Thank you for fixing my tire.
We have been using Cardinal Shell over 10 years and have been always happy with our service and honesty of the service team.
As usual, I am very satisfied with my recent experience at Cardinal Plaza Shell.
We have two old cars, and you always seem to keep us safe using them. Thanks.
Thank you for the great service!
Always timely, responsive service at a fair and reasonable price.
I spoke to a couple of the staff and all were professional, courteous, and very nice. They dropped me off at my home and offered to pick me up. They even allowed me to come into the office with my little dog.
They were great! They recommended that I get my brakes fixed and I am grateful as the next day, I was cut off in traffic and those brakes came in handy! Avoided an accident. Thank you! :-)
Always very fine service. Appreciate it!!!
Just emissions and safety check-up; thanks for the heads-up earlier last year about needing to get new tires!
Excellent customer service and a very professional staff.
Always a good experience at Cardinal Plaza Shell!
Great work, as always!
I use Cardinal Plaza Shell not only because it is convenient (close to work) but also because they are efficient and respectful. I have never felt they have suggested unnecessary/costly repairs.
Excellent attention and care provided - as usual and as expected!
Excellent job as usual! This is why I return for services and share with other's your great work.
Great work. Done on time and as estimated. Long time customer; never switching.
I am sad to say we are leaving the area and all our friends at cardinal shell. I don't know what Cameron, John, and all the guys there will do without me. I know i bring a ray of sunlight into their day. Ok, maybe I'll miss them more. Thank you for all the help you gave us for our vehicles. Hopefully we'll see you again.
I love the driver for the concierge service. You hired the right guy. He's so friendly and caring - it almost made it a pleasure to have a dead battery!
It was great. The guy put in the bulb quickly and was very pleasant, with a jovial attitude and demeanor.
love these guys - Cameron and all of them at the front desk, honest, straight forward, supportive of local community - they are the best!!!
The accepting technician forgot to include rotating the tires to the oil change on the work order. Once I informed the on-site technician when picking up the vehicle the work was completed immediately. No worries.
Cardinal Plaza Shell has worked on my cars since 1982, and I've never had a problem. The employees are all friendly, knowledgeable, and I feel trustworthy.
I had a nail in my tire. They showed me the nail and patched it within 10 minutes. I was very happy and after a week there is no problem with the tire.
Everyone is very courteous and knowledgeable. If they find any problems they always explain what it is and the price. Also how urgent it it to fix or not. Never feel pressured to have additional work done. It
is very much appreciated.
As always, I feel as though they try to do it right and keep costs down.
Another fine job by cardinal plaza shell.
They worked with me on getting some less expensive parts for the work and it save me a good amount.
On time and as promised.
This shop has the best customer service around. Everyone was polite, helpful, and they are much more fairly priced than the dealerships! I didn't feel taken advantage of at all.
Appointment was easily scheduled, all questions answered, and my car was done when promised. Excellent experience!
Always thorough and clear.
I scheduled an oil change and tire rotation for my wife's Honda. The experience was quick and painless.
My recent experience was great. But I do wish that some how your system would be able to recognize and store whatever ' coupons' or discount media you award a user/customer be embedded in the software and automatically 'used' or discounted when you take your vehicle to be serviced or worked on.
excellent and very satisfied. Like the two year warranty.
The tires on the car were filled with nitrogen in minutes after I made the request. Oil level and fluids were all checked.
I had and oil change and tire rotation. It took less time than the estimate.
Great first experience.
Overpriced and didn't resolve my car's issue
Have used Cardinal Plaza Shell for over 40 years... very satisfied with work, and honesty.
we have been customers since 1988.
Ok. But issue is intermittent so hard to diagnose and fix
Everything went well.
We like the work you do and the coupons you send us to apply towards future jobs. Thanks!
I was so impressed with the young man who fixed my tire; I gave him a $5:00 tip. I guess that says it all! I continue to be a very satisfied customer.
PAUL G. PATTON, Colonel, USAF (Ret.)
Over the last thirty-five years, the service I have received is excellent. Cardinal's prices are quite competitive, especially considering the value received.
I love Cardinal Plaza Shell. If they performed major mechanical on diesel engines, I'd take all my cars there.
As always, it was easy to have the service I needed taken care of efficiently in a timely manner by personable, caring employees.
service provided same day!
Missed a bad gasket on the oil change, causing oil leakage. Fixed right away at no cost with oil topped off.
My car needed additional work. I wholeheartedly trust CFS, but this time I had to find someone less expensive (repair was over $2000).
My favorite gas station.
Very much appreciated that they offered to drop my car off to me!
Took my car in for an oil change as well as tire rotation and balance. I love they have free wifi. I was able to get work done as I waited for my car. They completed the work in an hour and I was on my way.
You guys are the best..been bringing cars there for over 20 years...
Everyone was very helpful and the service was great.
I have never had a bad experience at the cardinal forest shell. I recommend this shop to everyone I know.
I love how you can leave your car to be state inspected and emission and they will call you when it's ready.
