Carmine's Import Service

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info@carminesimport.com
318 W Mountain St
Kernersville, NC 27284 USA
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CLOSED NOW
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8:00am to 5:00pm
CLOSED NOW
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8:00am to 5:30pm
F
8:00am to 5:00pm
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8:00am to 5:30pm
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Closed
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8:00am to 5:30pm
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Closed
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8:00am to 5:30pm
Call now:
(336) 459-3275
59 Verified Reviews

Auto Repair Experience

  • Carmine Cupani, Manager
  • Established 2008
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 75 Years of Car Repair Experience
  • 2 ASE Master Auto Technicians
  • James Mandanici, Manager
  • Dillon Saintsing, Service Manager
RepairPal Scorecard

Carmine's Import Service is ready to handle all of your European vehicle service and repair needs. They have an excellent staff of experienced, well-trained technicians who have the most up to date diagnostic equipment available. This allows for accurate and efficient diagnoses of just about any problem they come across. After the problem is diagnosed, repairs are completed with confidence and backed with a 36-month/36,000 mile warranty. This basic warranty can be extended to four years or 50,000 miles (please inquire with the shop for all the details). 

Details

Auto Repair Experience

  • Carmine Cupani, Manager
  • Established 2008
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 75 Years of Car Repair Experience
  • 2 ASE Master Auto Technicians
  • James Mandanici, Manager
  • Dillon Saintsing, Service Manager

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Collision Repair & Paint
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Upholstery
  • Vehicle Detailing
  • Windshield/Glass

Amenities

  • Car Delivery
  • Car Pickup/Dropoff
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • ASA
  • ASE Blue Seal
  • Bosch Service Network

Message from the Shop

VETERAN OWNER, Carmine's Import Service can take care of all your service and repair needs from oil changes to major repairs, and you have the confidence of taking your car to a Bosch Authorized Service Center.

Our staff includes two ASE Certified Master Technicians. We specialize in European Imports, (BMW Service, Mercedes Service, Audi Service, Porsche Service, Land Rover Service, Range Rover Service, Fiat Service, Jaguar Service, Volvo Service, Volkswagen Service, SMART Service, MINI Service, and Saab Service),however we can take care of all of your car needs no matter the make.

At Carmine’s Import Service, our #1 goal is 100% customer satisfaction and we place a lot of emphasis on strong customer service, high quality workmanship and expert advice so that you minimize your maintenance expenses. You may also take advantage of our Night/Early Bird Drop Service Box. We also have shuttle service and loaner cars available if your vehicle will be with us for an extended stay.

3 Yea

Makes We Serve

  • Acura
  • Audi
  • BMW
  • FIAT
  • Infiniti
  • Jaguar
  • Land Rover
  • Lexus
  • Mercedes-Benz
  • Mini
  • Porsche
  • Saab
  • Smart
  • Volkswagen
  • Volvo
Reviews

Overall Rating

59 Verified Reviews
by - Verified Customer December 06, 2016

The staff there was very professional both of the guys at the front desk. I really appreciate the service that you all provide and I trust them.

by - Verified Customer December 06, 2016

Dillion is ALWAYS very polite and explains everything in a respectful manner! I can send my daughter to them and know she will not be taken advantage of! I cannot say enough kind words about them...the work is as good as the customer service...spot on every time.

by - Verified Customer December 02, 2016

Good customer service but kept my car all day for an oil change.

by - Verified Customer December 01, 2016

Very professional.

by - Verified Customer September 14, 2016

I felt like I was treated like family.

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by - Verified Customer September 14, 2016

Excellent services very well knowledge stuff and mechanics. The cons, too expensive comparing with other shops in Greensboro area.

by - Verified Customer September 13, 2016

Everyone was nice/friendly and explained everything that was done to my SUV.

by September 13, 2016

They were very professional and did a good job as far as I'm concerned, however I felt that they didn't work continuously and it took longer than it should. We waited 8 hours at the shop.

by - Verified Customer September 12, 2016

They try to get you to do service you did not ask for.

by - Verified Customer September 08, 2016

Staff are professional and friendly. Our car was towed to the shop for repair. The car was repaired as requested.

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by - Verified Customer September 06, 2016

Extremely informative and thorough evaluation of my cars needs. I also appreciated the technology used to text me and email me regarding my service appointment. The staff was extremely professional and knowledgeable.

by - Verified Customer September 06, 2016

Really helpful and knowledgable staff, very professional,and courteous. 3x longer warranty on a repair than the Porsche dealer.

by - Verified Customer August 31, 2016

Service was very thorough and efficient. I would recommend Carmine's for service and repair of any import vehicle.

by - Verified Customer August 31, 2016

Rear brakes installed on my Volvo S60.

by August 31, 2016

Great place with great people that go above and beyond.

