Carmasters Automotive

✓ RepairPal Certified
931 E. Little Creek RD
Norfolk, VA 23518 USA
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7:30am to 8:00pm
7:30am to 8:00pm
7:30am to 8:00pm
8:00am to 6:00pm
7:30am to 8:00pm
7:30am to 8:00pm
7:30am to 8:00pm
Call now:
(757) 525-3920
33 Verified Reviews

Auto Repair Experience

  • James Bennett, Owner
  • Established 1998
  • 6 Auto Repair Mechanics on Staff
  • 5 ASE Certified Auto Technicians
  • 95 Years of Car Repair Experience
RepairPal Scorecard

CarMasters Automotive has much of what we look for in a certified shop. They have a well-rounded group of employees with a lot of experience who are lead by an ASE certified Master Tech who as gone above and beyond to gain certification in many additional areas. The team here is supported with the training, state of the art tools & equipment they need to tackle most any problem their shop will encounter, all with a 24 month, 24,000-mile warranty! They back this up with amenities that show a commitment to customer service; shuttle service, WiFi, extended business hours, and they are open Saturdays. We were impressed with CarMasters, we think you will be too!


Auto Repair Experience

  • James Bennett, Owner
  • Established 1998
  • 6 Auto Repair Mechanics on Staff
  • 5 ASE Certified Auto Technicians
  • 95 Years of Car Repair Experience


  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass


  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open 24 Hours
  • Open Saturday
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet


  • ASE Blue Seal
  • iATN

Message from the Shop

Retired Military owned. Napa Autocare. 2 year/24,000 miles Piece of Mind Nation Wide warranty most Repairs. Large drive through outside inspection lane for Boat, Camper and RV Trailers as well as Storage for all Vehicles.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Overall Rating

28 Verified Reviews
5 stars
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1 star
by - Verified Customer February 05, 2014

Second time using the services for self and for business, and found the establishment to be courteous professional and fair.

by - Verified Customer February 05, 2014

Whenever I dropped off the car, I had to come back twice to get the work done. Scheduling issues.

by - Verified Customer February 02, 2014

Great service!! Roy was very nice and professional!!

by - Verified Customer February 02, 2014

I would recommend them probably by telling somebody. They were very good, handling my car really good, checked in and out in a reasonable time.

by - Verified Customer February 01, 2014

Good service , helpful attendant.

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by - Verified Customer January 28, 2014

Repair work was quick and the expense was very reasonable. Best of all, my car runs like new!

by - Verified Customer January 25, 2014

It seemed like they found extra repairs to inform me I needed fixing.

by - Verified Customer January 24, 2014

Great customer service.

by - Verified Customer January 23, 2014

They're courteous and nice to my wife, been there a long time. Very up front with her.

by - Verified Customer January 22, 2014

They were very quick, I had my vehicle back in no time, and they kept me informed on what was going on through the entire process. very nice and professional.

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by - Verified Customer January 20, 2014

Prompt detailed service.

by - Verified Customer January 20, 2014

Your are good.

by - Verified Customer January 13, 2014

I have been satisfied with the service over the years I have been a customer. I like that you have a loaner car when doing service on my vehicle.

by - Verified Customer January 13, 2014

Customer service is great the people there are just awesome, technicians are very helpful, giving you good advice on what you need versus what you don't need. Very awesome atmosphere, I like them a lot I will recommend anyone to go there.

by - Verified Customer January 12, 2014

I got my car back in a decent time manner.

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by - Verified Customer January 12, 2014

They did what I wanted them to do, I had to wait a bit as there were a few people in front of me.

by - Verified Customer January 11, 2014

I trust Jim Bennett and his crew.

by - Verified Customer January 05, 2014

Technician Cracked The Windshield During The Inspection Syicker Installation Then Didn't Mention A Word About It & When We Noticed The Crack We Called Them To Ask For It To Be Repaired Or Replaced & Since The Crack Was Listed On The Mechanics Notes & He Claimed The Crack Was Already Present Prior To Arrival. Owner/Technician Notified Us Via Phone He Is Registered With The Courts As A Certified Reporter So Our Claim Wouldn't Stand Up In Court Not To Mention Since It's In The Mechanics Notes It Wasn't Necessary To Notify Us OF The Crack During Or After The State Inspection Process. He Also Cross Threaded A Stud OnThe Second Car We Were Having Inspected & Claimed It Was Cross Threaded Before But It's A Brand New Vehicle Only Maintenanced By Subaru Technicians At Perry Subaru. We Were Treated Unfairly, Our Vehicles Were Damaged, & We were Treated Terrible Along With Threatened When We Attempted To Allow Car Masters To Correct Their Mistakes. We Will Be Contactibg The BBB For A Complaint.

by - Verified Customer January 04, 2014

Pleasant management, and they were able to accommodate me on a Saturday without a prior appointment, and in a timely fashion.

by - Verified Customer January 04, 2014

Good service, nice people who have worked on my car four two plus years.

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by - Verified Customer December 31, 2013

I've been going there for nearly 10 years. Always had excellent service. They provide recommendations for other service. Very solid work, every time. Knowledgeable staff.

by - Verified Customer December 31, 2013

Very professional, very nice, very understanding.

by - Verified Customer December 26, 2013

Good friendly service.

by - Verified Customer December 26, 2013

The warranty work for the starter was good. The response for the oil leak was unsatisfactory. Less than 1000 miles after having the timing chain and oil pump replaced, I asked for the oil leak to be checked. I have owned this S10 since September 1995 and have always parked it in front of my house. There was never a sign of oil leakage until this work was done at Carmasters. When the work was done, Mike called me and asked if I would authorize replacing the rear main seal while they had it open and I said yes. When I picked up the vehicle, Mike said that they did not replace the rear seal as it looked good and it showed no signs of a leak. The front seal was or should have been replaced with the timing chain replacement. Now you say the oil is leaking form the front seal and even more from the rear seal and I need to live with it and add oil as needed or replace the engine because of blow by. Blow by does not always mean that a new engine is required. It can be caused by a problem in the PCV system. I do not find this acceptable as a solution to a problem that I believe was caused by work done at Carmasters. I know times are slow, but I have been unemployed since March 1, 2013 and cannot afford to subsidize slow business. I know that you previously recommended a dye to find oil leaks, but when I checked for oil leaks prior to bringing the vehicle back to you, I found a bolt missing from the timing chain cover which caused the oil around the oil pan and did not show visible signs of leakage in the street. I had provided all of the gaskets and seals for the timing chain and oil pan when I brought the vehicle in. When I found some of the gaskets still in the cab when I picked up the vehicle, Mike told me that Carmasters had gotten an entire set of gaskets and seals under warranty from the first timing chain job that was done there. I have given you a lot of business over the years with many vehicles, but I may not come back in the future.

by - Verified Customer December 23, 2013

It was good service and time that was spent was good too.

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by - Verified Customer December 21, 2013

Like the free loaner, work was done in a timely manner however when they called to tell me the car was ready the total was $100 more than I was originally told and I was never called to approve more work. Asked for the military discount and was told I'd get it but the final total was the same. Also a little concerned that a month later I am having the same problem with the vehicle (although it could be the other side).

by December 16, 2013

They do a good job. Good price.

by - Verified Customer December 14, 2013

They're fair and honest. They tell you what's wrong with your vehicle at a reasonable price.

5 verified customers did not leave comments but provided these ratings:
by 2 verified reviewers
by 1 verified reviewer
by 1 verified reviewer
by 1 verified reviewer
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