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Cardinal Plaza Shell

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cardinalplazashell@mac.com
8334 Old Keene Mill Road
Springfield, VA 22152 USA
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OPEN NOW
Su
6:00am to 9:00pm
OPEN NOW
W
6:00am to 9:00pm
Su
6:00am to 9:00pm
Th
6:00am to 9:00pm
M
6:00am to 9:00pm
F
6:00am to 9:00pm
T
6:00am to 9:00pm
S
6:00am to 9:00pm
Call now:
(703) 666-8420
145 Verified Reviews

Auto Repair Experience

  • Cameron Carter, Manager
  • Established 1969
  • 5 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 91 Years of Car Repair Experience
RepairPal Scorecard

We love finding shops that are open on Saturday, but being open on Sunday is almost unheard of. And not only is this shop open seven days a week, they are open until 9pm every day. It doesn't get more convenient than that! At Cardinal Plaza, we found a very dedicated group of technicians who have been together for a long time and have a combined 91 years of experience between them. Three of their five techs are ASE certified and all attend regular training. Cardinal also offers shuttle rides, loaner cars, and the fact that they are a Shell gas station adds a level of convenience you don't see at many shops, earning Cardinal a high score in the Customer Conveniences section of our survey.

Details

Auto Repair Experience

  • Cameron Carter, Manager
  • Established 1969
  • 5 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 91 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Weekends
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • TECH-NET
  • iATN

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

137 Verified Reviews
5 stars
(108)
4 stars
(24)
3 stars
(3)
2 stars
(2)
1 star
(0)
by - Verified Customer February 10, 2017

Great service.

by - Verified Customer February 07, 2017

Great service.

by - Verified Customer February 07, 2017

Thanks.

by - Verified Customer February 08, 2017

Overpriced and didn't resolve my car's issue

by - Verified Customer February 04, 2017

Ok. But issue is intermittent so hard to diagnose and fix

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by - Verified Customer February 06, 2017

Have used Cardinal Plaza Shell for over 40 years... very satisfied with work, and honesty.

by - Verified Customer January 29, 2017

We like the work you do and the coupons you send us to apply towards future jobs. Thanks!

by - Verified Customer January 28, 2017

I was so impressed with the young man who fixed my tire; I gave him a $5:00 tip. I guess that says it all! I continue to be a very satisfied customer.

PAUL G. PATTON, Colonel, USAF (Ret.)

by - Verified Customer February 01, 2017

Everything went well.

by - Verified Customer January 09, 2017

Everyone was very helpful and the service was great.

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by - Verified Customer January 07, 2017

Work was fine.

by - Verified Customer January 28, 2017

Good job.

by - Verified Customer January 08, 2017

I love how you can leave your car to be state inspected and emission and they will call you when it's ready.

by - Verified Customer January 06, 2017

Very courteous employees and great customer service. Love the teamwork at this Shell and also how nice they treat the customer. The holiday decorations are great too!

by - Verified Customer January 22, 2017

I love Cardinal Plaza Shell. If they performed major mechanical on diesel engines, I'd take all my cars there.

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by - Verified Customer January 15, 2017

Missed a bad gasket on the oil change, causing oil leakage. Fixed right away at no cost with oil topped off.

by - Verified Customer December 25, 2016

Excellent service

by - Verified Customer December 08, 2016

Excellent service and very professional, as always.

by - Verified Customer January 15, 2017

service provided same day!

by - Verified Customer January 14, 2017

My car needed additional work. I wholeheartedly trust CFS, but this time I had to find someone less expensive (repair was over $2000).

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by - Verified Customer December 13, 2016

I am totally confident in the service I get at Cardinal Plaza Shell. Everyone I meet is professional and helpful in every way.

by - Verified Customer January 18, 2017

As always, it was easy to have the service I needed taken care of efficiently in a timely manner by personable, caring employees.

by - Verified Customer January 12, 2017

Took my car in for an oil change as well as tire rotation and balance. I love they have free wifi. I was able to get work done as I waited for my car. They completed the work in an hour and I was on my way.

by - Verified Customer January 04, 2017

Always the best. Thanks.Lukuku

by - Verified Customer January 12, 2017

My favorite gas station.

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by - Verified Customer January 11, 2017

You guys are the best..been bringing cars there for over 20 years...

by - Verified Customer January 12, 2017

Very much appreciated that they offered to drop my car off to me!

by - Verified Customer January 07, 2017

Have never had a bad experience in the 11 years I've been going to them - since I moved to Virginia - would recommend to anyone!

by - Verified Customer January 05, 2017

The service performed is very professional.

by - Verified Customer January 08, 2017

I have never had a bad experience at the cardinal forest shell. I recommend this shop to everyone I know.