Work was fine.
Have never had a bad experience in the 11 years I've been going to them - since I moved to Virginia - would recommend to anyone!
Very courteous employees and great customer service. Love the teamwork at this Shell and also how nice they treat the customer. The holiday decorations are great too!
The service performed is very professional.
Friendly service as usual.
The oil change was quick and professional as usual. The tire pressure light was on when I took it in, and was still on when I picked it up. No mention in the paperwork. Turns out, I had a dead TP sensor. This is the sort of thing Cardinal Plaza usually gets right.
Always the best. Thanks.Lukuku
station is very clear about why the work is needed. Staff is knowledgeable and pleasant.
Quick, professional service as always!
Keep up the good work.
Excellent service, as always!
I have been with Cardinal Plaza Shell for about 30 years. The story I tell is this. Long ago (+ or - 25 years) I took my car there for a pre-trip inspection and tune up. However, on the road to Michigan the car performed badly - burning enormous amounts of fuel. I called them from Michigan to voice my discontent. I was told to take my car anywhere I wanted there and get it fixed and also bring in my gas receipts and they would reimburse me for all my expenses. I have been dealing with them ever since - any and all service stations can make a mistake, but only a few will unconditionally stand behind their work. Integrity, Fair Prices, Fast Service, Community Minded. CP Shell also runs charitable programs in which they match funds of customer donations to support, wounded military veterans & families, first responders, homeless, the poor and disadvantaged persons. I can count on their repair estimate to be fair and reasonable - they will also tell you when you do not need the repair you thought you did. I am proud to be associated with them.
The customer service is what keeps our family coming back for all service and repairs. I like the fact that your employees have been with you for a long time. It's good to see familiar faces and talk with people who remember us.
Cardinal Plaza has performed virtually all of my mechanical needs for almost a decade. This time, they performed a simple oil change. Nonetheless, the service, workmanship and professionalism experienced was superior in every regard.
We always feel welcomed and confident that our cars will be taken care of quickly and efficiently, and at a fair price...when there was a glitch and parts did not arrive on time, another car was immediately made available to me to use at no cost....with free pick up from my home, to boot :) Thank you, Cardinal Shell!!
Always have a rewarding experience at Cardinal Plaza Shell!
Always have had good service at this Shell.
Very good experience
Also provided a ride home while work was being done
very good experience.
Very good experience
Also provided a ride home while work was being done
Excellent service. Work was done exactly as expected and car was ready earlier than it was promised.
Good job on routine service.
always pleased with the work Shell does on our cars.
Have has CS work on all my car. Quality work but more important they take care of their customers.
Service was good! I also appreciated the ride home from George, and you all had great records (knew a repair I requested had been done previously).
Service was excellent and staff was courteous and explained everything along with estimate before work was performed.
This was like every other time here. Respectful, honest and trustworthy
fast & good
My windshield wipers were not installed correctly and I needed to return to the shop, where they fixed them for free. Also, I did not hear from them for much of the day and needed to call a few times to learn the status of my car
I have used them for service for years and have always been pleased with there service.
My experiences have been uniformly excellent throughout the 20+ years I've been going to CPS.
Sliding door fixed
I am totally confident in the service I get at Cardinal Plaza Shell. Everyone I meet is professional and helpful in every way.
Cardinal Shell has great customer service and I didn't have to wait long for an oil change.
As always, Scott and his staff are the best in the Burke and Springfield area! They're always fast fair and friendly!
The quality of the work and client treatment is great. The office staff always has time to talk about the work and what needs to be done. And to take care of you. That is why I keep coming back AND recommend others to the station.
Nail caused flat tire. CP Shell fixed it immediately, and more importantly, looked at all the tires and helped us understand the wear and aging which could lead to safety issues. This was done by the young man doing the work, as he was truly concerned about our safety. I expected the repair, but I valued his concern and communications. Good Job.
We have loved this shop every time, and the valet service is amazing.
Excellent service and very professional, as always.
Work was done professionally and financially appropriate.
Excellent service as usual.
The best garage! The only place we go!
You couldn't find nicer people to treat your car like part of your family! They treat it as if it were their own!
This is now my go-to shop for all repairs on my car.
Had oil changed and waited less than an hour. I was told about other maintenance services that should be done, but was not forced to have them done.
We have been bringing our cars to Cardinal Plaza Shell for 20+ years. I trust them explicitly.
Coil went bad in cylinder #1. After getting estimate to repair decided to replace all coils. Work was done as promised and car runs like it did when i first bought it. They did a great job. I was very pleased with the service. Price could always be lower but it was fair.
I had been noticing a 'whine' noise when I turned my steering wheel, especially when the car was cold upon first starting. The guys at Cardinal Shell suspected it was a power steering pump or a pulley. Upon inspection, the pump was going bad. I had them replace the pump and flush the power steering fluid. Done on time as expected! Love Cardinal Shell!
Great place to bring your car!
Excellent experience, as always!
I couldn't ask for better service. They even gave me a loaner car while the car was in the shop.
