Victor is articulate and personable. Appreciated his thoroughness from drop-off to pickup. We are always pleased with your dependable service.
I love the friendly atmosphere.
I was going in for a tire repair or used tire, but needed to buy a full set of tires. I had to bring it back because tires were not available, then I had to wait for them to take it to the other shop to check alignment. It was good, however, to get a clean car back!
The staff was pleasant and provided me with a courtesy car until my car was repaired. That was excellent because I lived miles away.
Great service, very fair price.
Thanks for all the help.
I had been referred by AAA. The work was excellent as was the mechanic. But I wasn't informed beforehand how long it would take and was given no clue as to the cost until after I got there, and since I live 25 miles away, and I wanted to have the work done within the week, I felt I had no choice to have it done then and there at close to $1,000. I called and made an appointment online and said what I needed to have done and no one indicated that the cost would be so high. I now know how I will handle all of this in the future.
I always know I will receive the best service here.
Love the loaner car and pick up/drop off options!
Naomi did an excellent job. Everything was taken care of and the car came back super clean.
Never have I worked with such an honest and helpful repair shop. My car broke down on a nearby highway, and Cannon's was the shop recommended to us by AAA. By the time our tow came, the shop was technically closing, but Victor promised to stay open until we arrived so that we could drop our vehicle off. They ended up staying open 1.5 hours past close (the day before Christmas Eve), put my car inside the shop, and promised to call us first thing on Monday morning with a diagnosis. Being from out of town (and still 7 hours away from our end destination) they made us feel extremely comfortable leaving the car in their hands. They even called nearby rental car companies to look into availability for us.
We weren't going to be heading back their way for another 10 days, and each day we received communications from Victor and his team of how my car was doing, tests they were running, and detailed explanations and estimates. We received fair pricing and ABOVE and beyond customer service from this shop. I have never received such service from shops before. Now living in the city of Chicago, I would honestly consider driving the 1.5 hours out to Cannon's for future repairs.
Thank you for going the extra mile to help us feel comfortable leaving our car with you over a long holiday break. We could have ended up in a stressful situation of trying to communicate with a bad shop from 500 miles away, but we truly got lucky!
I told the person at the counter that the tire made a slight wobble and asked them to check the tire and see if they can tell what it was and all they did was change the tire and nothing was looked at.
I feel that I can trust them.
Scheduled me in on short notice and work done as I was told...pleased
I felt it took too long.
I appreciated getting a phone call letting me know that my new vehicle needed synthetic oil and that it was significantly more expensive than my previous oil.
I did not like waiting in the lobby (over 5 minutes) before being spoken to by any employee.
Asked for tires to be rotated paid for it and did not get rotated.
JJ is the best mechanic ever!
I was pleased with the work done and did not feel pressured. All employees were very polite and could tell that they had my best interest at heart.
I left my car for an alignment on the 11th. They called and said I needed a ball joint replaced and wanted an additional $550, and could not get the part until the next day. I declined because of the unusually high price for a ball joint.
I was excited to find a BMW service center closer than South Bend; however, you said I needed many more things done including a missing spare tire...when I found the spare in my trunk under the liner I then found myself questioning all of the recommendation.
I had value stem replaced. Paid $111 and light is still on. Was told it would cost me $60 more for them to figure out why. Ridiculous for that money they don't figure it out. I have not gone back.
The work they do makes my feel secure about my car.
I had to have my tire patched and the service was great.
The staff were courteous but the over work on my vehicle was a little sloppy.
They were well equipped to help when I was on a trip, glad they were there.
My car broke down in New Buffalo MI when I was traveling home to Chicago IL, AAA membership services provided me with Cannons as a nearest mechanic to tow my to until the following Monday. Every one we dealt with, but mostly Georgine over the phone, could not have been more helpful, attentive, knowledgeable in their level of customer service. Thankfully, the car was repairable and fixed by day's end on that Monday!
Good for simple jobs, not for more complicated issues.
Work is done in a timely manner, prices are good and staff is friendly.