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by - Verified Customer January 03, 2017

thank you

by - Verified Customer January 06, 2017

Thank you.

by - Verified Customer January 05, 2017

Friendly service as usual.

by - Verified Customer January 03, 2017

Quick, professional service as always!

by - Verified Customer January 05, 2017

Highly professional.

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by - Verified Customer December 23, 2016

always pleased with the work Shell does on our cars.

by - Verified Customer January 04, 2017

The oil change was quick and professional as usual. The tire pressure light was on when I took it in, and was still on when I picked it up. No mention in the paperwork. Turns out, I had a dead TP sensor. This is the sort of thing Cardinal Plaza usually gets right.

by - Verified Customer December 31, 2016

Excellent service, as always!

by - Verified Customer December 28, 2016

very good experience.

by - Verified Customer December 26, 2016

Excellent service. Work was done exactly as expected and car was ready earlier than it was promised.

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by - Verified Customer January 02, 2017

Thanks.

by - Verified Customer January 03, 2017

station is very clear about why the work is needed. Staff is knowledgeable and pleasant.

by - Verified Customer January 03, 2017

Good service

by - Verified Customer December 30, 2016

I have been with Cardinal Plaza Shell for about 30 years. The story I tell is this. Long ago (+ or - 25 years) I took my car there for a pre-trip inspection and tune up. However, on the road to Michigan the car performed badly - burning enormous amounts of fuel. I called them from Michigan to voice my discontent. I was told to take my car anywhere I wanted there and get it fixed and also bring in my gas receipts and they would reimburse me for all my expenses. I have been dealing with them ever since - any and all service stations can make a mistake, but only a few will unconditionally stand behind their work. Integrity, Fair Prices, Fast Service, Community Minded. CP Shell also runs charitable programs in which they match funds of customer donations to support, wounded military veterans & families, first responders, homeless, the poor and disadvantaged persons. I can count on their repair estimate to be fair and reasonable - they will also tell you when you do not need the repair you thought you did. I am proud to be associated with them.

by - Verified Customer January 01, 2017

Keep up the good work.

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by - Verified Customer December 29, 2016

The customer service is what keeps our family coming back for all service and repairs. I like the fact that your employees have been with you for a long time. It's good to see familiar faces and talk with people who remember us.

by - Verified Customer December 28, 2016

We always feel welcomed and confident that our cars will be taken care of quickly and efficiently, and at a fair price...when there was a glitch and parts did not arrive on time, another car was immediately made available to me to use at no cost....with free pick up from my home, to boot :) Thank you, Cardinal Shell!!

by - Verified Customer December 28, 2016

Always have a rewarding experience at Cardinal Plaza Shell!

by - Verified Customer December 28, 2016

Always have had good service at this Shell.

by - Verified Customer December 22, 2016

Have has CS work on all my car. Quality work but more important they take care of their customers.

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by - Verified Customer December 20, 2016

My windshield wipers were not installed correctly and I needed to return to the shop, where they fixed them for free. Also, I did not hear from them for much of the day and needed to call a few times to learn the status of my car

by - Verified Customer December 29, 2016

Cardinal Plaza has performed virtually all of my mechanical needs for almost a decade. This time, they performed a simple oil change. Nonetheless, the service, workmanship and professionalism experienced was superior in every regard.

by - Verified Customer December 28, 2016

Very good experience
Also provided a ride home while work was being done

by - Verified Customer December 26, 2016

Very good experience
Also provided a ride home while work was being done

by - Verified Customer December 21, 2016

Service was excellent and staff was courteous and explained everything along with estimate before work was performed.

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by - Verified Customer December 21, 2016

This was like every other time here. Respectful, honest and trustworthy

by - Verified Customer December 25, 2016

Good job on routine service.

by - Verified Customer December 20, 2016

Thanks

by - Verified Customer December 22, 2016

Service was good! I also appreciated the ride home from George, and you all had great records (knew a repair I requested had been done previously).

by - Verified Customer November 07, 2016

We're very happy with the service!

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by - Verified Customer December 21, 2016

fast & good

by - Verified Customer December 19, 2016

I have used them for service for years and have always been pleased with there service.

by - Verified Customer December 13, 2016

Sliding door fixed

by - Verified Customer December 11, 2016

Nail caused flat tire. CP Shell fixed it immediately, and more importantly, looked at all the tires and helped us understand the wear and aging which could lead to safety issues. This was done by the young man doing the work, as he was truly concerned about our safety. I expected the repair, but I valued his concern and communications. Good Job.

by - Verified Customer December 08, 2016

good service.

