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Car Doctor

7714 Lee Hwy, Falls Church, VA 22042 Map & directions

Call Now: (571) 402-1906

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About Car Doctor

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability (?)
87
Tools & Equipment (?)
89
Customer Service (?)
93
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Car Doctor has been serving the community of Virginia since 1980. Manager Stephen Petrick has more than 20 years of automotive industry experience and receives continual training through Bosch. He has a solid group of technicians with over 60 years of combined experience. These technicians have the tools available to perform professional repairs on your vehicle. In addition, they also conduct State Certified Emissions and Safety Inspections. To add to your convenience they offer a local shuttle car service, rental car, free WiFi internet access and early bird/after hours drop-off.

Message from the Shop

Proud Winner of the 2013 Angie's List Super Service Award.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Muffler & Exhaust
Oil Change & Lube Scheduled Maintenance Service & Repair Timing Belts
Windshield/Glass

Amenities

Child Friendly Coffee Early Bird Dropoff Heated Waiting Room
Se Habla Espanol Service Guarantee Shopping Nearby Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews 20 verified reviews (22 total)

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Car Doctor
Verified Customer
March 22, 2013

I am happy with the service and the way they treat people and the quality of the service. They are nice people and friendly. They have a personal, and quality approach. Price is reasonable as well.

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Car Doctor
Verified Customer
February 19, 2013

They do very good work and they are honest. They pay attention to detail. They don't do unnecessary work. I have been going there for years and I think they have saved me thousands of dollars. Sometimes I go to them for a second opinion and they have also saved me money that way.

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Car Doctor
Verified Customer
February 18, 2013

We've gone to them for 17 years and found them to be trustworthy, reliable, and fairly priced.

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Car Doctor
Verified Customer
February 05, 2013

They always provide excellent service. They tell you what needs to be done, what should be done, and what doesn't need to be done.

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Car Doctor
Verified Customer
March 25, 2013

I think they are very professional. They go out of their way to do the best job for you. They are very communicative about the job they are doing and why. They are experts at what they do. They don't claim to do things they don't know how to do. They won't tell you they can fix something if they can't. They are expensive, but they are fair. I don't recommend many car shops, but these guys are great.

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Car Doctor
Verified Customer
March 21, 2013

They are friendly and honest. They have a good reputation and I have been a customer there for a long time.

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Car Doctor
Verified Customer
February 21, 2013

I have been going to the Car Doctor since I started driving (that was 30 years ago!). My parents took their Hondas before me. And although I was sad to see the management change over each time (3 times over that period), I still feel confident in the quality of service and the personal attention I have received.

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Car Doctor
Verified Customer
February 08, 2013

I trust them. They were good and did what they said they were going to do. I felt comfortable with them. They were also highly recommended on Click and Clack's radio website.

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Car Doctor
Verified Customer
February 26, 2013

I don't give anybody a perfect score. I have been using them for 15 years. I am taking my car there next week to get serviced.

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Car Doctor
Verified Customer
March 26, 2013

For Japanese manufactured cars, the Car Doctor in Merrifield, VA is the only independent shop to consider. Their staff is friendly, helpful and honest. They are eager and willing to explain all repairs and will only repair if they foresee potential problems before next servicing. We have driven our cars for 150k miles, and the Car Doctor has been the reason why we were able to attain such mileage. Of course, regular servicings are the secret to auto longevity, but we would never take our cars any other place. They will also refer out to other reputable specialized shops for say, transmission work, and we have been pleased with their referrals.

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Car Doctor
Verified Customer
March 12, 2013

The work is done well, the prices are reasonable, and the customer service is excellent. Everything that had to be done was explained and the cost estimate was accurate.

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Car Doctor
Verified Customer
February 28, 2013

When I go to Car Doctor, they add things I don't need.

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Car Doctor
Verified Customer
February 25, 2013

This is a good shop to go to for Honda service.

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Car Doctor
Verified Customer
February 14, 2013

We have been getting our car fixed for years. They are very good and very honest. They know when they can do it and when they can't and they tell us. They're good hardworking people. Knowledgeable with excellent referrals too.

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Car Doctor
Verified Customer
January 31, 2013

They have always been honest, with fair prices. They are thorough and if it's a job they can't do, they recommend someone. I have always been very happy with them. I feel very comfortable with their level of competency.

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Car Doctor
Verified Customer
January 29, 2013

They serviced all of my cars for years and have done a good job. They try to start with the least expensive repairs before jumping into something that will be major.

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Car Doctor
Verified Customer
March 29, 2013

I felt that they changed ownership. I felt the man who serviced my car was deceptive. He tried to up sell me products I did not need. He also installed spark plugs that were not recommended for my cars make and model. I had a friend who is also a mechanic look at my car and he told me I got ripped off.

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Car Doctor
Verified Customer
March 29, 2013

I trust the guy that runs the place. The repairs were done effectively.

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Car Doctor
Verified Customer
March 28, 2013

They are very good, but have changed hands many times. We like them but not as much as we used to.

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Car Doctor
Verified Customer
January 21, 2013

The shop is under new management and they suggested with the last repair, some work that was really not needed. I declined the extra work. They did the work needed satisfactorily. The shop has a very different vibe under new management.

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Car Doctor
April 09, 2009

These guys have been taking care of my Toyota's for about 25 years. Charlie, the manager is a top notch mechanic and always gives a fair price. If ever a problem, take it back they make it right. Check them out they are great!

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Car Doctor
June 13, 2014

I had an oil leak. Ended up seizing my engine. Then they charged me an arm and leg to remove my stereo. I hate to say it, but if I had been going to a dealer, the dealer would have told me about the leak. I got to find out about 5 minutes before the engine seized that the car was low on oil. Had been going to them religiously for 5 years. They should have recognized the leak any of the countless times I had been there.

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Reply from Car Doctor -  Car Doctor VAJune 19, 2014 09:38

I am very sorry to hear about you experience from April of 2003.We work hard every day to ensure that our customers are 100% satisfied with our service. I would love the opportunity to speak with you further about your experience so that we may continue to improve and try to prevent a situation like this in the future. Feel free to contact me at steve@cardocshop.com or call me at 703-560-8870 Thanks for taking the time to comment.

Steve Petrick
Service Manager
The Car Doctor
Falls Church, VA.

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Hours of Operation
Mon - Fri:8:00am to 6:00pm
Call Now:

(571) 402-1906

Auto Repair Experience

  1. Steve Petrick, Manager
  2. Established 1980
  3. 3 Auto Repair Mechanics on Staff
  4. 60 Years of Car Repair Experience