I have had service done at Cannons on many of my vehicles, but this time I was extremely disappointed because I was charged $124.10 to get a diagnosis that the fuel pump failed. The only reason I didn't have Cannons complete the repair, is because my son had this work done by another establishment in March, and it was still under warranty. (The cost was over $1200 to replace)
I dropped my car off Friday night (Cannon's was closed), and I called Saturday morning prior to it being looked at, I was never informed that it would cost over $120 to tell me what was wrong. I understand sometimes it does take time to diagnose the vehicle, but at the very least, the customer should be informed of the charge prior to completing the review. I think it is important to support local establishments, but it doesn't seem that this is the same level of fairness that the previous ownership offered.
As always, the work was done professionally and on time. My most recent visit was for new tires.
excellent service, honest and reliable
They did exactly what I asked them to do.
I always feel comfortable bringing in my classic car for service, I know my car will receive the best of care. I'm always sure about the cost, I'm given a estimate before service.
Courteous front desk service. Oil change with no problem. Appreciated the courtesy vacuuming.
Excellent service and great trouble shooting
I believe Eric and his staff do thorough work, making sure your car repairs are done correctly.
They always take care of my needs.
Very friendly staff, honest up front estimate, no surprises.
Good and timely service.
We have had good service at Cannon's over many years.
The service is always good at Cannons.
Although the service provided is thorough and professional, there are other providers of some services that are competent and adequate at a more cost effective rate.
Great service fair prices.
Good service. Nice people.
We have absolute trust in the workmanship and suggestions for the service to our vehicles.
Excellent service for an emergency situation.
They are always accommodating with appointments, take time to explain issues and repairs, knowledgeable staff.
Oil changes, tires; car is always running just right---friendly good service regularly.
They do good work but are expensive.
Solid advice. Not the cheapest in price, but a good overall value.
Cannon's is great to work with. They provide excellent service. They put the customer first.
Always good service.
Staff are well trained, professional yet friendly and accommodating too.
You always treat me well in terms of quotes, service and promptness.
Little pricey but good.
Cannon's always does a great job.
Service above and beyond what was expected.
To their credit, Cannon's has always provided quality services, generally in a very prompt time-frame. My only reason for giving them a slightly lower than top-level rating is because their prices for service are often among the highest in the area. Now, with all their new facility renovations and expanded services, I fully understand why they need to price things as they do. But this can nonetheless be a bit disconcerting, at times.
John and his folks always do a fantastic job for us. Big or small all done with the same great service.
You guys always take care of my car problems quickly and effectively!
Quoted a price that was $1000 over my previous quote from a competitor. Took several days even to get a quote, which I had to keep calling back for.
Very good service and quality of work but a little expensive.
I really appreciate the way I am treated at Cannon's, I have been a customer forever and always appreciate the way Georgine takes care of any question. This time Eric came out and talked to me about what they had to do and the way they had to take care of the problem. I appreciated being "in the know" about what was happening. I always like to see the familiar face of John Jongkind, he took care of my son's Volkswagen years ago. It must be a good place to work after all these years.
Very nice and accommodating.
They have always treated me fairly and have done the work needed with great efficiency.
As a customer for the last 3 years, I was disappointed with the charges we incurred with our moped.
They wern't sure at the desk,what type of oil.
I was very satisfied with my service.
Service was very pleasant and professional.
Very satisfied with everything.
Cannon's always performs good service but nobody is perfect.
Great service! Everyone was very helpful and the service was done well and promptly.
They pick up my car and return it to my work. So helpful. The driver that picks it up is ALWAYS very kind and pleasant and they have been different young men it says a lot for your employers. They will always give me something that might need to be checked on for the next time but no pressure of breaking your wallet.
I am always satisfied with result.
Cannons has gone out of it's way to maintain our family cars. The people are knowledgeable and friendly. The rental cars and the last minute accommodations to my wacky schedule has been a life saver! They are the best in town.
Great work. Good people, who take the time to explain things.
Great service. Friendly and helpful staff.
They have great customer service.
They were good.
Prices are a little high.
Good service, fair price.
Shop is clean and mechanics are pros. Service performed as promised.
Very helpful service, willing to go the extra mile to help with my vehicle, gave me what was wrong with my car/truck and how much it was going to cost to fix it.
I have been with Cannon's Automotive for decades! And I always had perfect service. What I appreciate the most is that I was always given good advice, my questions were answered, my car was picked up and delivered when I didn't have the time to go there personally, and they always take the time to help me even though I might show up without an appointment like last Saturday.