Professional, personable, upfront.
Carmines is the place I trust to have my vehicle serviced, I know I'm in good hands with the staff & my vehicle will be serviced by experienced and knowledgeable technicians.
My only issue was I was told several times that it would be ready the next day, and that turned into the next day and so on. I do admit a lot of work was done, but I felt like I should have been told not to expect it til end of week (Friday) and not the first to mid of week. Service done was great, but expensive, which is to be expected with Audi cars.
The experience was great
Great work but wanted me to get some things done I didn't think I need at the time based on the way I drove my vehicle. I thought it was a little high but again the work was good
Work done as required
Very pleased but took awhile to complete.
I always know my vehicle is in good hands when I drop it off at Carmine's. The professionalism and quality work is excellent. I recommend this place to everyone!!
Carmine's provides great service at good pricing. Their knowledge is exceptional and they walk clients through the needed repairs, options and questions.
I have had my cars service at Carmine's Import Service before. I was satisfied then and I'm satisfied this time as well. Thank you for your honesty and integrity - two things which are missing when it comes to automobile service and repairs. Thank you for setting a standard that others should follow.
I was definitely not happy with the fact that I was inconvenienced by having my truck sit on their lot for 3 days only to receive a call on the 3rd day that no work had been done yet.
Excellent service. Trustworthy, fair, and knowledgeable.
Excellent service. Highly recommended!
Great service and price !
It was great!
Awesome place. Will be returning.
The finished work was fantastic. But it took us a month to get to that point. I know a portion of that was our car, but I do feel that a portion of that was the mechanic shop. The shop looked for the easiest option first, especially with my sunroof. At first I was appreciative, but it added about a thousand dollars of additional cost due to parts that may not have needed to be fixed. Overall, it was a frustrating process but I was very satisfied with the end product.
Prompt service . I do have to take back once so far nothing major.
Informative 'car guys'. Give you honest advice on maintaining or mod-ing your ride. A car enthusiast repair shop. Good job guys
If you don't know if previous work has been done (oil changes, etc.) please ask. This may avoid wasted time and confusion.
Appreciate the service.
Job well done
Great service like always, thank you for fitting me in and getting my truck done properly the first time.
At first I was skeptical but found the mechanics to be very knowledgeable and would make the effort to correctly diagnose the problem instead of just shot gunning it like the dealerships do.
We really appreciate customer who appreciate the hard work, training, and expertise our staff has. Thank you so much and hope to see you again in the future. - Carmine Cupani
Thank you. Well said Eric. - Carmine
We left car with you and went on vacation for a week. We received an e mail with recommended repairs and we agreed on the repairs that we felt were immediate. I received an e mail on Thursday stating repairs were near completion and that our credit card info was needed. I was out of country and was not comfortable giving it out and said so and that we would return over the weekend and pick up car Monday morning. When we called about picking up car on Monday, we were informed that they had just started work on it and it would not be ready until Tuesday afternoon around 5:00 PM. I picked the car up on Wednesday and had to return it on Thursday since there was polishing compound all over the front bumper and behind the light lenses that had not been cleaned up.This was the first time the car had not been serviced at the dealer since we bought it, including oil changes, and it was very disappointing. I thought I had eliminated the need to have a back up car and that was not the case.
I have reviewed your complaint with my staff and it is 100% accurate. We never sent you and email to let you know your car would be ready Monday. You vehicle slipped through the cracks and never was washed either so the headlamp polish indeed dripped down on the bumper. Luckily all of our repairs are solid but no excuses for everything else. We have put measures in place so this issue will not happen to any other customer. We thank you for letting us know quickly about your visit so that we can make the necessary changes. Best Regards, Carmine Cupani
Thanks for the great service
You are welcome. Thank you for being a great customer. - Carmine
I was very pleased with my experience at Carmine's. Will definitely be going again for future
Corey, thank you so much for the feedback. This really helps us measure how we are doing business. I am glad our staff met your needs. - Carmine
Great service !
Service was good
Thank you so much Walter. Let me know how I can make it great! Call me anytime. - Carmine
Great communication with findings of issues during the repair process.
Carmine's installed Dinan stage 2 software, and serviced my DCT transmission with a recommended flush for my 135i. I drove 2 hours to have them service my vehicle based on previous reviews, and their support of enthusiasts at local tracks (VIR). I will use Carmines in the future when needed.
Rocky I hope you enjoy the added power of the Dinan Performance software. You took the right path to being proactive and maintaining your transmission the old school way. Make no mistake. Lifetime fluid does not exist. I hope to see you again in the future. Thank you for coming from such a far distance. - Carmine
Now that really makes me feel great. Of course I want to have the best technicians and be the best shop in town but to hear that my people are great tops it all. Thank you so much. - Carmine
I have taken my Mini here for a while and never had an issue with the work performed.