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by - Verified Customer December 11, 2016

The quality of the work and client treatment is great. The office staff always has time to talk about the work and what needs to be done. And to take care of you. That is why I keep coming back AND recommend others to the station.

by - Verified Customer December 18, 2016

My experiences have been uniformly excellent throughout the 20+ years I've been going to CPS.

by - Verified Customer December 08, 2016

great!

by - Verified Customer December 04, 2016

Good job.

by - Verified Customer December 13, 2016

Cardinal Shell has great customer service and I didn't have to wait long for an oil change.

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by - Verified Customer December 12, 2016

As always, Scott and his staff are the best in the Burke and Springfield area! They're always fast fair and friendly!

by - Verified Customer December 11, 2016

We have loved this shop every time, and the valet service is amazing.

by - Verified Customer November 29, 2016

I couldn't ask for better service. They even gave me a loaner car while the car was in the shop.
They're great!

by - Verified Customer November 22, 2016

Excellent work as always. Good communication and timely repairs. I have a great deal of trust in this organization. Thanks

by - Verified Customer December 03, 2016

The best garage! The only place we go!

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by - Verified Customer December 04, 2016

Extremely positive

by - Verified Customer December 04, 2016

Excellent service as usual.

by - Verified Customer December 01, 2016

You couldn't find nicer people to treat your car like part of your family! They treat it as if it were their own!

by - Verified Customer November 27, 2016

We started going to cardinal plaza shell because it is close to our house but now i always choose them. I had collected several estimates for a bigger job and theirs was still the best. The car is always ready on time or early and everyone is very friendly.

by - Verified Customer December 06, 2016

Great job.

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by - Verified Customer November 29, 2016

I had been noticing a 'whine' noise when I turned my steering wheel, especially when the car was cold upon first starting. The guys at Cardinal Shell suspected it was a power steering pump or a pulley. Upon inspection, the pump was going bad. I had them replace the pump and flush the power steering fluid. Done on time as expected! Love Cardinal Shell!

by - Verified Customer December 01, 2016

Had oil changed and waited less than an hour. I was told about other maintenance services that should be done, but was not forced to have them done.

by - Verified Customer November 28, 2016

I trust the people that work at Cardinal Plaza Shell.

by - Verified Customer November 10, 2016

Recommend

by - Verified Customer November 16, 2016

Fixed the problem on time and at the quoted price.

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by - Verified Customer December 05, 2016

Work was done professionally and financially appropriate.

by - Verified Customer November 29, 2016

We have been bringing our cars to Cardinal Plaza Shell for 20+ years. I trust them explicitly.

by - Verified Customer November 27, 2016

Thanks

by - Verified Customer November 28, 2016

Excellent outcome!

by - Verified Customer November 25, 2016

Good job mounting and balancing tires. Was more expensive than I would have liked.

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by - Verified Customer November 09, 2016

Once again, everything was done well.

by - Verified Customer November 01, 2016

Great customer service and quality.

by - Verified Customer November 24, 2016

I have been a customer for over 20 years for a reason - great professional service completed on time and done correctly the first time. Mr. Brown, Cameron, John and the rest of the crew are like family. They are honest, friendly and trustworthy. Good people, great service. J. Kelley

by - Verified Customer November 21, 2016

I feel very lucky to have Cardinal Plaza Shell as my one-stop center for car repairs to my cars and for those of my family.

by - Verified Customer November 20, 2016

Got the repair done quick and brought the headlight back from the dead. Thanks!

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by - Verified Customer November 19, 2016

Very pleased.

by - Verified Customer November 15, 2016

As always, excellent,,high quality, customer oriented service.

by - Verified Customer November 15, 2016

Cardinal Plaza Shell always does a good job.

by - Verified Customer November 13, 2016

I purchased 4 new Michelins during the November sale. Cardinal had them available and installed them. My one issue is that I found out after the fact that the tires were inflated with nitrogen. Not necessarily a bad thing, but I was not informed about this (I saw it on the invoice after I got home), and I have not been told the benefits of nitrogen, the cost of maintaining nitrogen fill, or the cost of the service if this *free* service was not provided.

by - Verified Customer November 25, 2016

great.

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by - Verified Customer November 29, 2016

Coil went bad in cylinder #1. After getting estimate to repair decided to replace all coils. Work was done as promised and car runs like it did when i first bought it. They did a great job. I was very pleased with the service. Price could always be lower but it was fair.

by - Verified Customer November 04, 2016

Replacement of four tires on sale.

by - Verified Customer December 01, 2016

This is now my go-to shop for all repairs on my car.

by - Verified Customer November 22, 2016

As always the work is done the right way.

by - Verified Customer November 30, 2016

Very happy.

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by - Verified Customer November 17, 2016

I bought four tires and the wrong four were put on the first time however the store remedied the situation by providing a car for the day while they put on the right pair. It was inconvenient to use another car but I was satisfied with the service and the remedy.

by - Verified Customer November 28, 2016

Excellent service in a timely manner at a fair price.

by - Verified Customer November 06, 2016

Always happy with the service.

by - Verified Customer November 29, 2016

Great place to bring your car!

by - Verified Customer November 29, 2016

Excellent experience, as always!

