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CarScope

1014 Bells Mill Rd, Chesapeake, VA 23322 Map & directions

Call Now: (757) 690-1028

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About CarScope

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
97
Technical Ability
97
Tools & Equipment
95
Customer Service
93
Customer Conveniences
12 months / Unlimited miles
Parts & Labor Warranty

Assessment Summary

Car Scope is a family owned and operated business that has been proudly serving Chesapeake and the surrounding area since 1988. This experienced and ASE certified team has at their disposal the shop equipment and diagnostic tools we would expect to see at a RepairPal Certified shop. This combination of tools and knowledge enables them to perform repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repairs, as well as your scheduled maintenance needs. Work performed here is backed by a 12 month / unlimited mileage warranty for your peace of mind. Recent customers described this shop to us as, "honest", "friendly", "professional", "knowledgeable", and "courteous". Early bird vehicle drop off, and a waiting area with wireless Internet are available for your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Oil Change & Lube Scheduled Maintenance Service & Repair Timing Belts
Tire Sales/Repair Transmission Repair

Amenities

Car Pickup/Dropoff Coffee Early Bird Dropoff Financing
Free Multi-Point Safety Inspection Heated Waiting Room Military Discount Parts/Accessories
Senior Discount Service Guarantee Wireless Internet

Customer Reviews 27 verified reviews

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CarScope
Verified Customer
July 16, 2015

Darryl and his staff are honest and very professional.

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CarScope
Verified Customer
July 09, 2015

I found them to be professional, courteous, knowledgeable, and extremely attentive.

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CarScope
Verified Customer
July 08, 2015

They provide accurate estimates before the work is done, they explain what they will do and why they will do it, and when they fix something, it is fixed. Prices are very fair.

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CarScope
Verified Customer
July 06, 2015

CarScope has serviced all of my vehicles for years. They are honest and do terrific work.

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CarScope
Verified Customer
June 29, 2015
CarScope
Verified Customer
June 27, 2015

The employees at CarScope were very thorough with their inspection of my car and ensured that I was taken care of.

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CarScope
Verified Customer
June 18, 2015

The are local, friendly, give updates on service with easy explanations. Honest folks.

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CarScope
Verified Customer
June 16, 2015

They were overpriced in their quote and their service charges, which I found out later. Also they seem to know little to nothing about electrical problems.

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Reply from CarScope -  Dyrell HicksAugust 08, 2015 20:56

I'm sorry you had a bad experience, I assume it was due to a misunderstanding of some sort. We do a lot of electrical and electronic diagnoses, so I'm not sure what went wrong during your visit.

If you care to, we'd be glad to talk to you about your experience and try to help if we can.

Just give us a call and ask for Dyrell, the lead tech and one of the owners.

CarScope
Verified Customer
June 09, 2015

They're always extremely honest and friendly and don't waste your time running you around or giving you bad price quotes. They are resourceful and very open. Family oriented and they treat their guest very kind and I've had multiple diagnostics done and they always give me the wisest possible things to consider when buying a vehicle.

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CarScope
Verified Customer
June 06, 2015

I've already recommended CarScopes to a friend.

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CarScope
Verified Customer
June 04, 2015

Great repair company.

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CarScope
Verified Customer
May 28, 2015

They did a great job.

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CarScope
Verified Customer
May 21, 2015

I like their honesty, integrity, and availability. I asked them to take a look at a vehicle that I was considering purchasing. They took a look at it on a Saturday, when they are normally closed. I can't say enough good things about this business, or this family. Highly recommended!!

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CarScope
Verified Customer
May 18, 2015

Top notch, professional, and not greedy. They do what's needed, not fluff.

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CarScope
Verified Customer
May 03, 2015

Honest, friendly service. I have already recommended them to a friend.

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CarScope
Verified Customer
April 29, 2015

This is a Christian company and, as a Christian, I value that reputation.

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CarScope
Verified Customer
April 23, 2015

Exceptional service and value. The entire staff looked for ways to provide the best service at the best price.

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CarScope
Verified Customer
April 08, 2015

I received excellent and the prices were reasonable.

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CarScope
Verified Customer
March 22, 2015

I appreciate the straight forward honest approach to all problems that I have had and the advice I have received from Car Scope. I have never regretted following their advice.

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CarScope
Verified Customer
March 13, 2015

I appreciate the patience and understanding provided during my recent services.

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CarScope
Verified Customer
March 12, 2015

They were helpful and corrected my issue.

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CarScope
Verified Customer
March 03, 2015

Thorough service, honest, but pricey and getting busier so sometimes it's hard to coordinate my schedule with their availability. The service component alone would be a 10.

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CarScope
Verified Customer
March 02, 2015

Convenient location, certified mechanics, great service.

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CarScope
Verified Customer
February 21, 2015

The guys at CarScope are friendly and honest. Their customer first attitude keeps me coming back.

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CarScope
Verified Customer
February 14, 2015

I am always pleased with their services.

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CarScope
Verified Customer
February 13, 2015

They go beyond what the repair is on your vehicle by noticing other future problems and explain/show you where the repair is. Most of the time if I have the time I'll fix it myself with the help of CarScope pinpointing the repair area.

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CarScope
Verified Customer
February 08, 2015

Friendly, courteous, honest and fair with prices. Truly an ethically sound organization.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(757) 690-1028

Auto Repair Experience

  1. Dyrell Hicks, Manager
  2. Established 1988
  3. 2 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 32 Years of Car Repair Experience