Prompt and complete service.
CarSMART is a "get what you pay for" kind of shop, but I'm going to start looking elsewhere because they are very expensive and friends have recommended other shops that aren't as expensive, with good quality.
Thorough and attentive to vehicle. Service was costly but upfront about the necessary work. Great customer care; continue to exercise courtesy and professionalism in all interactions.
Pricey but good.
Good, they seem to overreact to potential car problems.
Takes a long time to complete service, very pushy about unnecessary additional services.
There was poor communication about my needs between staff in the shop. Someone did, belatedly work to get the problem fixed.
Able to answer any questions I had about my car.
I feel the staff does a pretty good job, but the costs for replacement parts seem to be marked up quite a bit.
Typical good service.
A rough estimate of how long a checkup will require should have been stated when making an appointment. What I thought would only take a little over an hour turned into almost half the day.
Friendly staff and very rarely have an issue with the service provided. The shuttle service is a huge bonus.
Always polite and helpful. Good work consistently on 2 vehicles over a 15 year period.
Excellent as always.
Very satisfied with service.
Always professional, friendly and appreciated rides to and from.
The guys at the shop are always helpful. The concierge service is a plus as well.
They provided quick and timely service and only helped us fix what we needed to.
Shop has always been reliable with the services they have done.
Excellent job and in a timely manner. Employees are friendly and pleasant.
They have taken care of my older Mercedes and so far I am very satisfied with CarSmart! They have gone out of their way to make a car available when mine needed service so I could continue to work. Bob, Jeff, the mechanics and the staff are great for customer service!
They're just very attentive to detail. Very customer friendly. They take pictures of all their work, so there is no lack of trust. They give me a ride home and pick me up. They go out of the way for the customer. They're just very likable. I know Bob and I go in there and talk to him like my neighbor. A good guy. I would highly recommend them.
The transport drivers were very nice and they do offer that service. They pick you up and give you a ride home.
I have been satisfied with their work for years.
You can trust the CarSMART team. They're very trustworthy.
They do really good work and have it done. You don't have to bring it back after they do the work. At some shops, you have to bring it back to do additional work, but you don't have to there.
I think that CarSMART recommends repairs that do not need to be done.
Thank you for your thoughts. We feel that it is our professional obligation to be sure your car is in safe operating condition and to share our findings. This provides you with the information you need to make an informed decision about what to repair or service and what not to repair or service. We find that most new customers who experience our complimentary safety and maintenance inspection for the first time, find that it is much more in-depth than they are use to seeing. We will share what we find good about your car and also what you may need to think about repairing-if any. Again this is information to help you be a better informed consumer.
I'm just very satisfied with them. I would recommend anybody to use CarSMART. I'm just satisfied and I will continue to use them.
I just say they are extremely competitive on prices and they don't pressure you into buying something you don't need.
I want to feel comfortable with who I go to and will go back again.
Their customer service is absolutely superb. They are completely honest. They saved me 2400 dollars on the repair for the same work that the dealership was going to do but for twenty four hundred dollars less.
It was great. The service was great and the people were very helpful.
They do a super job. They have for thirty years. The guys that work on the cars do excellent work. Dan, Carl, and Jeff do a good job. Bob does a good job. Everybody does a good job there. I would recommend anyone to them.