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by - Verified Customer November 10, 2016

They are awesome and I highly recommend them!

by - Verified Customer November 09, 2016

Always a pleasant experience. My family feels they look out for us!

by - Verified Customer November 24, 2016

Respectful staff, honest pricing and excellent service-as always-for over 25 years!

by - Verified Customer November 14, 2016

We use Cardinal PLaza shell for all our repair needs. They tell it to ya straight ethnic extras. Love the ride home as well as the drop off of fixed vehicles!

by - Verified Customer November 14, 2016

I had a routine oil change and they were fast!

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by - Verified Customer November 14, 2016

Keep up the great job you all are doing.

by - Verified Customer November 12, 2016

I love Cardinal Plaza Shell. I've been going there for years. Friendly, helpful, trustworthy!

by - Verified Customer November 08, 2016

Cardinal Plaza Shell has taken care of our last 10 cars. We go to them for ALL of our car repair needs!

by - Verified Customer November 04, 2016

I've been using Cardinal Plaza Shell since I moved into the area 25 years ago. When I can't fix the problem myself, they're always the first place I check to get the work done. Not only do they do great work, if an issue pops up later, they always stand behind their work.

by - Verified Customer November 03, 2016

The service was excellent as usual. Everyone in the shop is knowledgeable, courteous and goes out of their way to explain, answer any questions, etc. Service completed as scheduled. The concierge service is great also. Co-operation and comradery among all personnel is obvious. Great place to do business with.

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by - Verified Customer November 09, 2016

Cardinal plaza has always been good to me and my car.

by - Verified Customer November 15, 2016

Great service, as always! I have been coming to Cardinal Plaza Shell for years! The best!

by - Verified Customer November 18, 2016

As I was waiting for my vehicle, a gentleman came in to complement the young man that had worked on his car. Not sure if that info ever got passed on to the workers manager.

by - Verified Customer June 14, 2012

They were really good at telling me what repairs needed to be done and which ones could wait, which I though was very honest.

by - Verified Customer June 14, 2012

Quite satisfying service.

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by - Verified Customer June 14, 2012

They do repairs quickly and well. They are honest and don't create work just for the business.

by June 14, 2012

You should always verify your service is complete as promised with respect to tire rotation.

by - Verified Customer June 14, 2012

I wanted to get more information on what was wrong with the tire. The second thing was, when I went to get the car, The seat was pushed up right against the wheel and it was a hot day. I hadn't really touched my seat in years and there it was way out of place. I had to push it back. I think they should have tried to keep it in the original location. I know there was nobody that short that it would have been all the way up front like it was.

by - Verified Customer June 13, 2012

I've been going here since 1980 and have been very happy with them.

by June 13, 2012

I've used them for years. They have always been extremely good and extremely fair.

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by June 13, 2012

Always dependable and timely with their repairs.

by - Verified Customer June 12, 2012

I've always been very satisfied. Good prices and very honest about their work and recommendations.

by - Verified Customer June 12, 2012

Not only is their work excellent but their personnel is excellent as well. The people are very nice, considerate and courteous all the time.

by June 12, 2012

It is the only shop we have ever found. We've been in this area since the mid 80s. We are never pressured to buy something we don't need. We are given completely objective feedback if there is an issue as to how much it generally impacts the vehicle and if we have to wait before we have to do something. They are completely fair. We do not ever feel like we are being taken. The car went to go get tires at another location and they gave us a list of things that needed to be done. We did nothing there. We brought the vehicle back to Shell and found out that of the 5 items on the list, 3 of them were genuine. 1 was a warranty item which Shell informed us which the other place didn't. The other 2 items were things that didn't need to be done yet. They would have to be done in the future but not at the time that we were told by the first shop. It's the only place we'll go. We had to bring the car to the dealer for the warranty item and it was very uncomfortable throughout the entire process. We even had to argue to get them to do the warranty items and we never have any problems like that at the Shell.

by - Verified Customer June 09, 2012

They are very nice. Their work is fine, it just seems to be pricier than competition.

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by June 07, 2012

These guys are honest and they do what's needed. I have been going to them for years and years. Their service and honesty is well appreciated. I have been going to them for over 20 years.

by June 07, 2012

Speedy service. Customer service was excellent. The guys explain everything in full detail so I can understand it so there were no questions on my part about the calibration report.

19 verified customers did not leave comments but provided these ratings:
by Janine, Walt, Donald, John, Laura, Peter, Guity, Stanley, Rita, Alfred, Don
by Shiela , Thomas, Micah
by Nancy, Kevin, Allen
by Anthony, Anna
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