Charles that is great to hear. We appreciate the feedback. - Carmine
Thank you Bryan! - Carmine
Very professional and courteous.
Awesome feedback. Being professional and courteous is one of the most important things in dealings with any situation. - Carmine
Simple but effectively worded. Thank you. - Carmine
Expensive but necessary to keep my vehicle healthy.
Jon sometimes repairs on European vehicles can be very costly. Rest assured most of our repairs have a 3 year warranty so you have piece of mind. I will quote Red Adair here: "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur" - Best Regards, Carmine Cupani
Had an appointment on a Thursday but the car was not started to be worked on until the following Monday. Never did get the car back until the following Thursday.
I enjoyed doing business with all the folks at Carmine's.
Vic, glad your visit was enjoyable. What was your favorite part if you don't mind my asking? - Carmine
The service was outstanding! It took longer than expected to complete the repairs and they delivered the car to my house -- Wow! That is service!
Rosanne thank you so much for appreciating the extras we do. It means more than you can imagine to us. Customers like yourself are one of a kind. This is what we do. This is how we do it. - Carmine
Took a week to get work completed.
Jerry thank you for the 4 stars. My apologies for the extended repair times whether it was because of a workload issue or an extended intense repair on your vehicle. Either way. No excuses here. Thanks for being a customer. Hope to have you back again. - Carmine
Thoughtful and thorough! Fearless!
Dan. Thank you. An amazing review. - Carmine
Very professional, prompt, friendly and
quality work at a more than reasonable
cost. Better than dealership.
Well Said David. Thank you for the feedback. We strive to make the cost a little more reasonable than a dealership while offering a whole lot more value for your money. Sounds like it works. - Carmine.
I had my loaner vehicle serviced in the shop and they did a great job!
This is me. I reviewed my own staff. - Carmine
By far the best maintenance auto shop I have ever visited!
Never owned a BMW before. I am glad Carmine's people are experts on it so I can get good advice.
The shop always does a great job. Some things are a little pricey, but that's just the vehicle I choose to drive. All in all, job well done.
Craig thank you for your honesty. Yes these awesome cars we choose to drive, including myself, can be costly. But a customer recognizing that is important because knowing what you drive makes a big impact on your life. You are investing in your daily transportation. But when the European cars are running well there is nothing like it! - Carmine
Everyone there is awesome and respectful.
That is great to here. Being respectful is very important. Thanks John. - Carmine
When I drop my car off at Carmines I know there expert technicians will take great care of my car and the job will be done right.
Now that gives me piece of mind. Thank you David. - Carmine
These guys are passionate about fixing your car right using the correct parts. They even wash your car before giving it back to you.
Colin you are a class act. We love you buddy. - Carmine
We were well pleased with the work received.
We ended up spending a lot more money than we initially expected to, but I was kept informed with each change, and I felt like Carmine's worked hard to try to keep our costs down. The biggest drawback was the length of time it took to complete the work. We ended up having our car in the shop for about 2 weeks. This was a hardship for us.
David. We apologize for the extended stay. With the amount of repairs and service we performed we must make sure things are perfect to reduce the amount of comebacks we have. We like to fix it right the first time. - Carmine
Very professional and courteous.
Got new tires and alignment. They found a bent part from a small accident that the dealership had said was fine and charged me for. Carmines corrected the issue and the car runs like new
Lots of recommendations made, some I felt were not that important however I appreciate the attention to detail and thoroughness of the assessment.
Thank you for coming in. We appreciate the business. Due to the nature of our business and vehicles we service there are many additional services needed that most customers are not familiar with. Unfortunately the owners manual is not enough these days to keep the car running past the warranty expiration. We do appreciate the compliments. - carmine
Fix as promised. Oil was extremely low and noted on email report but did not verbally articulated when car was picked up!
I have taken note and will pass along to my staff. Thank you for the important feedback. - Carmine
I own a lot of cars and have had a lot of experiences with car repair shops in my 57 years.
This was by far the worst experience I have ever had. I took the car in for a diagnosis and oil change and was told that we would have a consultation before any work was done. I heard nothing the first day (I had to call end of day) and middle of second day I received a courtesy inspection recommending $7,000 in maintenance and repairs for a car valued at $10,000. There is a lot more to this unbelievable story than this and I am still very frustrated and upset at this whole experience. Never again....Hopefully the owners will read this survey, no way to run a business. If they have been successful for 10 years then great, how much more successful would they have been treating people right? They will never know.
Great service ! I especially enjoyed the sing along of Christmas songs by the guy at the counter ! This help the time go by faster ! Merry Christmas to all !!!
I hope you had a very Merry Christmas. - Carmine
Great.....personnel was friendly and professional.
Excellent experience..As a former service writer I know what to expect, Stuart was great!!...I will be back!!
