CarMasters Automotive has much of what we look for in a certified shop. They have a well-rounded group of employees with a lot of experience who are lead by an ASE certified Master Tech who as gone above and beyond to gain certification in many additional areas. The team here is supported with the training, state of the art tools & equipment they need to tackle most any problem their shop will encounter, all with a 24 month, 24,000-mile warranty! They back this up with amenities that show a commitment to customer service; shuttle service, WiFi, extended business hours, and they are open Saturdays. We were impressed with CarMasters, we think you will be too!
Norfolk, VA 23518 USA
Auto Repair Experience
- James Bennett, Owner
- Established 1998
- 6 Auto Repair Mechanics on Staff
- 5 ASE Certified Auto Technicians
- 95 Years of Car Repair Experience
- Check Engine Light
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Timing Belts
- Tire Sales/Repair
- Transmission Repair
- Child Friendly
- Early Bird Dropoff
- Extended/Evening Hours
- Free Estimates
- Free Multi-Point Safety Inspection
- Heated Waiting Room
- Loaner Car
- Military Discount
- Open 24 Hours
- Open Saturday
- Rental Car
- Senior Discount
- Service Guarantee
- Shopping Nearby
- Warranty Accepted
- Wireless Internet
Makes We Serve
- Land Rover
Second time using the services for self and for business, and found the establishment to be courteous professional and fair.
Whenever I dropped off the car, I had to come back twice to get the work done. Scheduling issues.
Great service!! Roy was very nice and professional!!
I would recommend them probably by telling somebody. They were very good, handling my car really good, checked in and out in a reasonable time.
Good service , helpful attendant.
Repair work was quick and the expense was very reasonable. Best of all, my car runs like new!
It seemed like they found extra repairs to inform me I needed fixing.
Great customer service.
They're courteous and nice to my wife, been there a long time. Very up front with her.
They were very quick, I had my vehicle back in no time, and they kept me informed on what was going on through the entire process. very nice and professional.
Prompt detailed service.
Your are good.
I have been satisfied with the service over the years I have been a customer. I like that you have a loaner car when doing service on my vehicle.
Customer service is great the people there are just awesome, technicians are very helpful, giving you good advice on what you need versus what you don't need. Very awesome atmosphere, I like them a lot I will recommend anyone to go there.
I got my car back in a decent time manner.
They did what I wanted them to do, I had to wait a bit as there were a few people in front of me.
I trust Jim Bennett and his crew.
Technician Cracked The Windshield During The Inspection Syicker Installation Then Didn't Mention A Word About It & When We Noticed The Crack We Called Them To Ask For It To Be Repaired Or Replaced & Since The Crack Was Listed On The Mechanics Notes & He Claimed The Crack Was Already Present Prior To Arrival. Owner/Technician Notified Us Via Phone He Is Registered With The Courts As A Certified Reporter So Our Claim Wouldn't Stand Up In Court Not To Mention Since It's In The Mechanics Notes It Wasn't Necessary To Notify Us OF The Crack During Or After The State Inspection Process. He Also Cross Threaded A Stud OnThe Second Car We Were Having Inspected & Claimed It Was Cross Threaded Before But It's A Brand New Vehicle Only Maintenanced By Subaru Technicians At Perry Subaru. We Were Treated Unfairly, Our Vehicles Were Damaged, & We were Treated Terrible Along With Threatened When We Attempted To Allow Car Masters To Correct Their Mistakes. We Will Be Contactibg The BBB For A Complaint.
Pleasant management, and they were able to accommodate me on a Saturday without a prior appointment, and in a timely fashion.
Good service, nice people who have worked on my car four two plus years.
I've been going there for nearly 10 years. Always had excellent service. They provide recommendations for other service. Very solid work, every time. Knowledgeable staff.
Very professional, very nice, very understanding.
Good friendly service.
The warranty work for the starter was good. The response for the oil leak was unsatisfactory. Less than 1000 miles after having the timing chain and oil pump replaced, I asked for the oil leak to be checked. I have owned this S10 since September 1995 and have always parked it in front of my house. There was never a sign of oil leakage until this work was done at Carmasters. When the work was done, Mike called me and asked if I would authorize replacing the rear main seal while they had it open and I said yes. When I picked up the vehicle, Mike said that they did not replace the rear seal as it looked good and it showed no signs of a leak. The front seal was or should have been replaced with the timing chain replacement. Now you say the oil is leaking form the front seal and even more from the rear seal and I need to live with it and add oil as needed or replace the engine because of blow by. Blow by does not always mean that a new engine is required. It can be caused by a problem in the PCV system. I do not find this acceptable as a solution to a problem that I believe was caused by work done at Carmasters. I know times are slow, but I have been unemployed since March 1, 2013 and cannot afford to subsidize slow business. I know that you previously recommended a dye to find oil leaks, but when I checked for oil leaks prior to bringing the vehicle back to you, I found a bolt missing from the timing chain cover which caused the oil around the oil pan and did not show visible signs of leakage in the street. I had provided all of the gaskets and seals for the timing chain and oil pan when I brought the vehicle in. When I found some of the gaskets still in the cab when I picked up the vehicle, Mike told me that Carmasters had gotten an entire set of gaskets and seals under warranty from the first timing chain job that was done there. I have given you a lot of business over the years with many vehicles, but I may not come back in the future.
It was good service and time that was spent was good too.
Like the free loaner, work was done in a timely manner however when they called to tell me the car was ready the total was $100 more than I was originally told and I was never called to approve more work. Asked for the military discount and was told I'd get it but the final total was the same. Also a little concerned that a month later I am having the same problem with the vehicle (although it could be the other side).
They do a good job. Good price.
They're fair and honest. They tell you what's wrong with your vehicle at a reasonable price.
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