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CarSmart Auto Service

7921 Watson Rd, Marlborough, MO 63119 Map & directions

Call Now: (314) 266-7945

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About CarSmart Auto Service

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
100
Tools & Equipment (?)
88
Customer Service (?)
97
Customer Conveniences (?)
36 months / 36,000 miles
Parts & Labor Warranty (?)

Assessment Summary

CarSmart Auto Service was established in 1980 and has been serving the community of Webster Grove ever since. Service manager Bob Mctearnen has over 30 years of industry experience, 16 of which has been at CarSMART. He has an amazingly talented group of technicians whom have 79 years of combined experience all of them are ASE certified, 3 being Master ASE Certified. These technicians have access to the industries leading tools, they also have the skills to perform state certified emissions testing and safety inspections. This Bosch Certified Service Center backs their work up with a generous 36 month 36,000 mile warranty. Their amenities include a local shuttle service, rental car, early bird/after hours drop-off, free WiFi internet access, and convenient Saturday business hours.

Message from the Shop

CarSmart is a family owned repair shop in the Webster Groves, Mo area. We have been servicing the St. Louis County community since 1980. We are accredited with the Better Business Bureau, certified with AAA and Bosch. We would love to be your first choice in auto repair.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Roadside Assistance Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Tire Sales/Repair
Transmission Repair Windshield/Glass

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Coffee
Early Bird Dropoff Financing Gas/Diesel Heated Waiting Room
Open Saturday Rental Car Senior Discount Service Guarantee
Shopping Nearby Shuttle Towing Warranty Accepted
Wireless Internet

Customer Reviews 13 verified reviews

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CarSmart Auto Service
Verified Customer
February 26, 2013

Professional.

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CarSmart Auto Service
Verified Customer
February 26, 2013

They're just very attentive to detail. Very customer friendly. They take pictures of all their work, so there is no lack of trust. They give me a ride home and pick me up. They go out of the way for the customer. They're just very likable. I know Bob and I go in there and talk to him like my neighbor. A good guy. I would highly recommend them.

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CarSmart Auto Service
Verified Customer
February 21, 2013

The transport drivers were very nice and they do offer that service. They pick you up and give you a ride home.

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CarSmart Auto Service
Verified Customer
February 19, 2013

I have been satisfied with their work for years.

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CarSmart Auto Service
Verified Customer
February 18, 2013

You can trust the CarSMART team. They're very trustworthy.

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CarSmart Auto Service
Verified Customer
February 15, 2013

I'm just very satisfied with them. I would recommend anybody to use CarSMART. I'm just satisfied and I will continue to use them.

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CarSmart Auto Service
Verified Customer
February 15, 2013

I think that CarSMART recommends repairs that do not need to be done.

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Reply from CarSmart Auto Service -  ddecaroMarch 13, 2013 11:45

Thank you for your thoughts. We feel that it is our professional obligation to be sure your car is in safe operating condition and to share our findings. This provides you with the information you need to make an informed decision about what to repair or service and what not to repair or service. We find that most new customers who experience our complimentary safety and maintenance inspection for the first time, find that it is much more in-depth than they are use to seeing. We will share what we find good about your car and also what you may need to think about repairing-if any. Again this is information to help you be a better informed consumer.
Dan

CarSmart Auto Service
Verified Customer
February 15, 2013

They do really good work and have it done. You don't have to bring it back after they do the work. At some shops, you have to bring it back to do additional work, but you don't have to there.

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CarSmart Auto Service
Verified Customer
February 11, 2013

I just say they are extremely competitive on prices and they don't pressure you into buying something you don't need.

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CarSmart Auto Service
Verified Customer
February 08, 2013

I want to feel comfortable with who I go to and will go back again.

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CarSmart Auto Service
Verified Customer
February 04, 2013

Their customer service is absolutely superb. They are completely honest. They saved me 2400 dollars on the repair for the same work that the dealership was going to do but for twenty four hundred dollars less.

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CarSmart Auto Service
Verified Customer
February 01, 2013

It was great. The service was great and the people were very helpful.

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CarSmart Auto Service
Verified Customer
January 31, 2013

They do a super job. They have for thirty years. The guys that work on the cars do excellent work. Dan, Carl, and Jeff do a good job. Bob does a good job. Everybody does a good job there. I would recommend anyone to them.

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Hours of Operation
Mon - Fri:7:00am to 6:00pm
Sat:7:00am to 5:00pm
Sun:CLOSED
Call Now:

(314) 266-7945

Auto Repair Experience

  1. Dan DeCaro, Owner
  2. Established 1980
  3. 4 Auto Repair Mechanics on Staff
  4. 3 ASE Master Auto Technicians
  5. 79 Years of Car Repair Experience