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by - Verified Customer August 29, 2016

My last experience was not good. My wasn't fixed initially when I brought it in, and ending up needing entirely different parts to correct the issue. My car was kept for a very long time and my bill went up several times after they learn they didn't add in gaskets, seals, etc. A piece broke while they were removing the item but I was charged for this part as well. I will not be taking car back even with the warranty because I have no faith they would admit to being the cause of further problems if they were to occur.

by - Verified Customer August 26, 2016

I am a satisfied customer.

by - Verified Customer August 26, 2016

Excellent. I am happy with how the car was taken apart, repaired, and reassembled.

by - Verified Customer August 25, 2016

Outstanding service.

by - Verified Customer August 24, 2016

Staff is always friendly, knowledgeable, competent and fair.

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by - Verified Customer August 24, 2016

Carmine's is the best! I love my car, and his team of technicians are all certified, and extremely knowledgeable. They're the only people I will trust with my Audi.

by - Verified Customer August 24, 2016

They never fixed the problem. I paid for the most expensive oil change ever. I kept being told that they just needed to put there heads together on how to proceed with my vehicle. After 3 days of that I came and picked my vehicle up.

by - Verified Customer August 22, 2016

Knowledgeable effective service.

by - Verified Customer August 22, 2016

Very thorough and professional. Especially liked the emailed PDF copy detailing everything that was done during my visit.

by - Verified Customer January 19, 2015

Outstanding service!

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by - Verified Customer January 18, 2015

Great knowledge and service.

by January 15, 2015

Slow somewhat unorganized service. Suggested repairs were a bit premature.

Reply from Carmine's Import Service – by ccupani February 04, 2015

Thank you for taking the time to give us some feedback. We always appreciate it, that is how we learn and grow. I remember your situation and yes it was not the norm due to the trouble we did have with our vendor and shipping at the post office. However you are right and the buck stops with us so we take full responsibility. As far as the repairs that were suggested we recommended diagnosing your diesel fuel line because it was pouring fluid. Feel free to call us with any questions or concerns which you may have. Thank you for your business.

by - Verified Customer January 12, 2015

Great job on repair and fair pricing.

by - Verified Customer January 12, 2015

Timely service, good communication, and quality work.

by - Verified Customer January 11, 2015

Polite and knowledgeable service.

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by - Verified Customer January 05, 2015

I found them to be knowledgeable, competent, honest and efficient.

by - Verified Customer January 01, 2015

Carmine's offers prompt service. The staff is friendly and very knowledgeable.

by - Verified Customer January 01, 2015

Seemed to be extremely busy at time I visited. Service was excellent, but very limited parking area.

by - Verified Customer December 30, 2014

Fast, friendly, professional service. Clean shop environment. Email with photos is very valuable.

by - Verified Customer December 30, 2014

Excellent!

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by December 29, 2014

Service was excellent.

by December 15, 2014

To expensive.

Reply from Carmine's Import Service – by ccupani February 04, 2015

I am sorry you felt as if our service was too expensive. We do offer a 3 year / 36,000 mile warranty on most parts and labor which is the best in the Triad. If you were able to get a better price somewhere else for the same service feel free to provide us with an estimate you had received and we will look it over. If it matches the service we recommended along with the warranty we offer, we would be more than happy to match and/or beat it. Thank you for the review.

by - Verified Customer December 10, 2014

Pricing is the same as the dealer, repair time is quite long. Carmine's will recommend lots of additional work to bump up the ticket.

Reply from Carmine's Import Service – by ccupani February 04, 2015

Thank you for your review. The following took place with your 2003 BMW M3. CUSTOMER STATES THAT VEHICLE IS MISSING AND HAS ENGINE CODES. OUR TECHNICIAN FOUND THAT #4 INJECTOR IS FAULTY. WE RECOMMENDED PERFORMING VALVE ADJUSTMENT, REPLACING ALL INJECTORS, ALL COILS, AND ALL PLUGS. ALSO RECOMMENDED PERFORMING A FUEL/AIR INDUCTION/PLENUM SERVICE TO CLEAN CARBON FROM INTAKE VALVES. ALSO RECOMMENDED AN OIL SERVICE SINCE OIL CAN BE CONTAMINATED WITH FUEL FROM ENGINE MISIFIRING AS PRE-CAUTION. WITH YOUR PERMISSION WE REPLACED 6 FUEL INJECTORS AND 6 SEALS. I am sorry you felt our price was the same as the dealer. We will always beat the dealer's price for the same work and with the same warranty we offer (3 year / 36,000 mile). Please contact us if you have any concerns. Safe Driving.

by - Verified Customer December 01, 2014

Service took too long. Getting updates and information was not timely and efficient.