Great feedback. Stuart is a good man. Thank you for taking the time out of your day to write this. - Carmine
Carmine's is an extremely customer friendly environment. Their technicians are highly competent and their work is exceptional. I would highly recommend Carmines for all of your import automobile repair needs. Wrenwyck Williams
Rick thank you so much for the kind words. You are always there for me and I will always be here for you. May god bless you and your family. - Carmine.
I had a great experience. I was told what needed to be repaired (along with pictures), and I felt comfortable deciding what needed to be fixed immediately as well as some other items that will be repaired on subsequent trips. Will definitely come back for their service!
The guys were very helpful.
Very happy with the service I received. Everything was explained thoroughly to me.
First time bringing my Smart car to Carmine's. The staff was very attentive and knowledgeable. I was provided the service I asked for and it was reasonably priced. The time frame that it took for the repairs was within reason. The staff is very friendly and eager to assist. A++ Visit!!!
Well pleased with the service.
Very professional and courteous.
Good customer service but kept my car all day for an oil change.
So far, so good. I am a new customer. Carmine's took care of my car in a good and timely manner. I feel good about going back to their shop the next time I need work done.
The staff there was very professional both of the guys at the front desk. I really appreciate the service that you all provide and I trust them.
The initial repairs were okay but they failed to fix the issue that I brought the car in for. I had to return the car a week later. It's been all most three weeks without any issues.
Michael, I am really sorry you had to return a second visit to have the initial problems sorted out but I am glad we did get them resolved. Sometimes it is hard to duplicate a symptom and we need to wait until it acts up so parts that are not needed don't get replaced. We always try to perform the most accurate and cost effective diagnosis while providing the best value for your money. - Carmine
Dillion is ALWAYS very polite and explains everything in a respectful manner! I can send my daughter to them and know she will not be taken advantage of! I cannot say enough kind words about them...the work is as good as the customer service...spot on every time.
Great service as always!
Excellent services very well knowledge stuff and mechanics. The cons, too expensive comparing with other shops in Greensboro area.
I felt like I was treated like family.
Everyone was nice/friendly and explained everything that was done to my SUV.
They were very professional and did a good job as far as I'm concerned, however I felt that they didn't work continuously and it took longer than it should. We waited 8 hours at the shop.
They try to get you to do service you did not ask for.
Staff are professional and friendly. Our car was towed to the shop for repair. The car was repaired as requested.
Extremely informative and thorough evaluation of my cars needs. I also appreciated the technology used to text me and email me regarding my service appointment. The staff was extremely professional and knowledgeable.
Really helpful and knowledgable staff, very professional,and courteous. 3x longer warranty on a repair than the Porsche dealer.
Service was very thorough and efficient. I would recommend Carmine's for service and repair of any import vehicle.
Rear brakes installed on my Volvo S60.
Great place with great people that go above and beyond.
My last experience was not good. My wasn't fixed initially when I brought it in, and ending up needing entirely different parts to correct the issue. My car was kept for a very long time and my bill went up several times after they learn they didn't add in gaskets, seals, etc. A piece broke while they were removing the item but I was charged for this part as well. I will not be taking car back even with the warranty because I have no faith they would admit to being the cause of further problems if they were to occur.
I am a satisfied customer.
Excellent. I am happy with how the car was taken apart, repaired, and reassembled.
Staff is always friendly, knowledgeable, competent and fair.
Carmine's is the best! I love my car, and his team of technicians are all certified, and extremely knowledgeable. They're the only people I will trust with my Audi.
They never fixed the problem. I paid for the most expensive oil change ever. I kept being told that they just needed to put there heads together on how to proceed with my vehicle. After 3 days of that I came and picked my vehicle up.
Very thorough and professional. Especially liked the emailed PDF copy detailing everything that was done during my visit.
Knowledgeable effective service.
Great knowledge and service.
Slow somewhat unorganized service. Suggested repairs were a bit premature.
Thank you for taking the time to give us some feedback. We always appreciate it, that is how we learn and grow. I remember your situation and yes it was not the norm due to the trouble we did have with our vendor and shipping at the post office. However you are right and the buck stops with us so we take full responsibility. As far as the repairs that were suggested we recommended diagnosing your diesel fuel line because it was pouring fluid. Feel free to call us with any questions or concerns which you may have. Thank you for your business.
Great job on repair and fair pricing.
Timely service, good communication, and quality work.
Polite and knowledgeable service.
I found them to be knowledgeable, competent, honest and efficient.
Seemed to be extremely busy at time I visited. Service was excellent, but very limited parking area.
Carmine's offers prompt service. The staff is friendly and very knowledgeable.
Fast, friendly, professional service. Clean shop environment. Email with photos is very valuable.
Service was excellent.
