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Cardinal Plaza Shell

8334 Old Keene Mill Road, Springfield, VA 22152 Map & directions

Call Now: (703) 349-4624

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About Cardinal Plaza Shell

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
97
Technical Ability (?)
97
Tools & Equipment (?)
94
Customer Service (?)
98
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

We love finding shops that are open on Saturday, but being open on Sunday is almost unheard of. And not only is this shop open seven days a week, they are open until 9pm every day. It doesn't get more convenient than that! At Cardinal Plaza, we found a very dedicated group of technicians who have been together for a long time and have a combined 91 years of experience between them. Three of their five techs are ASE certified and all attend regular training. Cardinal also offers shuttle rides, loaner cars, and the fact that they are a Shell gas station adds a level of convenience you don't see at many shops, earning Cardinal a high score in the Customer Conveniences section of our survey.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Tire Sales/Repair
Transmission Repair

Amenities

AAA Member Discount Coffee Early Bird Dropoff Extended/Evening Hours
Gas/Diesel Heated Waiting Room Loaner Car Military Discount
Open Weekends Rental Car Senior Discount Service Guarantee
Shopping Nearby Shuttle Store Warranty Accepted
Wireless Internet

Customer Reviews 14 verified reviews (15 total)

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Cardinal Plaza Shell
Verified Customer
June 14, 2012

They do repairs quickly and well. They are honest and don't create work just for the business.

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Cardinal Plaza Shell
Verified Customer
June 14, 2012

Quite satisfying service.

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Cardinal Plaza Shell
Verified Customer
June 14, 2012

They were really good at telling me what repairs needed to be done and which ones could wait, which I though was very honest.

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Cardinal Plaza Shell
Verified Customer
June 14, 2012

You should always verify your service is complete as promised with respect to tire rotation.

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Cardinal Plaza Shell
Verified Customer
June 14, 2012

I wanted to get more information on what was wrong with the tire. The second thing was, when I went to get the car, The seat was pushed up right against the wheel and it was a hot day. I hadn't really touched my seat in years and there it was way out of place. I had to push it back. I think they should have tried to keep it in the original location. I know there was nobody that short that it would have been all the way up front like it was.

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Cardinal Plaza Shell
Verified Customer
June 13, 2012

I've used them for years. They have always been extremely good and extremely fair.

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Cardinal Plaza Shell
Verified Customer
June 13, 2012

Always dependable and timely with their repairs.

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Cardinal Plaza Shell
Verified Customer
June 13, 2012

I've been going here since 1980 and have been very happy with them.

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Cardinal Plaza Shell
Verified Customer
June 12, 2012

It is the only shop we have ever found. We've been in this area since the mid 80s. We are never pressured to buy something we don't need. We are given completely objective feedback if there is an issue as to how much it generally impacts the vehicle and if we have to wait before we have to do something. They are completely fair. We do not ever feel like we are being taken. The car went to go get tires at another location and they gave us a list of things that needed to be done. We did nothing there. We brought the vehicle back to Shell and found out that of the 5 items on the list, 3 of them were genuine. 1 was a warranty item which Shell informed us which the other place didn't. The other 2 items were things that didn't need to be done yet. They would have to be done in the future but not at the time that we were told by the first shop. It's the only place we'll go. We had to bring the car to the dealer for the warranty item and it was very uncomfortable throughout the entire process. We even had to argue to get them to do the warranty items and we never have any problems like that at the Shell.

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Cardinal Plaza Shell
Verified Customer
June 12, 2012

Not only is their work excellent but their personnel is excellent as well. The people are very nice, considerate and courteous all the time.

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Cardinal Plaza Shell
Verified Customer
June 12, 2012

I've always been very satisfied. Good prices and very honest about their work and recommendations.

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Cardinal Plaza Shell
Verified Customer
June 09, 2012

They are very nice. Their work is fine, it just seems to be pricier than competition.

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Cardinal Plaza Shell
Verified Customer
June 07, 2012

Speedy service. Customer service was excellent. The guys explain everything in full detail so I can understand it so there were no questions on my part about the calibration report.

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Cardinal Plaza Shell
Verified Customer
June 07, 2012

These guys are honest and they do what's needed. I have been going to them for years and years. Their service and honesty is well appreciated. I have been going to them for over 20 years.

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Cardinal Plaza Shell
March 14, 2013

Tried to get an appointment a couple days ahead of time and was told to bring the car over on Sunday. Brought in Sunday and at first we were told that they didn't have time to work on it. The issue was a the check engine light was on and they said "the air box" was loose, but the light might come on again...Sure enough about 30 miles later, the light came back on...they didn't charge us but ended up wasting our Sunday and gas over there...what they probably did is just disconnect the battery which reboots the computer, turning off all code lights until the car is driven for a short period of time when the computer resets and the problem code lights come back on if the problem isn't fixed....I would be cautious using them...maybe they are too busy for any new business....They getan additional star because at least they were open on Sunday...

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Hours of Operation
EVERYDAY:6:00am to 9:00pm
Call Now:

(703) 349-4624

Auto Repair Experience

  1. Cameron Carter, Manager
  2. Established 1969
  3. 5 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 91 Years of Car Repair Experience