Excellent service in a timely manner at a fair price.
I trust the people that work at Cardinal Plaza Shell.
We started going to cardinal plaza shell because it is close to our house but now i always choose them. I had collected several estimates for a bigger job and theirs was still the best. The car is always ready on time or early and everyone is very friendly.
Good job mounting and balancing tires. Was more expensive than I would have liked.
Respectful staff, honest pricing and excellent service-as always-for over 25 years!
I have been a customer for over 20 years for a reason - great professional service completed on time and done correctly the first time. Mr. Brown, Cameron, John and the rest of the crew are like family. They are honest, friendly and trustworthy. Good people, great service. J. Kelley
As always the work is done the right way.
Excellent work as always. Good communication and timely repairs. I have a great deal of trust in this organization. Thanks
I feel very lucky to have Cardinal Plaza Shell as my one-stop center for car repairs to my cars and for those of my family.
Got the repair done quick and brought the headlight back from the dead. Thanks!
As I was waiting for my vehicle, a gentleman came in to complement the young man that had worked on his car. Not sure if that info ever got passed on to the workers manager.
I bought four tires and the wrong four were put on the first time however the store remedied the situation by providing a car for the day while they put on the right pair. It was inconvenient to use another car but I was satisfied with the service and the remedy.
Fixed the problem on time and at the quoted price.
Great service, as always! I have been coming to Cardinal Plaza Shell for years! The best!
As always, excellent,,high quality, customer oriented service.
Cardinal Plaza Shell always does a good job.
We use Cardinal PLaza shell for all our repair needs. They tell it to ya straight ethnic extras. Love the ride home as well as the drop off of fixed vehicles!
I had a routine oil change and they were fast!
Keep up the great job you all are doing.
I purchased 4 new Michelins during the November sale. Cardinal had them available and installed them. My one issue is that I found out after the fact that the tires were inflated with nitrogen. Not necessarily a bad thing, but I was not informed about this (I saw it on the invoice after I got home), and I have not been told the benefits of nitrogen, the cost of maintaining nitrogen fill, or the cost of the service if this *free* service was not provided.
I love Cardinal Plaza Shell. I've been going there for years. Friendly, helpful, trustworthy!
They are awesome and I highly recommend them!
Cardinal plaza has always been good to me and my car.
Always a pleasant experience. My family feels they look out for us!
Once again, everything was done well.
Cardinal Plaza Shell has taken care of our last 10 cars. We go to them for ALL of our car repair needs!
We're very happy with the service!
Always happy with the service.
Replacement of four tires on sale.
I've been using Cardinal Plaza Shell since I moved into the area 25 years ago. When I can't fix the problem myself, they're always the first place I check to get the work done. Not only do they do great work, if an issue pops up later, they always stand behind their work.
The service was excellent as usual. Everyone in the shop is knowledgeable, courteous and goes out of their way to explain, answer any questions, etc. Service completed as scheduled. The concierge service is great also. Co-operation and comradery among all personnel is obvious. Great place to do business with.
Great customer service and quality.
I wanted to get more information on what was wrong with the tire. The second thing was, when I went to get the car, The seat was pushed up right against the wheel and it was a hot day. I hadn't really touched my seat in years and there it was way out of place. I had to push it back. I think they should have tried to keep it in the original location. I know there was nobody that short that it would have been all the way up front like it was.
You should always verify your service is complete as promised with respect to tire rotation.
They were really good at telling me what repairs needed to be done and which ones could wait, which I though was very honest.
Quite satisfying service.
They do repairs quickly and well. They are honest and don't create work just for the business.
I've been going here since 1980 and have been very happy with them.
Always dependable and timely with their repairs.
I've used them for years. They have always been extremely good and extremely fair.
I've always been very satisfied. Good prices and very honest about their work and recommendations.
Not only is their work excellent but their personnel is excellent as well. The people are very nice, considerate and courteous all the time.
It is the only shop we have ever found. We've been in this area since the mid 80s. We are never pressured to buy something we don't need. We are given completely objective feedback if there is an issue as to how much it generally impacts the vehicle and if we have to wait before we have to do something. They are completely fair. We do not ever feel like we are being taken. The car went to go get tires at another location and they gave us a list of things that needed to be done. We did nothing there. We brought the vehicle back to Shell and found out that of the 5 items on the list, 3 of them were genuine. 1 was a warranty item which Shell informed us which the other place didn't. The other 2 items were things that didn't need to be done yet. They would have to be done in the future but not at the time that we were told by the first shop. It's the only place we'll go. We had to bring the car to the dealer for the warranty item and it was very uncomfortable throughout the entire process. We even had to argue to get them to do the warranty items and we never have any problems like that at the Shell.
They are very nice. Their work is fine, it just seems to be pricier than competition.
These guys are honest and they do what's needed. I have been going to them for years and years. Their service and honesty is well appreciated. I have been going to them for over 20 years.
Speedy service. Customer service was excellent. The guys explain everything in full detail so I can understand it so there were no questions on my part about the calibration report.