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CarSmart Auto Service

(314) 403-1949
40 Verified Reviews
ddecaro@sbcglobal.net

HOURS
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
07:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M
7:00am to 6:00pm
T
7:00am to 6:00pm
W
7:00am to 6:00pm
Th
7:00am to 6:00pm
F
7:00am to 6:00pm
S
7:00am to 5:00pm

ADDRESS

7921 Watson Rd
Marlborough, MO 63119 USA

AUTO REPAIR EXPERIENCE

  • Dan DeCaro, Owner
  • Established 1980
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Master Auto Technicians
  • 95 Years of Car Repair Experience

CarSmart Auto Service Reviews

OVERALL RATING

40 Verified Reviews
5 stars
(20)
4 stars
(9)
3 stars
(8)
2 stars
(2)
1 star
(1)
by - Verified Customer December 26, 2016

Prompt and complete service.

by - Verified Customer December 21, 2016

Helpful, courteous!

by - Verified Customer December 20, 2016

Excellent Service!

by - Verified Customer December 19, 2016

CarSMART is a "get what you pay for" kind of shop, but I'm going to start looking elsewhere because they are very expensive and friends have recommended other shops that aren't as expensive, with good quality.

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by - Verified Customer December 17, 2016

Thorough and attentive to vehicle. Service was costly but upfront about the necessary work. Great customer care; continue to exercise courtesy and professionalism in all interactions.

by - Verified Customer December 16, 2016

Pricey but good.

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by - Verified Customer December 14, 2016

Good, they seem to overreact to potential car problems.

by - Verified Customer December 10, 2016

Takes a long time to complete service, very pushy about unnecessary additional services.

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by - Verified Customer December 10, 2016

There was poor communication about my needs between staff in the shop. Someone did, belatedly work to get the problem fixed.

by - Verified Customer December 06, 2016

Great job!

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by - Verified Customer November 30, 2016

Able to answer any questions I had about my car.

by - Verified Customer November 26, 2016

I feel the staff does a pretty good job, but the costs for replacement parts seem to be marked up quite a bit.

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by - Verified Customer November 23, 2016

Typical good service.

by - Verified Customer November 22, 2016

Awesome!

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by - Verified Customer November 21, 2016

A rough estimate of how long a checkup will require should have been stated when making an appointment. What I thought would only take a little over an hour turned into almost half the day.

by - Verified Customer November 21, 2016

Friendly staff and very rarely have an issue with the service provided. The shuttle service is a huge bonus.

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by - Verified Customer November 19, 2016

Awesome!

by - Verified Customer November 17, 2016

Always polite and helpful. Good work consistently on 2 vehicles over a 15 year period.

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by - Verified Customer November 10, 2016

Excellent as always.

by - Verified Customer November 08, 2016

Very satisfied with service.

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by - Verified Customer November 06, 2016

Always professional, friendly and appreciated rides to and from.

by - Verified Customer October 31, 2016

The guys at the shop are always helpful. The concierge service is a plus as well.

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by - Verified Customer October 16, 2016

They provided quick and timely service and only helped us fix what we needed to.

by - Verified Customer October 14, 2016

Shop has always been reliable with the services they have done.

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by - Verified Customer October 12, 2016

Excellent job and in a timely manner. Employees are friendly and pleasant.

by - Verified Customer October 04, 2016

They have taken care of my older Mercedes and so far I am very satisfied with CarSmart! They have gone out of their way to make a car available when mine needed service so I could continue to work. Bob, Jeff, the mechanics and the staff are great for customer service!

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by - Verified Customer October 02, 2016

Very transparent!

by - Verified Customer February 26, 2013

They're just very attentive to detail. Very customer friendly. They take pictures of all their work, so there is no lack of trust. They give me a ride home and pick me up. They go out of the way for the customer. They're just very likable. I know Bob and I go in there and talk to him like my neighbor. A good guy. I would highly recommend them.

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by - Verified Customer February 26, 2013

Professional.

by - Verified Customer February 21, 2013

The transport drivers were very nice and they do offer that service. They pick you up and give you a ride home.

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by February 19, 2013

I have been satisfied with their work for years.

by - Verified Customer February 18, 2013

You can trust the CarSMART team. They're very trustworthy.

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by - Verified Customer February 15, 2013

They do really good work and have it done. You don't have to bring it back after they do the work. At some shops, you have to bring it back to do additional work, but you don't have to there.

by February 15, 2013

I think that CarSMART recommends repairs that do not need to be done.

Reply from CarSmart Auto Service – by ddecaro March 13, 2013

Thank you for your thoughts. We feel that it is our professional obligation to be sure your car is in safe operating condition and to share our findings. This provides you with the information you need to make an informed decision about what to repair or service and what not to repair or service. We find that most new customers who experience our complimentary safety and maintenance inspection for the first time, find that it is much more in-depth than they are use to seeing. We will share what we find good about your car and also what you may need to think about repairing-if any. Again this is information to help you be a better informed consumer.
Dan

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by - Verified Customer February 15, 2013

I'm just very satisfied with them. I would recommend anybody to use CarSMART. I'm just satisfied and I will continue to use them.

by - Verified Customer February 11, 2013

I just say they are extremely competitive on prices and they don't pressure you into buying something you don't need.

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by - Verified Customer February 08, 2013

I want to feel comfortable with who I go to and will go back again.

by - Verified Customer February 04, 2013

Their customer service is absolutely superb. They are completely honest. They saved me 2400 dollars on the repair for the same work that the dealership was going to do but for twenty four hundred dollars less.

