced. You can't beat them.

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Carmine's Import Service
January 11, 2011

We have had great service for our Volvo and BMW cars. Concientious, fair, flexible on scheduling. I have absolute trust and confidence in the quality of work their technicians do. (spoken from someone with 40 years in the automotive and transportation business).

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Carmine's Import Service
January 10, 2011

You NEVER have to worry about what you are told is wrong with your car or what is needed to fix it. Carmine has an impeccable reputation & work ethic. I would recommend him to anyone and have many, many times.

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Carmine's Import Service
November 29, 2010

I have been bringing my 2005 Audi 3.0 to Carmine's for a few years now. They do fantastic work at a fair price. Bring your car here if you are looking for an honest mechanic, and we all know they are hard to find. They are the only ones I trust to work on my car, and I love my car.

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Carmine's Import Service
November 29, 2010

This is the only place I would take my BMW to get fixed or make a modification. The crew is very knowledgable and honest which are the two most important things to me. The loaner car just made things convenient.

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1 verified customer did not leave comments but provided this rating:

(1) by 1 verified reviewer
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Hours of Operation
Mon:8:00am to 5:30pm
Tue:8:00am to 5:30pm
Wed:8:00am to 5:30pm
Thu:8:00am to 5:30pm
Fri:8:00am to 5:00pm
Call Now:

(336) 459-3275

Auto Repair Experience

  1. Carmine Cupani, Manager
  2. Established 2008
  3. 3 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 75 Years of Car Repair Experience
  6. 2 ASE Master Auto Technicians
  7. James Mandanici, Manager
  8. Dillon Saintsing, Service Manager