Carfix

248 Mast Dr, Garner, NC 27529 Map & directions

Call Now: (919) 813-7256

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About Carfix

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability (?)
97
Tools & Equipment (?)
94
Customer Service (?)
95
Customer Conveniences (?)
30 months / 30,000 miles
Parts & Labor Warranty (?)

Assessment Summary

When reviewing Carfix we found so many great things about them it's hard to know where to start. Their employees are experienced, ASE certified, and well trained (they set a goal of completing 40 hours of training each year!). The shop as been awarded the ASE Blue Seal of Excellence, and in addition, they have the tools and equipment we would expect to see in one of our Certified shops. This level of expertise makes us confident that vehicles coming into the shop will be fixed right, the first time. All of this is housed in a state of the art facility and backed by a 30 month/30,000 mile warranty.

Message from the Shop

Carfix is a full service auto repair and maintenance facility. We offer an unmatched 30 Month, 30,000 Mile hassle free warranty on all mechanical repairs. We employee ASE certified L1 Master Technicians. Leaving your car for service? We offer complimentary loaner cars, free shuttle service, vehicle pick-up and delivery. Waiting for service? We have a clean comfortable waiting room with a coffee bar, complimentary drinks and snacks, free wifi, a children's play area with toys/books/videos, and a customer library! Each car also receives a complimentary hand wash with every visit! We are a family owned and operated business that understands service with a smile. Give Carfix a try, and we feel certain you'll enjoy your experience.

Website

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Smog/Emissions Testing Timing Belts Tire Sales/Repair Transmission Repair
Windshield/Glass

Amenities

Car Delivery Car Pickup/Dropoff Car Wash Child Friendly
Coffee Early Bird Dropoff Financing Heated Waiting Room
Loaner Car Open Saturday Rental Car Service Guarantee
Shopping Nearby Shuttle Towing Warranty Accepted
Wireless Internet

Customer Reviews 22 verified reviews (23 total)

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Carfix
Verified Customer
December 07, 2012

Carfix provided excellent customer service. The shop and waiting room were immaculate. The staff was very personable.

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Carfix
Verified Customer
December 07, 2012

Carfix has superior customer service. Customer satisfaction is their priority. They always go out of their way to make sure that we are happy.

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Carfix
Verified Customer
December 06, 2012

The only shop for me and my family.

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Carfix
Verified Customer
December 06, 2012

Great job!

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Carfix
Verified Customer
December 05, 2012

They are the best.

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Carfix
Verified Customer
December 04, 2012

As usual, everything went well - I'd never think of using anyone else.

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Carfix
Verified Customer
December 03, 2012

Vehicle is in same condition as it was when it went in.

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Carfix
Verified Customer
December 01, 2012

The guys at Carfix are great. Very friendly, family oriented. Love to look at the pictures they post of their families, and information about themselves. Always enjoy seeing the dogs at the office..:)

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Carfix
Verified Customer
December 01, 2012

Very good service. Thank you!

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Carfix
Verified Customer
November 30, 2012

It can feel like they are not doing all they can to find the problem sometimes.

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Carfix
Verified Customer
November 29, 2012

Top notch repair shop!

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Carfix
Verified Customer
November 28, 2012

I think Carfix is honest.

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Carfix
Verified Customer
November 24, 2012

Free shuttle is always great. Waiting room provides beverages. Very clean and polite.

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Carfix
Verified Customer
November 21, 2012

Very satisfied with the work and service at Carfix.

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Carfix
Verified Customer
November 16, 2012

Outstanding customer service!

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Carfix
Verified Customer
November 15, 2012

Very helpful, and as my husband works a lot, I take care of having our car serviced for the most part. As a woman, I appreciate the professional attitude displayed by the employees. Sometimes car repair personnel are disrespectful or condescending if a woman is the customer. Not so with Carfix. I always feel like I'm getting a straight answer. Thanks so much!

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Carfix
Verified Customer
November 13, 2012

Very friendly! Waiting room is always neat and clean, same with bathrooms. Great bunch of guys.

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Carfix
Verified Customer
November 10, 2012

Love the service and care my van receives at Carfix, I won't take my van anywhere else.

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Carfix
Verified Customer
November 08, 2012

Family feel. Always helpful.

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Carfix
Verified Customer
November 08, 2012

Very pleased!

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Carfix
Verified Customer
November 02, 2012

The staff at Carfix are very nice, knowledgeable, family oriented, honest and dependable people. I know when I take my car there to be looked at, they will and will inform me if anything needs attention. I have been going to them for years with all of our cars.

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Carfix
Verified Customer
October 30, 2012

Carfix has a good relaxed atmosphere to wait & the staff is very friendly & professional.

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Carfix
August 24, 2013

When I first started going there, they were really good. They treated me and my wife well and seemed to be very customer focused. But the last couple times I've been, I feel like they are more about selling extra stuff. Also, they are undoubtedly the most expensive shop in the area.

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An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:00pm
Call Now:

(919) 813-7256

Auto Repair Experience

  1. Mike Allen, Manager
  2. Established 2005
  3. 5 Auto Repair Mechanics on Staff
  4. 4 ASE Certified Auto Technicians
  5. 3 ASE Master Auto Technicians
  6. 90 Years of Car Repair Experience