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by - Verified Customer February 01, 2013

It was great. The service was great and the people were very helpful.

by - Verified Customer January 31, 2013

They do a super job. They have for thirty years. The guys that work on the cars do excellent work. Dan, Carl, and Jeff do a good job. Bob does a good job. Everybody does a good job there. I would recommend anyone to them.

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RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
97
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
91
CUSTOMER AMENITIES
97

CarSmart Auto Service was established in 1980 and has been serving the community of Webster Grove ever since. Service manager Bob Mctearnen has over 30 years of industry experience, 16 of which has been at CarSMART. He has an amazingly talented group of technicians whom have 79 years of combined experience all of them are ASE certified, 3 being Master ASE Certified. These technicians have access to the industries leading tools, they also have the skills to perform state certified emissions testing and safety inspections. This Bosch Certified Service Center backs their work up with a generous 36 month 36,000 mile warranty. Their amenities include a local shuttle service, rental car, early bird/after hours drop-off, free WiFi internet access, and convenient Saturday business hours.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Gas/Diesel
  • Heated Waiting Room
  • Open Saturday
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA
  • Bosch Service Network
  • NAPA

MESSAGE FROM THE SHOP

CarSmart is a family owned repair shop in the Webster Groves, Mo area. We have been servicing the St. Louis County community since 1980. We are accredited with the Better Business Bureau, certified with AAA and Bosch. We would love to be your first choice in auto repair.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by CarSmart Auto Service
When u turn the key the engine will turn o...
Thanks for sharing your concern, I am sure it is very frustrating. This sounds like an idle circuit issue. I would first look at the air intake boot and make sure is properly secured and has no cracks or splits. The idle control solenoid is a some what common failure and does stick at times. I believe it is located on the air intake near the boot, try tapping on before replacing for a temporary test. Hope this helps
Dan
My 2002 Explorer EB 4.6L/V8 was running f...
Keeping your Explorer for 3 weeks would seem to me to be unacceptable. Tell me a little more about the recall performed-what was it suppose to cure or prevent, what preocedure was performed
Dan
It was running last summer.
Typically if the blower is working, air conditioners do not come because of a loss of refrigerant. There are other reasons however this is the most common
Dan
fuse for the windows?
jag92
Your Jaguar has a minimum of 4 fuse/component panels
left and right under the hood, left drivers compartment, and right passenger compartment, hope this helps
Dan
I have a 2010 Honda fit with 50,000 miles ...
"Tuneup" is really a term that has gone away with computer controls, the computer makes all fuel and ignition adjustments as needed, the important thing is maintenance inspections to keep fluids and filters in good condition, the spark plugs are also inspected for wear and typically replaced between 75 and 105,000 miles depending on the vehicle

Let me know if I can assist further

Dan DeCaro
CarSmart Auto Service
car shifts fine then at 30 seems slow shif...
gilbert,
your symptoms may or may not be transmission related, I suggest having a professional perform a test drive to give you advice on how to proceed,
at that point it will be easier to determine a direction.
Dan
Ill go to start it,it starts right up.ill ...
Hi Rogjr,
There are many possibilities here, the Dakota needs to be inspected by a technician who can attach test equipment so when it does not start he/she can tell if it is fuel or ignition, once that is determined it can be diagnosed and repaired

Dan
CarSmart Auto Service
While it would be odd, power needs to inspected at the headlights to be sure bulbs are not burned out, after that the system traced to see if a headlight switch, high beam switch or other problem found and repaired

Dan
CarSmart Auto Service
Vehicle had been sitting for a few weeks. ...
90 Westie
You can very well have a bad master cylinder, however a complete brake inspection including inspection of front and rear brakes, parking brake system and hydraulic system. Obviously brakes are a safety item and a complete inspection makes sense.

Dan Decaro
Carsmart Auto Service
Hi beengood, tell me a bit more about the noise
-you only hear in when turning the key off?
-is it coming through speakers?
Check fuses stereo probably has 2 fuses

Let me know
Dan
CarSmart Auto Service
the parking / position lamp socket is loca...
wm1950
If you are replacing the bulb and you would like to stop by, bring your new bulb and we can replace the bulb at no charge or we can sell you a bulb. I am sorry the exact procedure escapes me but my technicians can replace it for you.

Dan
CarSmart Auto Service
314-968-9496
When a "large evap leak" is present it is necessary to trace the circuit for a solenoid issue or a leak, in order to diagnose this scan and smoke machine equipment is necessary.
Without additional details the first question is if it does not crank the battery, starting and charging system need diagnosing, if it does crank than determining whether it is a fuel or ignition problem is the next step
Dan
I initially noticed the creaking/jiggling ...
Typically this type of noise is suspension related. However that is just a guess. It is important that a certified technician inspect your concern to find your problem.

Dan DeCaro
CarSmart Auto Service
314-968-9496
Hi Cindy,
Do you have air flow from the drivers and passenger vents near the windows? Also, not to insult you, be sure the air flow wheels are turned on full for each vent not working. At that point it is time to have a certified technician inspect the condition.

Thank you
CarSmart Auto Service
Dan
Front end wrecked on drivers side. Headlig...
Ken
An accident can cause numerous including wiring damaged fuses blown for short circuits buks broken grounds lost and so on I would recommend a qualified technician inspect your pronkems
History:<br>One night I left the light on ...
Trevor. Anytime you are experiencing this sort of concern it is time for a certified technician to test the electrical system. A fuse, wiring possibly alternator may be causing the problem
We can certainly test your system and diagnose the problem first thing Monday morning.

Dan
CarSmart Auto Service
314-968-9486


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