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CarSmart Auto Service

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ddecaro@sbcglobal.net
7921 Watson Rd
Marlborough, MO 63119 USA
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07:00
18:00
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07:00
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07:00
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CLOSED NOW
S
7:00am to 5:00pm
CLOSED NOW
T
7:00am to 6:00pm
S
7:00am to 5:00pm
W
7:00am to 6:00pm
Su
Closed
Th
7:00am to 6:00pm
M
7:00am to 6:00pm
F
7:00am to 6:00pm
Call now:
(314) 403-1949
40 Verified Reviews

Auto Repair Experience

  • Dan DeCaro, Owner
  • Established 1980
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Master Auto Technicians
  • 95 Years of Car Repair Experience
RepairPal Scorecard

CarSmart Auto Service was established in 1980 and has been serving the community of Webster Grove ever since. Service manager Bob Mctearnen has over 30 years of industry experience, 16 of which has been at CarSMART. He has an amazingly talented group of technicians whom have 79 years of combined experience all of them are ASE certified, 3 being Master ASE Certified. These technicians have access to the industries leading tools, they also have the skills to perform state certified emissions testing and safety inspections. This Bosch Certified Service Center backs their work up with a generous 36 month 36,000 mile warranty. Their amenities include a local shuttle service, rental car, early bird/after hours drop-off, free WiFi internet access, and convenient Saturday business hours.

Details

Auto Repair Experience

  • Dan DeCaro, Owner
  • Established 1980
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Master Auto Technicians
  • 95 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass

Amenities

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Gas/Diesel
  • Heated Waiting Room
  • Open Saturday
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • ASA
  • Bosch Service Network
  • NAPA

Message from the Shop

CarSmart is a family owned repair shop in the Webster Groves, Mo area. We have been servicing the St. Louis County community since 1980. We are accredited with the Better Business Bureau, certified with AAA and Bosch. We would love to be your first choice in auto repair.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

40 Verified Reviews
5 stars
(20)
4 stars
(9)
3 stars
(8)
2 stars
(2)
1 star
(1)
by - Verified Customer November 10, 2016

Excellent as always.

by - Verified Customer November 19, 2016

Awesome!

by - Verified Customer November 22, 2016

Awesome!

by - Verified Customer December 21, 2016

Helpful, courteous!

by - Verified Customer December 26, 2016

Prompt and complete service.

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by - Verified Customer December 20, 2016

Excellent Service!

by - Verified Customer November 08, 2016

Very satisfied with service.

by - Verified Customer October 14, 2016

Shop has always been reliable with the services they have done.

by - Verified Customer November 21, 2016

Friendly staff and very rarely have an issue with the service provided. The shuttle service is a huge bonus.

by - Verified Customer December 06, 2016

Great job!

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by - Verified Customer November 17, 2016

Always polite and helpful. Good work consistently on 2 vehicles over a 15 year period.

by - Verified Customer October 04, 2016

They have taken care of my older Mercedes and so far I am very satisfied with CarSmart! They have gone out of their way to make a car available when mine needed service so I could continue to work. Bob, Jeff, the mechanics and the staff are great for customer service!

by - Verified Customer October 16, 2016

They provided quick and timely service and only helped us fix what we needed to.

by - Verified Customer November 21, 2016

A rough estimate of how long a checkup will require should have been stated when making an appointment. What I thought would only take a little over an hour turned into almost half the day.

by - Verified Customer November 23, 2016

Typical good service.

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by - Verified Customer December 10, 2016

There was poor communication about my needs between staff in the shop. Someone did, belatedly work to get the problem fixed.

by - Verified Customer December 14, 2016

Good, they seem to overreact to potential car problems.

by - Verified Customer November 26, 2016

I feel the staff does a pretty good job, but the costs for replacement parts seem to be marked up quite a bit.

by - Verified Customer October 02, 2016

Very transparent!

by - Verified Customer December 19, 2016

CarSMART is a "get what you pay for" kind of shop, but I'm going to start looking elsewhere because they are very expensive and friends have recommended other shops that aren't as expensive, with good quality.

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by - Verified Customer December 16, 2016

Pricey but good.

by - Verified Customer December 10, 2016

Takes a long time to complete service, very pushy about unnecessary additional services.

by - Verified Customer November 30, 2016

Able to answer any questions I had about my car.

by - Verified Customer October 12, 2016

Excellent job and in a timely manner. Employees are friendly and pleasant.

by - Verified Customer October 31, 2016

The guys at the shop are always helpful. The concierge service is a plus as well.

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by - Verified Customer November 06, 2016

Always professional, friendly and appreciated rides to and from.

by - Verified Customer December 17, 2016

Thorough and attentive to vehicle. Service was costly but upfront about the necessary work. Great customer care; continue to exercise courtesy and professionalism in all interactions.

by - Verified Customer February 26, 2013

They're just very attentive to detail. Very customer friendly. They take pictures of all their work, so there is no lack of trust. They give me a ride home and pick me up. They go out of the way for the customer. They're just very likable. I know Bob and I go in there and talk to him like my neighbor. A good guy. I would highly recommend them.

by - Verified Customer February 26, 2013

Professional.

by - Verified Customer February 21, 2013

The transport drivers were very nice and they do offer that service. They pick you up and give you a ride home.

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by February 19, 2013

I have been satisfied with their work for years.

by - Verified Customer February 18, 2013

You can trust the CarSMART team. They're very trustworthy.

by - Verified Customer February 15, 2013

I'm just very satisfied with them. I would recommend anybody to use CarSMART. I'm just satisfied and I will continue to use them.

by - Verified Customer February 15, 2013

They do really good work and have it done. You don't have to bring it back after they do the work. At some shops, you have to bring it back to do additional work, but you don't have to there.

by February 15, 2013

I think that CarSMART recommends repairs that do not need to be done.

Reply from CarSmart Auto Service – by ddecaro March 13, 2013

Thank you for your thoughts. We feel that it is our professional obligation to be sure your car is in safe operating condition and to share our findings. This provides you with the information you need to make an informed decision about what to repair or service and what not to repair or service. We find that most new customers who experience our complimentary safety and maintenance inspection for the first time, find that it is much more in-depth than they are use to seeing. We will share what we find good about your car and also what you may need to think about repairing-if any. Again this is information to help you be a better informed consumer.
Dan

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by - Verified Customer February 11, 2013

I just say they are extremely competitive on prices and they don't pressure you into buying something you don't need.

by - Verified Customer February 08, 2013

I want to feel comfortable with who I go to and will go back again.

by - Verified Customer February 04, 2013

Their customer service is absolutely superb. They are completely honest. They saved me 2400 dollars on the repair for the same work that the dealership was going to do but for twenty four hundred dollars less.

by - Verified Customer February 01, 2013

It was great. The service was great and the people were very helpful.

by - Verified Customer January 31, 2013

They do a super job. They have for thirty years. The guys that work on the cars do excellent work. Dan, Carl, and Jeff do a good job. Bob does a good job. Everybody does a good job there. I would recommend anyone to them.

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