I am sorry you felt as if our service was too expensive. We do offer a 3 year / 36,000 mile warranty on most parts and labor which is the best in the Triad. If you were able to get a better price somewhere else for the same service feel free to provide us with an estimate you had received and we will look it over. If it matches the service we recommended along with the warranty we offer, we would be more than happy to match and/or beat it. Thank you for the review.
Pricing is the same as the dealer, repair time is quite long. Carmine's will recommend lots of additional work to bump up the ticket.
Thank you for your review. The following took place with your 2003 BMW M3. CUSTOMER STATES THAT VEHICLE IS MISSING AND HAS ENGINE CODES. OUR TECHNICIAN FOUND THAT #4 INJECTOR IS FAULTY. WE RECOMMENDED PERFORMING VALVE ADJUSTMENT, REPLACING ALL INJECTORS, ALL COILS, AND ALL PLUGS. ALSO RECOMMENDED PERFORMING A FUEL/AIR INDUCTION/PLENUM SERVICE TO CLEAN CARBON FROM INTAKE VALVES. ALSO RECOMMENDED AN OIL SERVICE SINCE OIL CAN BE CONTAMINATED WITH FUEL FROM ENGINE MISIFIRING AS PRE-CAUTION. WITH YOUR PERMISSION WE REPLACED 6 FUEL INJECTORS AND 6 SEALS. I am sorry you felt our price was the same as the dealer. We will always beat the dealer's price for the same work and with the same warranty we offer (3 year / 36,000 mile). Please contact us if you have any concerns. Safe Driving.
Service took too long. Getting updates and information was not timely and efficient.
Thank you for the review, while your vehicle did take longer than normal to service, understand that parts for a 1997 Jaguar XJ-6 are not easy to get. We had to order door handle rods and they had to come from overseas since that is not a normal stock item for a car of your year and make. You are correct though, our updates and information should have been more prompt and we will strive for that in the future. Let us know if you have any concerns or questions. Thank you for your business.
Volvo was serviced twice within 2-3 month period. So far I can say Carmine's quality service and rapid service have been great. Courteous, friendly crew.
Carmine's is my big town go to in my small town! Great owner, staff and service! This trip was for wax and detail and my 98 Mercedes 300SD looks brand new. I have been with Carmine since before I purchased this fine car. They checked it out - I bought it and they have restored it from the get go! The best!!
The staff at Carmine's are very professional, courteous, and friendly. They had everything done in a timely manner and their place of business was very clean, laid back, inviting and also family friendly!! I will definitely go there again for my automobile services!!
I have been impressed with their attention to detail and professionalism. I also like their follow-up.
The original service I had done was not done correctly, the car began leaking coolant on the way home from the shop (5mi) I had to bring it back and was told it needed additional repairs which cost me a lot more money!
Thank you for the review. Your 1990 BMW 325 originally came in for a free BMW Track Inspection. We recommended a power steering flush do to the age and condition of the fluid. With your permission we performed the power steering service. It turned out that you had to come back due to a leaking thermostat and coolant hose which were not leaking at the time of the track inspection. If they were leaking at the time of inspection your vehicle would have not passed. We thank you for your review. Please contact us with any concerns/questions which you may have.
Work done on time and good quality Hourly rate is rather high so not 100%
I was pleased with the service.
They were very friendly and professional.
I've always gotten good, honest service from Carmine's.
They provide fast and affordable service every time!
Carmine is a good guy and runs an honest shop.
I have been nothing but pleased with Carmine's since my first visit. Professional, incredibly knowledgeable, and friendly to boot!
They quickly diagnosed the problem and accurately estimated the cost to repair.
Knowledgeable and easy to deal with.
It's been a very good experience, and they have always been very cordial and helpful.
They are very, very great there. They accommodate you 100 percent. If you need a ride from anywhere, they pick you up. They will bring you back. They bring you a car if need be. They never leave you stranded. They are nice and family owned as an operation.
I have been a client of theirs for probably over ten years, and they will tell you about potential repairs, but they will give you a window, and tell you, this is isn't something that needs to be done today, where a typical shop will tell you its got to be done now. It's totally honest. In ten years they have always been truthful with me. That is an extremely good trait. I have total trust in them because of that. I trust them implicitly.
I didn't take my car to another dealer, or somewhere else to get another price. I felt it was a little high.
Thank you for the review. Always feel free to get another estimate. If another shop and/or dealer can match our price and warranty for the same service we recommended we will match or beat it. Feel free to contact us with any concerns you may have. Safe driving.
It was a good experience, they have good people, and I would return to them again.
I really appreciate Brian keeping up with letting you know what's up, or what's going on, and just keeping you in the loop about your vehicle. I bought a vehicle that was not licensed, and it needed several repairs to get plates for it and it took a lot of work and a lot of hard time. Brian really kept me in the loop about everything that was going on. I really appreciated that.
They are great. They do the work . They are on time. They are reasonably priced. You can't beat them.