Reply from Carmine's Import Service – by ccupani February 04, 2015

Thank you for the review, while your vehicle did take longer than normal to service, understand that parts for a 1997 Jaguar XJ-6 are not easy to get. We had to order door handle rods and they had to come from overseas since that is not a normal stock item for a car of your year and make. You are correct though, our updates and information should have been more prompt and we will strive for that in the future. Let us know if you have any concerns or questions. Thank you for your business.

by - Verified Customer October 14, 2014

Volvo was serviced twice within 2-3 month period. So far I can say Carmine's quality service and rapid service have been great. Courteous, friendly crew.

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by - Verified Customer September 25, 2014

Great work.

by - Verified Customer September 25, 2014

Carmine's is my big town go to in my small town! Great owner, staff and service! This trip was for wax and detail and my 98 Mercedes 300SD looks brand new. I have been with Carmine since before I purchased this fine car. They checked it out - I bought it and they have restored it from the get go! The best!!

by - Verified Customer September 16, 2014

The staff at Carmine's are very professional, courteous, and friendly. They had everything done in a timely manner and their place of business was very clean, laid back, inviting and also family friendly!! I will definitely go there again for my automobile services!!

by - Verified Customer July 14, 2014

I have been impressed with their attention to detail and professionalism. I also like their follow-up.

by - Verified Customer April 20, 2014

The original service I had done was not done correctly, the car began leaking coolant on the way home from the shop (5mi) I had to bring it back and was told it needed additional repairs which cost me a lot more money!

Reply from Carmine's Import Service – by ccupani February 04, 2015

Thank you for the review. Your 1990 BMW 325 originally came in for a free BMW Track Inspection. We recommended a power steering flush do to the age and condition of the fluid. With your permission we performed the power steering service. It turned out that you had to come back due to a leaking thermostat and coolant hose which were not leaking at the time of the track inspection. If they were leaking at the time of inspection your vehicle would have not passed. We thank you for your review. Please contact us with any concerns/questions which you may have.

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by - Verified Customer February 18, 2014

Work done on time and good quality Hourly rate is rather high so not 100%

by - Verified Customer November 06, 2013

I was pleased with the service.

by - Verified Customer November 04, 2013

They were very friendly and professional.

by - Verified Customer September 04, 2013

I've always gotten good, honest service from Carmine's.

by - Verified Customer August 12, 2013

They provide fast and affordable service every time!

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by - Verified Customer July 11, 2013

Carmine is a good guy and runs an honest shop.

by - Verified Customer May 27, 2013

I have been nothing but pleased with Carmine's since my first visit. Professional, incredibly knowledgeable, and friendly to boot!

by - Verified Customer May 05, 2013

Good work.

by - Verified Customer April 23, 2013

They quickly diagnosed the problem and accurately estimated the cost to repair.

by - Verified Customer March 26, 2013

Knowledgeable and easy to deal with.

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by - Verified Customer March 10, 2012

It's been a very good experience, and they have always been very cordial and helpful.

by - Verified Customer March 02, 2012

They are very, very great there. They accommodate you 100 percent. If you need a ride from anywhere, they pick you up. They will bring you back. They bring you a car if need be. They never leave you stranded. They are nice and family owned as an operation.

by - Verified Customer March 01, 2012

I have been a client of theirs for probably over ten years, and they will tell you about potential repairs, but they will give you a window, and tell you, this is isn't something that needs to be done today, where a typical shop will tell you its got to be done now. It's totally honest. In ten years they have always been truthful with me. That is an extremely good trait. I have total trust in them because of that. I trust them implicitly.

by - Verified Customer February 29, 2012

I didn't take my car to another dealer, or somewhere else to get another price. I felt it was a little high.

Reply from Carmine's Import Service – by ccupani February 04, 2015

Thank you for the review. Always feel free to get another estimate. If another shop and/or dealer can match our price and warranty for the same service we recommended we will match or beat it. Feel free to contact us with any concerns you may have. Safe driving.

by - Verified Customer February 24, 2012

It was a good experience, they have good people, and I would return to them again.

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by - Verified Customer February 23, 2012

I really appreciate Brian keeping up with letting you know what's up, or what's going on, and just keeping you in the loop about your vehicle. I bought a vehicle that was not licensed, and it needed several repairs to get plates for it and it took a lot of work and a lot of hard time. Brian really kept me in the loop about everything that was going on. I really appreciated that.

by - Verified Customer February 10, 2012

They are great. They do the work . They are on time. They are reasonably priced. You can't beat them.

1 verified customer did not leave comments but provided this rating:
by 1 verified reviewer
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